Monday May 25, 2015

Laying out the Oracle Applications User Experience Strategy for Partners in Beijing

By Misha Vaughan, Oracle Applications User Experience

After our trip to Singapore, the Oracle Applications User Experience (OAUX) team completed a similar series of briefing and feedback events in Beijing in May.

We were joined by more than 90 attendees, including Applications Cloud partners from Greater China hosted by Peggy Zhu, and from Korea hosted by TK Hwang, along with the local Platform Solution Center team lead by Mike Su and a handful of top-notch Oracle Solution Consultants.


We kicked off the day with Bessie Yuan, General Manager HCM for Greater China, setting the context about Oracle’s position in the cloud business.  

We then shifted gears into a presentation by Jeremy Ashley (@jrwashley), Group Vice President, Applications User Experience, on the Oracle Applications Cloud user experience strategy and roadmap.  To revisit the main talking points, check out the free Oracle Applications User Experience Trends and Strategy e-book.

Shy Meei Show, our host along with TK, led a lively question-and-answer session between our partners and Ashley. 


Q:  In China and Korea, Microsoft and Amazon are being very aggressive, doing very aggressive marketing, and we want to know how user experience is competitive. How will Oracle compete? 

JA: To compete on user experience, Oracle must work from the strength it has. They cannot do what Oracle does. Only Oracle can offer a combined stack. This powers the user experience. I mentioned context before. You cannot offer the customer this power without it.  Also, productivity benefits come with being one vendor.  

Q: What key messages on user experience can I take back to C-level executives?

JA: Simplicity. For some companies, design is seen as a luxury. When they tackle a new project with a new design, it often fails. These innovations often fail because they are too ambitious. Our approach is to simplify, because that is a way to be successful on an innovation project. 

Q: In Korea, we are still involved in a lot of on-premise implementations. Do you have a plan?

JA: If you look at the very latest versions of PeopleSoft and E-Business Suite, you will see the uptake of our simplified UI design patterns. However, the timing and release of user experience enhancements is up to the SVPs. 

Q: What ADF (Application Development Framework) version and Alta design patterns will be available?

JA: Alta is design at the component level – an input box, a table. They are the components we use to design and build our apps. Alta is the latest version of ADF.  ADF and Alta are the parts. The cloud user experience, and the simplified UI in particular, are the design approach you will see in our Cloud Apps. Release 10 is where you will start to see use of these components, using ADF 11.1.1.7.4.

Q: How do you choose what we invest in, in new technology? 

JA: We are enduringly human and we go through particular work patterns. There is the bit we contribute intellectually to work. And there is work we do because of human behavior. For example, many people choose to do their most creative work in the morning. So the most effective technologies will be the ones that support human work patterns. That's what we look to. 


Attendees then explored Applications Cloud user experience demo stations, including:
  • HCM Cloud
  • Sales Cloud
  • Service Cloud
  • ERP Cloud
  • Cloud extensibility 
  • Platform-as-a-Service for SaaS (also known as PaaS4SaaS)
  • Emerging Technologies including wearables & visualizations
Greg Nerpouni (@gnerpouni), Senior Manager of Cloud UX Extensibility, said he was impressed with the sheer number and attentiveness of the attendees.  “The extensibility and PaaS4SaaS stations were mobbed by our Chinese and Korean partners, especially when they realized the combined power of our extensibility and PaaS4SaaS capabilities.  At the extensibility station, they saw tangible ways to increase end user participation and overall success of their cloud rollout for our mutual customers.  And at the PaaS4SaaS station, they saw immediate value in being able to leverage the UX rapid development kit to emulate Oracle’s user experience in their own PaaS implementations - and seamlessly integrate their PaaS applications into Oracle Cloud Applications.” 

Deep-dive sessions on the second day focused on Applications Cloud UX tools for implementation specialists, along with pre-sales messaging.  Led by Ultan O’Broin (@usableapps), Killian Evers, and Anthony Lai, the goal was to raise awareness with partners of how they needed to begin developing in-house skills around: 

O’Broin said partners engaged in an intense way with the PaaS4SaaS UX enablement message, were eager to know more and make things happen for their Cloud business in a way that would see them building smart, secure, reusable value-add Cloud solutions of simplicity for customers in a matter of hours.  “Our APAC partners also recognized the huge potential of PaaS with SaaS. With 95% of our products lifting off into the Cloud by OOW15, the PaaS4SaaS UX business propositions could not be ignored by any partners keen to grow their Cloud business, sure, but any partner who also demands to be seen and recognized as a leader and influencer in the ecosystem.”


Want to find out more?
Check out the UsableApps partner page for Applications Cloud.


Friday May 22, 2015

Showing the Oracle Applications User Experience Roadmap to Oracle's Asia Partners

By Misha Vaughan, Oracle Applications User Experience

After months of planning, the Oracle Applications User Experience (OAUX) team has completed a series of packed events to update Oracle ASEAN (Association of Southeast Asian Nations) partners on the Applications Cloud user experience strategy in Singapore in May.  

We owe a huge thank you to our hosts: Check Yang Ang, Senior Director, Alliances & Channels, Asia Pacific; and Shy Meei Siow, Cloud and Business Analytics, Alliances & Channels, Asia Pacific. It is always a privilege to work with colleagues with such great event vision and execution.

We kicked off events with Kang Song Lim, Managing Director of Singapore Partners, setting the context about Oracle’s position in the cloud business.  He focused on: 
  • Our momentum worldwide in the cloud, including Mark Hurd’s comments on reaching $200 million in annual recurring revenue in the cloud and closing in on being the largest service provider in the cloud.  
  • Complete SaaS wins the deal, and players who have the most complete SaaS suite will win.  Oracle now has every category from HCM to ERP to CX, and according to Mark Hurd, expects to have 95% of its products in the cloud this year.  We are either a leader or competing to be a leader in the space. We are the only vendor to offer IaaS to PaaS to SaaS. 
  • Partners have an opportunity in the customization, integration, and extension space for customers, who are looking for support from trusted advisors.


He then shifted gears into a question-and-answer format with Jeremy Ashley (@jrwashley), Group Vice President, Applications User Experience, before the OAUX team opened up a series of demo stations for partners to explore.

KS: This is the first time we have seen a team this big come to the region, especially from development.  What are you hoping to accomplish?

JA: The investment in cloud user experiences is a corporate-level initiative.  We know we have to get the word out very quickly.  Oracle is going through a transition, as are our customers, so we need to get out in front very quickly.

KS: The entire approach we have taken for this user experience team and the conversation we want for you [our partners] to have with our customers is quite different now.

JA: It’s a very different perspective.   If you look at the old enterprise software side, it was about quantity, it was about the number of features you could put in front of a customer.  

Just because we have all those capabilities does not mean we have to show all those capabilities firsthand.  If you show a product and every feature is there, you are showing how much power it has, yes, but the performance will slow and the experience will be intimidating.  It’s not that we have gotten rid of features; we have a very particular philosophy to allow customers to remove and control the performance and complexity of the cloud user experience.

KS:  We have a very different setup in terms of engaging partners. What do you want the audience to take away about this afternoon?

JA: You will come away seeing the pride, time, and effort we have put into these products.  You will see the quality and care that we have put in the products.  As you go through, pick up the product, use it, and ask questions, and share your feedback. 

Ashley then talked about the Oracle Applications User Experience trends and strategy. Get the high points of that presentation from our free e-book.

 The afternoon was a whirlwind where we got to show off our Applications Cloud user experiences for:
HCM Cloud 
Sales Cloud
Service Cloud
ERP Cloud
Cloud extensibility 
Platform-as-a-Service for SaaS (also known as PaaS4SaaS)
Emerging Technologies including wearables & visualizations


Day 2 brought a well-received deep-dive session, for implementation specialists of the Oracle Applications Cloud user experience sales and toolkit capabilities. Led by Ultan O’Broin (@usableapps), and Greg Nerpouni (@gnerpouni), the goal of the day was to raise awareness with partners of how they needed to begin developing in-house skills around: 
Nerpouni, described the event this way: “It was obvious that they enjoyed hearing our messaging around extensibility, but they were even more appreciative of learning the tangible ways to apply Oracle’s tools to deliver results.”  

O’Broin said that partners were immediately drawn to PaaS4SaaS UX enablement as the cloud differentiator and their competitive must-have. “Backed by a live demo of a simplified UI deployed to JCS and with wisdom of the cloud from Debra Lilley, Steve Miranda, and Mark Sunday and others still resonating in the audience, the energy, enthusiasm and eagerness I felt made me think we'd hit the mark,” he added. 

Want to find out more?

Check out the UsableApps page for Applications Cloud partners.


Lab tours put spotlight on 'simple' in Oracle's simplified UI

Monday May 18, 2015

Customer Connect: Oracle’s online community for Applications Cloud customers

By Sarah Smart, Applications User Experience

When you have a question about Oracle Applications Cloud, where do you turn? If you don’t want to navigate a help line phone tree or wait an entire weekend for a response, try asking the Oracle Applications Customer Connect community.


What is Customer Connect?
Customer Connect is more like a forum than a help desk, a nontechnical version of Oracle Support. Members all over the world can collaborate, share ideas, and ask questions of other Oracle Applications Cloud customers -- validating their own user experiences -- and membership requires no more than being an approved customer. 

"It is an exclusive community for members to connect with other members and discuss issues or share ideas. They can also get exclusive previews and look at other areas they may have not purchased yet," said Senior Director Katrine Haugerud, Oracle Applications Development, who initiated Customer Connect in 2012 at the request of a handful of new Applications Cloud customers.

Despite its relative newness, the platform has also been open to Oracle’s key implementation partners and those who have licensed cloud services since spring 2014. “Partners are really good collaborators with the community," Haugerud said. “I think [opening membership to partners] is a great addition.”



The Customer Connect home page puts forums, news, upcoming events, and even links to Oracle Support at your fingertips.

How does Oracle leverage this community for user experience? 
The platform offers special benefits to Senior Manager Gozel Aamoth, Applications User Experience, and her team. When they want to recruit participants for an Oracle HCM Cloud usability lab, for example, they can contact the applicable customers directly through Customer Connect without spamming the rest of the members. "No other forum can generate so many cloud customers," she said. "I love that I can reach out to that specific group of users." 

Updates and networking are also objectives of the platform. Members see an up-to-date calendar of upcoming UX events, webinars showing new features, and so on. "Members know when they have the opportunity to hear from Oracle product managers," Aamoth said. 

They also can reach out to other members in their industry, for example, to set up their own network. "This is the perfect way for customers to stay connected and understand what's happening with the release or product they own," Haugerud said.

How can a customer stay up-to-date on the latest Applications Cloud user experience news using Customer Connect?

Here’s just a sampling of some of the webinars you can access as a Customer Connect member: 


How do I get connected?
Interested in leveraging the benefits of Customer Connect? Click here to register.

Wednesday May 13, 2015

Summer is in the air (at least in California), and OHUG 2015 is just around the corner

By Gozel Aamoth, Oracle Applications User Experience 



OHUG is extremely excited to make its return to fabulous Las Vegas for the OHUG 2015 Global Conference! The OAUX team hopes you’ll make a stop at OHUG before your pack your bags for a summer vacation.

Taking place June 8-11, 2015, at The Mirage Hotel, the event will offer attendees various opportunities to build long-lasting business relationships while delving deeper into Oracle's extremely valuable product lines of Oracle E-Business Suite, PeopleSoft, and HCM Cloud.


Interested in joining OAUX at the OHUG 2015 Global Conference? Here’s what we have lined up.

Have you built your agenda yet? Don't miss out on the OAUX presentation “Oracle HCM Cloud User Experiences: Designed for Work Styles across Devices.”

Presenters:

Aylin Uysal (@aylinuysal) Jake Kuramoto (@jkuramot)

The Oracle Applications Cloud user experience design strategy is about simplicity, mobility, and extensibility. Learn how we are addressing mobility by delivering the best user experience for each device as you access your enterprise data in the cloud. 

Our devices are a tool to access data, which changes our approach to user experience. We can’t think of mobile devices as different platforms anymore. The cloud is our platform now; it is the way we share enterprise information with users across devices. At Oracle, we design the user experience so that the right amount of information appears on each device -- whether it's a laptop, tablet, smartphone, or smartwatch. While we tailor the user experience to the demands of the devices, we also design core elements to maintain consistency across the experience.

In this session, we’ll also talk about the future of enterprise experiences and the latest trends we see emerging in the consumer market. Come to get a glimpse and be inspired by the future of Oracle HCM Cloud.

Session ID: 15387
Tuesday, June 9, 2015 
Time: 1:00 pm – 2:00 pm 
Location: See session schedule



User Feedback Sessions: Get Involved!

While this conference offers many opportunities to learn about Oracle HCM products and roadmap, networking and just to hear what’s new in the Oracle world, if you have not participated before, check out this exclusive event. It’s been part of the OHUG Conference since 2007, and every year, more than 100+ attendees sign up to participate in the user feedback sessions.

By popular demand, we’re happy to announce that we will be coordinating user feedback sessions, offering customers and partners the opportunity to test-drive Oracle’s next generation of HCM applications! Have you done this before? If not, what are you waiting for? Sign up today, and get a chance to work with Oracle user experience professionals and be part of Oracle HCM product development. We are offering sessions for employees, managers, learning admins, HR specialists, business analysts, HR IT, HR executives and many more. 


Tuesday, June 9 and Wednesday, June 10
RSVP: Sign up here (advance sign-up is required)
Location: Conference room Bermuda B


After we receive your completed RSVP form, we'll contact you to confirm a time and date for participation. If you have questions, contact claire.swarthout@oracle.com.

*Participation requires that your company or organization have a Customer Participation Confidentiality Agreement (CPCA) on file. If your company or organization does not have this, we will start the process of getting one.

Visit OAUX at Oracle booth in the exhibition hall, and learn about our research for smartwatches in the enterprise.

The wearable-technology space is currently focused on smartwatches. We’re excited by Apple’s announcement about their smartwatch, and we’re even more thrilled to show you our proof-of-concept glance designs for the Oracle Applications Cloud on the Apple Watch and more. We want to hear your reaction! 



If you’d like to learn more about our current research on smartwatches in the enterprise, read this blog post by Ultan O’Broin (@usableapps).

Not planning to attend but still want the latest on the Oracle user experience? Get a strategic look at the user experience roadmap for the Oracle Applications Cloud in this free ebook. Download your copy today!

For more information on OAUX’s participation in upcoming events, please visit the Usable Apps events website.


Monday Mar 23, 2015

Helping Partners Compete on User Experience with the Oracle Applications Cloud

By Sarah Smart, Oracle Applications User Experience

When a customer comes to you and asks, “I have a business identity and process, but how do I maintain that with Oracle Applications Cloud?” how do you respond? Understanding and embracing the Oracle Applications Cloud User Experience is a multifaceted process encompassing the full product experience, from desktop and tablets to smartphones and, yes, even wearables. But even if you’re excited about the product, it can be a challenge. 

Watch this video with Jonathan Vinoskey, Director, Oracle Applications Partner Enablement (HCM), and Misha Vaughan (@mishavaughan), Director, Oracle Applications User Experience Communications & Outreach, for a quick view into what Oracle Applications Cloud partners should know about the Oracle Applications user experience.

The User Experience Specialist Role

To better educate customers as well as meet their needs on user experience, you need a way to learn. That’s why Oracle created the User Experience Specialist role for Oracle Applications Cloud partners. We now have a UX Guided Learning Path  and assessment live on the Oracle Partner Network for this role, which better enables partners to sell the Oracle Applications Cloud. 

It targets sales and pre-sales roles within your organization to learn about Oracle's investment in UX for cloud and how to position its benefits. It will help you conquer your fear of not being a UX expert, show you how to demo the product across all devices, and custom-fit the Oracle Applications Cloud to your customers to close gaps and overcome objections in the sales cycle.

New Partner Page

Need a one-stop shop for all things UX-related -- from sales tools to developer tools for Oracle Applications Cloud partners? Click on the new For Partners page on the Usable Apps website! It’s full of great resources and offers user experience guidance and tools to make it easier for you to tailor implementations for your own customers and further your joint business with Oracle.

New Partner Events

Check out the new Partner Events page for our team’s upcoming exploits. We'd love to meet up with you on the road to share strategy and assist you with your current issues. Hope to see you soon!

Thursday Mar 19, 2015

Come See OAUX in Las Vegas at COLLABORATE 15

By Gozel Aamoth, Oracle Applications User Experience 


THE WORD IS OUT! There’s ONE event that delivers the full spectrum of Oracle Applications and Technology education you need to boost results all year long. Produced by three independent users groups — IOUG , OAUG , and Quest  — COLLABORATE 15: Technology and Applications Forum for the Oracle Community delivers more than 1,000 sessions and panels, breaking product news, endless opportunities to build your personal and professional networks, keynotes, and more.

This year’s conference will take place at the Mandalay Bay Resort and Casino in Las Vegas April 12-16.

If you are an Oracle customer and scheduled to attend this conference, there are several ways to meet face-to-face with members of the Oracle Applications User Experience team. Sign up for a usability feedback session, visit our demo pod, or attend the presentations.

This is also an opportunity for Oracle sales consultants and partners to see firsthand how Oracle dedicates a significant investment to user experience research and development efforts to maintain and improve Oracle’s products.

Onsite Usability Lab: Get Involved

If you’re going to COLLABORATE 15, don’t miss the chance to collaborate directly with Oracle in a usability feedback session. Your suggestions on the previews of upcoming Oracle releases -- including E-Business Suite, HCM Cloud, Financials, Social Cloud, Emerging Technologies, Cloud Extensibility, and more -- will help us make using the applications even easier and more intuitive. Make a direct impact, and sign up for a session today!




April 14-15, 2015
Mandalay Bay Resort and Casino, North Convention Center
Conference Room: South Pacific Ballroom A
Las Vegas, Nevada


Check out this video to hear what Oracle customers and partners have to say about their experience participating in these sessions.

How to register: if you wish to participate or recommend your colleagues, please Sign Up today so we can match you with a session. You’ll be contacted by phone to complete the registration process.*

*Participation requires that your company or organization have a Customer Participation Confidentiality Agreement (CPCA) on file. If your company or organization does not have this, we will start the process of getting one.

Join Us at OAUG Fusion Middleware SIG: Extending the Value of the Oracle Applications Cloud User Experience


Presenter: Basheer Khan, CEO of Knex Technology


Presenter: Greg Nerpouni, 
Senior Manager, OAUX



The Oracle Applications Cloud user experience design strategy is about simplicity, mobility, and extensibility. See what we mean by simplicity as we demo our latest cloud user experiences and show you only the essential information you need for your work. Learn how we are addressing mobility, by delivering the best user experience for each device as you access your enterprise data in the cloud. We’ll also talk about the future of enterprise experiences and the latest trends we see emerging in the consumer market. And finally, understand how you can extend the Oracle Applications Cloud with the tools designed for tailoring the cloud user experience. Come and join us at the SIG!



Tuesday, April 14, 2015 at 3:15 - 4:15 p.m.
Mandalay Bay Resort and Casino, Conference Room Breakers H
Las Vegas, Nevada  
Session ID: 10059


Aren't planning attend but still want the latest on the Oracle user experience? Get a strategic look at the user experience roadmap for the Oracle Applications Cloud.
Download  your copy today!


Visit OAUX at Oracle Booth in the Exhibition Hall 

Visit our demo station "Cloud Applications User Experiences: The Future of What Your Employees Will Touch, See, and Hear" to see the simplified user interface in action, discover a new way to interact with your enterprise by smartphone when you're on the go, and learn how to manipulate massive amounts of data elegantly through gestures on a tablet.  



April 13-15, 2015
Mandalay Bay Resort and Casino, Exhibition Hall
Las Vegas, Nevada


For more information on OAUX's presence at COLLABORATE 15, please visit the Usable Apps events page.


Monday Mar 02, 2015

OAUX attends Oracle HCM World 2015 conference in Washington, D.C.

By Gozel Aamoth, Oracle Applications User Experience

http://www.oraclehcmworld.com

Oracle HCM World  is where human resources, talent management, and business leaders come together to hear from industry influencers, share best practices, and learn how forward-thinking organizations are employing modern HR to transform their organizations. Critical HR topics will be discussed, including workforce planning, recruiting, onboarding, training, leadership development, compensation, benefits, and more. If you attend only one HR event in the next six months, make it this one. 

Leaders in HR are speaking at Oracle HCM World 2015 — Dell, Dow Chemical, Farmacity, Herman Miller, Kaiser Permanente, Monsanto, National Instruments, SunOpta, WAXIE Sanitary Supply, and many more. 


Check out the Oracle HCM blog for the top 5 reasons to attend Oracle HCM World

https://blogs.oracle.com/OracleHCM/entry/top_five_reasons_to_attend

Oracle HCM World is scheduled for March 25-27 in Washington, D.C. It's not too late; register for the conference today!

Onsite Usability Lab: Sign up to participate in a usability feedback session

We are proud to host our onsite product- usability testing lab for a second year in a row at this conference. If this is your first time, attending this conference, here is your chance to get involved. Want to be on the front lines of Oracle’s next-generation applications? Join one of our usability feedback sessions, in which you can help drive the design and direction of our apps. It’s a great way to make an impact on HCM Cloud, Cloud Social for HCM, Taleo, and more. Sign up for a session at Oracle HCM World  today!

Dates: March 26-27, 2015
Location: Gaylord National Resort and Conference Center, Washington, D.C.

How to register:
Advance sign up is required. In order to reserve your spot, please complete a short questionnaire so we can match you with a session. You’ll then be contacted by phone to complete the registration process
.*

Get Involved: Sign up today  to participate in a usability feedback session. 

If you wish to learn more about this event or recommend your colleagues, please contact Angela Johnston

*Participation requires that your company or organization have a Customer Participation Confidentiality Agreement (CPCA) on file. If your company or organization does not have a CPCA on file, we will start the process of getting one.


Attend Oracle Applications User Experience Presentation

This year’s signature event includes more than 80 in-depth presentations across 8 tracks, including social HR, core HR, talent acquisition, paying people, growing people, Big Data, tech talk, and modern HR. We encourage you to attend the presentation titled “Oracle HCM Cloud User Experiences: Trends, Tailoring, and Strategy” to learn about Oracle’s HCM user experience design strategy, which is about simplicity, mobility, and extensibility. See what we mean by “simplicity” as we demo our latest cloud user experiences and show you only the essential information you need for your work. Learn how we are addressing mobility by delivering the best user experience for each device as you access your enterprise data in the cloud. We’ll also talk about the future of enterprise experiences and the latest trends we see emerging in the consumer market. Finally, understand how you can extend Oracle applications with tools designed for tailoring the cloud user experience. Come and get inspired about the future of Oracle HCM Cloud.

Oracle HCM Cloud User Experiences: Trends, Tailoring, and Strategy
Presenter: Aylin Uysal, Senior Director, HCM User Experience & Jake Kuramoto, Director of User Experience, Oracle
Session ID: Session 8, Paying People track
Date: Friday, March 27, 2015 
Time: 12:45-1:30 p.m. 
Location: National Harbor Room 10

The OAUX team will be very busy in March travelling around the world and delivering key messages on Oracle’s user experience design strategy. If you can’t attend Oracle HCM World 2015  in Washington, D.C., you can meet our team in person at OBUG Experience 2015  in Eindhoven, Netherlands, or MEOUG MAJLIS Annual Conference 2015  in Dubai, United Arab Emirates.

For more information on OAUX’s presence at each of these conferences, visit the Usable Apps Events page.


Friday Jan 16, 2015

Join the Oracle Applications User Experience Team for our first onsite usability lab of 2015!

By Gozel Aamoth, Oracle Applications User Experience

http://www.oraclevaluechainsummit.com/

Be the first to test-drive future Oracle Supply Chain Management applications. Join the Oracle Applications User Experience team for our first onsite usability lab of 2015! Are you registered to attend Oracle Value Chain Summit #OVCS? If not, it’s not too late. Register by Jan. 23 and save $100!

As a conference attendee, you can choose from more than 150 sessions that offer deep-dives on every aspect of supply chain management: Maintenance, Manufacturing, Procurement, Product Value Chain, Value Chain Execution, Value Chain Planning and Cross Value Chain. Check out this YouTube OVCS video to hear 5 great reasons why you should attend OVCS. 





As part of the Oracle Value Chain Summit, we’ll be sharing future Oracle 
Supply Chain Management applications designs with a select few. You’ll be among the first to: 

  • Test-drive new products before they go to market.
  • Provide feedback on future Oracle designs.
  • Help us develop applications that are intuitive and easy to use.
  • Participate in a group brainstorming session on new emerging technologies such as wearables, leap motion, droids and more.

Event Location & Registration

When: Tuesday, Jan. 27, and Wednesday, Jan. 28
Where: The San Jose McEnery Convention Center, Meeting Room #230, San Jose, Califormia
How to register for UX session: We’ll ask you to complete a short questionnaire so we can match you with a session, then you’ll be contacted by phone to complete the registration process.*

Get Involved: RSVP Now to sign up to participate in a usability feedback session. 

If you wish to learn more about this event or recommend your colleagues, please contact Alisa Hamai

*Participation requires that your company or organization has a Customer Participation Confidentiality Agreement (CPCA) on file. If your company or organization does not have a CPCA on file, we will start the process of getting one.


Tuesday Jan 13, 2015

More Power to the IT User: Release 9 Applications Cloud Customization and Extensibility

By Sarah Smart, Oracle Applications User Experience

Oracle’s customers need to be able to extend and customize its Applications Cloud easily, and Oracle remains committed to delivering that in Release 9. This release expands Release 7 and 8’s capabilities to allow administrators to take Oracle applications beyond the box without commissioning a major IT project. It places the most relevant tools in the hands of the people who use them most often. Here’s a look at how Release 9 improves Oracle Applications’ customization and extensibility while preserving the user experience throughout.

Simple Modifications in the Sandbox


Starting in Release 9, all edits made using the Settings Structure tab require an active Sandbox, which provides the ability and security to test and validate changes before publishing them for users and protects customers’ investment in their UI. Re-ordering, renaming, and otherwise editing headers and icons on the home page are intuitive and simple, and an employee in IT has a place to try out the changes before deploying them.

Making edits using the Settings Structure tab: After activating your Sandbox, use drag and drop to set up the home page and the names of sub-tabs so it best suits your users.


Expanded Capabilities


The UI Text Editor has been expanded with regard to what text users can edit and how they can use search for it. Now IT users can search and replace keywords to customize UI text across user interface screens, OTBI (Oracle Transactional Business Intelligence) report definitions, Enterprise Scheduler, and Global Menu Labels.

Navigation for UI text customization

Application Composer has also been updated for Sales Cloud Release 9 to continue promoting consistency and ease of adoption. Have you been wanting to add your own custom pages easily?  Now users can effortlessly create new pages that fit right in with the simplified UI. The Sales Cloud Application Composer even offers a set of ad-hoc icons that match the existing visual design to help customers maintain a quality experience.


Creating a new page in CRM Application Composer: This job is easy using the Simplified Pages tab. You can also add your own sub-tabs and manipulate the fields independently among shared objects.


Icons in Application Composer: When you change an icon here, you only need to do it once; it updates automatically for all UIs and devices.

Smoother Access to Additional Information


In Release 9, system administrators and content managers are able to edit both Getting Started and Help topics to help with employee onboarding or custom training. In Getting Started, admins can add or edit text, insert links, and even include videos.


Editing Getting Started: Choose up to five key features, embedded videos, images, and/or paragraphs of text about your own content or a feature to show up here.

The Customizing Help feature lets the most knowledgeable content managers maintain the topics most relevant to their teams with just one click. Everything entered into a Help topic becomes searchable, so users have more options for finding what they need.

Creating Help: Make a topic active or inactive, edit its text, rearrange existing topics, and drill down as needed for more levels of customization.


To Learn More

Read about the Release 9 Sandboxes
Learn how to customize the look of the simplified UI
Read about the UI Text Editor

Thursday Jan 08, 2015

Happy New Year from Oracle Applications User Experience

By Gozel Aamoth, Oracle Applications User Experience

Hello and happy New Year to everyone! It’s been an eventful year for us in many ways. The past 12 months have been full of successes and milestones, and we couldn't have done it without your support. We would like to thank all of you for your continued support and contributions throughout the year in our customer feedback sessions; your collaboration and feedback on our user experience designs allow Oracle to create new and innovative products.

The Oracle Applications User Experience team (OAUX) has hosted a number of onsite usability labs at various events in 2014. Our User Experience (UX) experts along with our product managers have conducted more than 250 usability feedback activities at conferences such as Oracle HCM World, Oracle Value Chain Summit, COLLABORATE14, OHUG Global, OTM, Oracle OpenWorld, and UKOUG Apps14. In addition, many of our well-known UX speakers gave a number of presentations and live product demonstrations at Oracle-sponsored events and workshops around the world. These have provided Oracle users with an exclusive look at the future of our UX strategy and roadmap.

We are extremely pleased to share this video capturing our customers’ and partners’ experiences at the Oracle OpenWorld 2014 UX Lab in San Francisco.

Are you planning to attend an Oracle event in the next few months?

Consider one of the following conferences, and meet the OAUX team in person:

Oracle Value Chain Summit on January 26-28 in San Jose, Calif.

Oracle HCM World on March 25-27 in Washington

Collaborate15 on April 12-16 in Las Vegas

If your New Year’s resolution is to learn more about Oracle HCM, Sales or ERP Cloud UX strategy, then we have a solution for you. In January and February, our team will host several webinars through Oracle Applications Customers Connect. Are you a member yet? If not, join the community.

For additional events and presentations, visit the Usable Apps Events page.

Come Tour the New Cloud UX Lab at Oracle HQ

If you were lucky enough to catch one of our usability lab tours last September during Oracle OpenWorld 2014, you know how awesome our new Cloud UX Lab is. The space is specifically designed to handle the challenges of demonstrating how user experience can move across devices. It’s also where we are exploring the next generation of devices, such as beacons, to understand their impact and value for the user experience. If you haven’t seen our new Cloud UX lab yet, next time you’re near Oracle’s HQ, book a tour - we’ll meet you there!

OAUX on Social Media 

Can’t live without checking in on social media to read the latest Oracle news? Whichever site you prefer, follow us on Facebook, Twitter, Instagram, YouTube, Storify, LinkedIn, or Blogs. Visit any of these sites to be the first to get the latest UX announcements, upcoming events, themed content, and updates from our team.

Get Our Newsletter

If you wish to receive our UX quarterly newsletter, it’s very easy to subscribe. Visit UsableApps to read our past editions and learn more.

Wishing you all the best this New Year with all that you set out to achieve!!

Tuesday Jan 06, 2015

Applications User Experience shows off the Oracle 'cool factor' to the Oracle College Hire Program

By DJ Ursal, Oracle Applications User Experience


Ackshaey Singh (from left to right), DJ Ursal (@djursal), Misha Vaughan (@mishavaughan), Joe Goldberg, Noel Portugal (@noelportugal), and David Haimes (@dhaimes) prepare for the Oracle College Hire Morning Joe Panel, "Head in the Clouds." .

One of our charters as part of the Oracle Applications UX organization is to support the Oracle Product Development Boot Camps. The program components are career development, speaker series and social activities. The idea is to promote teamwork, collaboration and give college-hires a chance to work with different technologies within and outside of Oracle and explore their creativity. This was my first time supporting the Oracle Campus Hire (OCH) program as part of the Oracle Applications User Experience group. The Apps UX organization held two sessions: a "Head in the Clouds" panel and a mock Angel Investor event.

The OCH Morning Joe Panel, "Head in the Clouds" (styled after MSNBCs show of the same name), was a great discussion panel. The panel was facilitated by OCH member Ackshaey Singh (Senior Application Engineer) and included Misha Vaughan (Director User Experience, Apps UX Communications & Outreach), David Haimes (Senior Director, Financial Applications Development), Joe Goldberg (Chief Research Scientist, Applications UX), Noel Portugal (Development Manager, Emerging Technologies) and DJ Ursal (Director – Product management). We touched on how Oracle is aligning for the Applications Cloud wearable’s challenges we see with user experience, how beacons work and the opportunity for Oracle, cloud business models, and of course, advice to college hires.  

The afternoon included a mock Angel Investor event using our team’s OpenWorld demos. We held a raffle that encouraged participants to vote for the most interesting demo concept.


Angel Investor voting stations were set up for event attendees.  

The goal of the event for the new hires was to expose them to the breadth and depth of Oracle’s strategy and roadmap on Applications Cloud user experiences in a fun, interactive, and thought provoking way.  


Ackshaey Singh explains what new hires can learn about at the exchange.

The new hires were also given a tour of our new Cloud UX lab. The Cloud UX Lab initiative is to explore how devices are changing the way we design enterprise experiences for the cloud. The Lab model provides opportunities for testing a variety of emerging technology solutions from casting, to beacons, to wearables.

To learn more about where innovation is going at Oracle, check the following blogs:

Monday Dec 22, 2014

ERP Cloud Release 9 Keeps Busy Executives in the Loop

By Sarah Smart, Oracle Applications User Experience

With the release of Oracle Applications Cloud Release 9, the simplified UI continues to drive the Oracle user experience forward. Building on Release 7 and 8, Oracle ERP for Release 9 packs even more of a punch into the applications’ simplicity, mobility, and extensibility. Here’s how Oracle ERP Cloud further improves the Oracle user experience.

Simplicity for executives on the go 

Users have everything they need to get started right away at their fingertips on a mobile device, so the days of intimidating data-entry screens, multiple monitors, and dozens of email chains are over.


Financial Reports Sunburst view: Eliminate information overload, and navigate big data in a visual manner.

Embedded social tools for collaboration

Social collaboration is built into the Oracle Applications Cloud platform, right inside every report. Collaboration is a cinch when you can upload, download, and export PDFs in Conversations and even annotate them without leaving the UI. Approvals, Notifications, and Social span the entire Oracle network, so busy users can stay connected wherever they are. 


Social Panel: Created for Release 9, the brand-new Social Panel allows users to access conversations and walls to update information without having to leave the home page. 

Seamless for Financials power users

The features of Oracle ERP Cloud are now only a touch away for those serious financials users. At a glance, check the general ledger close status, for example, including any supporting documentation, all in one streamlined app. Navigating multiple complex systems is a thing of the past because users can now visually navigate ledgers with ease.


Summary view: Not enough information? Just select the Close Monitor to drill down into the next level of detail.


Period Close visualization: Use the toolbar to modify the visualization or get a closer look. From this page, users can also  initiate or respond to a social conversation specific to this period close.

An executive perspective

Oracle Senior Director David Haimes, ERP Cloud Product Development, and Vice President Jeremy Ashley, Oracle Applications User Experience, recently conducted a series of executive briefing events with customers and partners in London about what’s next for the ERP Cloud user experience. Here are their thoughts on those sessions and on Oracle ERP Cloud:

"The challenge with ERP has traditionally been, ‘How do users access, find, and understand typically large and complicated data? With our approach, we allow users to view very complicated things at a glance -- to understand what their next step is. Time is money with ERP. With our new product experience, we have specifically explored methods of putting complicated business information in a way that can be quickly and simply consumed. It guides, suggests, and directs the user to their next action." Jeremy Ashley

"The thing about Release 9 is it is a big feature-function release -- global features, industry features -- and that is what people expect from Oracle. Some of the things that people are getting most excited about are seeing the strides in user experience. Release 9 is a step on a journey. We are introducing some simplified UI for the most common use cases, interactive data visualizations -- people are really excited about this. They have never been able to do this before.  

“Also the social capability with all the mobile apps which really revolutionizes the way people can do their work -- it’s very compelling from the perspective of existing customers and customers who are starting their upgrade to Release 9, who are getting excited about trying this out in their organization and using it to show their end users the benefits of being on the cloud and the continual innovations that Oracle will be delivering to them. 

“It is getting users who would normally not use the system excited about using it. One of the nice things from the sessions in London was hearing, ‘This is great, because I am going to be able to go back and get my end users excited about these features.’” David Haimes

To learn more

Thursday Dec 18, 2014

In the U.K.: Special events and Apps 14 with UKOUG

Oracle HCM Cloud Release 9 UX highlights: ‘Glance, Scan, Commit’ design philosophy at work for Hiring

By Sarah Smart, Oracle Applications User Experience

As Oracle Applications Cloud Release 9 gets under way, the simplified UI continues to improve the Oracle user experience. Continuing the prime directives of Release 7 and 8, Release 9 delivers even more improvements to the applications’ simplicity, mobility, and extensibility. Here’s how Oracle Human Capital Management (HCM) Cloud moves the Oracle user experience forward.

“Glance, Scan, Commit”


The Oracle HCM Cloud dashboard

Oracle’s Release 9 user experience unites even more seamlessly with the design philosophy driving Oracle Applications Cloud. This is the first example of a unified user experience with Taleo. In Hiring Activities, users can easily update the hiring process from a macro view -- at a glance. But if they need to, they can scan for the important pieces and commit to drill deeper. 


Viewing actions to take in Requisitions: Use the drop-down in this innovative “smart card” view to reject, move forward, or add comments on a candidate from any level of commitment. 



Timeline: Visualize data on candidates in different stages of the hiring process, from the first interview to the offer, and quickly scan for a glance at status and next actions. 

Better Understanding: Infographics in Analytics

Simple, modern, well-designed analytics help executives and managers effectively evaluate their organizations with a speedy once-over. The graphics are large, smart, and colorful, making them great for presentations, and progress toward goals is easy to see.


Analytics: See performance ratings in one simple view, and eliminate digging through reports to understand how your organization is doing. 



Headcount Budget view: Check your employee count quickly and easily, and if you need an extra pair of hands, you can jump directly into creating a requisition. 

Maximum Engagement: Social and Competitions

Expanded social capabilities and competitions give employees across generations an extra push to engage in their work life. The Social Panel allows users to access Conversations and Walls to update information without having to leave the home page, and they can have as many Conversation threads as they desire while keeping them organized.


Social Panel: Post to your Wall or the Wall of a business object in which you are actively involved from anywhere in HCM.

Competitions uses the same glance-able view found throughout Release 9, allows actions at multiple levels of commitment, and gives users more information on request. 


Competitions: Perform the most common competition-related tasks from this level, or drill deeper to check rankings or add a score -- number of steps taken for a wellness competition, for example.


Competitions Leader Board: This design approach makes reaching goals as a team fun and engaging.

Pulling It All Together

Oracle HCM Cloud Release 9 provides a smooth, streamlined, more unified experience for human-resources activities and processes. The “glance, scan, commit” design philosophy, the beautiful and easy-to-understand analytics, and the maximized wo

rk-life engagement encouraged by Social and Competitions complement one another in the simplified UI. 

What People Are Saying

“Oracle has also simplified the alphabet soup of its many business-intelligence tools and embedded them in applications, created a single mobile-user experience and introduced many on-premise integration toolkits and pre-packaged integrations.” Bill Kutik, Human Resource Executive Online 

“ ... In Release 9 of Oracle HCM Cloud, much of the focus is on usability. The company has worked to unify the user experience of HCM Cloud applications with those of Taleo Recruiting and Taleo Talent Management so that they function as a consistent suite of applications. One aspect where this has improved the applications is the new “smart cards” for the recruiting application, which organize candidate information in a readable graphic format. Leone espoused the larger goal of providing the same user experience in all the enterprise cloud HCM applications.” Stephan Millard, Ventana Research 

“ ...  Release 9 of HCM Cloud enhances functionality in the Oracle Mobile application. It aligns several parts of mobile recruiting including the hiring work list and interview evaluation screens as well as parts of performance management to look and work similarly to the user interface for the Web-based version of the application. Future versions will continue the effort to harmonize the mobile and Web user interfaces for talent management. ... In addition, our benchmark research on human capital analytics shows that a solid majority (65%) of organizations are using mobile applications for talent management today or plan to do so over the next year.” Stephan Millard, Ventana Research 

To Learn More

Saturday Dec 13, 2014

Meet the OAUX team on the road! Next stop: Mexico City!

By Misha Vaughan, Oracle Applications User Experience 

If you missed meeting up with the Oracle Applications User Experience (OAUX) team at Oracle OpenWorld 2014 this year, you still have a chance to connect with us. The next stop on our regional update tour is Santa Fe, Mexico, just outside of Mexico City. Our first stop during the first week of December 2014 was London

The goal for the visit is to update Oracle Applications Cloud partners, as well as a few select customers, on the Oracle Applications Cloud strategy and roadmap. Oracle is continuing to invest in moving the user experience forward, and by spending a couple of hours with us at this event, you will find out what to start thinking about for your own organization down the road.


Jeremy Ashley, Oracle Applications User Experience vice president, talks with Dionne Healy, of Oracle, about Oracle’s cloud user experience strategy for Oracle HCM Cloud at the OAUX Exchange during Oracle OpenWorld 2014. 

What: Oracle is hosting a series of executive briefing events, each two hours long, for director-level and above Oracle partners and Oracle customers located in Latin America. These events near Mexico City will focus on the Oracle Applications Cloud User Experience strategy for HCM Cloud, Sales Cloud, Service Cloud, ERP Cloud, extensibility, and emerging technologies (wearables and beacons).


Oracle employees Kristin Desmond, from left, and Killian Evers talk about the next generation of the Oracle Sales Cloud user experience being shown during the OAUX Exchange, held during Oracle OpenWorld in San Francisco in September.


Holger Mueller (@holgermu), left, and Ray Wang (@rwang0), both analysts with Constellation Research, are shown at the OAUX Exchange in September 2014, with Oracle Applications User Experience VP Jeremy Ashley, far right, and Director Misha Vaughan, center right.

Who (maximum of 30 attendees for each session):

  • The briefings are for Oracle partners, ideally director level and above, who are located in Mexico City or Latin America generally, for Oracle’s HCM Cloud, Service Cloud, Sales Cloud, and ERP Cloud. 
  • Select Oracle Applications Cloud customers, ideally director level and above, who are located in Mexico City or Latin America generally, are also invited to attend briefings for Oracle’s HCM Cloud, Service Cloud,  Sales Cloud, and ERP Cloud. 

Why: Our team would like to share strategy and roadmap on Oracle's ongoing investment in its cloud user experiences for applications, as well as to collect feedback and perspectives from our partners and customers.

When: 

  • Wednesday, Feb. 25, 2015 - For Customers
    • 10 a.m. – 12 p.m.
    • 1:30 - 3:30 p.m.
  • Thursday, Feb. 26, 2015 – For Partners
    • 10 a.m. – 12 p.m.
    • 1:30 - 3:30 p.m.

Location:  
Oracle Office Santa Fe
Prolongacion Paseo de la Reforma 600, Álvaro Obregón, 01219, Ciudad de México, Distrito Federal, México.
Conference room: Yautepec

Agenda: Jeremy Ashley, VP of the Oracle Applications User Experience team, will listen and respond to the issues that are top of mind for attendees around user experience, as well as share the big-picture trends Oracle is paying attention to, and where Oracle is doing research and development from an enterprise software perspective. 

Attendees will also have an opportunity to engage with the OAUX team, talk to the experts, and try for themselves the forward-looking user experiences for Oracle Sales Cloud, Oracle Service Cloud, Oracle HCM Cloud, and Oracle ERP Cloud. It’s a great way for us to get direct feedback about our investment approach.

Attendees will also have the chance to take a deeper dive into the user experience plans for Oracle Applications Cloud Extensibility and Paas4SaaS. 

Finally, we will be bringing along representatives from our Emerging Technologies team to demonstrate and discuss what we think about new technologies such as wearables and beacons for the enterprise space.

Register for the event now.


Tuesday Dec 09, 2014

What’s next for Oracle’s Cloud User Experiences post-OpenWorld?

By Misha Vaughan, Oracle Applications User Experience 

Oracle OpenWorld 2014 was quite the whirlwind this year. As Floyd Teter (@fteter) said, trying to keep up with the press releases alone required real work.  (This is a great summary of his perspective, by the way, and worth the read.)

Thomas Kurian
Thomas Kurian, executive vice president, center, showing off the user experience for Oracle Sales Cloud

Cloud UX Strategy Day

It is an exciting time to be on the Oracle Applications User Experience (OAUX) team, and I really think this was our best year ever. We had our largest Oracle Applications Cloud UX strategy and roadmap day yet. Attendees encompassed the gamut of the OAUX community and included Oracle ACE Directors, UX Sales Ambassadors, key Applications Cloud partners, and a few select customers. They are a pushy lot, so you get you get with these guys, but it’s also time well spent if you want to put your messages and vision through a crucible of refinement.

It was a great place to launch our FY ‘15 plans. We started the day with Jeremy Ashley (@jrwashley), vice president, talking about the overall trends and strategy that are shaping our user experience investment areas including wearables, Internet of Things, and session portability. Also, on display were the Oracle Sales Cloud UX Strategy, with Killian Evers, senior director; Oracle HCM Cloud UX strategy with Aylin Uysal, director; and Oracle ERP Cloud UX Strategy with David Haimes, (@dhaimes) senior director. We also had a packed house discussing user experience extensibility with Greg Nerpouni and Tim Dubois, and our complement to the PaaS4SaaS space, the simplified UI rapid development kit, with Ultan O’Broin (@usableapps). It was also the first time Oracle’s UX innovation history was put into perspective by Jake Kuramoto (@jkuramot).

A special bonus for me was getting to see some of our UX Sales Ambassadors, Mike Klein, Tuan Nguyen (@tuan735) and Anand Subramanian (all the way from Dubai), and to witness their excitement at what was coming next.

Everyone was genuinely excited and pleased to see how much progress has been made across the board – from SaaS to PaaS – in moving Oracle’s cloud user experience strategy forward.

Oracle Applications Cloud User Experience Exchange

As most folks who have crossed paths with the user experience team know, partners and customers get their biggest “ah ha!” moments when they see the work firsthand. I liken it to the difference between telling you how well a car drives, vs. handing you the keys and saying, “take it for a spin yourself.” There is nothing quite like trying out the next-generation design work for yourself to really digest where things are going and what the enterprise possibilities are. We had excellent participation from the Oracle Partner Network, Oracle Analyst Relations, and Customer Connect.

Sherry Mead
Sherry Mead, Architect, discusses next-generation UX technologies.

Special thanks to Vlad Babu (all the way from Romania) and Bharath Ram and Sona Manzo (@sonajmanzo) of Hitachi Consulting for hanging out at the Simplified UI Rapid Development kit station to talk about their own successes.

So what was the reaction to the user experience message at OpenWorld?

For a quick digest, read the Usable Apps Storify post to see what folks Tweeted or otherwise posted. And here are a few additional comments:

Floyd Teter (@fteter), Oracle ACE Director, said “user experience is not only important, but is a value-add product in and of itself.’’ Read his thoughts yourself.

Debra Lilley (@debralilley), Oracle ACE Director, calls out her particular interest in the investment in PaaS and user experience as well as her interest in the growing capabilities of Voice.

Lucas Jellema, (@lucasjellema), Oracle ACE Director, writes perhaps more than anyone I know. I’m not actually sure he sleeps. You can read his lengthy and thoughtful analyses of all things OpenWorld and UX-related.


Jeremy Cox of Ovum, center right, chats with Oracle’s Ultan O’Broin, far left, Vlad Babu, and Tim Dubois about extensibility in the cloud at the OAUX Exchange.

A special bonus was running across a Tweet from Debra Lilley via Ultan calling out the Constellation Research mention of user experience at OpenWorld.

Ray Wang (@rwang0), Constellation Research, said: "One of the things that was really astonishing was going into the UX lab. There was a UX lab that was set up. And you could see where Oracle was thinking about different paradigms. Where consumerization of IT could match back to what enterprise applications could look like. So anything from that to what was going on with BLE (Blue Tooth Low Energy). They had a whole BLE lab."

Dr. Natalie Petouhouff (@drnatalie), Constellation Research, also wrote about the UX labs at OpenWorld: "I did see that, and I thought that was really interesting and really forward-thinking. Because that is what customers expect. Being on the CX side of things, really that's what people expect apps to look like. So that they are thinking about that, what that says to me is that they actually have the customer in mind.”


Analyst Rebecca Wettemann, of Nucleus Research, gets checked in and set up on a personalized wearable that will help guide her around the demos at the OAUX Exchange thanks to Raymond of @theappslab team.

Find out more

If you want a quick way to find out what you missed, download our Oracle Applications Cloud UX strategy e-book.

Friday Nov 14, 2014

Download the Oracle Applications Cloud User Experience Strategy e-Book

By Misha Vaughan, Applications User Experience

Cover

Our core strategy still focuses on simplicity, mobility, and extensibility for Applications Cloud user experiences. This year we have fleshed that out with more discussion of our current design approach, Glance – Scan – Commit, as a method of building specific, consistent experiences across platforms.

At OpenWorld 2014, we first released our Applications Cloud User Experience strategy e-book, which explains what we are focusing on, what we see coming, and what we think may impact the next generation of cloud user experiences, including things like geo-fencing, wearables, virtualization, and Internet of Things. Some of these concepts may make it to the finish line, others may not, but these are the areas where we are actively conducting research and development.

We are launching it publicly today!


Wednesday Nov 12, 2014

It's time to visit UK. Meet us at UK Oracle User Group Applications Conference & Exhibition 2014 in Liverpool, England











The Oracle Applications User Experience team (OAUX) is preparing to hit the road in the next few weeks and fly from Oracle headquarters to the other side of the Atlantic Ocean. We will be at UKOUG Applications Conference & Exhibition 2014  in Liverpool, England, Dec. 8-11. UKOUG Apps14 is the largest event that UKOUG delivers for this community. 

If you and your colleagues are registered to attend this conference, we invite you to sign up for a usability feedback session and take your conference experience to the next level.

This is also an opportunity for Oracle sales consultants and partners to see firsthand Oracle’s significant investments in user experience research and development efforts to maintain and improve its products.

Get Involved: RSVP  now to sign up to participate in a usability feedback session. 

By participating in user feedback sessions, you will gain knowledge directly from the source about new designs and functionalities, and you could ultimately influence the direction of Oracle products. Check out this video to hear what Oracle customers and partners have to say about their experiences: 


The one-on-one feedback sessions will be Monday and Tuesday, Dec. 8-9, at ACC Liverpool. Come and meet our usability experts, see the new designs for Oracle Cloud and E-Business Suite applications, and help us build usable apps.

Space is limited, and advance sign-up is required for this event. If you have questions or wish to recommend your colleagues or customers, please contact Jeannette Chadwick. RSVP now.

*Participation requires that your company or organization has a Customer Participation Confidentiality Agreement (CPCA) on file. If your company or organization does not have a CPCA on file, we will start the process of getting one.

Attend Applications Innovation Community Keynote and general UX presentations to learn about Oracle’s User Experience strategy

We are extremely proud to announce that Jeremy Ashley, Vice President of Oracle Applications User Experience, has been selected to host a community keynote session on applications
innovation for the second year in a row! In addition to the applications keynote, our team will give several other exciting presentations that offer a look at the strategy behind the Oracle user experience. Come to these sessions to get a look ahead at where user experience is going.




Presentation: 
Applications Innovation Community Keynote 
Presenter: Jeremy Ashley, VP, Applications User Experience 

Presentation: PeopleSoft Fluid UI - PeopleSoft User Experience Update
Presenter: Harris Kravatz, Director, User Experience 

Presentation: UX Wearables at Work Presenter
Presenter: Noel Portugal, Manager, Emerging Technologies Development 

Presentation: Oracle UX Roundtable 
Presenter: Noel Portugal, Manager, Emerging Technologies Development 

Please visit the Usable Apps Events page to learn more about our team’s presence at future conferences.

Tuesday Nov 04, 2014

Come tour the New Cloud UX Lab at Oracle HQ

By Misha Vaughan, Oracle Applications User Experience


Jeremy Ashley (@jrwashley), vice president, and designer of the new Cloud User Experience Lab @HQ in Redwood Shores, CA.

If you were lucky enough to catch one of our usability lab tours during Oracle OpenWorld 2014 in September, you know how awesome it is. This space is specifically designed to handle the challenges of demonstrating how a user experience can move across devices. It’s also where we are exploring the next generation of devices, such as beacons, to understand their impact on and value for the user experience (UX).

Ashley stated, “New technologies, changes in work patterns, mean new methods to research and test design solutions.  The Cloud UX Lab is equipped to accommodate the changing work patterns of our customers.”

Steve Miranda (@stevenmiranda), Executive Vice President, Applications Development, showed a video during his OpenWorld keynote speech that highlighted some of the UX innovations we have been exploring in the lab. I can’t help but be excited when I see this video, which was created by UX friend Martin Taylor (@theothermartin).

Next time you head in the direction of Oracle’s headquarters in the Bay Area, book a tour. We’ll meet you there!

Tuesday Oct 28, 2014

Meet the OAUX team on the road! Next stop: London!

By Misha Vaughan, Oracle Applications User Experience

If you missed meeting up with the Oracle Applications User Experience (OAUX) team at Oracle OpenWorld 2014 this year, you still have a chance to connect with us. The first stop on our regional update tour is London, during the first week of December.

The goal for the visit is to update Oracle Applications Cloud partners, as well as a few select customers, on the Oracle Applications Cloud strategy and roadmap. Oracle is continuing to invest in moving the user experience forward, and by spending a couple of hours with us at this event, you will find out what to start thinking about for your own organization down the road.

Jeremy & Dionne
Jeremy Ashley (@jrwashley), Oracle Applications User Experience vice president, talks with Dionne Rodrigues, senior client executive, of Oracle, about Oracle’s cloud user experience strategy for Oracle HCM Cloud at the OAUX Exchange during Oracle OpenWorld.

What:
Oracle is hosting a series of executive briefing events, each two hours long, for director-level and above Oracle partners and Oracle customers located in the UK, Ireland, and Northwestern Europe. These events will focus on the Oracle Applications Cloud User Experience strategy for HCM Cloud, Sales Cloud, ERP Cloud, extensibility, and emerging technologies.



Kristin, Killian
Oracle employees Kristin Desmond, from left, and Killian Evers talk about the next generation of the Oracle Sales Cloud user experience being shown during the OAUX Exchange, held during Oracle OpenWorld in San Francisco in September.

Holger, Ray, Jeremy, Misha
Holger Mueller (@holgermu), left, and Ray Wang (@rwang0), both analysts with of Constellation Research, at the OAUX Exchange, with Oracle Applications User Experience VP Jeremy Ashley, far right, and Director Misha Vaughan (@mishavaughan), center right.

Who:

  • The briefings are for Oracle partners, ideally director level and above, in the UK, Ireland, and Northwestern Europe for Oracle’s HCM Cloud, Sales Cloud, and ERP Cloud.
  • Select Oracle Applications Cloud customers, ideally director level and above, in the UK, Ireland, and Northwestern Europe are also invited to attend briefings for Oracle’s HCM Cloud, Sales Cloud, and ERP Cloud.
  • All attendees will need to be under non-disclosure.

Why:

Our team would like to share strategy and roadmap on Oracle's ongoing investment in its cloud user experiences for applications, as well as to collect feedback and perspectives from our partners and customers.


When:

Maximum of 30 attendees for each session.

  • Wednesday, Dec. 3, 2014 – For Customers
    • 10 a.m. – 12 p.m.
    • 1:30 - 3:30 p.m.
  • Thursday, Dec. 4, 2014 – For Partners
    • 10 a.m. – 12 p.m.
    • 1:30 - 3:30 p.m.

  • Friday, Dec. 5, 2014 – For Partners
    • 10 a.m. – 12 p.m.
    • 1:30 - 3:30 p.m.

Location:  


Oracle London, One South Place, London EC2M 2RB. 
Waterloo conference room

Agenda:
Jeremy Ashley, VP of the Oracle Applications User Experience team, will listen and respond to the issues that are top of mind for attendees around user experience, as well as share the big-picture trends Oracle is paying attention to, and where Oracle is doing research and development from an enterprise software perspective.

Attendees will also have an opportunity to engage with the OAUX team, talk to the experts, and try for themselves the forward-looking user experiences for Oracle Sales Cloud, Oracle HCM Cloud, and Oracle ERP Cloud. It’s a great way for us to get direct feedback about our investment approach.

Attendees will also have the chance to take a deeper dive into the user experience plans for Oracle Applications Cloud Extensibility and Paas4SaaS.

Finally, we will be bringing along representatives from our Emerging Technologies team to demonstrate and discuss what we think about new technologies such as wearables and beacons for the enterprise space.

Register your interest for the event.



Tuesday Oct 07, 2014

Our OpenWorld 2014 journey


Tuesday Sep 30, 2014

Oracle OpenWorld 2014: Showing our work at the OAUX Exchange

Oracle OpenWorld 2014: Showing our work at the OAUX Exchange



The Oracle Applications User Experience team spent the first day of Oracle OpenWorld 2014, Monday, Sept. 29, at the OAUX Exchange. The day was devoted to sharing our team's work with customers, partners, analysts, and our peers from other teams within Oracle.

We've got lots more planned, and we'll share our experience and plans for the year with you after OpenWorld. But you can follow along and see what people are saying about our work now on Storify.

Let us leave you with one last image. That's Thomas Kurian, Executive Vice President of Product Development, during his keynote speech Tuesday morning. Behind him is an image of simplified UI for the Oracle Sales Cloud. We first debuted the simplified UI at last year's Oracle OpenWorld, in 2013. The screenshot in this image shows infolets, which depict our design philosophy of "glance, scan, commit." Read more about it on the Usable Apps website.

Saturday Sep 27, 2014

Day of sharing UX Cloud strategy kicks off OpenWorld for us

By Kathy Miedema, Oracle Applications User Experience

For the Oracle Applications User Experience team, Oracle OpenWorld 2014 got off to an early start with an invitation-only Applications Cloud UX Strategy & Roadmap Day the week before OpenWorld kicked off. 

We gave partners, customers, and Oracle sales reps a first look at the Oracle Applications User Experience (OAUX) just ahead. About 40 participants had the chance to show, see, hear about, and discuss Oracle R&D efforts behind our upcoming cloud user experiences, including near-production design work and ongoing plans, at Oracle headquarters on Wednesday, Sept. 24. 

The audience included many dedicated OAUX Speakers, Oracle ACE Directors, strategic partners, and key Oracle sales reps and solution consultants who are part of the OAUX Sales Ambassador (SAMBA) program. Several of the participants had been trained already on the Oracle user experience and often speak at user group conferences or write about Oracle frequently.

Audience shot
Photos by Rob Hernandez, Oracle Applications User Experience

Jeremy Ashley (@jrwashley), vice president of the Oracle Applications User Experience, above, set the stage early for a day of sharing and outreach. As he gave an overview of the Oracle user experience strategy, he reminded the audience that a simplified user experience was first launched a year ago for the Applications Cloud at Oracle OpenWorld 2013. “We’re not just talking about what we’ve got anymore, we’re actually showing it,” he said. “When we talk about the roadmap, we have examples of products already released to show you what we mean. This is part of a cultural shift for Oracle – we’re responding more quickly to the market and our users' needs than ever before.” 

He added that what OpenWorld attendees see this year won’t be conceptual. “What you’ll see at OpenWorld is product or will be released soon,” he said. “We’re proud of what we have, and we’re showing it.” 

Questions from the audience centered on how all of Oracle’s applications products, such as HCM Cloud, Sales Cloud, Service Cloud, ERP Cloud, E-Business Suite and PeopleSoft, are integrating the simplified UI into current releases. The answer is that many updates have been released throughout the past year, and examples of user experience features are visible throughout the application suites. 

But the user experience team always wants to go beyond “when can we get this?”. An example that struck a chord with the audience repeatedly throughout the day was geo-fencing  – concepts around built-in security that is tied to wi-fi access and location. Is anyone else talking about this?, audience members asked. And then they added what we always love to hear: “This is cool.”

There were several breakout sessions throughout the day that highlighted new user experiences in the Oracle HCM Cloud, Oracle Sales Cloud, Oracle ERP Cloud, PaaS for Saas and extensibility, and the path to product for many user experience concepts. Visit the Usable Apps Events page to see where you can catch bits of these presentations at OpenWorld this year, or watch our channels (links are available on the Usable Apps website) for new content on the same topics. You can also check back with VoX on these topics – we’ll get something posted as soon as these user experience features are released.

The day ended with a showdown, followed by more cool demos (because that’s what we do best) provided by our own AppsLab (@theappslab), George Hackman, and Laurie Pattison. Our audience was game, and several stepped up to the front of the class to talk about what they had learned and why they had a passion for user experience. 

Winners
Gustavo Gonzalez (@ggonza4itc), from left, Oracle employee Ultan O’Broin (@usableapps), Sten Vesterli (@techthatfits), Floyd Teter (@fteter), Lonneke Dikmans (@lonnekedikmans), Debra Lilley (@debralilley), and Oracle employee Misha Vaughan (@mishavaughan) pose for a picture of the winners’ circle after a speaker showdown at the end of the OAUX Day. Ultan and Misha judged the competition. All were declared winners and received fabulous wearables hand-picked by the OAUX team. Floyd won the grand prize for including the OAUX design philosophy of “glance, scan, commit” in his presentation.

Watches
But in the end, all of the speakers were winners in our book, and everyone took something fun home.

Where can you find us next?

The OAUX team will be on the road in FY 15 (Oracle-speak for June 1, 2014 to May 31, 2015), visiting EMEA, LAD, and APAC.  We will have a specific focus on Oracle Applications Cloud partners, and a few of their key customers as follows:

  • Dec 4-5, 2014 - London.  Contact: Ishacq.Nada @ oracle.com 
  • Feb 25-26, 2015 - Sao Paulo, Brazil. Contact: Marcelo.Medeiros @ oracle.com
  • May 4-5, 2015 - Singapore & (tentatively) Hong Kong May 7, 2015.  Contact: John.Pisani @ oracle.com

In addition, we will be at usergroup conferences throughout the year - stay tuned to this blog for updates on that or check out our upcoming events page. 

Not enough for you? Join our quarterly call hosted by Michael LaDuke, michael.laduke @ oracle.com.

We look forward to meeting you in the year ahead!




Tuesday Sep 02, 2014

Seeking Participants for Oracle Applications Sales Cloud User Experience Feedback Sessions

The Oracle Applications Sales Cloud User Experience team is looking for people just like you to provide your feedback on the latest Oracle Sales Cloud user experiences on September 25 or 26, 2014.

Are you a business systems analyst, sales operations manager, sales manager, channel manager, or partner who’s interested in new next generation user experiences? Passionate about making life easier for your customers and partners? This is your opportunity! We are conducting usability feedback sessions on innovative designs of two key areas in our Oracle Sales Cloud applications: Territory Management and Partner Applications.

Session 1: Territory Management Focus

Date: September 25, 2014 or September 26, 2014
Time: 10:00 am – 12:00 pm
Location: Oracle Headquarters, Redwood Shores, CA, USA

Ideal participants should perform some or all of the following tasks (or at least be familiar with these tasks):

  • Define sales territories for your sales organization
  • Maintain territories for your sales representatives (for example, reassign territories)
  • Analyze territory information (for example, coverage)

Session 2: Partner Management Focus

Date: September 25, 2014 or September 26, 2014
Time: 12:30 pm – 2:30 pm
Location: Oracle Headquarters, Redwood Shores, CA, USA

Ideal participants should perform some or all of the following tasks (or at least be familiar with these tasks):

  • Create and maintain partner accounts or partner users
  • Manage leads and opportunities as a partner, through a partner application
  • Manage leads and opportunities that your partners are working on
  • Analyze partner performance

If you’re interested in participating or want more information, contact Georgia.Price@oracle.com.

Registration for these sessions closes on September 12, 2014.

Thursday Aug 28, 2014

‘Simple is the new cool’ in the Oracle Sales Cloud user experience

By Misha Vaughan, Oracle Applications User Experience

Oracle has pivoted quickly to embrace elegant, streamlined simplicity in its cloud user experience strategy. These user experience designs required no changes in the Oracle technology stack. The Applications User Experience (UX) team, which is responsible for the simplified user interface (UI) in the Oracle Applications Cloud, took a hard look at what Oracle already had and said, ”How do we move this into the future?”

Oracle Vice President Jeremy Ashley, who leads the Applications User Experience team, set a challenge to focus on the following:

The user experience you see in the Oracle Sales Cloud, now available in release 8, really starts to expose our team’s focus on a consistent, repeatable, light-touch experience with a guiding design philosophy that we call “Glance, Scan, Commit.”

Oracle Sales Cloud Mobile Oracle Sales Cloud Dashboard
Oracle Sales Cloud for sales reps is available on a smartphone, tablet, and laptop.


Here are some easy-to-digest, quick-hit videos that recap some of the basic use experience features in release 8. 


What are other folks saying about the user experience?

I like this perspective from Floyd Teter (@fteter), of Sierra-Cedar.  “We've all heard it: ‘simple is the new cool’," Floyd says. “It's true. We certainly see it in the UX world. Simple designs for human interaction. Tell me what I need to do, how to do it, and make it easy. If I only had a dollar for every time I heard that mantra ... and when we consider the market moving to the cloud, UX is the major differentiation -- and simple is carrying the day every day.”

ZDNet’s Natalie Gagliordi saw the direction the investment is heading, according to this post on release 8: “Oracle is upping its efforts to improve the user experience of Sales Cloud, announcing Wednesday a new release of the platform with enhancements focused on boosting sales productivity and improving the SFA mobile experience for sales reps and managers.”

J. Bruce Daley cites six key aspects that customers ought to consider when evaluating release 8, and among these is usability. “Oracle beefed up the user interface and gave the product a more consumer-like look and feel,” he said. “User adoption is an area the company is investing heavily in, to improve not only in the way the product looks but also the way it works.”

What’s next, in release 9 and beyond?

Killian Evers
Killian Evers


In July at the Oracle Headquarters Usability Labs in Redwood Shores, Calif., Killian Evers, Senior Director of the Sales Cloud User experience, hosted an Oracle Sales Cloud UX Customer Seminar called “Connecting and Innovating Together.”

The event was targeted to existing Oracle Sales Cloud customers and provided a chance to talk through Oracle’s UX strategy and roadmap, and to take feedback on the design direction. Customers got to see firsthand what Oracle's vision is and provide feedback about their user experience needs. 

Kristin Desmond Tim Dubois Greg Nerpouni

Kristin Desmond, from left, Tim Dubois, and Greg Nerpouni.

Included in the agenda was a review of the newly available UX enhancements in Oracle Sales Cloud Release 8, followed by a discussion with Kristin Desmond, Director, who talked about what’s coming next after release 8. Tim Dubois and Greg Nerpouni delivered a one-two combination with a review of newly available UX extensibility enhancements in release 8 and the forward-looking UX extensibility roadmap.  


Jake Kuramoto
Jake Kuramoto


Jake Kuramoto (@jkuramot) of the OAUX AppsLab showed upcoming UX innovations for the Oracle Sales Cloud. Also featured throughout the day were a series of one-on-one usability activities to provide feedback to the Oracle Sales Cloud UX team on novel designs.

Event Poster

Where do I find out more?

If you can’t find us on the road, you can start by checking out a few more videos. The Oracle Sales Cloud team has worked hard to put together easy-to-digest views of what the product looks and feels like.

If you want to see whether you are ready to take on the Oracle Sales Cloud, take a pass through some our Release 8 readiness documentation.


Thursday Aug 21, 2014

Attend Onsite Product Usability Testing or Tour Oracle HQ Usability Labs during Oracle OpenWorld 2014

 By Gozel Aamoth, Oracle Applications User Experience



Oracle OpenWorld  is the world’s largest business and technology event, featuring thousands of sessions, including keynotes, technical sessions, demos, and hands-on labs. Hundreds of exhibitors will be sharing what they’re bringing to Oracle technology at this year’s conference, held in downtown  San Francisco from Sept. 29-Oct. 2. If you are an Oracle customer or partner planning to attend this  annual event, there are several ways to  meet face-to-face with members of the Oracle Applications  User Experience (UX) team. We’d like  to invite you to sign up for a usability feedback session, or  hop on one of our special chartered buses  to tour Oracle HQ’s usability labs. Here’s more  information about these exclusive events.


Onsite product usability testing: Give us your feedback!


Product usability testing is in progress at Oracle OpenWorld 2013.

The Oracle Applications User Experience team will host an onsite usability lab, where Oracle customers and partners can participate in a usability feedback session, at Oracle OpenWorld 2014. Usability experts, product managers, and user interface designers have teamed up to provide Oracle customers and partners with the opportunity to contribute to and influence application design and direction while test-driving Oracle’s next-generation applications. Your feedback will affect the existing and future usability of Oracle applications, and help us develop applications that are intuitive and easy to use.

What will we test? Participants will get a preview of proposed Oracle product designs for Oracle Human Capital Management Cloud and Oracle Sales Cloud, Oracle Fusion applications for Procurement and Supply Chain, Oracle E-Business Suite, PeopleSoft applications, Social Relationship Management, BI applications, Fusion Middleware, and more.

Who can participate*? Regardless of your current job title, we have a session that might interest you. These one-on-one feedback sessions are popular, and space is very limited, so contact us  today to learn more.

Dates: Sept. 29 – Oct. 1, 2014 
Location: InterContinental Hotel, San Francisco, CA 
Time: Advance sign-up is required for this event. RSVP now.

If you have questions about this event, please contact Angela Johnston

Take a tour of the Oracle HQ Usability Lab during OpenWorld 2014


Members of Applications UX team lead Oracle OpenWorld lab tour attendees
to the usability labs at Oracle headquarters in Redwood City, CA.

The Applications User Experience team will be offering a limited number of usability lab tours  at Oracle Headquarters in Redwood City, Calif., during Oracle OpenWorld 2014. Come take a look behind the scenes of Oracle’s research and development work on Thursday, Oct. 2, or Friday, Oct. 3. Receive an exclusive look into how Oracle tests applications designs, and see the direction that Oracle’s enterprise applications are heading, including demos of designs for devices such as the tablet and smartphone.

Round-trip transportation will be provided. Pick-up and drop-off is at the InterContinental Hotel in San Francisco, next to Moscone West. Spots are limited, so sign up today!

How to reserve your spot

To RSVP, sign up here. For additional questions, send an e-mail to Jeannette Chadwick.

To learn more about our team’s presence at Oracle OpenWorld this year, please visit our website, UsableApps.

*Participation requires that your company or organization has a Customer Participation Confidentiality Agreement (CPCA) on file. If your company or organization does not have a CPCA on file, we will start this process.


Friday Aug 15, 2014

See the latest Applications Cloud user experiences at Oracle OpenWorld 2014

By Misha Vaughan, Oracle Applications User Experience

wide shot of crowd training

OAUX Day:
Oracle Applications Cloud User Experience Strategy & Roadmap
.
This event is for partners, Oracle sales, and customers who are passionate about Oracle’s commitment to the ongoing user experience investment in Oracle’s Applications Cloud. If you want to see where we are going firsthand, contact the Applications UX team to attend this special event, scheduled the week before Oracle OpenWorld.

All attendees must be approved to attend and have signed Oracle’s non-disclosure agreement.

Register HERE.

Date and time:
8 a.m. - 5 p.m. Wednesday, Sept. 24, 2014
Location: Oracle Conference Center, Redwood City, Calif.




jeremy presenting

Oracle Applications Cloud User Experience Partner & Sales Briefing
This event is for Oracle Applications partners and Oracle sales who want to find out what’s up with release 9 user experience highlights for: Oracle Sales Cloud, Oracle HCM Cloud, cloud extensibility, and Paas4SaaS. It will be held the day before Oracle OpenWorld kicks off.

All attendees must be approved to attend.

Register HERE.

Date and time:
10:30 a.m. - 12:30 p.m. Sunday, Sept. 28, 2014
Location: Intercontinental Hotel, 888 Howard Street, San Francisco, Calif. , in the Telegraph Hill room.



george secret chamber

Oracle OpenWorld 2014 OAUX Applications Cloud Exchange.
This daylong, demo-intensive event is for Oracle customers, partners, and sales representatives who want to see what the future of Oracle’s cloud user experiences will look like. Attendees will also see what’s cooking in Oracle’s research and development kitchen – concepts that aren’t products … yet.

All attendees must be approved to attend and have signed Oracle’s non-disclosure agreement.

Register HERE.

Date and time:
  1 - 4 p.m. and 6 - 8:00 p.m. Monday, Sept. 29, 2014
Location: Intercontinental Hotel, 888 Howard Street, San Francisco, Calif., on the Spa Terrace.

Monday Aug 11, 2014

Oracle Extends Investment in Cloud User Experiences with Oracle Voice for Sales Cloud

By Vinay Dwivedi, and Anna Wichansky, Oracle Applications User Experience

Oracle Voice for the Oracle Sales Cloud, officially called “Fusion Voice Cloud Service for the Oracle Sales Cloud,” is available now on the Apple App Store. This first release is intended for Oracle customers using the Oracle Sales Cloud, and is specifically designed for sales reps.


The home screen of Fusion Voice Cloud Service for the Oracle Sales Cloud is designed for sales reps.

Unless people record new information they learn, (e.g. write it down, repeat it aloud), they forget a high proportion of it in the first 20 minutes. The Oracle Applications User Experience team has learned through its research that when sales reps leave a customer meeting with insights that can move a deal forward, it’s critical to capture important details before they are forgotten. We designed Oracle Voice so that the app allows sales reps to quickly enter notes and activities on their smartphones right after meetings, no matter where they are.

Instead of relying on slow typing on a mobile device, sales reps can enter information three times faster by speaking to the Oracle Sales Cloud through Voice. Voice takes a user through a dialog similar to a natural spoken conversation to accomplish this goal. Since key details are captured precisely and follow-ups are quicker, deals are closed faster and more efficiently. 

Oracle Voice is also multi-modal, so sales reps can switch to touch-and-type interactions for situations where speech interaction is less than ideal.

Oracle sales reps tried it first, to see if we were getting it right
We recruited a large group of sales reps in the Oracle North America organization to test an early version of Oracle Voice in 2012. All had iPhones and spoke American English; their predominant activity was field sales calls to customers. Users had minimal orientation to Oracle Voice and no training. We were able to observe their online conversion and usage patterns through automated testing and analytics at Oracle, through phone interviews, and through speech usage logs from Nuance, which is partnering with Oracle on Oracle Voice. 

Users were interviewed after one week in the trial; over 80% said the product exceeded their expectations. Members of the Oracle User Experience team working on this project gained valuable insights into how and where sales reps were using Oracle Voice, which we used as requirements for features and functions. 

For example, we learned that Oracle Voice needed to recognize product- and industry-specific vocabulary, such as “Exadata” and “Exalytics,” and we requested a vocabulary enhancement tool from Nuance that has significantly improved the speech recognition accuracy. We also learned that connectivity needed to persist as users traveled between public and private networks, and that users needed easy volume control and alternatives to speech in public environments. 
We’ve held subsequent trials, with more features and functions enabled, to support the 10 workflows in the product today. Many sales reps in the trials have said they are anxious to get the full version and start using it every day.
“I was surprised to find that it can understand names like PNC and Alcoa,” said Marco Silva, Regional Manager, Oracle Infrastructure Sales, after participating in the September 2012 trial.
“It understands me better than Siri does,” said Andrew Dunleavy, Sales Representative, Oracle Fusion Middleware, who also participated in the same trial.

This demo shows Oracle Voice in action.


What can a sales rep do with Oracle Voice?
Oracle Voice allows sales reps to efficiently retrieve and capture sales information before and after meetings. With Oracle Voice, sales reps can: 

Prepare for meetings
View relevant notes to see what happened during previous meetings.
See important activities by viewing previous tasks and appointments. 
Brush up on opportunities and check on revenue, close date and sales stage.

Wrap up meetings
Capture notes and activities quickly so they don’t forget any key details.
Create contacts easily so they can remember the important new people they meet.
Update opportunities so they can make progress. 


These screenshots show how to create tasks and appointments using Oracle Voice.

Our research showed that sales reps entered more sales information into the CRM system when they enjoyed using Oracle Voice, which makes Oracle Voice even more useful because more information is available to access when the same sales reps are on the go. With increased usage, the entire sales organization benefits from access to more current sales data, improved visibility on sales activities, and better sales decisions. Customers benefit too -- from the faster response time sales reps can provide.


Oracle’s ongoing investment in User Experience

Oracle gets the idea that cloud applications must be easy to use. The Oracle Applications User Experience team has developed an approach to user experience that focuses on simplicity, mobility, and extensibility, and these themes drive our investment strategy. The result is key products that refine particular user experiences, like we’ve delivered with Oracle Voice. 

Oracle Voice is one of the most recent products to embrace our developer design philosophy for the cloud of “Glance, Scan, & Commit.” Oracle Voice allows sales reps to complete many tasks at what we call glance and scan levels, which means keeping interactions lightweight, or small and quick.

Are you an Oracle Sales Cloud customer? 

Oracle Voice is available now on the Apple App Store for Oracle customers using the Oracle Sales Cloud. It’s the smarter sales automation solution that helps you sell more, know more, and grow more. 

Will you be at Oracle OpenWorld 2014? So will we! Stay tuned to the VoX blog for when and where you can find us. And don’t forget to drop by and check out Oracle Voice at the Smartphone and Nuance demo stations located at the CX@Sales Central demo area on the second floor of Moscone West. 

About

Check here for news and upcoming events from Oracle's Applications User Experience team on the Oracle Applications Cloud and more.

Misha Vaughan
Misha Vaughan, Senior Director, Applications User Experience
@mishavaughan on Twitter

Learn more about us at
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