In-Application Support Made Easier

With the availability of Oracle UPK 3.6.1 and Enablement Service Pack 1 for Oracle UPK 3.6.1 (Oracle Support login required for both), there are quite a few changes for content admins to absorb. In addition to the support added for dozens of application releases, patches and new target applications, we've also added features to make implementing and using In-Application Support even easier.


First, the old Help Menu Integration Guides have been updated and combined into a single In-Application Support Guide. If you integrate UPK content for user assistance, or if you're interested in doing so, read the new guide! It covers all the integration steps, including a section on the new In-Application Support Configuration Utility.


If you've integrated content in multiple languages, or if you've ever had to make configuration changes for UPK Help Integration, then you know how cumbersome it was to manually edit javascript files. No longer! The Player now includes a configuration utility that provides a web browser interface for setting all In-Application Support options.


From the main screen, you see a list of applications covered by the published content.


Configuration Utility for In-Application Support small.png

Clicking on an application name takes you to the edit configuration screen where you can set all Player options for that application.


Configuration Utility for Siebel small.png

No more digging through the Player folders to find the right javascript file to edit. No complicated javascript syntax to make changes.


And with Enablement Service Pack 1 we've added a new feature we're calling the Tabbed Gateway. The Tabbed Gateway is a top-level navigation bar for Help Integration.


gateway_launch_small2.png

And all tabs, links, and text are controlled with the Configuration Utility...


gateway_config_small.png

I think the Tabbed Gateway is a really cool and exciting feature for Help Integration. I'd like to hear your ideas for using it with your content! Let me know in comments or email.

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About

The authors of this blog are members of the UPK product development, management, and marketing teams. On this blog, you'll find UPK news, tips/tricks, upcoming events, and general information on UPK - the easy-to-use, comprehensive content development, deployment, and maintenance platform for increasing project, program, and user productivity.

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