Monday Apr 02, 2012

Reality Check Webinar: How Does Your End User Adoption Fare Against 300 other Companies?

Gain insight into Neochange's 2012 Adoption Insight Report and Compare your End User Adoption Rate and Strategy!

Discover why user adoption is a key factor to your IT investment's success and how Oracle UPK Professional can help ensure it!  Join us as Chris Dowse, CEO of Neochange and Beth Renstrom, Manager of Oracle UPK Outbound Product Mangement, reveal the results of the user adoption survey in which user service models and productivity levels of 300 organizations are discussed in detail to identify trends that deliver higher business productivity.

See how your organization's productivity and service model match up to those companies who are getting the most out of their IT investment.

Thursday, April 5, 2012 -- 2:00 pm ET

Click here, to register for the webcast.

Thursday Mar 15, 2012

Oracle OpenWorld Call for Papers is Now Open through April 9th!

Get Your Papers Ready!! The OpenWorld 2012 Call for Papers is Now Open!!
Interested in sharing your Oracle UPK story at the most important educational conference of 2012? Customers or partners who would like an opportunity to speak at OpenWorld should submit an abstract. If your session is selected, Oracle will waive the conference registration fee – saving you anywhere from $1,795 to $2,595. For details about the conference, visit the Oracle OpenWorld website.

         Click here to submit your OpenWorld Session Abstract.

Don't delay -- submit your abstract today - the Call for Papers closes on April 9, 2012 - Share your Oracle UPK Success Story at Oracle OpenWorld!

Customer Success Webinar: AZZ and Synaptis Discuss Using UPK Early in the Project Lifecycle

AZZ, a valued Synaptis & Oracle UPK customer, will share their experiences, successes, challenges, and strategies for creating value with UPK throughout the project lifecycle. This webinar will include best practices, lessons learned and a Q&A session.

Date: March 22, 2012

Time: 2:00 pm – 3:00 pm ET

Presented By:  Carol Griffeth – AZZ, Inc. & Jordan Collard – Synaptis

Click Here to Register

Space is limited so reserve your spot today!

Monday Mar 12, 2012

What's New in UPK 11.1 and UPK Professional 11.1 Webinar

Join Us!!  WEBINAR:  What’s New in Oracle User Productivity Kit 11.1 and UPK Professional 11.1

Thursday, March 15, 2012

8:00 a.m. - 9:00 a.m. PT
11:00 a.m. - 12:00 p.m. ET
4:00 p.m. - 5:00 p.m. GMT

Register Now

Just what customers asked for… a new recording wizard and Test It! mode...see it all in the new Oracle User Productivity Kit 11.1!

Check out how you can learn to create content in minutes versus hours!

Join the UPK product management experts and learn about the latest release of Oracle UPK and Oracle UPK Professional. Discover how you can expand content contribution, broaden collaboration, and reduce testing time.

Attend our LIVE webcast and learn what’s new in Oracle UPK 11.1:

  • Recording Wizard: Simplify content creation and enable any user of a UPK Developer to quickly create and edit content in minutes without having to learn UPK.
  • Test It!: Enhance and improve the accuracy and efficiency of the testing phase of the implementation lifecycle.
  • Frame Commenting: Capture frame-level notes and information creating efficiency in content creation and editing as well as application testing.
  • Collaboration Enhancements: Broaden collaboration efforts through easier access to experts.

Monday Feb 13, 2012

Oracle UPK Technical Implementation Specialist Certification - Vouchers Available

submitted by Beth Renstrom, February 13, 2012

The Oracle UPK Product Management and Development team is in the process of developing a Partner Specialization for UPK.  I wanted to make you aware that our beta certification program for a UPK Implementation – Technical consultant is now available.  As part of the beta process we are able to provide consultants with a voucher, enabling them to take the exam at no charge.

This is the beta process, so there will be more questions on the beta exam than there will be on the final UPK Implementation Technical certification exam.  Based on the result of the beta some questions will be removed from the general question pool because they fall on the too difficult or too easy ends of the scale.  Once our beta testing is complete, consultants participating will be graded on the score they receive on the questions kept in the final exam.  If they pass, they will receive their UPK Implementation - Technical Certification. 

If you are an Oracle Partner with access to the Oracle Partner Network and would like participate, please send the name and email of each consultant to:  We will be selecting a pool of around 40 consultants to participate in the beta, if selected, they will be contacted with additional instructions on how to register for the exam.   These are proctored exams given through Pearson Vue testing centers located globally.  Follow the link to make sure there is a location near you.  We would need to have the consultant available to take the exam within 1 month of receiving the voucher.

To prepare for the exam we recommend that you study the material in the UPK Implementation – Technical guided learning path on the Oracle Partner Network website.

Friday Dec 09, 2011

Introducing the UPK 11 Online Documentation Library on Oracle Technology Network (OTN)

The documentation team has created a new UPK 11 Online Documentation Library. This new library is available now on Oracle Technology Network (OTN).  This new library provides a comprehensive onlne resource for all of your UPK documentation needs for UPK/UPK Professional. For those of you who are familiar with Simulation help, you will also find hundreds of simulations in this content demonstrating how to effectively use the Developer and Knowledge Center components of the product. This new library is published to the UPK Player format, so you can take advantage of the new features introduced in UPK 11 such as the Share feature and See Also links.

This content also provides useful links to additional resources such as the Getting Started content, Technical Specifications, the UPK Blog, and the UPK Resource Library.

You can access the UPK 11 Online Documentation Library at any time using the following URLs:

  • UPK Documentation Launch Page:

We recomend that you add these links as favorites or bookmarks in your browser for quick access.

The following link to a short one-question survey is provided so you can tell us what you think of the new documentation library.

You can also access the survey from the feedback section within the online documentation library.

As always, we appreciate your valuable feedback on the UPK documentation so we can best meet your needs.

Tuesday Nov 29, 2011

IT User Adoption Survey - UPK Users we need YOU!

Oracle UPK is teaming with Neochange, a recognized user adoption leader, to produce the 4th IT Adoption Insight Report

Complete the following survey for a chance to win an Apple IPad!*

Help develop insight into the challenges and trends occurring in IT Adoption by participating in the 2012 survey. The information gathered is used to prepare the 2012 IT Adoption Insight Report, used by industry leaders to understand challenges and trends in IT Adoption. This year the report focuses on understanding the business impact of various end-user strategies and adoption barriers.

This survey should take no more than 15 minutes of your time and each participant will receive a complimentary copy of the report:

To view the prior report: IT Adoption Insight Report

Thank you in advance for your participation!

*One Apple iPad will be given away to a randomly selected survey participant who completes the survey by January 15, 2012. The winner will be notified by email by January 31, 2012.

Tuesday Oct 18, 2011

Catching Up with UPK – an update on events and what’s coming in the UPK World!

Oracle Open World

Open World was a smashing success!  This year we had our first ever UPK Track containing over 14 sessions, demo pods, and hands on labs in addition to the multiple customer and partner meetings.  It was great to see familiar faces and meet new UPK users.  The interest level around UPK was phenomenal; our demo pod booth traffic was non-stop with over 300 people stopping by over a 3-day period.  We touched over 1,300 people in the UPK specific sessions and hundreds more that heard about UPK from many of the other product sessions that mentioned the value of UPK!  Thank you to all the attendees and especially to the customers and partners that presented, Phil Wilkinson from Liverpool John Moores University, Nicole Moore from Extendicare, and Carol Griffeth from AZZ Inc.  Partner sessions included great presentations from Synaptis and Intelligo.  There was information shared from everyone, including Product Management and Development, and not one but two special interest groups (SIG) meetings, one for OAUG and a new SIG for Quest.

The UPK Applications demo pods had an iPad giveaway and the lucky winner was Lyla Welday from Smuckers!  We were able to track down Lyla at Open World and deliver the iPad in person!

More information about Open World is available by clicking here.

Make sure to include Oracle Open World on your list of 'must attend' events in 2012!  September 30 - October 4, 2012 San Francisco, CA

Other Upcoming Events featuring UPK:


November 3 - 4, 2011 - Durham, NC:  Southeast Oracle User Conference (SEOUC)

This event has pre-conference workshops and over 40 sessions focused on Oracle Applications, Apps Development, DBA, Security, Data Warehousing, Business Intelligence, System Architecture/Administration and of course UPK!  Register Now!

December 6-8, 2011 - Sao Paulo, Brazil - Oracle Open World Brazil

March 18 - 21, 2012 - Nashville, TN - Alliance

April 4-6, 2012 - Tokyo, Japan - Oracle Open World Asia

April 22 - 26, 2012 - Las Vegas, NV - Collaborate Conference

Monday Sep 26, 2011

UPK Partner Briefing at Oracle OpenWorld!

UPK Partners, a few seats are still available for you to attend the Oracle UPK Partner Briefing at OpenWorld 2011, Thursday, October 6th, 8:30-10:30 am.

Don’t miss a special Oracle UPK Partner Briefing at OpenWorld.  Discover how you can integrate Oracle UPK into your methodology to ensure your customers' success.  Understand the UPK Roadmap and get your partner program questions answered. 

Please email Karen Rihs for an invitation with details.

Wednesday Sep 14, 2011

UPK Partner News: UPK Partner Briefing at Oracle OpenWorld!

Join the Oracle UPK Partner Briefing at OpenWorld 2011, Thursday, October 6th, 8:30-10:30 am.

Don’t miss this special Oracle UPK Partner Briefing at OpenWorld.  Discover how you can integrate Oracle UPK into your methodology to ensure your customers' success.  Understand the UPK Roadmap and get your partner program questions answered.  Limited Seating Available. 

Please email Karen Rihs for an invitation with details.

Complimentary Voucher for Oracle UPK Functional Implementation Consultant Assessment

Get a jump start on your UPK certification!!  The first 40 individuals to register for this assessment at OpenWorld or elsewhere will receive a complimentary voucher valued at $195.  Those individuals who successfully pass the assessment will become a certified UPK Functional Implementation Consultant.  Details to follow shortly in a separate post.

Monday Aug 15, 2011

Live Webcast: Discover What the NEW Oracle User Productivity Kit 11.0 Can Do For You!

What's New in Oracle User Productivity Kit 11.0

Tuesday, August 16, 2011

9:00-10:00 am Pacific

Register today to join Trish Trolley, Senior Director, UPK Product Management, to discover what is great and innovative about the latest release of Oracle UPK and Oracle UPK Professional. Learn about the opportunities to expand your use and how to get the most out of your investment.

Attend our LIVE Webcast and learn what's new in Oracle UPK 11.0:

  • Getting Started” Enablement Content:  Jumpstart projects and map success from the start with best practices.
  • Web-based Knowledge Center: Improve efficiency and measure organizational readiness with a centralized deployment, tracking and reporting platform.
  • Conceptual-based Assessments: Increase user adoption and knowledge retention through conceptual-based testing.
  • Deployment Enhancements: Streamline publishing with a redesigned publishing wizard, new HTML publishing options, and test case formats for Oracle Application Testing Suite and IBM Rational.
  • Much more!

With Oracle UPK Professional, project teams can mitigate risk through all phases of any project lifecycle, dramatically reduce the time to deployment, and ensure user adoption.

Click here to register for this event.

Wednesday Jul 20, 2011

UPK and UPK Professional 11.0 Released Today

Oracle Introduces Oracle User Productivity Kit 11.0 and Oracle User Productivity Kit Professional 11.0

Help Ensure IT Project Success Accelerate Enterprise Application Adoption With New Ways to Deploy and Assess Information and Knowledge 

To help speed the successful deployment, adoption and return on investment of business applications, Oracle is announcing the availability of Oracle User Productivity Kit 11.0 and Oracle User Productivity Kit Professional 11.0. Oracle User Productivity Kit (UPK) and Oracle UPK Professional are easy-to-use and comprehensive content development, deployment and maintenance platforms for increasing productivity and adoption for Oracle, third-party and custom applications projects. 

The latest version of Oracle UPK Professional includes the following new functionality:

  • “Getting Started” Enablement Content – Jumpstart projects and map success from the start with best practices documentation and instructions.
  • Web-based Knowledge Center – Improve efficiency, measure organizational readiness and support ongoing proficiency on a centralized, content deployment, tracking and reporting platform.
  • Conceptual-based Assessments and Links – Increase user adoption and knowledge retention through conceptual and transaction-based testing, and engage users with expanded access to additional, relevant information.
  • Deployment Enhancements – Streamline publishing with a redesigned publishing wizard that includes publishing to the new Knowledge Center, as well as new HTML publishing options and test case publishing formats for Oracle Application Testing Suite and IBM Rational.
  • Much More!

What people are saying...

  •  "With the help of Oracle User Productivity Kit, we've been able to dramatically reduce the time to deployment for our customers as well as provide them significant savings in terms of implementation costs," said Jordan Collard of Synaptis, The Adoption Experts & UPK Specialists. "We are looking forward to using Oracle User Productivity Kit Professional 11.0 in our implementation methodology and to continue to provide time and cost savings to our customers."
  • "The deployment and adoption of enterprise applications can be complicated processes that involve complex people, process and change management. Enterprises are always looking for ways to reduce project timelines and increase acceptance of their enterprise applications to maximize ROI," said Trish Trolley, senior director, Oracle User Productivity Kit Product Management. "New features in Oracle User Productivity Kit Professional 11.0 target the challenges traditionally associated with user adoption, helping customers achieve IT project success."

More Resources:

  • Full Press Release
  • UPK 11.0 Information on, includes technical requirements, datasheets, what's new, etc.
  • Watch for information around our UPK 11.0 release web session on August 16th!

Thursday Jul 07, 2011

The Value of Oracle User Productivity Kit (UPK) - A Customer Success Story

On Tuesday, August 9th, join Oracle, Synaptis and Cummins, Inc. for a UPK Customer Roundtable!

Cummins, a valued Oracle UPK and Synaptis customer, will share their experiences, successes, challenges, and strategies for leveraging the value of UPK to streamline processes and maximize end user adoption for their multi-system implementation.

The webinar will also include a question and answer session to give attendees an opportunity to interact directly with Cummins, Synaptis, and the Oracle UPK Team.

Wednesday Jun 08, 2011

You are invited to attend the following Webinar:

Title: Oracle Tutor & UPK Case Study: The Keys to Successful ERP Upgrades and Implementations
Date: Thursday, June 16, 2011
Time: 2:00 PM - 3:00 PM EDT
After registering you will receive a confirmation email containing information about joining the Webinar.
[Read More]

Friday Jun 03, 2011

UPK at Interact - Scottsdale, AZ June 2011

Yea! It looks like warm weather is finally here.  It’s not quite hot enough in Chicago, so I’m heading to Scottsdale, Arizona for the Oracle Healthcare Industry User Group (HIUG) annual Interact conference June 12th -14th.

I’ll be presenting a session on how UPK can aid user adoption of EMR systems.  If you are planning on attending, the details of my session are below.  Please stop by, it's great to meet UPK Users and potential users in person!

Overcome EMR User Adoption Challenges with Oracle User Productivity Kit

Session Number: 11037
Track: General Interest
Session Type: Presentation
Presenter: Beth Renstrom (Oracle)


Tue, Jun 14, 2011 (02:15 PM - 03:15 PM)

Target Audience: Functional Support, Planning and Strategy, Project Leader, Other
Company Type: Healthcare Provider
Application Suite: Oracle PeopleSoft Enterprise, Oracle E-Business Suite, Oracle Siebel, Oracle Business Intelligence, Oracle Hyperion

Program Guide Abstract:  If you are one of the many facilities that are managing the transition from paper-based systems to EMR - you are not alone. Facilities across the nation are quickly undertaking this project and are facing a common challenge – user adoption of their EMR systems and lost productivity during their implementation. Oracle User Productivity Kit drives productivity and successfully implements a proven EMR change management experience for people, process, and EMR technology.

More Information:


The authors of this blog are members of the UPK product development, management, and marketing teams. On this blog, you'll find UPK news, tips/tricks, upcoming events, and general information on UPK - the easy-to-use, comprehensive content development, deployment, and maintenance platform for increasing project, program, and user productivity.


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