Thursday Nov 21, 2013

Will You Be Wearing Your Enterprise Application Data?

By Misha Vaughan, Oracle Applications User Experience

The Oracle Applications User Experience group has begun to explore the role of wearable computing and enterprise use cases, which is part and parcel of our charter to watch for future trends that will matter to our customers’ workforce.  See, for example, some of the recent posts by The AppsLab team and Ultan (@ultan) on wearables.

Heads-Up Displays: Google Glass

Anthony Lai (@anthonyslai), a User Experience Architect at Oracle, has been roaming the halls of Oracle with what are now easily identifiable as Google Glass.  In this post, he talks about his experience using Google Glass and what he has learned about wearing them in an enterprise setting.

Anthony Lai
Anthony Lai
Photo by Misha Vaughan

Q:  Let's start with the basics. What is Google Glass, and what is the vision behind the technology?

A: Glass is a device that is supposed to be non-intrusive, to give you information when you need it.  It is a way for you to quickly know about stuff right away, without even opening up a tablet or device.  It provides notifications to you for things you are interested in.  It provides you with navigation.  You can ask questions in a free-form format.  You can take pictures and do video recording for memories.  Quick snapshots. The photos are nice; they are wide-angle.  

Q: Do people around you find it intrusive at all?  Do they object to the video-recording capacity?

A: If you take a picture, you hear the click sound and there is a flash.  It’s not like you don't know it's happening. That brings in a paradigm about glass.  They position it just above the eye. You need the eye contact to create trust.

Q:  What have you found to be useful for yourself, in terms of work?

The first thing is that I subscribe to things I'm interested in on Twitter.  In Twitter, you can have a lot of people you are following.  You can select which people you want to receive on your Glass.  I put some technology things on there, and Glass would notify me.  I feel like it's really annoying now to go to my phone or my desktop. With Glass, it's just instant. That's key for me.

The other side is in-car navigation.  I was using my phone, but with Glass, I can see straight ahead and get the directions in my ear.  If it is time for you to turn and take actions, it will tell you.  So it's not really distracting you from driving.

Q:  As a developer working for Oracle, what enterprise use cases occur to you?

Take a CRM use case. What does a sales rep need to do when they go into a sales meeting?  What information do they need to know wherever they are?  One example is if there is a sales meeting coming up at 3 p.m., Google Glass can remind you, and then give you quick information, like attendees.  If you want to call an attendee right away, you can.  If you need to make a quick note, if you need to find where the meeting is, how bad traffic is to get there.  

During a meeting, we thought, what if you want to take a picture of the attendees so you don't forget who was at a meeting?  

At the end of the meeting, you may want to debrief.  You go to a coffee shop around the corner, where you can sit and make notes of the meeting with co-workers. You can even run a Google Hangout, or video-conference, with people who are there and not there.

Q: Final thoughts?

It's amazing technology.  I think it is an appropriate technology to move into the future.  I think there are a lot of people right now that are skeptical.  Right now, it is expensive.  Ultimately, the price will go down.  

Wearables: An Executive Perspective

Jeremy Ashley
Jeremy Ashley, Vice President of the Oracle Applications User Experience team, with his Pebble Watch.

"It's not just about Google Glass,” says Jeremy Ashley (@jrwashley), Vice President of Oracle Applications User Experience. “What we are doing is taking the application of computing power here, and moving away from it being a single device. We are moving to multiple devices that sense the world around you. It's really a matter of what these other devices can provide for you.”

Ashley said users are demanding smaller snippets of more detailed information, like Google Now and Windows tiles. “Instead of providing this large dashboard with this information all over it, you will see little tiles with snippets of information that you can drill on. It's no longer about providing lots of detailed information. It's providing lots of detailed information with context.”

The platforms for information delivery include glasses, watches, and other types of devices. The glasses derive their context from where you are, what you are looking at, and what you are supposed to be doing at that time. They use sight, sound, GPS, motion, direction, gesture and more.

Glasses are piggybacking on a set of interactions that you are already doing, and adding extra information on top of that, as opposed to a computer that you have to walk up to and begin providing context to. Glass augments a lot of your movements to gain input and complete a particular task.

Google Glass is an obvious use case for supply chain, Ashley said, when the user needs a third hand to reference material or communicate with someone about a part or a checklist. It can be recording what you are doing, or provide a channel for another technician to look over your shoulder as you check your work.

More use cases

Wearing Google Glass in meetings might also make sense. The user could be acting as a proxy who is sitting in the room for someone else and providing a feel of the room. 

In the financials spectrum, a user might want to keep information secret as opposed to making information public. Google Glass could be used by a CFO, who receives real-time data as opposed to opening up a laptop in a public place.

“When they say ‘augmentation,’ people think of Borg-like things on your head,” Ashley said. “Instead it’s about taking something that you already have, and just increasing the sensitivity to make it more meaningful or useful.”

As our data moves to the cloud, these kinds of experiences become more possible.

Monday Nov 11, 2013

Moving the Oracle User Experience Forward with the New Release 7 Simplified UI for Oracle Sales Cloud

By Kathy Miedema, Oracle Applications User Experience

In September 2013, Release 7 for Oracle Cloud Applications became generally available for Oracle Sales Cloud and HCM Cloud. This significant release allowed the Oracle Applications User Experience (UX) team to finally talk freely about Simplified UI, a user experience project in the works since Oracle OpenWorld 2012.

Simplified UI represents the direction that the Oracle user experience – for all of its enterprise applications – is heading.

Oracle’s Apps UX team began by building a Simplified UI for sales representatives. You can find that today in Release 7, and it was demoed extensively during OpenWorld 2013 in San Francisco.

See the the new Simplified UI for Oracle Sales Cloud, a user interface built for sales reps.

Analyst Rebecca Wettemann, vice president of Nucleus Research, saw Simplified UI at Oracle Openworld 2013 and talked about it with CRM Buyer in “Oracle Revs Its Cloud Engines for a Better Customer Experience.

CRM Buyer
Wettemann said there are distinct themes to the latest release:
"One is usability. Oracle Sales Cloud, for example, is designed to have zero training for onboarding sales reps, which it does," she explained. "It is quite impressive, actually -- the intuitive nature of the application and the design work they have done with this goal in mind."

The software uses as few buttons and fields as possible, she pointed out. "The sales rep doesn't have to ask, 'what is the next step?' because she can see what it is."

In fact, there are three themes driving the usability that Wettemann noted. They are simplicity, mobility, and extensibility, and we write more about them on the Usable Apps web site. These three themes embody the strategy for Oracle’s cloud applications user experiences.  

Simplified UI for Oracle Sales Cloud

In developing a Simplified UI for Oracle Sales Cloud, Oracle’s UX team concentrated on the tasks that sales reps need to do most frequently, and are most important. “Knowing that the majority of their work lives are spent on the road and on the go, they need to be able to quickly get in and qualify and convert their leads, monitor and progress their opportunities, update their customer and contact information, and manage their schedule,” Jeremy Ashley, Vice President of the Applications UX team, said.

Ashley said the Apps UX team has a good reason for creating a Simplified UI that focuses on self-service. “Sales people spend the day selling stuff,” he said. “The only reason they use software is because the company wants to track what they’re doing.” Traditional systems of tracking that information include filling in a spreadsheet of leads or sales. Oracle wants to automate this process for the salesperson, and enable that person to keep everyone who needs to know up-to-date easily and quickly. Simplified UI addresses that problem by providing light-touch input.  

“It has to be useful to the salesperson,” Ashley said about the Sales Cloud user experience. Simplified UI can tell sales reps about key opportunities, or provide information about a contact in just a click or two.

Customer screen shot
Customer information is accessible quickly and easily with Simplified UI for the Oracle Sales Cloud.

Simplified UI for Sales Cloud can also be extended easily, Ashley said. Users usually just need to add various business fields or create and modify analytical reports. The way that Simplified UI is constructed allows extensibility to happen by hiding or showing a few necessary fields.

The Settings user interface, starting in release 7, allows for the simple configuration of the most important visual elements.

“With Sales cloud, we identified a need to make the application useful and very simple,” Ashley said. Simplified UI meets that need.

Where can you find out more?
To find out more about the simplified UI and Oracle’s ongoing investment in applications user experience innovations, come to one of our sessions at a user group conference near you. Stay tuned to the Voice of User Experience (VoX) blog – the next post will be about Simplified UI and HCM Cloud.

Monday Oct 28, 2013

Sangam 13: Hyderabad, India

by Teena Singh, Oracle Applications User Experience

Sangam 13

The AIOUG (All India Oracle User Group) will be hosting Sangam 13 November 8th and 9th in Hyderabad, India. The first Sangam conference was in 2009 and the AppsUX team has been involved with the conference and user group membership since 2011. We are excited to be returning to the conference and meeting Oracle end users there.

For the first time at Sangam the AppsUX team will host an Onsite Usability Lab at the conference. If you or one of your team members is attending the conference and interested in attending a pre-scheduled one on one usability session, contact In addition to pre-scheduled sessions in the Onsite Usability Lab, our team will also be hosting Walk In studies.  Whether you have 5 minutes, 15 minutes, or half an hour, you can experience a one on one demo learn more about how user testing is conducted with a UX expert. Additionally, you can learn how you and your company can participate in future design and user research activities.

The AppsUX team will also be available at the Oracle booth in the Demo area if you want to ask questions.

Finally, you can learn how simplicity, consistency, and emerging trends are driving the applications user experience strategy at Oracle when you attend Thomas Wolfmaier's (Director of SCM User Experience, Oracle) presentation on:

Applications User Experiences In the Cloud: Trends and Strategy,  November 8th, 2013.

For further information on our team’s involvement in the conference, please refer to the events page on Usable Apps here.

Workshops, online content show how Oracle infuses simplicity, mobility, extensibility into user experience

By Kathy Miedema & Misha Vaughan, Oracle Applications User Experience

Oracle has made a huge investment into the user experience of its many different software product families, and recent releases showcase big changes and features that aim to promote end user engagement and efficiency by streamlining navigation and simplifying the user interface.

But making Oracle’s enterprise software great-looking and usable doesn’t stop when Oracle products go out the door. The Applications User Experience (UX) team recognizes that our customers may need to customize software to fit their work processes. And that’s why we provide tools such as user experience design patterns to help you maintain the Oracle user experience as you tailor your application to fit your business needs.

Often, however, customers may need some context around user experience. How has the Oracle user experience been designed and constructed? Why is a good user experience important for users? How does understanding what goes into the user experience benefit the people who purchase the software for users?

There’s a short answer to these questions, and you can read about it on Usable Apps. But truly understanding Oracle’s investment and seeing how it applies across product families occasionally requires a deeper dive into the Oracle user experience, especially if you’re an influencer or decision-maker about Oracle products.

To help frame these decisions, the Communications & Outreach team has developed several targeted workshops that explore what Oracle means when it talks about user experience, and provides a roadmap into where the Oracle user experience is going. These workshops require non-disclosure agreements, and have been delivered to Oracle sales folks, Oracle partners, Oracle ACE Directors and ACEs, and a few customers. Some of these audience members have been developers or have a technical background; just as many did not. Here’s a breakdown of the kind of training you can get around the Oracle user experience from the OAUX Communications & Outreach team.

For Partners:

George Papazzian, Principal, Naviscent with Joyce Ohgi, Oracle

  • Oracle Fusion Applications HCM Pre-Sales Seminar:  In concert with Worldwide Alliances  and  Channels under Applications Partner Enablement Director Jonathan Vinoskey’s guidance, the Applications User Experience team delivers a two-day workshop.  Day one focuses on Oracle Fusion Applications HCM and pre-sales strategy, and Day two focuses on positioning and leveraging Oracle’s investment in the Oracle Fusion Applications user experience.  The next workshops will occur on the following dates:
  • Partner Advisory Board: A two-day board meeting in the U.S. and U.K. to discuss four main user experience areas for Oracle Fusion Applications: simplicity, visualization & analytics, mobility, & futures. This event is limited to Oracle Diamond Partners, UX bloggers, and key UX influencers and requires legal documentation.  We will be talking about the Oracle applications UX strategy and roadmap.

  • Partner Implementation Training on User Interface: How to Build Great-Looking, Usable Apps:  In this two-day, hands-on workshop built around Oracle’s Application Development Framework, learn how to build desktop and mobile user interfaces and mobile user interfaces based on Oracle’s experience with Fusion Applications. This workshop is for partners with a technology background who are looking for ways to tailor Fusion Applications using ADF, or have built their own custom solutions using ADF. It includes an introduction to UX design patterns and provides tools to build usability-tested UX designs.
  • Nov 5-6, 2013 @ Redwood Shores, CA, USA
  • January 28-29th, 2014 @ Reston, Virginia, USA
  • February 25-26, 2014 @ Guadalajara, Mexico
  • March 9-10, 2014 @ Dubai, United Arab Emirates
To register, contact
  • Simplified UI Customization & Extensibility:  Pilot workshop:  We will be reviewing the proposed content for communicating the user experience tool kit available with the next release of Oracle Fusion Applications.  Our core focus will be on what toolkit components our system implementors and independent software vendors will need to respond to customer demand, whether they are extending Fusion Applications, or building custom applications, that will need to leverage the simplified UI.
    • Dec 11th, 2013 @ Reading, UK
For information: contact
  • Private lab tour and demos: Interested in seeing what’s going on in the Apps UX Labs?  If you are headed to the San Francisco Bay Area, let us know. We can arrange a spin through our usability labs at headquarters.
  • OAUX Expo: This open-house forum gives partners a look at what the UX team is working on, and showcases the next-generation user experiences in a demo environment where attendees can see and touch the applications.

  • UX Direct: Use the same methods that Oracle uses to develop its own user experiences. We help you define your users and their needs, and then provide direction on how to tailor the best user experience you can for them.

For Customers

lab team photo
Angela Johnston, Gozel Aamoth, Teena Singh, and Yen Chan, Oracle

  • Lab tours: See demos of soon-to-be-released products, and take a spin on usability research equipment such as our eye-tracker. Watch this video to get an idea of what you’ll see.
  • Get our newsletter: Learn about newly released products and see where you can meet us at user group conferences.
  • Participate in a feedback session: Join a focus group or customer feedback session to get an early look at user experience designs for the next generation of software, and provide your thoughts on how well it will work.
  • Join the OUAB: The Oracle Usability Advisory Board meets several times a year to discuss trends in the workforce and provide direction on user experience designs.
  • UX Direct: Use the same methods that Oracle uses to develop its own user experiences. We help you define your users and their needs, and then provide direction on how to tailor the best user experience you can for them.
For Developers (customers, partners, and consultants):

Plinio Arbizu, SP Solutions, Richard Bingham, Oracle, Balaji Kamepalli, EiSTechnoogies, Praveen Pillalamarri, EiSTechnologies

  • How to Build Great-Looking, Usable Apps: This workshop is for attendees with a strong technology background who are looking for ways to tailor customer software using ADF. It includes an introduction to UX design patterns and provides tools to build usability-tested UX designs.  See above for dates and times.
  • UX design patterns web site: Cut the length of your project down by months. Use these patterns to build out the task flow you need to develop for your users. The patterns have already been usability-tested and represent the best practices that the Oracle UX research team has found in its studies.
  • UX Direct: Use the same methods that Oracle uses to develop its own user experiences. We help you define your users and their needs, and then provide direction on how to tailor the best user experience you can for them.

For Oracle Sales

Mike Klein, Jeremy Ashley, Brent White, Oracle
  • Contact your local sales person for more information about the Oracle user experience and the training available from the Applications User Experience Communications & Outreach team.
  • See customer-friendly user experience collateral ranging from the new simplified UI in Oracle Fusion Applications Release 7, to E-Business Suite user experience highlights, to Siebel, PeopleSoft, and JD Edwards user experience highlights.  
  • Receive access to the same pre-sales and implementation training we provide to partners.
  • For Oracle Sales only: Oracle-only training on the Oracle Fusion Applications UX Innovation Sales Kit. 

Wednesday Oct 09, 2013

Meet the Apps UX team at UKOUG Apps13 in London, UK, in October

By Gozel Aamoth, Oracle Applications User Experience

This year, the UK Oracle User Group (UKOUG) has created separate conferences for the applications and technology communities. UKOUG Apps13 is the must-attend event for users of Oracle Applications in the United Kingdom.

The Oracle Applications User Experience team is preparing to hit the road in the next few weeks and fly from Oracle headquarters to the other side of the Atlantic Ocean. We will be at UKOUG Apps13 in London, UK, from October 14-16.

Onsite Usability Lab: Get involved, and give us your feedback
Our team has been hosting an onsite usability lab at the UKOUG conference in Birmingham, UK, since 2007. We are extremely excited about the conference changes and looking forward to collaborating with Oracle applications users and experts. Oracle customers and partners who plan to attend this conference or who are local to the London area are invited to participate in a usability feedback session. By participating in this activity, you will gain knowledge about new functionality directly from the source and ultimately influence the direction of the Oracle products.

Angela Johnston, from left, Teena Singh and Tejas Peesapati from the Oracle Applications User Experience Team host the UX Lab at one of the Oracle User Group Conferences.    

When & Where: Usability feedback sessions will be conducted during the UKOUG Apps13 Conference in London on Monday, October 14th, and Tuesday, October 15th, at The Brewery in the Cardington conference room.

Who can participate? What will we test?

  • Oracle Fusion Application’s simplified user interface with social media features: We are looking for feedback on how well social media features can be used in the context of Oracle’s Fusion HCM applications. Social media features allow the creation and exchange of user-generated content.
    • Participants: any type of manager with at least 2 direct reports who use any Oracle enterprise applications and who are savvy users of social networking sites and/or collaboration tools.

  • PeopleSoft Mobile Time & Labor: We will test features such as reporting and updating punch time and holiday time using a mobile version of PeopleSoft Time and Labor flow. This research will be conducted on a smartphone.
    • Participants: anyone who uses PeopleSoft Time and Labor or another  third-party time reporting application as well as a smartphone.

  • HCM Manager/Executive Dashboard (Infolets View): We will collect feedback on interactivity, animation, visualization, and content organization on Manager Dashboard.
    • Participants: managers who manage at least 3 direct reports and use one Oracle HR product such as Fusion, E-Business Suite, PeopleSoft or Taleo.
  • Next-Generation UI Concepts: Provide early feedback on new design ideas for the next generation of Oracle Fusion Applications.
    • Participants: anyone who is familiar with Oracle Applications such as HCM, CRM, SCM, Financials, Procurement, etc.
  • New contest management capabilities in Oracle’s HCM offering: If you are interested in being able to run contests to help engage and motivate your employees, you must check out this activity.
    • Participants: individuals who run contests or competitions at their company. This can include things like: hackathons, best-ideas contests, sales contests, incident ”burn-downs” contests, ride-share/commuter contests, etc.
  • Data visualization, eye-tracking and emotional valence: We will use mobile eye-tracking equipment and facial recognition software to record participants’ physical responses during a feedback session. We will also collect verbal feedback on various design concepts on data visualizations for future versions of Oracle applications.
    • Participants: any enterprise software users who have to review reports and occasionally use Excel to generate charts based on data.

Contact Us
This event fills up quickly, and seats are limited. Advance registration is required. In order to reserve a spot for yourself and your colleagues, complete this Sign Up registration form. Contact for additional questions.

Attend these presentations to learn about the Oracle User Experience strategy
The Oracle Applications User Experience team will give several presentations at Apps13 that offer a look at the strategy behind the Oracle user experience. Come to these sessions to get a look ahead at where the user experience is going.

Presentation: Applications Transformation Community Keynote
Presenter: Jeremy Ashley

Presentation: Update on PeopleSoft User Experience Enhancements
Presenter: Harris Kravatz

Presentation: Tailoring Your Applications User Experiences in the Cloud

Presenter: Kristin Desmond and Ultan O'Broin

You can also visit the Usable Apps Events page to see where these presentations at Apps13 will be held.

Sunday Sep 29, 2013

Apps UX likes to share! Evolving outreach effort continues with Oracle partners

By Kathy Miedema, Oracle Applications User Experience

As an experiment, the Oracle Applications User Experience (UX) team recently combined forces with the Oracle PartnerNetwork for a pilot event that lays the foundation for certification as an Oracle Fusion Applications User Experience Specialist.

Misha Vaughan -- who directed this event, leads the Applications UX Communications & Outreach team, and owns the Voice of User Experience (VoX) blog -- said workshops like these help both partners and customers understand the investment Oracle has made in the user experience of its cloud applications. We featured Oracle Fusion Applications in this pilot event because that’s what our partners were looking for, but many of the user experience concepts and resources through this workshop apply to all of Oracle’s cloud applications. This particular pilot, however, was intended to be an overview for anyone starting on a Fusion Applications pre-sales project. 

Presentations throughout the day were wide-ranging. The day began with a look at Oracle’s process for researching and designing the applications user experience, and included an hour on how to demo the Oracle Fusion Applications user experience.

Immediate Access: What you need to know
One of the user experience main messages for our cloud user experience

Participants also got a look at what’s ahead in the Fusion user experience, and were introduced to several projects that lay between the concept and development stages. The Apps UX team also gave partners a taste of how Oracle designs got where they are with a look at the labs, where we do much of our research work in customer feedback activities, and a chance to see what a customer feedback session looks like.

The day ended with presentations on tailoring the Fusion Applications user experience, for both the business analyst using composers, and for the developer using UX design patterns.

Feedback on the day

This first workshop was attended by members of the Hitachi Consulting team, who implement Oracle solutions in the United States. Here’s a sample of their comments after the workshop: 

Sona Manzo, Vice President, U.S. Oracle Solutions – HCM, Hitachi Consulting 

You mentioned that you would use some of the tailoring content for global training.  What, in particular, did you find useful? 

“Regarding the tailoring content, this will be a particular focus for our HCM and CXM teams, both in terms of the capabilities now available as well as the extensibility options through use of the design patterns Oracle has made available. 

“As part of Hitachi, we are partnering with our sister companies to deliver on Hitachi’s vision - Inspiring the Next.  We are continually looking for innovative ways to enable social innovation through technology, so we will be looking for potential applications in that arena.”

After the lab tour, you noted that it's one thing to get feedback as you try to finalize the product; it's another to get it as you're building the project. How does this change your perception of the Oracle user experience?

“Seeing the usability lab firsthand and hearing about the science behind the testing was eye-opening! I was very impressed with the level of investment Oracle has made to understanding all aspects of the user experience; not just the utilization and usability of the Oracle applications,  but indeed how individuals are doing their job. This included understanding the true workflow required across multiple applications/systems, and the frequency and tools used in non-Oracle application tasking and communication. The analysis done on the data and the resulting utilization in the design has led to a much more intuitive and powerful user experience. This foundational work and usability feedback loops built in the development process are in some cases readily apparent, and in others transparent to the user.  Eye-tracking, for example, provides invaluable input on where to place functions on the screen for maximum efficiency. I absolutely gained a new appreciation for the innovations that have been delivered and are on the horizon.”

David T. Ball, Senior Manager, U.S. Oracle Solutions, Hitachi Consulting 

How did your perception of Oracle change after this workshop?

“I was literally blown away!  

“Some people may think of Oracle as a ‘big box company’, maybe like Microsoft; slow to change and stuck in their roots. At the UX class last week, I was overwhelmed by the energy and talent at Oracle.  Oracle is very in-tune with their customer base and has some cutting-edge ideas, such as the new Fusion mobile interface. The new interface that comes in the newly released version 7 looks very progressive, something Apple would be proud of, compared to the typical Oracle light-blue screens.  

“I was also very impressed with the private tour of the UX testing lab. I had no idea of the time and energy spent on bringing test subjects in to see how they react to the software.  From eye scans that see where on the screen people look first, to cameras that track people’s expressions, this technology and due diligence that Oracle is doing for Fusion knocked my socks off.  There is pure science behind this, which is very cutting-edge and very ‘non-Oracle’.”

Nathaniel Pease, Consulting Manager, Hitachi Consulting 

You called watching the customer feedback session in the usability lab “motivating.” What did you take away from that experience? 

“First, I was very impressed with the tools and technology used to observe, record and learn from the feedback sessions. More importantly, I was overwhelmed with how enthusiastic, engaged, and excited the Oracle team leading the effort was. It was immediately evident that the team has a passion for what they do, are highly qualified, and they want to develop a tool that exceeds all expectations. Witnessing the feedback session and meeting the Oracle team leading the effort confirmed that opportunities for improvement are being exposed and creative solutions are being designed for today and the future.”

We love to share 

We love to share our vision for the Oracle User Experience. We hope we’ll be able to continue our work with Oracle’s partners, and enable those who are interested to earn certification as an Oracle Fusion Applications User Experience Specialist. If you’d like more information about attending a workshop like this, leave a comment here or contact

Saturday Sep 07, 2013

OpenWorld 2013: What Applications User Experience Has in Store for Partners

By Misha Vaughan, Director, Applications User Experience

In a previous post on the VoX blog, we wrote about what the Applications User Experience team is doing for customers at OpenWorld 2013 this year. So now I thought I would write about what the team is doing for partners.

This year we have made a special effort to create and shape content targeted for Oracle applications partners as well as Fusion Middleware partners. This content is delivered in partnership with the Oracle Worldwide Alliances & Channels team of Jonthan Vinoskey and Tom Barrett.

As a partner at OpenWorld this year, you will hear about the focus of the Applications User Experience team on simplicity, mobility, and extensibility for the evolving Oracle user experience.

We will spell out for partners how Oracle is investing in the future of cloud applications user experiences, and we’ll provide examples of what that looks like. You can find that in this session:

Oracle Partner Network Exchange: Applications User Experiences In the Cloud: Tailoring, Trends and Strategy

Presenters: Jeremy Ashley, Vice President, Applications User Experience, Oracle; Debra Lilley, Fujitsu, Oracle Applications UX Advocate and Oracle ACE Director

Jeremy Ashley, left, and Debra Lilley chat during an interview for UKOUG.

Session ID: CON9817
Date: Tuesday, Sept. 24, 2013
Time: 3:45 p.m.-4:45 p.m.
Location: Marriott Marquis, Atrium Level - Club Room

This will be a lively conversation about the priorities of the Applications User Experience team, and you’ll also hear from a partner about hitting user experience issues head-on in deals, and customizing and extending.

We know roadmap sessions are always helpful, but we also like to talk tools with Oracle partners. This year, mobile tools are a hot topic. So, we will deliver a session on what Oracle is doing in the mobile applications space in a presentation that is equal parts strategy and tooling. This presentation will also dive into UX mobile design patterns – what they are, how they can help you, and where to get them.

This wireframe is based on Mobile ADF UX design patterns from the Oracle Applications User Experience team.

Oracle Partner Network Exchange: Oracle's UI Strategy for Mobile Devices
Presenters: Jeremy Ashley, Vice President, Applications User Experience, Oracle; Lynn Rampoldi-Hnilo, Senior Manager, Mobile User Experience, Oracle

Session ID: CON9840
Date: Wednesday, Sept. 25, 2013
Time: 11:45 a.m. - 12:45 p.m.
Location: Marriott Marquis - Foothill F

This is not part of the Oracle PartnerNetwork, or OPN, track, but we think it will be interesting to the partner community, as well as the following session on cloud applications, which are primarily Oracle Fusion Applications, and tailoring with a partner success story.

Oracle Fusion Applications: Tailoring Your User Experience in the Cloud

Presenters: Killian Evers, Senior Director, Applications User Experience, Oracle; Timothy Dubois, User Experience Architect, Oracle; Ultan O'Broin, Director of User Experience, Oracle; Floyd Teter, EIS Technologies Inc., Fusion UX Advocate and Oracle ACE Director

Session ID: CON8493
Date: Wednesday, Sept. 25, 2013
Time: 11:45 a.m. - 12:45 p.m.
Location: Moscone West - 3001

Finally, if you’re an Oracle PartnerNetwork Exchange, or OPNX, attendee, I must extend an invitation to the Apps UX Expo. The Applications User Experience (Apps UX) team is co-hosting a top-secret event. You must have signed nondisclosure paperwork on file, but it will be worth the extra step – this is a unique opportunity to see what is cooking in the research and development kitchen of the user expeirence team. You will get a chance to see innovations ranging from current technologies to future user experiences, and you’ll be able to talk to the people behind the technology and creative experiences.

For more information and to register for the Apps UX Expo, check out the OPN Blog.

Until then, the Apps UX Communications & Outreach team (OAUX) is getting ready to meet you and put our best foot forward. So the VoX blog is going be a bit quiet for the next few weeks. However, our pals Ultan and Jake always have something to say. Look for new partner-oriented posts on building great-looking usable apps on our UsableApps blog as well.

And if you see me at OpenWorld, please take a minute to say hi!

Saturday Aug 24, 2013

What’s Coming for Oracle’s Applications User Experience Customers at OpenWorld 2013

By Misha Vaughan, Director, Oracle Applications User Experience

We are literally just a few weeks away from Oracle’s biggest annual event for meeting with customers and partners from around the world. This year, the Oracle Applications User Experience (Apps UX) team is unveiling some pretty exciting things that we are very pleased to share with you.

First among our projects is an update from last year’s presentation around simplicity. We are still talking about simplicity, but we’ve added mobility and extensibility into the mix – which you can read more about in an article on UsableApps.

Simplicity: The Essential Information to Complete Your Work

OpenWorld 2013 Sessions

Apps UX Vice President Jeremy Ashley will be talking about what simplicity, mobility, and extensibility mean for Oracle’s cloud applications user experiences at his OpenWorld presentations. You can catch him here:  

CON8029: Oracle Applications User Experiences In the Cloud: Trends and Strategy

Learn how simplicity, consistency, and emerging trends are driving the applications user experience strategy at Oracle. We will talk about trends in mobile workers and their devices in the cloud, gamification, new ways to visualize information, consumer-like experiences, and how to create applications that require a light touch and zero training. See the first demos of what’s new in the pipeline for Oracle Applications user experiences here.

Date: Monday Sept 23rd
, 2013
Time: 4:45-5:45 pm

Location: Moscone West 2006/2008

If you are a customer and interested in the deeper story about tailoring technologies and tools that are available for Oracle’s cloud applications user experiences, you can find a lot more detail in this panel, which will be chaired by Killian Evers, Senior Director, and will include Tim Dubois, Architect, talking about our composer tool set. Ultan O’Broin (@ultan), Director, will talk about Apps UX design patterns and ADF tooling, and Floyd Teter (@fteter), Executive Vice President, EiS Technologies, will share a success story.

CON8493: Tailoring Your Applications User Experiences in the Cloud

Date:  Weds Sept 25th, 2013
Time: 11:45am-12:45 pm
Location: Moscone West 3001

On-Site Usability Labs

There are a few more things available for customers, including access to the Apps UX on-site Oracle Usability Labs. If you sign up to participate, you can find out what Oracle thinks the future will look like and give us your feedback about what the future should look like.  Gozel Aamoth, Manager, Applications User Experience, said that this year attendees will get a preview of products designs for:

  • Oracle Fusion HCM and SCM
  • Fusion Applications Help
  • Oracle Social Relationship Management
  • Mobile Design Patterns
  • My Oracle Support
  • Oracle Social Network
  • Oracle E-Business Suite, that's right. E-Business Suite (thank you Steven Chan & Sara Woodhull!)
  • WebCenter Portal and more

The on-site usability labs at Oracle OpenWorld

Regardless of your job title, we can offer you a session that might interest you. Here are just a few job profiles we are looking for:

  • Employees
  • Business Analysts
  • Functional Subject Matter Experts
  • Marketing professionals
  • IT professionals
  • Developers, System Administrators
  • Product Managers
  • Managers of all levels more

If you want in on one of these sessions, reach out now to Advance registration is required, and the slots are filling up.  

Cloud Applications User Experiences: The Future of What Your Employees Will Touch, See, & Hear

Check out our demopod this year at OpenWorld and take the chance to try out the new simplified user experience first-hand. You will also have an opportunity to chat about what’s happening with mobile design. 

Get on the Bus!

If you're staying through Thursday, Sept. 26, sign up for one of Oracle’s exclusive tours at Oracle Headquarters in Redwood Shores, California.  Customers and partners are invited to hop on 
one of our chartered buses to Oracle Headquarters to see where Oracle brings together best practices to create innovative, next-generation user experiences.

The Oracle Usability Lab Tour Bus

Our usability experts will demonstrate an eye-tracking device, how Oracle’s usability experts use an interactive SMART board, and show the latest design concepts for mobile enterprise applications on different mobile devices, such as smartphones and tablets.

Round-trip transportation will be provided from the InterContinental Hotel in San Francisco to Oracle Headquarters.  Return times are estimated, depending on traffic.  Advanced sign-up is recommended, and spaces will be available on a first-come, first-served basis.

To join a tour, register here.  For additional questions, email

Friday Aug 16, 2013

Emerging Design Principles for End User Consumption of Big Data

By Misha Vaughan, Oracle Applications User Experience

Editor’s Note: This is part 3 in a three-part series on the user experiences of working with big data. In the last post on this topic, John Fuller, Consulting User Experience Designer for Endeca, wrote about some of his team’s key requirements for designing usability into the user interfaces for Endeca Information Discovery. In this post, the emerging thinking on design principles for delivering all this power to regular end users is the topic. Thank you to peers John Fuller, Julia Blyumen, Edward Roske (@eroske), and Aylin Uysal for the inspiration of these themes.

Information visualization is a whole field unto itself, and education is now widely available on this topic, notably Edward Tufte’s work on Information Visualization.

When information visualization was discussed at a recent summit on user experience for big data summit, a specific new insight for me was that I saw a set of information visualization guidelines emerging for end users. I don’t mean data analysts or business analysts who are doing deep, big data analysis.  I mean the end user, for whom the analyst is preparing data.  

How do you present big data to an executive or a decision-maker in a way that is digestible? How do you take them from the big picture insight, down into the supporting details? Do you show them the trellis charts and say “see here?” Or do you take a more narrative approach?

In no particular order, these were my lessons learned about end user design principles for big data visualizations:

1.    Make the invisible visible.

The entry into a big data analysis can be through seemingly simple information visualizations. Take a strategy from the newspaper industry’s use of infographics, such as the Huffington Post or USA Today.  Through visualization, you can help the user better connect and interact with the data.  Information visualization and infographics are a core part of making the results of big data accessible.

2. Show the forest, then the trees. This is also known as progressive disclosure.

With more and more data available in larger amounts, end users now need, more than ever, attention to how to cleverly and conveniently discover what they need to know. Then they need to be given the ability to explore that data.

3.  It’s all about me, or staying in context of my task.

Making big data relevant to end users means considering how to display large quantities of data in the context of different enterprise use cases, such as human resources processes, financial processes, or sales processes.  This can be any kind of data, whether it's pulling in transactional data, analytics, or social feeds.

4. Tell me a story.

Big data is, well, a lot of data. Providing narrative sources can add context and clarity to complex data. Doing this in a systematized way has even more interesting implications for enterprise use cases.

5. Make it mobile.

This one is kind of a no-brainer.  This is about giving end users the ability to make this kind of data available on tablet-sized devices.

6.  I can trust this, by you showing me how you got here.

Because of the complexity of the data, and the possible multiplicity of data sources, the ability to create confidence in the quality and the timeliness of the data are key to the experience.  It also means showing the path or way an analyst arrived at a particular conclusion.

7. Make it fun to play with.

One of the delightful characteristics of big data is that there really is a lot of data you can play with.  There is a sweet spot for the developer or designer who invents clever components that allow for the creative display and manipulation of complex levels of data.

8. One UI to rule them all.

End users don’t really care how many data sources you are bringing together. They just want the result. The best experiences will unify many data sources, transparently --  whether it’s Endeca, a data warehouse, or social feeds -- into one representation.

Again, I can’t claim credit for the concepts. I’m just summarizing what I learned on that day. If you want to see what this all means for Oracle Applications User Experiences, stay tuned and see what’s coming at OpenWorld 2013 this year.

Tuesday Jul 30, 2013

Key User Experience Design Principles for working with Big Data

By John Fuller, Consulting User Experience Designer, Oracle

Editor’s Note: This is part 2  in a three-part blog series on the user experiences of working with big data. In my last blog on this topic, I summarized the conversation from a one-day summit with a few key partners on the user experience landscape with big data.  In this blog, John Fuller, full time interaction designer for Endeca, shares some of his team’s key requirements for designing usability into the user interfaces for Endeca Information Discovery.

John Fuller
John Fuller, Consulting User Experience Designer for Endeca

About two years ago, we took look at the product we had and felt that there was a lot of opportunity that was, in many ways, fairly unique in the marketplace. It was at that point that we developed a set of core design principles to guide us in our work going forward.

We crystalized the things we thought were working well and sought to maintain that focus going forward. I wouldn't say that they were designed specifically with "big data" as the main focus; the principles are much more broadly applicable. We're focusing on helping people bring together a variety of data types in a fast and flexible way with lower cost, so from that perspective, we're targeting a really interesting part of the big data story.

Endeca healthcare demo
Screen shot from an Oracle Endeca Healthcare Demo showing how big data can guide the detection of healthcare problems.

We came up with 6 core design principles and details about what each one meant. One of the really interesting outcomes of this has been that the principles have really held up over time.

Here are the six core principles:
  1. Enhance Insight - The value of discovery tools lies in the insights they help discovery workers realize, by enhancing the natural ability of people to understand the answers that are in the data.
  2. Encourage Exploration - Discovery applications encourage exploration.  Users will want to ask new questions, pursue new avenues of exploration, and consider new connections and relationships across the diverse types of information presented by discovery applications.
  3. Coherence and Clarity - All elements of the experience should work together in a coordinated fashion. The way the system works is clear at all levels, making the results and implications of actions easy to understand.
  4. Readily Composable and Manageable - Creating, configuring, and managing discovery applications is straightforward and efficient. The product provides useful defaults, intelligent starting points, and encourages application builders to make good choices when composing discovery applications.
  5. Engaging and Compelling - Working with the tool is enjoyable, engaging, and satisfying, for new and veteran users. Endeca Information Discovery embodies and personifies the values and principles identified herein.
  6. Offer a Modern Application Experience - Discovery solutions “walk and “talk” like modern applications.
With every new project that comes up, the principles still seem new and fresh -- with new takeaways to guide the process. We're planning on adding more detail about the principles -- and several other topics -- on our blog, so if you'd like to hear more, check it out.

Tuesday Jul 23, 2013

The User Experience of Big Data in Oracle Enterprise Applications: Part 1 of 3

By Misha Vaughan, Oracle Applications User Experience

Editor’s Note: This is the first part of a three-part series on lessons we have learned about the user experience of big data, and trends in Oracle’s approach to the challenges of working with big data.

Misha Vaughan
Misha Vaughan, Director, Communications & Outreach, Applications User Expeirence
by Martin Taylor

I recently hosted a partner summit on the user experiences of big data at Oracle headquarters in Redwood Shores, Calif. The title of the summit was: “So You Have Big Data, Now What?”

The goals of the exchange were three-fold:
  • Assess where some key Oracle user experience partners -- Floyd Teter of EiS Technologies (@fteter), Edward Roske of interRel (@eroske), Mike Rulf of Core Services, and Ron Batra of AT&T (@ronbatra)-- were at in their conversations around the user experience needs of big data with their customers.
  • Discuss and sharpen our common understanding of the UX value propositions of some Oracle applications for big data. My particular interest was with OBIEE’s new information visualizations and Endeca Information Discovery’s UX.
  • Get feedback on a selection of forward-looking applications user experience innovation projects that intersect with big data. 
Below are my lessons learned from the conversation. Part 2, the next post in this series, is an email conversation with John Fuller, User Experience Designer for Endeca, on the key elements of designing user experiences for data analysts working with big data tools. Part 3 is a summary of what I see as the key UX design principles emerging in Oracle for a new class of design problems - making big data accessible to non-data analysts.

My Lessons Learned

Lesson 1: What customers are asking about “big data” and how they defining “big data”.

The general consensus was that some customers have already defined their strategy and are moving forward.  However, many customers are still trying to wrap their heads around what big data means for their institutions.  Our key partners see their customers’ understandings ranging across the following:
•    Big data is a massively large volume of structured data.
•    Big data is making sense of unstructured data, like Twitter feeds and Google search results (e.g., monitoring potential flu outbreaks).
•    Big data is about consolidating multiple sources of data, structured and unstructured, into one representation.
•    Big data is about solving wicked problems, for example, how to optimize something as complex as thinning a forest against needed output, aesthetics, and uncertain markets.
•    It is about discovering unlikely relationships in a large volume of data.

Lesson 2:  The big-data analyst is a highly specialized user role, and really needs the right user experience to be able to deliver the results companies are looking for.

Companies like Oracle are building the tools necessary for data analysts, such as Endeca's Information Discovery Tool.  Color me "wow" after seeing a demo by John Fuller.  Important tools in the toolkit are also OBIEE's "big data" visual analysis tools (thank you, Edward Roske).

This was a jam-packed conversation, and had so much in it that I decided to follow up with John and see if he would unpack the user experience requirements in more detail in a follow-up post. So stay tuned for that.

Lesson 3: It seems that there are really two user profiles we need to be concerned with in big data: the data analyst and the downstream producer, or possibly business analyst.

A recent study in the Wall Street Journal states that one of the biggest challenges of big data is finding professionals actually trained in the domain to help companies take advantage of this space. We know that the big business schools with IT programs will take the bait, but even that will not produce them fast enough. The rate of information is growing faster than our ability to sift it.

To take advantage of the sizeable investment required for a Big Data Project, a data analyst needs to enable a larger set of producers to leverage their data and share it with a larger audience. This may be a business analyst, or some other job title - but essentially this is a person who works with a lead data analyst to create the stories, visualizations, and associated analyses needed to communicate findings to a larger audience, which allows that lead analyst to get onto the next problem.

In my next post, I’ll write about Endeca, and the key elements of designing user experiences for data analysts working with big data tools.

Saturday Jun 15, 2013

Hands-On Workshop with Fusion Applications and ADF UX Desktop Design Patterns

By Misha Vaughan, Applications User Experience

Oracle Fusion Applications

I hosted a team of internal Oracle Fusion Apps Sales leaders and a few select Oracle partners on May 14-16, 2013, at Oracle HQ in Redwood Shores. This was the second version of the Applications User Experience team’s "How to Build Great-Looking Usable Apps" workshop.  

This was a revised version of an event we piloted a few months before in the UK. This time around, we added:
  • A couple of bridge-building pieces to help attendees move from wireframe to design patterns to ADF components more clearly.
  • A day on mobile UX design patterns and mobile ADF.
Attendees want to attend this workshop for one of two reasons: 1) They need to extend Fusion Apps, and they want to understand what the UX best practices are for doing this, 2) they want to build a custom application, or even just a page, with ADF, and they don't want to start from scratch on the user experience.

To give you an idea of the agenda, here are the key speakers and their areas of focus:
  • Ultan O'Broin (@ultan, @usableapps): Focusing on the enterprise applications UX design principles, defining what "UX design patterns" are, and explaining why wireframing is such a key part of Oracle’s UX design pattern strategy.
  • Misha Vaughan: I was standing in for my team member Katy Massucco on a presentation she calls "art school in a box," or the 8 things any developer needs to know about the visual design of enterprise UIs.
  • Scott Robinson: On how we move step-by-step from wireframes to UX desktop design patterns, as well as the design guidance we are developing for identifying "simplified" use cases for enterprise apps.
  • Lynn Munsinger: On all of the hands-on content. She is really walking attendees through two very thorough exercises, on Procurement and on a trouble-ticket flow, as well as a great presentation on how to move from screenshots to ADF components.  
  • Richard Bingham (@richardbingham): Detailing how we make use of composers as part of the Fusion Apps tailoring story, as well as covering his new role in Fusion Apps Developer relations.
  • Floyd Teter (@fteter) : On how he used UX design patterns and ADF Essentials to bootstrap his UX and deliver a well-designed product ridiculously fast.
  • Mark Vilrokx: He is exploring use cases and technology for integrating with Fusion apps in the cloud.
  • Kristin Desmond: On the new simplified UI's tailoring strategy for Fusion Apps and where we are with UX design patterns for simplified UIs.
  • Lynn Rampoldi-Hnilo: Covering a great set of "top 10" things you need to know for designing mobile applications as well as shepherding attendees through wireframing a mobile application.
  • Brent White: On the visual design guidance for mobile UIs, as well as teaming up with Lynn on wireframing.
  • Joe Huang: On how ADF Mobile is built to support UX design patterns and deliver a great mobile user experience.
  • Teena Singh and Lulit Bezuayehu: On how a developer can write a user profile and learn to run his or her own usability test using resources from UX Direct.
I think you know why I felt so tired by the end of the week. We hit a lot. Most of this agenda came from the combined brain power of Ultan O'Broin and Lynn Munsinger. So it's ironic that Ultan could not even attend. He managed to take a very nasty nose-dive over his bicycle handle bars the Sunday before the event.

Thanks very much to Jeremy Ashley, my boss, for stepping in to present as well as Scott Robinson for biting off more than he expected in this portion of the workshop.

So, how did we do?
See for yourself:

Floyd Teter, EiS Technologies: "Great workshop. Covered stuff I can take back to the job and use."  

Sten Vesterli, Scott/Tiger: He clearly got the value of design patterns. "I was just watching my son play the Neverwinter MMORPG beta. The user interface looks just like other MMORPGs and he could jump right in and start playing.

That’s not because the people at Cryptic Studios lack imagination - it’s because their users already have an expectation of how an MMORPG should look. It would be stupid to risk turning people away by inventing a brand new user experience (UX). Instead, they are using a User Experience Design Pattern that their users recognize."

Floyd Teter, Sten Vesterli, Mick McGee
Floyd Teter, EiS Technologies; Sten Vesterli, Scott/Tiger; and Mick McGee, EchoUser.

How do you get access to this?
We were fortunate enough to have Tom Barrett and Jonathan Vinoskey from Oracle Alliances & Channels (A&C) representing Oracle Applications partner interests.  They stayed the full 3 days!  Talk about troupers.

Jonathan Vinoskey, Tom Barrett
Jonathan Vinoskey & Tom Barrett, Oracle, creating a wireframe for a trouble-ticket application.

I have been working with our key speakers and A&C on the best ways to re-deliver this content.  Right now, we are looking at a series of in-person training events that we are planning to offer globally -- not a huge number of them, as the guidance has been that attendees get the most out of having access to the seasoned UX pros, but hopefully enough for the really eager to get started with design patterns and ADF.  We will also be offering a series of these sessions as recordings, as an OPN learning path.

You can also expect to see excerpts from the workshop on the UsableApps blog in the months ahead.

Tuesday May 28, 2013

100 Partners Later

By Kathy Miedema, Oracle Applications User Experience

The Oracle Applications User Experience team just did something new, and it was very cool.

The customer outreach arm of the Applications User Experience, or Apps UX, team held its first demo reception.

The team has done demos before. And new stuff. After all, this is a research and development organization within Oracle. It’s our job to be ahead of the market and in the midst of designing new user experiences with equal parts cutting-edge technology and creative innovation. So why was this different?

You may have read in a previous post here about simplicity, and how that idea is driving the Oracle applications user experience forward. In May, we showed that idea in action, with demos of several special user experiences actually undergoing development right now. Only previously vetted partners were allowed to see this – as a rule, Oracle does not share much before an application becomes generally available. So being able to share something that was actually in development just for the sake of showing it, well, that was quite exciting.

Aylin Uysal
Photographs by Martin Taylor, Oracle Applications User Experience

Aylin Uysal, Director, Applications User Experience, demonstrates the new simplified UI.

Gathering feedback on iterations of the next generation of an application is part of the Apps UX mission. The team tests and measures and re-tests next-generation designs for enterprise software, gathers up the comments and reactions of specifically recruited users, and figures out how to solve problems with each iteration of the next use experience design. This often happens in one-on-one customer feedback sessions, or occasionally, a focus group.

But in May, about 100 partners were invited to a special reception, just to see what we’re working on.

Mark Vilrokx
Mark Vilrokx, Architect, Applications User Experience, shows how Oracle Voice works.

Sten Vesterli, a
Senior Principal Consultant with Scott/Tiger and Oracle ACE Director, posted in his blog that he had seen the future of ERP. Vesterli wrote: “Yesterday, the Oracle UX team hosted a confidential (strictly no photography!) event demoing some of the new stuff they are working on. If I told you the details I’d have to kill you, but what I can say is this: The future of ERP is as a platform, not an application.”

Floyd Teter, Executive Vice-President, Strategy and Products, EiS Technologies, Inc., also posted in his blog that he "had the opportunity to see plenty of new product prototypes ... none of which I can talk about (inserted frustrated sigh here) other than to say that there is some extremely cool stuff in the pipeline from the Oracle UX team.  Seems like this team's innovation engine is really taking their game up another notch."

This is an adventurous time for the Apps UX team. We’re always looking forward, but with the addition of new developers to our team in the last year, we’re moving forward at a spectacular pace. We’ll keep writing about it here on VoX, so check back frequently.

For a broad view of some of the areas the team is exploring, read this recent post about the road ahead.
To find out where members of the Apps UX team will be speaking next, check the Usable Apps Events page.

Wednesday May 15, 2013

Oracle Apps UX Team on the Road: What Are We Offering at OHUG Global Conference 2013?

By Gozel Aamoth, Oracle Applications User Experience 

If you have read previous “On The Road” blog posts, you may know that the Applications User Experience (Apps UX) team has been travelling all over the world in the last few months. Team members have attended and presented at Alliance 2013 in Indianapolis, IN; OBUG Benelux Connect 2013 in Antwerp, Belgium; and COLLABORATE 2013 in Denver, CO. Our team had a colossal experience at these Oracle User Group conferences: We met Oracle customers and partners who were eager to collaborate with Oracle usability experts and provide feedback on future design trends, participate in an interactive eye-tracking demo, discover the new simplified user interface (UI) for Oracle Fusion Applications, and learn more about enterprise and mobile design patterns.

While some team members are working on incorporating valuable feedback that Oracle usability experts received at these conferences, others are preparing to present and demo new designs at the upcoming OHUG Global Conference 2013 in Dallas, Texas, on June 10-14.  Oracle HCM User Group (OHUG) is an organization devoted to providing HCM, or human capital management, users with valuable insight into Oracle, E-Business Suite, PeopleSoft, Fusion HCM, and Taleo applications.

If you or your colleagues plan to attend the OHUG conference this year, you might be interested to learn what the Apps UX team will offer at this event. There are several ways to meet face-to-face with members of the Applications User Experience team: participate in one of the user feedback sessions; visit our demo pod to learn more about the new simplified user experience for Oracle Fusion Applications; or attend an Apps UX presentation, which you can read about on the Usable Apps Events page.

Onsite Usability Lab: Give us your feedback, and get involved

Oracle customers and partners who plan to attend OHUG or are local to the Dallas area are invited to participate in a usability feedback session. By participating in this activity, you will gain knowledge about new functionality directly from the source and ultimately influence the direction of the Oracle HCM products. 
  • Give us your feedback: We are looking for Employees and Managers of all levels to provide feedback on Fusion HCM Time Entry, Online Employee Directory, Manager Dashboard; and PeopleSoft Mobile Absence Management, PeopleSoft Mobile Approvals, Voice Interactions and Gamification in Enterprise applications.
  • When and where: Sessions will be scheduled on Tuesday, June 11, and Wednesday, June 12, at the Sheraton Downtown Dallas Hotel in Dallas, Texas. You may sign up to participate in a one-on-one session or a brainstorming group activity.
  • Get involved: This event fills up quickly, and seats are limited. Advance registration is required. RSVP now by sending an email to Jeannette Chadwick at

Jeanette Chadwick
Jeannette Chadwick from the Oracle Applications User Experience team welcomes participants as they arrive to participate in user feedback sessions.

Demo Station: The new entry experience for Oracle Fusion Applications, mobile, design patterns, and more

Are you looking for a simple, current, and productive way for your users to perform key, quick-entry tasks while still having direct access to the full Oracle Fusion Applications functionality? Stop by the Oracle Applications User Experience demo station at OHUG 2013 and discover the new entry experience for Oracle Fusion Applications.

The Applications User Experience team will also show the latest design concepts for mobile enterprise applications on different mobile devices such as smartphones and tablets. Having the right mobile applications for your workforce enhances productivity, efficiency, and employee morale and satisfaction. Discuss the similarities, differences, advantages, and challenges of the mobile platform. Chat with us about how these applications and prototypes meet your needs. 


  • Experience the new simplified UI for Oracle Fusion Applications
  • Discover the latest mobile design concepts
  • See how Oracle uses design patterns and guidelines to promote standardization and consistency in applications

eye tracker
John Roger, from the Oracle Applications User Experience team, right, conducts an eye-tracking study with a demopod visitor at COLLABORATE 2013.

Attend this presentation to learn about the Oracle User Experience strategy

The Oracle Applications User Experience team will be offering a presentation session at OHUG 2013 that offers a look at the strategy behind the Oracle user experience, and provides a look ahead at where the user experience is going. Visit the Usable Apps Events page to find out when and where this presentation will be held.

Topic: Oracle’s Roadmap to a Simple, Modern User Experience in Fusion Applications

Presenter: Aylin Uysal, Director, Human Capital Management User Experience

Wednesday Apr 17, 2013

Stay on Top of the Latest Trends in Enterprise User Experiences

By Misha Vaughan, Oracle Applications User Experiences

Find your local expert in:

Dubai | Cyprus | Athens | Johannesburg  | Jordan | Prague | Moscow | Doha | Bucharest | Abu Dhabi | Munich | London | Gothenburg | Brussels | Copenhagen | Utrecht | Chicago | San Francisco | Washington DC

Photographs by Misha Vaughan, Oracle Applications User Experience
Amsterdam canals, above, were outside the location for a recent workshop on enterprise applications user experience. 

In the fall of last year, the Apps UX team met with and updated the Apps UX Sales Ambassador (SAMBA) team in North America with a reprise of last year’s sales training event.

The SAMBA team is a global group of senior-level application solution consultants and applications technologists who provide front-line feedback on the Oracle applications user experience strategy and roadmap. We now officially welcome to the fold representation from Oracle’s Partner team, Alliances and Channels, as well.

Their brethren in Europe, Middle East, and Africa also wanted a chance to see and give feedback on what's new, what's coming, and what is officially "wow" in applications user experiences.  So we took our workshop on the road to create more regional user experience experts.

The new Oracle University training facility in Dubai, near where more UX training was conducted. Highly recommended!

What did they learn?
There was a significant focus on the Oracle Fusion Applications next-generation user experiences, with an in-depth discussion of the new simplified user interface, updates to the desktop user interface, as well as the role of Fusion's native applications.  There was also an extended conversation about how this frames Oracle's overall cloud user experience strategy.

Attendees also got a much more detailed view into how these innovations are spread across the Applications Unlimited product lines, such as E-Business Suite, Siebel, JD Edwards, and PeopleSoft. We offered specific examples of how Oracle invests in codifying proven, tested solutions to usability problems, known as user experience design patterns,  that any existing product can family leverage.

Ultan O'Broin, Director, Applications User Experiences, discusses how user experience design patterns allow developers to leverage Oracle innovations across applications products.

Finally, the main event: The applications user experience roadmap with Jeremy Ashley, Vice President of the Apps UX team. What are the next set of big ideas that we are paying attention to and doing research and development around? 

You can get an inkling of the conversation here. Both presenters and attendees debated the merits and risks of simplification, gamification, voice technology, and how to create frameworks for extending these platforms to tailor a user experience to the way a customer's business really needs to function.

Lynn Rampoldi-Hnilo, Director, Mobile User Experience, talks about voice integration for end users of enterprise applications.

Special Thanks
Special thanks to Kevin Li, Edward Dewolf and Julian Peters from Europe, and Anand Subramanian from Middle East and Africa, for serving as our spirit guides, and teaching us what you need for your customers and partners. 

Julian Peters, Master Principal Sales Consultant, UK

Anand Subramanian, Middle East and Africa Fusion Apps Leader, Dubai

Edward Dewolf, Principal Sales Consultant, Belgium

A last thank you to Andrew Gilmour for staying calm under pressure to help execute an awesome series of workshops.

Andrew Gilmour, Fusion User Experience Advocates and Apps UX Sales Ambassador Programs

For customers and partners
If you are interested in a briefing and want to stay on top of what's coming in applications user experiences, connect with your local solution consultant or alliances and channels representative -- they will reach out to our Apps UX Sales Ambassadors and can deliver an update for you. 

If you are fortunate enough to find your way to a local user group event, we try to make sure we have a representative from our team on the ground.  Check out our events pages on the UsableApps Web site.

Thursday Apr 11, 2013

The Cloud User Experience: Changing Everything for Users

By Misha Vaughan, Oracle Applications User Experience

Cloud-delivered applications are one of those things you watch to see how the  phenomenon is going to fully express itself.  It’s one of those industry-wide happenings, perhaps even more compelling than tablet computers, that is making the world a better place for users.

Consumers have already seen the benefit of a cloud approach with tailored, consumer-driven experiences on sites like eBay.  

Whether it’s using a desktop user interface (UI) with powerful features such as a merchant user interface for uploading 100 long and short descriptions and photos, or a simplified UI on a tablet for browsing through items from the comfort of your couch, or monitoring an auction on your smart phone using a native application, these custom, tailored experiences are really enabled by cloud computing.  

Think about that. These user interfaces are tailored for what you are doing, on specific devices, and considering specific contexts of use. Add to that a consumer-level design aesthetic, and industrial-grade security, and you have the makings of a pleasant little revolution for enterprise users.

Enterprise Apps in the Cloud Should Work the Way You Do

Marry ease-of-use, device-savvy design, custom-fit experiences, role-based access, international compliance, and security -- that’s a heady combination. It means that users can and should expect their cloud-delivered solutions to work the way they need.

Let me give you some examples.  If I am a VP of sales, I am likely very mobile and use a simplified UI on a tablet quite a bit to browse and analyze my pipeline on the road.  But if I need to sit down and crank out a deeper level of analysis for territory modeling, I am only going to do that from the comfort of a delightfully wide screen on a desktop UI.  If I am dashing from a customer meeting to the airport, I want a quick user interface via a native application on my smartphone to capture only essential information.

If I am a general ledger clerk, I probably need access to a large-screen user interface.  In fact, if you try to make me do my day-to-day work on a tablet, I would likely smack you with it.  But I may be perfectly happy submitting my vacation schedule from a tablet-kiosk in the lunchroom.

It’s a pretty exciting time of change in enterprise software right now, and I am a big fan of these kinds of changes.  It means that our end users will only benefit.  Stay tuned to the Voice of User Experience (VoX) blog to hear more about some of the new stuff coming from Oracle.  

Tuesday Apr 02, 2013

Introduce Design Thinking Into Your Enterprise Implementations

By Madhuri Kolhatkar, Oracle Applications User Experience

Enterprise applications are often critiqued for being too complex and difficult to use. But if one can understand the customer journey that post-sales enterprise implementations go through, such as configuration, customizations, and extensions, then it is not hard to understand how the design focus is lost. Enterprise implementations are typically technology-focused. Consultants and IT professionals deliver what is required by the business, but end users often experience an application that does not meet their needs in terms of user experience.

Oracle’s Applications User Experience team incorporates user-centered design process into our shipped products. Our customers often tailor these enterprise solutions to fit their needs. If our customers used our user-centered design thinking in the implementation, the result of their tailored implementation is far more likely to result in more productive users, and deliver the efficiency everyone wants with a new enterprise solution.

To meet this goal, the Oracle Applications User Experience team has created a program called Oracle UX Direct to provide customers, partners, and consultants in the enterprise industry with design best-practices and tools that they can leverage to make their enterprise implementations more successful. By introducing design thinking during the implementation stage, our customers have the opportunity to create a solution that best fits the needs of their users from the beginning.

UX Direct Home Page
Visit the UX Direct website to learn how to make your implementation more usable and productive for your users.

Just to illustrate the benefits of introducing design thinking into an implementation, I want to share a story from one of my experiences working with customers. An international organization had implemented Oracle’s recruitment application for Human Capital Management to increase their global workforce. They converted their 50-page, paper-based, new-hire application to an online form collecting detailed personal information. However, no one was using the application, and there were no submissions from applicants, even in a downturn economy. The customer requested our support to investigate why the product was not successful.

After conducting some user research with both internal and external employees, we found that a lot of questions asked in the online form were not applicable to an applicant. We went through an exercise with the users to prioritize and define the key fields they used and we redesigned the user experience based on what the users actually wanted. The result was astonishing. Resumes flooded the human resources department. This was the result of following a user-centered design process.

Madhuri Kolhatkar
Madhuri Kolhatkar, Senior Director

Our program, UX Direct, tells you how to introduce a user-centered design approach into your implementation. You can use our step-by-step design process to add design thinking into your development process. We also provide a useful tool kit and showcase best practices to inform your designs. 

We plan to extend and refine this repository of information and create a community that will change the way enterprise applications are implemented. Check out what our partners and consultants are already saying about UX Direct in VoX, where you will also see new additions to the UX Direct website.

Friday Mar 15, 2013

Oracle Apps UX Team on the Road: What Are We Offering at COLLABORATE 2013?

By Gozel Aamoth, Oracle Applications User Experience

The Oracle Applications User Experience team (Apps UX) will be at the Alliance Higher Education User Group (HEUG) conference in Indianapolis, Indiana, and OBUG Benelux Connect in Antwerp, Belgium, in the month of March. Team members meet and collaborate with Oracle customers and partners at these events, as well as expand existing relationships. If you’re not planning to attend either of these user group conferences, in April you can meet us at the COLLABORATE 2013 conference in Denver, Colorado.


Photograph by the Oracle Applications User Experience team

Angela Johnston, from left, Teena Singh and Tejas Peesapati from the Oracle Applications User Experience Team host the UX Lab at Collaborate 2012 in Las Vegas, Nevada.

The COLLABORATE conference is an event where thousands of Oracle professionals spend days learning about new Oracle products and offerings. There is a lot to choose from, but the Apps UX team always brings something innovative and new to the table. Depending on what you’d like to see or how you’d like to get involved, there are several ways to meet face-to-face with members of the Applications User Experience team: sign up for a user feedback session, where you get the opportunity to explore new ideas and see early designs of future products by test-driving the product before it goes to market; visit our demo pod to learn more about the new entry experience for Oracle Fusion Applications and participate in our very cool interactive eye-tracking demo; or attend one of the Apps UX presentations, which you can read about on the Usable Apps Events page.

Onsite Usability Lab: Participate in a user feedback session

Oracle customers and partners are invited to participate in a usability feedback session, where we will test new interfaces and features for the Oracle Fusion Applications HCM entry experience and work flows that have been gamified; Fusion Applications Help; the entry experience for Fusion Applications Financial Reporting; Oracle Social Network; and Oracle E-Business Suite user experience and interactions. Get a peek at Oracle’s next-generation enterprise application designs and learn about Oracle’s pioneering user-centered design process. Your feedback will help Oracle develop unbeatable products and solutions.

  • Who can participate? Employees, functional subject matter experts, managers, directors, VPs, Fusion Early Adopters, Fusion Applications implementers, IT consultants, partners and more.
  • When and where: Sessions will be scheduled on Tuesday, April 9th,  and Wednesday, April 10th, at the Hyatt Regency Denver Hotel  in Denver, Colorado. You may sign up to participate in a one-on-one session or a brainstorming group activity.
  • How do I sign up? If you are interested in participating or would like to recommend your colleagues, send an email to

Demo Station: The new entry experience for Oracle Fusion Applications, mobile, design patterns, and eye-tracking

Are you looking for a simple, current, and productive way for your users to perform key, quick-entry tasks while still having direct access to the full Oracle Fusion Applications functionality? Stop by the Oracle Applications User Experience demo station at COLLABORATE 2013 and discover the new entry experience for Oracle Fusion Applications. 

The Applications User Experience team will also show the latest design concepts for mobile enterprise applications on different mobile devices such as smartphones and tablets. Having the right mobile applications for your workforce enhances productivity, efficiency, and employee morale and satisfaction. Discuss the similarities, differences, advantages, and challenges of the mobile platform. Chat with us about how these applications and prototypes meet your needs. 

Our team also wants to show you how using both enterprise and mobile design patterns in your customizations can extend the value of your applications, while also promoting standardization and consistency. 

And, get a look at the cutting-edge tools in Oracle’s arsenal of usability evaluation methods, such as eye-tracking. Recording users’ visual attention with eye-tracking methods can help inform the visibility, understandability, and navigation of page elements. Discuss with us how metrics are defined, and how design implications are made.

Attend our presentations to learn about the Oracle User Experience strategy

The Oracle Applications User Experience team will be offering several sessions at COLLABORATE 2013 that offer a look at the strategy behind the Oracle user experience, and provide a look ahead at where the user experience is going. Visit the Usable Apps COLLABORATE 2013 page to find out when and where these presentations will be held.

  • Oracle’s Roadmap to a Simple, Modern User Experience In Fusion Apps
  • Fusion User Experience for Today's Enterprise User
  • Oracle Fusion Applications: Customizing and Extending Using Oracle Composers

Wednesday Mar 06, 2013

Oracle Executive Spends Four Weeks with Just a Mini

By Misha Vaughan, Oracle Applications User Experience

Steven Chan
Steven Chan, Senior Director, Oracle E-business Suite Applications Technology, holds his iPad mini.

As Oracle continues to develop its strategy in the mobile space, it’s always interesting to hear what Oracle executives are doing and thinking around available mobile devices.  

Steven Chan, Oracle Senior Director of E-Business Suite Technology and a regular blogger, recently traveled around the world in about 30 days with only an iPad mini. He went from the U.K. to Hyderabad, India, to Hong Kong and Shenzhen in China, all in about four weeks.  

Why bring just a mini? His number one concern: security.  How could he keep his computing device physically safe, given such a wide range of locales and conditions? “I could slip it in my suit pocket. This was my primary reason to take my mini instead of my regular iPad,” Chan said. “I could keep it with me at all times.”

He said he thought that he would miss his laptop. “I expected it be painful,” Chan said. “I expected the smaller form factor to be difficult to adjust to, but it was surprisingly easy. I was worried about the ‘squint factor,’ but that turned out not to be an issue.”

In contrast to an iPad mini,  “You have to make a deliberate choice to carry an iPad around with you. This is tricky for guys, and I personally don’t like to carry a murse or briefcase all day.”

He said the smaller size made a big difference when reading books or using it for extended periods.  “I read a couple of books a week, and you really feel the extra weight [of the larger iPad] after a while. When I picked up a mini the first time, my reaction was, ‘This is the device I’ve been waiting for!’” 

Photograph by Martin Taylor, Oracle Applications User Experience

What surprises were there with this device?

“The unexpected business benefits,” Chan said. “In the middle of a conversation with a customer, I could show them a technical road map. They didn’t know I was carrying it. All of a sudden, we can have a different conversation at a deeper level because I have more detailed information with me.”

He also found that having easy access to email was helpful. “Our lives are in email,” he said. “You can keep an email stored on the mini, which is really something. I have a terrible memory; that’s why I write my blog. But not everything makes it to the blog. There is lots of internal stuff: technical debates, contents of new release patch sets. So having my email handy offline allowed me to have certain conversations straight away, instead of saying, ‘Let me get back to you later after I return to my office.’”

Having the iPad mini with him at all times also helped him to be more efficient. “At the UKOUG conference, I had a standing-room-only session,” he said. “At the end, someone came up and asked me if the slides were going to be available. I said, ‘Hang on’ and sent it to him right there. One less thing to do later.” Chan also remarked on the difference between an iPhone and an iPad mini. “Sending a business-caliber e-mail on an iPhone is tedious. The mini is just easier to use for that level of written communication.”

Chan said he’s also been using features he hasn’t tried before. “I’m using the ‘voice dictation’ button with everything now,” he said, “composing emails, sending texts, searches in Safari, creating new calendar entries. I hadn’t used that before.” He tried it because the iPad mini’s portrait-mode keyboard is smaller. “The requirement for greater precision while typing on it is just enough of a disincentive that I now prefer to simply talk instead of type,” he said. “I talk faster than I type, so I’m finding that my data-input rate has increased instead of decreased.” 

That surprised him: “This is completely counter-intuitive. Am I the only one?” he said. “If others are doing the same, then it makes me wonder whether our use of natural language voice input will increase as form factors shrink further.”

How could the iPad mini change things for enterprise users?

When Chan was on the road, he found that he spent his time approving requisitions and handling other administrative transactions -- basically a lot of approvals. He wanted some specific capabilities on the road.  “I would love a nice native app for expense reports,” he said. Oracle ACE Director and Fusion Applications UX Advocate Debra Lilley showed him the Fusion mobile expenses application.  “I want this!” he said.

“An Accounts Payables clerk isn’t going to use a mobile device to enter transactions. Executive users are the ones who use these devices on the road. Fit and finish matter to executives,” Chan said. “We need beautifully-designed mobile apps. Mobile apps have to look dazzling; they need a certain polish. You can immediately tell the difference between an app designed for iOS and one that’s been ported.”

What does this mean for Oracle E-Business Suite? Chan said, “You can bet that this means we are looking at mobile computing beyond just running EBS in a tablet browser. We are looking at how work is changing because of these devices. We have some exciting things in the EBS labs right now.” 

If you are interested in seeing where Oracle Applications are trending, check out the Applications sessions at Alliance, Benelux, and Collaborate, and sign up for a usability testing session at Alliance, Benelux, or Collaborate to help guide the design of our mobile applications.

Tuesday Feb 26, 2013

Apps UX Team on the Road: Oracle Usability Lab, Presentations, and Demos at OBUG Benelux Connect 2013

By Gozel Aamoth, Oracle Applications User Experience

For the fourth year in a row, the Oracle Applications User Experience (Apps UX) team will be present at OBUG Benelux Connect in Antwerp, Belgium. It’s a one-day event, and the agenda is jam-packed. The Apps UX team is bringing OBUG members a number of activities that will connect them with UX experts, depending on their conference agenda and interests. Don’t miss out on this opportunity to get involved.  Here is the line-up: 

User Feedback Sessions

The Oracle Applications User Experience team will conduct user feedback sessions again at OBUG Benelux Connect. All customers and partners in the Benelux region may get involved. Last year at OBUG 2012 in Maastricht, 20 customers and partners participated in UX sessions. The number of Benelux customers and partners who continuously collaborate with the Apps UX team has been growing each year. Oracle customers and partners are invited to participate in a usability feedback session. Get a peek at Oracle’s next-generation enterprise application designs and learn about Oracle’s pioneering user-centered design process. Your feedback will help Oracle develop unbeatable products and solutions. This year, we are looking for the following job profiles to participate: Employees, Product Managers, Sales Representatives, Consultants, Project Managers, and more.

Why participate? 
  • You will have the ability to contribute to and influence product direction and design for Oracle’s next-generation software applications.
  • You can participate early in the lifecycle of a product, rather than after a product is released.
  • You will get an exclusive chance to have your voice heard by the people who are actually designing your work-flows.

How do I Sign Up?
Sessions will be scheduled on an individual basis on Tuesday, March 26, 2013, in Antwerp, Belgium, and will last approximately one hour.  If you are interested in participating, send an email to with the subject “Sign me up for a UX Feedback Session at OBUG Benelux Connect.”

Demo Station: Applications User Experience Innovations
This year, the Oracle Applications User Experience team will run a demo pod on the vendor showcase. Experience first-hand, how Oracle does user research on the eye-tracker.  Find out what user trends Oracle is paying attention to by getting a look at the new simplified experience on the tablet, and learn about the direction of mobile for smartphones. If you are a customer, come discuss the trends and pressures you face around end-user adoption. If you are a partner, come find out about Applications User Experience enablement on implementations and for custom applications.

Applications User Experience Presentations
The Oracle Applications UX team is offering sessions that might interest you. Learn more about the team’s presentations and involvement by visiting UsableApps.

Apps UX Team
These members of the Apps UX Team were at OBUG Benelux Connect 2012 in Maastricht, The Netherlands. You’ll see many of the same faces this year as well, at OBUG Benelux Connect 2013.

Tuesday Feb 19, 2013

The Road Ahead: Trends in the Oracle Applications User Experiences

By Misha Vaughan, Oracle Applications User Experience

Photograph by Martin Taylor, Oracle Applications User Experience

The Apps UX team is keeping its eyes on the horizon of new technologies that may have an impact on the enterprise space.  We take many new concepts and technologies and put them through an internal research, design, and development process to assess which ones may or may not gain traction in the enterprise space.  These areas are not limited to the ones listed below, but the ones below are starting to see some traction within Oracle.

Simplification – We have the explosion of multiple devices with smaller screens to thank for this trend. It’s a trend we can all benefit from in the enterprise space.  At Oracle, there is an analysis under way to really evaluate what the key use cases are, and where it makes sense to offer users a fast, light-touch user experience.  This might be on tablets, and this might be on smart phones. It is a space that is really evolving fast.    

Voice –Apple’s Siri has sparked a renewed interest in voice input technologies.  At first, the inner geek said, “Wow!”  Now that our hearts have stopped racing, we are taking a real look at what this implies in the enterprise applications space. It means thinking carefully about when and where business users really need this kind of capability: Do they need it on a desktop? Do they need it on a smartphone? Do they need it on a tablet?  Why?

Gamification  -- Gamification in the enterprise space is adding immersive, game-like elements to an enterprise application. I have seen some really interesting use cases for gamifying elements of enterprise applications, but I am still waiting for the “wow” in the enterprise space.  Don’t get me wrong, it’s huge in the consumer space, especially in terms of brand marketing to Gen Y and Millenials.  But I agree with technology research company Garnter, and Oracle’s Erika Webb, who say it is all going to come down to the actual, meaningful design – sticking a badge on it does not equal a gamified application.

Tailoring and extending applications user experiences – Oracle has been listening to customers and partners who have taken out-of-the-box Oracle applications user experiences that were well designed and tested, and in extending them, broke the user experience.  So we have been thinking about the kinds of tools customers and partners need to tailor experiences with a light touch, as well as how to address the needs of customers and partners who want more guidance such as user experience design patterns for desktop applications or mobile devices.

You can expect to see more on this blog and on the UsableApps blog as the clouds start to part on the road ahead for applications user experiences.

Friday Feb 08, 2013

Apps UX Team on the Road: Oracle Usability Lab at Alliance 2013 Conference

By Gozel Aamoth, Oracle Applications User Experience

Wei Zhou and Gozel Aamoth from the Oracle Applications User Experience team welcome participants at Alliance 2012 in Nashville, Tenn.

Are you or your colleagues planning to attend the Alliance 2013 conference in Indianapolis this year? If yes, we’d like you to know that the Apps UX team will pack their bags and bring the usability lab to this user group conference. For the fifth consecutive year, Higher Education, Public Sector and Federal users of Oracle Applications will have an opportunity to collaborate with usability experts. Sign up for one of our exclusive user feedback sessions to get a peek at next-generation enterprise applications and learn about Oracle’s pioneering user-centered design process.

The usability lab will be open two days: Monday, March 18th, and Tuesday, March 19th, at the JW Marriott Indianapolis Hotel, Room #202. Attend a one-hour session where our usability experts will guide you through practical learning sessions covering aspects of business applications and more.

Who can participate: Employees, Business Analysts, Subject Matter Experts, Managers of all levels, and Students.

Give us your feedback on: PeopleSoft HCM Home Page, PeopleSoft HCM Manager Self Service, PeopleSoft FUSE Campus Solutions, and Fusion Help Design.

How do I sign up: This event fills up quickly, and seats are limited. Advance registration is required. RSVP now by sending an email to Gozel Aamoth at  

To learn more about the team’s presentations and involvement at this conference, please visit UsableApps.

Sunday Feb 03, 2013

Changing of the Guard: A new Face for the UsableApps Site and A New Editor for the UsableApps Blog

By Misha Vaughan, Oracle Applications User Experience

As Editor-in-Chief of UsableApps, I am mostly asked to sign off on stories and work by writers who are much better than I.  Just check out this thoroughly researched and well-written piece by Kathy Miedema on what mobile looks like across the applications product lines.  Or take a look at the recently updated, with a whole new area for developers.

Usableapps Home Page
This screenshot of shows new organization in the navigation to reflect Oracle’s changing priorities for applications user experiences.

UsableApps Blog: User Experience for Applications Developers

Every now and then, the applications user experience communication squad throws me a hard problem. This time, it was finding a new editor and a new vision for the UsableApps blog.

Anna Wichansky, former editor of the blog, has experienced such success with the growth of the Oracle Usability Advisory Board, of which she is co-chair, that she is now making that her full-time commitment. Which meant I had to ponder the future of the blog.

Ultan O’Broin will take over as the editor, and deliver what I think is a very timely new focus.  In a face-to-face interview session, I gave O’Broin my take on user experience, and I asked him to share his vision for the Usable Apps blog. 

He plans to write posts for: “customers, partners, builders of our apps, users of our apps who need to be able to articulate what they need from the builders.”

“There are going to be a wide range of topics covered that I will slot into different categories,” he said.   I want to build on the great work that has been done on the existing blog and explore new areas such as: developer productivity, cloud deployment of apps, user experience as part of the development tool kit, as well as user experience science and innovation.

Why the shift in the focus on the blog?  “It is a natural progression from where we are,” he said. “We need to reflect the changing expectations of our customers and their end users.  To users, there is no delineation of enterprise apps and apps you use for your personal business. We are in a world of simplicity and modernization.” 

O’Broin also noted the changing nature of customer expectations. Purchasing an application and implementing it is no longer enough, he said. Now, companies need to focus on the user experience of those application implementations to get the most value from their purchase.  “Customers have an expectation of companies like Oracle,” he added. “They are paying a lot of money, and they want access to our expertise.“

A Blog for Applications Makers

O’Broin, far right, speaks on a panel at the San Francisco Maker Faire in 2012.

O’Broin has been blogging for a few years, “I noticed, in the evolution of blogging, readers want to know how to do things. If you have expertise, you need to share it with the community. You need to give it away. You can’t keep it in your head.”

O’Broin said the blog will talk about what UX is, “but also explain how to do things and why they need to do them, with anecdotally rich examples.” 

The blog will have some guest writers.  People from the ADF team will write about modernizing Oracle Forms, about ADF and internationalization, and partners like Basheer Khan who have taken up design patterns will write about their experience.   

O’Broin said, “I would like to get to a level where developers can talk about it themselves. I want developers to say ‘make it like Google or Apple or Oracle.’”

“There is a maker community around enterprise applications.  I want them them to understand that UX should be part of their tool kit.  We can deliver much more than code.  We can deliver a whole experience. “

To Get Started
Fundamental to getting started as an applications developer in the user experience space is getting up to speed on user experience design patterns.  If you got all the way to the end and are looking to wrap your head around the idea, check out the following:

  • Training events – reach out to the EMEA Platform Technology Solutions team, and soon the NAS PTS team, for training in your area on design patterns and ADF.  It’s an intense but thorough introduction.
  • Listen to the podcast with O'Broin on getting started with developer tools like design patterns.
  • Read the user experience design patterns white paper.
  • Watch Oracle ACE Directors Debra Lilley and Sten Vesterli talk about user experience design patterns on YouTube.
  • Read about the launch of the Fusion user experience design patterns for developers.

Thursday Jan 31, 2013

Fusion HCM: The Next Generation of User Experience for Human Capital Management

By Misha Vaughan, Oracle Applications User Experience

I follow the trends internal to Oracle and areas of hotspots, and nothing is a hotspot these days like Fusion HCM.  With that in mind, I placed a call to Gretchen Alarcon, Group Vice President, Product Strategy, to get her take on the latest and greatest in Fusion HCM user experiences.  

Be warned, Gretchen is a powerhouse of ideas. You ask her one question, and you need to be ready for the fire hose.  

Gretchen Alarcon, Group Vice President, Product Strategy
Gretchen Alarcon, Group Vice President, Product Strategy

Q: What would you like to highlight for readers about the Fusion HCM User Experience?

Gretchen: There are a couple of ways to think about how we have invested in the user experience of Fusion HCM.

A big investment for us is focusing on the role of the user, and what is best for them, and what they need up front to be productive -- whether that is an HR specialist, or a manager who runs his or her work on an iPad.

For example, how do we help end users who are not HR savvy to engage with HR systems?  If you are a manager and you only interact with HR systems a few times a year, how do we make it so that when you open up Fusion and you get into it, you are guided?  How do all the features get displayed according to what the goal is?  If you are talking compensation management, you are used to working with Excel.  

Let’s take that same format, grids, and content, but add in some more information to highlight exceptions, to give you better information in that moment to help you figure out if this person should be receiving more or less in a compensation adjustment. 

Fusion HCM Manager UI

In contrast, think about a talent review process that’s a lot less structured. Typically it’s more of facilitated discussion. How do visualize information about people to help engage in a conversation? So, be less focused on structuring information.

These are two products for managers with very different end results and features, vs. that of the end user who is trying to do a job.

The other investment is in mobile, in terms of thinking of managers, and how they have moved to tablets, and what they have done.

I think the thing to really think about here is that when tablets were first introduced, there were a lot of questions about who these tools were for, and how did this change things. For many people, the ability to run Fusion, if they are thinking about a tablet as a replacement for a laptop, the fact that it runs in a browser helps.  But if you are thinking about a tablet, and you are a manager, you are not necessarily connected to the Internet at all times.  

You may take a look at your organization and see who is available to attend a meeting. Who you should you give an assignment to? If you are recruiting, you need to look at candidates, and look at top people, and look at where they are from a risk-management standpoint.  

What’s really nice about Fusion TAP, if you are a manager and you do not need to separate out in your mind sales questions and HR questions, you stop opening up all different applications.

Fusion HCM Employee UI

We have also been investing from a social standpoint.  Thinking about ways that people can network, can find mentors, or interact through group spaces.  We want to change the way human capital management works for our customers  --  to make it a tool that enables all sorts of workers.

For example, now in the ERP world, companies are talking about “the system of record” or a “system of engagement.” We think about our social investment as a system of engagement.  We are very good as a system of record, but that information is the recorded thinking.  It doesn't explain how you work, who you work with, how you are productive and influential in an organization.  How do we take those things and think about where it’s contributing to business?  How do we help you with better collaboration if you are working on a goal? How do you let everyone else know how you are doing on a project?

For mentoring, it’s important, but many companies don’t have a formal program.  If I could track someone’s activities, it allows the growth of an informal mentorship process.

How does social change the information we have on an employee, make better decisions about this employee, from a talent management perspective?  For example, finding some skills that are not tracked but would be helpful in preparing them for a promotion?  Our products work to come up with a complete view of your employees and their progress.

Q: As you talk to customers about Fusion HCM what kinds of reactions are you getting?

Gretchen: I think there are a couple of differing reactions. There are still many companies that haven’t seen it.  There is a lot of interest overall. What’s interesting is when a customer comes in with a specific point of view.  I visited a customer last spring who asked a lot about analytics.  They asked if we had an app; I showed Fusion Tap and where we are going.  

She said, “That’s it. That’s what I’ve been asking for.”

The market is ready for what we have, and we know it meets their needs.

We now also have an opportunity to surprise them in the mobile and social spaces, in ways they may not have thought to transform their HR processes. There is a lot of positive feedback from our customer base.

Q: What else are you working on related to user experience?

Gretchen:  One of the areas that we continue to invest in is how we unify the user experience with Fusion, since Taleo is our acquired company. We have done a lot, and Taleo has done a lot.

It is has inspired us to think about where we want to go next with usability. Products like HCM we are very much influenced by consumer applications. The users of these products: what are they used to using, and are they coming off of a commercial website, and how can we help them feel that it’s in line with what else they use.

We are also putting some emphasis on areas that we want to extend, like the 9-box. As we are getting them rolled out to customers, they are asking for new ways of using Fusion.  How they structure an employee profile is changing, from a 9-box to a 12-box, or performance vs. potential to performance vs. labor costs.  Customers are taking what we have given them and wanting us to expand on it.

Q: How do you feel about the new face of Fusion?

Gretchen: The goal post continues to move.  Differing users have very differing ways they want to engage the system.

The original design of Fusion was great for power users, and users who needed to make use of wide-screen displays.  We wanted to find a way to give access to casual users working across devices.

The first area of implementation is employee self-service.  What are the 20% of activities you do 80% of the time?  Such as, if you are on a 15-minute break and you need to look up your pay slip because you are re-financing the mortgage your house.

Fusion HCM Simplified User Experience
Fusion HCM’s new simplified user experience

Our next focus is manager self-service. We are going to take on those same questions. One area we see managers coming in and out often is the ”company directory.’’ For example, if I want to give an assignment to somebody, but I need to see what else they are working before I pass this assignment out.

Q: What is the response to this new user interface from customers?

Gretchen: They love it. We have shown FUSE. We have done several design reviews, and we have updated our demo system to show this new UI.  They like the layout and say “my people will get it” and “it’s simple.”  When we are selling to HR users, they are buying for their own productivity, but they are also thinking about how they will engage employees.  It helps them feel confident that we are looking at this as a complete process -- not just a back-office process, but serving the entire enterprise.


If you want to find out more about what’s coming, check out the HCM blog.

If you want more information, visit the Fusion HCM website.

Editor’s note: This document is for informational purposes only and may not be incorporated into a contract or agreement.

Wednesday Dec 19, 2012

Building Great-Looking, Usable Apps: A two-day workshop applying Oracle’s best UX practices in ADF

By Misha Vaughan, Oracle Applications User Experience

event artwork

I have been with Oracle for more than 12 years. It is a company that has granted me extraordinary creative freedom to help deliver compelling experiences for customers.

I am beyond proud to talk about one of the experiences we just took for a test drive. Recently, we delivered a first-of-its-kind, three-team collaboration, train-the-trainer event in Reading, U.K., on building great-looking, usable apps based on Oracle Fusion Applications -- using the ADF tool kit.

A new kind of workshop
Kevin Li, Platform Product Director, asked the Oracle Applications User Experience VP, Jeremy Ashley, if the team had anything to help partners and customers build applications that looked like Oracle Fusion Applications. He was receiving this request from European partners and customers.

Some quick conversations ensued, and the idea for the workshop was born: We would conduct an experiment.  We would work with feedback from the key Platform Technology Solutions (PTS) trainers under Andre Pavanello, Director, Platform Technology Solutions, in Europe, Middle East, and Africa. We would partner with the ADF team lead by Grant Ronald, Director of Product Management, and leverage the Applications UX expertise in Ashley’s team.

The goal: Create a pilot workshop that in two days would explain to an ADF developer how to leverage the next-generation user experience best-practices developed for Fusion Apps.

Why? Customers who need integrations with Oracle Fusion Applications, who are looking for custom applications that need to co-exist with Fusion, or who quite simply want a next-generation design for a custom app, need their solutions to reflect the next-generation research and design.

Building an event for an ADF developer
The biggest hurdle was figuring out where to start.  How far into user experience country do you take an ADF developer? How far into ADF do you need to go if you are a UX professional?

After some time in the UX kitchen, the workshop recipe looked like this:
Mix equal parts:

ultan presenting
Ultan O’Broin, Oracle Director of Global User Experience, explains the trouble-ticket wireframe design exercise.

Lynn Munsinger, Oracle Senior Group Product Manager, talks about the follow-on trouble-ticket ADF coding exercise. 

For spice, add:
•    Debra Lilley, Fujitsu and ACE director, showcasing some of the latest ADF design work in the new face of Fusion Applications. 
•    Partner show-and-tell of example apps they have built with FMW and ADF that are dynamic, beautiful, and interactive.

Debra Lilley, Oracle ACE Director and Fujitsu Fusion Champion, on the new face of Fusion built with ADF, and Fusion extensibility with composers as a window into “the possible.”

The taste test
This first go-round of the workshop was aimed squarely at ADF developers and partners.  We were privileged to have participation and feedback from:
•    Sten Vesterli, Scott/Tiger S. A., Denmark
•    John Sim, Fishbowl Solutions, U.K.
•    Josef Huber, Primus Delphi Group, Munich
•    Thaddaus Weindl, Primus Delphi, Group, Munich
•    Praveen Pillalamarri, EiS Technologies, Bangalore
•    Balaji Kamepalli, EiS Technologies, Bangalore
•    Plinio Arbizu, Services & Processes Solutions S. A., Mexico
•    Yannick Ongena, infoMENTUM, U.K.
•    Jakub Ciszek, infoMENTUM, U.K.
•    Mauro Flores, infoMENTUM, U.K.
•    Matteo Formica, infoMENTUM, U.K.

From left: Richard Bingham, Oracle; Mauro Flores and Mateo Formica, infoMENTUM, collaborate during the workshop.

Why is this so exciting?  Oracle has invested heavily in the research and development of the Oracle Fusion Applications user experience. This investment has been and continues to be applied across the product lines. Now, we finally get to teach customers and partners how to take advantage of this investment for custom solutions.

This event was a pilot to test-drive the content, as well as a train-the-trainer event that our EMEA colleagues will be using with partners who want to build with Fusion Apps design patterns.

What did attendees think?
"I liked most the science stuff, like eye-tracking, design patterns and best-practice (color, contrast),” Josef Huber said. “It was a very good introduction to UI design, and most developers and project managers are very bad in that.  So this course would be good for all developers and even project managers."

Team Anonymous (from left): John Sim, Fishbowl Solutions; Flavius Sana, Oracle; Josef Huber, Primus Delphi Group; and Mireille Duroussaud, Oracle. They were the winners of the wireframing design exercise

Sten Vesterli, of Scott/Tiger, said he attended to learn techniques he could use in his own projects. He wants to ensure that his applications better meet the needs of his users, and he said sessions during the workshop on user interface design and wireframing were most useful to him.  “Go to this event to learn the art and science of good user interfaces from people who really know how to do it,” he said.

Sten Vesterli, Scott/Tiger, listens to Angelo Santagata, Oracle.

Plinio Arbizu said the workshop fulfilled his goals, thanks to the recommendations given in how to design user interfaces to facilitate the adoption of applications among the final users. “The workshop combined these recommendations with an exercise that improved the technical comprehension, permitting the usage of JDeveloper to set forth our solutions,” he said.

He added: “The first session that I really enjoyed was the five Fusion design principles. It was incredible to discover how these simple principles were included in Fusion Applications, and I had been using many of them applying only ADF components.  Another topic that I enjoyed a lot was the eight recommendations about the visual design of UIs. The issues that were raised in that lesson are unknown to the developers and of great value to achieve an attractive presentation layer to the end users.  Participate in this workshop, and include these usability features in your projects and in this manner not only to facilitate and improve the user productivity, but also to distinguish you as a professional who takes advantage fully of the functionalities offered by Oracle technology.

Praveen Pillalamarri came to the workshop to learn about the difficulties faced in UI and UX development, and how this can be resolved with the help of ADF.  He said he also appreciated the opportunity to talk with other individuals who came to the workshop. Pillalmarri said, “The way we looked at things in terms of work and projects were sharpened.  UI and UX design knowledge was quite interesting, especially the minute things which we ignored in the UI or UX design.”

From left: Plinio Arbizu,
Services & Processes Solutions S. A., works with Richard Bingham, Oracle; Balaji Kamepalli, and Praveen Pillalamarri, both of EiS Technologies.

Ready to spread the word
In EMEA, Oracle customers and partners have access to three world-class trainers via Platform Technology Solutions: Mireille Duroussaud, Flavius Sana, and Angelo Santagata. Contact Andre Pavanello if you would like to experience this workshop firsthand, or you have customers or partners who would benefit from the training.

We are bringing the event to the U.S. in spring 2013. If you have interest in this kind of a workshop, leave a comment below.

For those who want to follow the action, join the ADF Enterprise Methodology Group run by Oracle’s Chris Muir. Ask questions and continue with the conversation in this forum, or check for topics emerging from the workshop.

Monday Nov 12, 2012

Where can you find the Oracle Applications User Experience team in the next several months?

By Misha Vaughan, Applications User Experience

November is one of my favorite times of the year at Oracle. The blast of OpenWorld work is over, and it’s time to get down to business and start taking our messages and our work on the road to the user groups. We’re in the middle of planning all of that right now, so we decided to provide a snapshot of where you can see us and hear about the Oracle Applications User Experience – whether it’s Fusion Applications, PeopleSoft, or what we’re planning for the next-generation of Oracle Applications.

On the road with Apps UX...
In December, you can find us at UKOUG 2012 in Birmingham, UK:
UKOUG, UK Oracle User Group Conference 2012

December 3 – 5, 2012

ICC, Birmingham, UK

In March, we will be at Alliance 2013 in Indianapolis, and our fingers are crossed for OBUG Connect 2013 in Antwerp:

Alliance 2013
March 17 - 20, 2013 

Indianapolis, Indiana

OBUG Benelux Connect 2013

March 26, 2013

Antwerp, Belgium

In April, you will see us at COLLABORATE13 in Denver:

April 7 - April 11, 2013

Denver, Colorado

And in June, we round out the kick-off to summer at OHUG 2013 in Dallas and Kscope13 in New Orleans:

OHUG 2013
June 9 -13, 2013

Dallas, Texas

ODTUG Kscope13

June 23-27, 2013

New Orleans, LA

The Labs & Demos
As always, a hallmark of our team's presence at these conferences is our mobile usability labs. If you haven’t seen them, they are a great way for customers and partners to get a peek at what Oracle is working on next, and a chance for you to provide your candid perspective.

Based on the interest and enthusiasm from customers last year at Collaborate, we are adding more demo stations to our user group presence in the year ahead. If you want to see some of the work we are doing first-hand but don’t have a lot of time, the demo stations are a great way to get a quick update on the latest wow-factor we are researching. I can promise that you will see whatever we think is new and interesting at the demo stations first.

Oracle OpenWorld 2012 Apps UX Demo station

For Applications Developers
More and more, I get asked the question, “How do I build an application that looks like Fusion?” My answer is Fusion Applications Design Patterns. You can find out more about how Fusion Applications developers can leverage ADF and the user experience best-practices we have developed for Fusion at sessions lead by Ultan O’Broin, Director of Global User Experience, in the year ahead.

Ultan O'Broin, on Fusion Applications Design Patterns

Building mobile applications are also top of mind these days. If you want to understand how Oracle is approaching this strategy, check out our session on mobile user experience design patterns with Mobile ADF.  In many cases, this will be presented by Lynn Rampoldi-Hnilo, Senior Manager of Mobile User Experiences, and in a few cases our ever-ready traveler Ultan O’Broin will be on deck.

Lynn Rampoldi
Lynn Rampoldi-Hnilo, left, will do presentations on Mobile User Experience Design Patterns.

Applications User Experiences
Fusion Applications continue to evolve, and you will see the new face of Fusion Applications at our executive sessions in the year ahead, which are led by vice president Jeremy Ashley or a hand-picked presenter, such as one of our Fusion User Experience Advocates

Edward Roske
Edward Roske, CEO of InterRel Consulting, 
and a Fusion User Experience Advocate

As always, our strategy is to take our lessons-learned and spread them across the Oracle Applications product lines. A great example is the enhancements coming in the PeopleSoft user experience, which you can hear about from Harris Kravatz, Senior Manager, PeopleSoft User Experience.

Fusion Applications Extensibility
We can’t talk about Fusion Applications without talking about how to make it look like your business. If tailoring Fusion Applications is a question in your mind, and it should be, you should hit one of these sessions. These sessions will be led by Killian Evers, Senior Director; Tim Dubois, User Experience Architect; and some well-trained Fusion User Experience Advocates.

Find out more
If you want to stay on top of where and when we will be, you can always sign up for our newsletter or check out the Events page of UsableApps.

Monday Oct 29, 2012

Apps UX Launches Blueprints for Mobile User Experiences

By Misha Vaughan, Oracle Applications User Experience

At Oracle OpenWorld 2012 this year, the Oracle Applications User Experience (Apps UX) team announced the release of Mobile User Experience Functional Design Patterns. These patterns are designed to work directly with Oracle’s Fusion Middleware, specifically, ADF Mobile.  The Oracle Application Development Framework for mobile users enables developers to build one application that can be deployed to multiple mobile device platforms.

blue print

These same mobile design patterns provide the guidance for Oracle teams to develop Fusion Mobile expenses.

Application developers can use Oracle’s mobile design patterns to design iPhone, Android, or browser-based smartphone applications. We are sharing our mobile design patterns and their baked-in, scientifically proven usability to enable Oracle customers and partners to build mobile applications quickly.

A different way of thinking and designing.
Lynn Rampoldi-Hnilo, Senior Manager of Mobile User Experiences for Apps UX, says mobile design has to be compelling. “It needs to be optimized for the device, and be visually rich and simple,” she said. “What is really key is that you are designing for a user’s most personal device, the device that they will have with them at all times of the day.”

Katy Massucco, director of the overall design patterns site, said: “You need to start with a simplified task flow. Everything should be a natural interaction. The action should be relevant and leveraging the device. It should be seamless.”

She suggests that developers identify the essential tasks that a user would want to do while mobile. “They need to understand the user and the context,” she added.

A sample inline action design pattern

What people are saying
Reactions to the release of the design patterns have been positive. Debra Lilley, Oracle ACE Director and Fusion User Experience Advocate (FXA), has already demo’ed Fusion Mobile Expenses widely.  Fellow Oracle Ace Director Ronald van Luttikhuizen, called it a “cool demo by @debralilley of the new mobile expenses app.” FXA member Floyd Teter says he is already cooking up some plans for using mobile design patterns.  We hope to see those ideas at Collaborate or ODTUG in 2013.

For another perspective on why user experience is such an important focus for mobile applications, check out this video by John King, Director, and Monty Latiolais, President, both from ODTUG, or the Oracle Development Tools User Group.

In a separate interview by e-mail, Latiolais wrote: “I enjoy the fact we can take something that, in the past, has been largely subjective, and now apply to it a scientifically proven look and feel. Trusting Oracle’s UX Design Patterns, the presentation really can become one less thing to worry about. As someone with limited ADF experience, that is extremely beneficial.”

King, who was also interviewed by e-mail, wrote: “User Experience is about making the task at hand as easy and error-free as possible. Oracle's UX labs worked hard to make the User Experience in the new Fusion Applications as good as possible; ADF makes adding tested, consistent, user experiences a declarative exercise by leveraging that work. As we move applications onto mobile platforms, user experience is the driving factor. Customers are "spoiled" by a bevy of fantastic applications, and ours cannot disappoint them. Creating applications that enable users to quickly and effectively accomplish whatever task is at hand takes thought and practice. Developers must become ’power users’ and then create applications that they and their users will love.”

Thursday Oct 18, 2012

Introducing the New Face of Fusion Applications

By Misha Vaughan and Kathy Miedema, Oracle Applications User Experience

At OpenWorld 2012, the Oracle Applications User Experience (UX) team unveiled the new face of Fusion Applications. You may have seen it in sessions presented by Chris Leone, Anthony Lye, Jeremy Ashley or others, or you may have gotten a look on the demogrounds.

Fuse Home
This screenshot shows the new Oracle Fusion Applications entry experience.

Why are we delivering a new face for Fusion Applications? Because, says Ashley, the vice president of the Oracle Applications User Experience team, we want to provide a simple, modern, productive way for users to complete their top quick-entry tasks. The idea is to provide a clear, productive user experience that is backed by the full functionality of Fusion Applications.

The first release of the new face of Fusion focuses on three types of users. It provides a fully functional gateway to Fusion Applications for:

  • New and casual users who need quick access to self-service tasks
  • Professional users who need fast access to quick-entry, high-volume tasks
  • Users who are looking for a way to quickly brand their portal for employees

The new face of Fusion allows users to move easily from navigation to action, Ashley said, and it has been designed for any device -- Mac, PC, iPad, Android, SmartBoard -- in the browser.

Fuse Employee Directory
The Oracle Fusion Applications Employee Directory.

How did we build it?

The new face of Fusion essentially is a custom shell, developed by the Apps UX team, and a set of page templates that embodies a simple design aesthetic. It’s repeatable, providing consistency across its pages, and requires little to zero training.

More specifically, the new face of Fusion has been built on ADF. The Applications UX team created pages in JDeveloper using local tasks flows bound to existing view objects. Three new components were commissioned from ADF, and existing Fusion components were re-skinned to deliver a simple, modern user experience.

It really is that simple – and to prove that point, we’ve been sharing our story around the new face of Fusion on several Oracle channels such as this one.

Want to know more?

Check the VoX blog for our favorite highlights from OpenWorld, which included demos of the new face of Fusion.

And take a look at these posts from Ace Directors Debra Lilley, and Floyd Teter. Special mention to Floyd for the first screen shot credit. Also a nod to Wilfred vander Deijl for capturing the demo to share as part 1 and part 2.

We will also be hitting upcoming user group conferences with our demos, and you can always reach out to one of our Fusion User Experience Advocates for a look.

Thursday Oct 11, 2012

Our Favorite Highlights from OpenWorld 2012

By Kathy Miedema and Misha Vaughan, Oracle Applications User Experience

The Oracle Applications User Experience (UX) team’s activities around OpenWorld expand every year, but this year we certainly raised the bar.  

Members of our team helped deliver three, separate, all-day training events in the week prior to OpenWorld. Our Fusion User Experience Advocates (FXA) and Applications UX Sales Ambassadors (SAMBA) have all-new material around the Oracle user experience to deliver at conferences in the coming year - Fusion Applications design patterns, mobile design patterns, and the new face of Fusion. We also delivered a hands-on workshop sharing user experience tools for our customers that is designed to answer this question: "If I have no UX staff, what do I do?"

We also spent the weeks just before OpenWorld preparing to talk about the new face of Fusion Applications, a greatly simplified entry experience into Fusion Applications for self-service users, CRM users, and IT managers who want to change the look and feel quickly. Special thanks to Oracle ACE Director Floyd Teter for the first mention of our project.

Jeremy Ashley
Jeremy Ashley, VP, Oracle Applications User Experience

Customers may have seen one of the many OpenWorld session demos of the new face of Fusion, which will be available with Fusion Applications soon. It was shown in sessions by Oracle's Chris Leone, Anthony Lye, and our own Vice President, Jeremy Ashley, among others.  

Leone reinforced the importance of user experience as one of three main design principles for Fusion Applications, emphasizing that Fusion was designed from the beginning to be intelligent, social, and mobile. User experience highlights of the new face of Fusion, he said, included the need for "zero training," and he called the experience "easy to use." He added that deploying it for HCM self-service would be effortless. 

lab tour
Customers take part in a usability lab tour during OpenWorld 2012.

Customers also may have seen the new face of Fusion on the demogrounds or during one of our teams' chartered lab tours at the end of the week. We tested other new designs at our on-site lab in the Intercontinental Hotel, next to Moscone West.

Applications User Experience team members show eye-tracking and mobile demos at OOW.

We were also excited to kick off new branches of the Oracle Usability Advisory Board, which now has groups in Latin America and the Middle East, in addition to North America and EMEA.  

And we were pleasantly surprised by the interest in one of our latest research projects, Oracle Voice, which is designed to enable faster data input for on-the-go users. We offer a big thank-you to the Nuance demopod for sharing the demo with OpenWorld attendees. 

For more information on our program and products like the new face of Fusion, please comment below. 

Friday Sep 28, 2012

Apps UX Unveils New Face of Fusion at OpenWorld 2012

By Kathy Miedema, Oracle Applications User Experience

The Oracle Applications User Experience (UX) team is getting ready to unveil the new face of Oracle Fusion Applications at Oracle OpenWorld 2012 in San Francisco next week.

Jeremy Ashley

Photos by Martin Taylor, Oracle Applications User Experience
Jeremy Ashley, Vice President of Oracle Applications User Experience, shows the new face of Fusion Applications to a group of trainers at Oracle’s headquarters in Redwood Shores, Calif.

Our team spent the past 6 months working on this project, which embraces simplicity with a modern, productive user experience that aims to help our applications customers rapidly scale deployment of essential self-service tasks and speed adoption by users who need quick access to do quick-entry tasks.

We have spent the week before OpenWorld at Oracle headquarters in Redwood Shores, conducting training sessions with Fusion UX Advocates (FXA), Oracle UX Sales Ambassadors (SAMBA), and members of the Oracle Usability Advisory Board (OUAB). We showed the new face of Fusion to customers, partners, ACE Directors, and people from our own sales organization. Next week during OpenWorld, they will be showing demos alongside our team members. To find them, look for the Usable Apps t-shirt, with this artwork:

You can also get a look at the new face of Fusion during OpenWorld at the following sessions and demopods:

GEN9433 - General Session: Oracle Fusion Applications—Overview, Strategy, and Roadmap

Presenter: Chris Leone, Senior Vice President, Oracle

Monday, Oct. 1, 10:45 a.m. – 11:45 a.m. in Moscone West 2002/2004


Wednesday, Oct. 3, 10:1 a.m. – 11:15 a.m. in Moscone West 2002/2004

CON9407 - Oracle Fusion Customer Relationship Management: Overview/Strategy/Customer Experiences/Roadmap

Presenter: Anthony Lye, Senior Vice President, Oracle

Monday, Oct. 1, 3:15 – 4:15 p.m. in Moscone West 2008

CON9438 - Oracle Fusion Applications: Transforming Insight into Action

Presenters: Jeremy Ashley, Vice President Applications User Experience, Oracle; Katie Candland, Director Applications User Experience, Oracle; Basheer Khan, founder and CEO of Innowave Technology, an Oracle ACE Director for both Fusion Middleware and Applications, and a Fusion UX Advocate

Tuesday, Oct. 2, 10:15 a.m. - 11:15 a.m. in Moscone West 2007

CON9467 - Oracle’s Roadmap to a Simple, Modern User Experience

Presenter: Jeremy Ashley, Vice President Applications User Experience, Oracle

Wednesday, Oct. 3, 3:30 p.m. - 4:30 p.m. in Moscone West 3002/3004

On the demogrounds: Come to the Apps UX pods for a look at enterprise applications on mobile devices such as smart phones and the iPad, and stay for a demo of the new face of Oracle Fusion Applications.

Our demopods will also feature some of the cutting-edge tools in Oracle’s arsenal of usability evaluation methods.

The Exhibition Hall at Oracle OpenWorld 2012 will be open Monday through Wednesday, Oct. 1-3. The demogrounds for Oracle Applications are located on the lower level of Moscone West in San Francisco. Hours for the Exhibition Hall are:

· Monday, 10 a.m. to 6 p.m.

· Tuesday, 9:45 a.m. to 6 p.m.

· Wednesday, 9:45 a.m. to 4 p.m.


Check here for news and upcoming events from Oracle's Applications User Experience team on the Oracle Applications Cloud and more.

Misha Vaughan
Misha Vaughan, Senior Director, Applications User Experience
@mishavaughan on Twitter

Learn more about us at
Usable Apps


« October 2015