Tuesday Nov 06, 2012

UPK and the Oracle Unified Method can be used to deploy Oracle-Based Business Solutions


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Wednesday Oct 24, 2012

Proving What You are Worth

Here is a challenge for everyone. Just about everyone has been asked to provide or calculate the Return on Investment (ROI), so I will assume everyone has a method they use. The problem with stopping once you have an ROI is that those in the C-Suite probably do not care about the ROI as much as Return on Equity (ROE). Shareholders are mostly concerned with their return on the money the invested. Warren Buffett looks at ROE when deciding whether to make a deal or not. This article will outline how you can add more meaning to your ROI and show how you can potentially enhance the ROE of the company.


First I want to start with a base definition I am using for ROI and ROE. Return on investment (ROI) and return on equity (ROE) are ways to measure management effectiveness, parts of a system of measures that also includes profit margins for profitability, price-to-earnings ratio for valuation, and various debt-to-equity ratios for financial strength. Without a set of evaluation metrics, a company's financial performance cannot be fully examined by investors. ROI and ROE calculate the rate of return on a specific investment and the equity capital respectively, assessing how efficient financial resources have been used. Typically, the best way to improve financial efficiency is to reduce production cost, so that will be the focus.

Now that the challenge has been made and items have been defined, let’s go deeper. Most research about implementation stops short at system start-up and seldom addresses post-implementation issues. However, we know implementation is a continuous improvement effort, and continued efforts after system start-up will influence the ultimate success of a system.


Most UPK ROI’s I have seen only include the cost savings in developing the training material. Some will also include savings based on reduced Help Desk calls. Using just those values you get a good ROI. To get an ROE you need to go a little deeper. Typically, the best way to improve financial efficiency is to reduce production cost, which is the purpose of implementing/upgrading an enterprise application. Let’s assume the new system is up and running and all users have been properly trained and are comfortable using the system. You provide senior management with your ROI that justifies the original cost. What you want to do now is develop a good base value to a measure the current efficiency. Using usage tracking you can look for various patterns. For example, you may find that users that are accessing UPK assistance are processing a procedure, such as entering an order, 5 minutes faster than those that don’t.  You do some research and discover each minute saved in processing a claim saves the company one dollar. That translates to the company saving five dollars on every transaction. Assuming 100,000 transactions are performed a year, and all users improve their performance, the company will be saving $500,000 a year. That $500,000 can be re-invested, used to reduce debt or paid to the shareholders.


With continued refinement during the life cycle, you should be able to find ways to reduce cost. These are the type of numbers and productivity gains that senior management and shareholders want to see. Being able to quantify savings and increase productivity may also help when seeking a raise or promotion.

Wednesday Sep 19, 2012

UPK at Oracle OpenWorld 2012!

Oracle OpenWorld 2012

September 30 – October 4, 2012 in San Francisco, CA

We hope to see you at Oracle OpenWorld this year!  Please see the Focus On User Productivity Kit document for details of the many UPK sessions, hands-on labs, demonstrations, and networking opportunities available to you!  Be sure to stop by one of our two demo pods to say “hello”.  We’d love to hear about how you’re using UPK!

Monday Aug 20, 2012

Synaptis and Oracle Present: Leveraging UPK Throughout the Project Lifecycle

Leveraging UPK throughout the Project Lifecycle

Thursday, August 23, 2012
2:00pm – 3:00pm EDT

UPK is much more than just a training tool.  Learn how over 4,000 organizations worldwide have implemented Oracle's User Productivity Kit (UPK) to ensure ROI results which resonate throughout the Project Lifecycle, ensuring rapid end user adoption.  This webinar will highlight:

  • How UPK will reduce cost and mitigate risk from the earliest stages of the project through post go-live
  • How to use UPK as a true platform to standardize applications across the enterprise 
  • How leveraging UPK will reduce costs and time to project completion, improving ROI

Presenters Earl Sullivan, a UPK Solutions Consultant at Oracle and Pat Tierney, Oracle Practice Director at Synaptis hold over 30 years of combined UPK experience.

Click here to register today!

Tuesday Aug 07, 2012

UPK at OpenWorld - Sneak Peek Webcast

Everyone knows Oracle OpenWorld is the best place to find out what’s happening with Oracle User Productivity Kit, who’s making it happen, and how it can work for you.  With sessions, demos, and hands-on labs specific to Oracle UPK, it’s your chance to learn how you can leverage Oracle UPK to deliver the results expected by your project stakeholders. 

Join us for a webcast to learn more about UPK at OpenWorld!

Thursday, August 23
9:00 am pacific / Noon eastern

Conference Details:
Dial-in: 1-866-682-4770
Conference #1625268
Passcode# 1012

Click here to join the Webcast the day of the event


Learn from Oracle Experts, Customers, and Partners

  • Hear from the experts on deploying effective end user strategies
  • Listen to leading customers describe how they are using Oracle UPK to drive efficiency and manage risk
  • See how our partners have implemented Oracle UPK solutions to achieve successful software projects
  • See Oracle UPK in action at our demo pods
  • Master your skills at one of our Hands-on Labs
  • Attend a Special Interest Group to share ideas, discuss challenges, and find solutions


  • CON8331:  Oracle User Productivity Kit – Industry Trends and Product Roadmap
  • CON8333:  Reducing Your Project Timeline with Oracle UPK
  • CON8334:  Discover the Power of Oracle UPK Professional      
  • CON8335:  Accelerate System Acceptance Testing with Oracle UPK
  • CON8336:  Oracle UPK Panel – Best Practices to Manage and Deploy Content
  • CON8337:  Making the Case and Justifying ROI for Oracle UPK      
  • CON7117:  Driving a user-centric approach to application deployment with Oracle UPK

Hands-on Labs

  • HOL10108:  Oracle User Productivity Kit Professional’s Knowledge Center: An Introduction
  • HOL10110:  Oracle User Productivity Kit Professional: Working in a Multiuser Environment
  • HOL10111:  Oracle User Productivity Kit: Advanced Concepts
  • HOL10112:  Introduction to Oracle User Productivity Kit: Learn the Basics

Click here to Register for OpenWorld 2012 and add these sessions to your schedule.

Want to meet with Oracle UPK Product Management at OpenWorld?  Click here to request a meeting!

Friday Jul 27, 2012

Synaptis and Oracle Team Together for another FREE UPK Webinar on August 2nd!

Learn How to Protect Your Software Investments
Thursday, August 2, 2012
2:00pm – 3:00pm EDT

Upgrade? Implementation? New Project? Change Management? New Users?  Do any of these apply to your ERP environment? Would you like to:

  • Maximize the success of your development, implementation and deployment?
  • Manage projects from initial sandbox through user adoption training?
  • Reduce costs and time to project completion while improving ROI?

If you answered yes for any of the above, please join Oracle and Synaptis to learn how some of the leading Healthcare organizations have implemented Oracle's User Productivity Kit (UPK) to mitigate risk throughout the project lifecycle ensuring rapid end user adoption.  Click here to register today!

Presented by:
Jordan Collard, Synaptis
Nancy Manderfeld, Oracle

Monday Apr 16, 2012

Collaborate Attendees: Visit the UPK demo pod, SIGS, and sessions

If you are attending Collaborate 2012 - Sunday, April 22, 2012 – Thursday, April 26, 2012 – Mandalay Bay Convention Center (Las Vegas, NV)  -- be sure to stop by our demo pod, SIGS, and sessions! 

  • SIGs – Sunday 1:00 - 2:00 pm -- OAUG Session #10547 and Quest Session #103530   
  • Sessions – over 25 UPK-related sessions. Click here and enter keyword “UPK” for session listing
  • UPK Demo Pod in the Oracle booth

Don't miss us at Collaborate 2012!

Wednesday Mar 21, 2012

Join Us!! Live Webinar: Using UPK for Testing

Create Manual Test Scripts 50% Faster with Oracle User Productivity Kit 

Thursday, March 29, 2012
11:00 am – 12:00 pm ET

Click here to register now for this informative webinar.

Oracle UPK enhances the testing phase of the implementation lifecycle by reducing test plan creation time, improving accuracy, and providing the foundation for reusable training documentation, application simulations, and end-user performance support—all critical assets to support an enterprise application implementation.

With Oracle UPK:

  • Reduce manual test plan development time - Accelerate the testing cycle by significantly reducing the time required to create the test plan.
  • Improve test plan accuracy - Capture test steps automatically using Oracle UPK and import those steps directly to any of these testing suites eliminating many of the errors that occur when writing manual tests.
  • Create the foundation for reusable assets - Recorded simulations can be used for other lifecycle phases of the project, such as knowledge transfer for training and support.

With its integration to Oracle Application Testing Suite, IBM Rational, and HP Quality Center, Oracle UPK allows you to deploy high-quality applications quickly and effectively by providing a consistent, repeatable process for gathering requirements, planning and scheduling tests, analyzing results, and managing  issues.

Join this live webinar and learn how to decrease your time to deployment and enhance your testing plans today! 

Wednesday Jan 11, 2012

UPK Getting Started Enablement Content – Something for Everyone!

Have you heard about the new UPK “Getting Started” enablement content?  It provides lots of great information that will be of interest to new and experienced users alike!

Often times, the UPK solution is presented to those responsible for content development but who haven’t been involved in the selection process.  They need to understand the value of the solution, get familiar with the tool, and “make it work”.  The UPK “Getting Started” enablement content was developed by UPK Product Management and Development to help organizations get up and running quickly by helping them understand What is UPK?  How does it work?  How can my company utilize UPK and get the most benefit from it?

This content can also provide value to experienced users who are looking for ways to take full advantage of UPK’s robust functionality and maximize their UPK investment! 

The UPK “Getting Started” enablement content is hosted on an external Oracle site so you have easy, direct access to get ideas and insights for everything from:

  • Getting Started with UPK – how to download, configure, and install UPK
  • Best Practices – using UPK for change management, getting value from UPK throughout the software lifecycle, and utilizing UPK pre-built content
  • Great Features of UPK – increasing your ROI by leveraging more UPK functionality such as in-application support, questions and assessments, sound, and usage tracking and reporting capabilities
  • Content Development and Content Deployment – best practices around planning, creating, deploying, and managing your UPK content

A subset of this content comes delivered with UPK 11.0.

Check it out today!  We hope the UPK “Getting Started” enablement content will help you have a great start with UPK … or get you thinking about how you could expand your use of UPK to really get the best value from the solution.

Friday Dec 09, 2011

Oracle UPK Webinar - December 13, 2011: Biggest Challenges Customers Face

Biggest Challenges Customers Face with UPK (Implementation, Development, & Deployment)
December 13, 2011 at 2:00 PM - 3:00 PM ET
In this webinar, Oracle partner, Synaptis, will share their expertise to address and overcome some of the top challenges UPK customers encounter. Synaptis will provide you with the ammunition you will need to either overcome these obstacles or avoid them entirely.

Wednesday Aug 24, 2011

Upgrading Knowledge Pathways to Knowledge Center

Caution: You must upgrade existing Knowledge Pathways installations. You cannot convert content to a new Knowledge Center installation.

Refer the Upgrade manual for detailed instructions. Click here to access manuals

Use the existing Knowledge Pathways settings to ensure a seamless upgrade:

  • When upgrading from Knowledge Pathways to Knowledge Center change the wizard's default entries to the existing values used for your current Knowledge Pathways installation:
    • Typical changes are as follows:
      • The wizard default setting for the database is KMASTER. Change KMASTER to whatever your existing database setting. For example KPMASTER5. You can select the existing database from the drop-down list box.
      • The wizard defaults to KContent, while most existing installations use KPContent.
      • Typically Kdata needs to be Changed to KPdata
      • The default launch URL is //servername/KCENTER. Most existing installations use //servername/KPATH50.

It is also recommend that you refere to Knowledge Base Article, ID. 1327397.1 before you begin your upgarde.

Wednesday Jun 15, 2011

Knowledge Pathways - Good Housekeeping

Over time you may updated titles that may contain files or player packages that are no longer needed or are duplicates. In addition you may have accumulate titles that where created for test purposes or are no longer needed.

Below are some procedures you should use to clean things.

  • Ensure that all users are logged off the system.
  • Ensure there is a current backup of the KP database and KPContent folder. Restore both to ensure they restore properly.
  • Open Designer and make sure that all titles are up to date. For example, if the title contains UPK content make sure the title is updated with the last published content.
  • Select the Title AU and use Add/Update Content / Browse for Files to locate any old unused files and folders. In particular look for unused Player Packages. If there are multiple player packages, the easiest way to view their contents is to double-click the Index.html file in the right pane. This will allow you to review the contents of the package to determine if they are older versions that are not being used. To delete a Player Package, go to the level directly above the Player Package, e.g. Title Content\Language Delivery Common, select the Player Pack to be deleted in the right pane and press Ctrl+Delete. The same process may be used to remove unused files as well.
  • Make any changes that are necessary in each title then save and republish the title.
  • Determine if there are any titles that are no longer used/needed and can be deleted.
  • Delete any unneeded titles.

Caution - Deleting a title will remove all tracking data associated to that title and cannot be undone.

  • If a title cannot be deleted inDesigner, use Title Manager to remove the title(s).

The authors of this blog are members of the UPK product development, management, and marketing teams. On this blog, you'll find UPK news, tips/tricks, upcoming events, and general information on UPK - the easy-to-use, comprehensive content development, deployment, and maintenance platform for increasing project, program, and user productivity.


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