Tuesday Apr 22, 2014

Collaborate 14 Oracle UPK Encore

There were over 14 Collaborate sessions on Oracle UPK, but those numbers tell only half the story. These UPK sessions were jam-packed, standing room-only with end users seeking the latest innovations and best practices on this transformative tool.

For those unable to attend Collaborate 14 but who remain interested in the Oracle User Productivity Kit’s features, function, capabilities and the roadmap for the future, do not worry!  IT Convergence’s UPK Practice Manager, Jordan Collard and Oracle Corporation’s Kathryn Lustenberger were on the scene taking note of all that is important.

And now they invite you to our webcast “Collaborate 14 Oracle UPK Encore” on  Wednesday, April 23rd, 2014 at 8:00 am Pacific/11 am Eastern.

This webcast will dive into specifics such as:

  • An overview of UPK sessions at Collaborate
  • Feedback from customers & partners including some interesting use cases.
  • Hot topics and trends with UPK

We’ll also discuss successful strategies employed by different companies on taking advantage of UPK’s capabilities as an end-to-end ERP project support tool.

REGISTER NOW!

Tuesday Apr 15, 2014

Join us: What's New in UPK 12.1 webinar

Announcement

On May 6, 2014, Oracle University and UPK Product Management will present the newest release of Oracle’s User Productivity Kit: UPK 12.1. This customer-driven release blends new expert features, usability, and performance enhancements to position UPK as the premier product in the industry!

About the session

Attend the live webcast to discover what’s new in Oracle UPK 12.1. You’ll see the new screenshot overlay feature, improved web page editor, sharing and knowledge center improvements, and many more great features. This is the strongest release of UPK yet!

About the presenter

As a Senior Product Manager, Marc Santosusso works closely with UPK Product Development to ensure UPK continues to deliver a great set of features that meet the business requirements of UPK users. Marc began his work with User Productivity Kit in the late 20th century.

Registration is required for the live event on May 6, 2104 at 11 AM Pacific. The session will be recorded and posted for playback.

Wednesday Mar 26, 2014

Join us at Thursday's (tomorrow's) webcast on Global ERP Rollouts with UPK

Global Oracle E-Business Suite rollouts can be daunting. You must find skilled experts, deal with language considerations, and tackle statutory reporting requirements.

But, by incorporating Oracle UPK into your project from day one, you can set yourself up for success. That’s what Diodes, Inc. did when they successfully deployed a complex Oracle Global Supply Chain solution in China.

Now, Oracle, IT Convergence and Diodes are teaming to tell their story and inviting companies like yours to our webcast:

Support Global ERP Rollouts with Oracle UPK: The Diodes China Story
Date:         Thursday March 27th, 2014
Time:         8:00 am Pacific / 11:00 am Eastern




This webcast includes:
  •      An overview of UPK’s core functionality
  •      Examples of how Diodes leveraged UPK to develop content and enhance the ERP testing Lifecycle
  •      Illustrations of UPK’s context sensitive help, object recognition, and tips on how to develop a centralized repository
  •      A live demo of UPK in action

This webcast is pitched to ERP project managers, functional leads, CIO’s and anyone interested in ensuring ERP success in Latin America, Asia-Pacific, Europe, Africa or parts in between! Expected duration is 40 minutes plus Q&A.  

Register here now to for "Support Global ERP Rollouts with Oracle UPK: The Diodes China Story."

*    Please note, load times for the registration form will vary depending on browser and connection speed. Thanks for your patience.


Thursday Aug 08, 2013

Register Now! Free Webinar! Planning your UPK Development Effort

Join May Tickner of Oracle University for the next UPK Forum on August 20, 2013, at 11:00 AM Pacific.  Special guest Alex Rexroad, Solutions & Systems Architecture Director, will present techniques for planning a development project, including review and feedback integration, using Oracle User Productivity Kit (UPK).

Gain efficiencies in your Analysis phase by using Curriculum Development Methodology and discover project planning features intrinsic to UPK. Other topics include translation and localization, content deployment, and user adoption.

This session presents real-life examples of planning training development using Oracle User Productivity Kit. Discover how customers like you have realized the benefits of using UPK for the development of training, documentation, simulations, and end user performance support.

The UPK Forum is a free webinar series conducted once a month to connect the UPK User Community with experts from Oracle University and UPK Product Management.

 

REGISTER NOW!

Friday Jul 12, 2013

UPK in China!

Join us in China to see UPK in action!  Oracle Open World Shanghai kicks off on July 22 and UPK will be there.  

Mark your calendar for the UPK Session:  Wednesday, July 24, 8:45 to 9:45 - Discover the Power of Oracle User Productivity Kit Professional 

Stop by the Demo Grounds to speak with a UPK Expert and get a personal demonstration.  Learn how UPK reduces project implementation timeframes and increases user adoption of your applications.

http://www.oracle.com/events/apac/cn/en/openworld/index.html

We are looking forward to seeing you there!

Thursday May 16, 2013

REGISTER NOW: Accelerate System Acceptance Testing with Oracle User Productivity Kit

Enhance your implementation’s testing phase with UPK:

Improve accuracy
Reduce test plan creation time
Create a foundation for reusable training documentation

Gain efficiencies in the overall testing cycle with the automatic capturing of process steps and the elimination of the errors that are typical in manually written test cases. Import test cases into:

IBM Rational
HP Quality Center
And of course, Oracle Application Testing Suite!

Join Oracle University for the next UPK Proficiency Forum on May 21, at 11 am Pacific. Beth Renstrom and Kathryn Lustenberger from UPK Product Management at Oracle will demonstrate how to create test scripts 50% faster with Oracle User Productivity Kit (UPK). UPK 11.1 ESP1 reduces testing time by enabling any user to easily capture test cases.

Tuesday, May 21, 2013 11:00 am PST

REGISTER NOW

 

Friday Apr 12, 2013

LAST DAY! Submit your paper for Oracle Open World Today!

Today is the last day to submit a UPK session for Oracle Open World 2013! 

Attend Oracle's biggest event of the year, Oracle Open World, September 22-26 in San Francisco, CA.   Submit an abstract by TODAY, April 12th!  

Are you using UPK Pre-built content in your organization to help educate project teams or as material for fit/gap and conference room pilots?  Maybe you are implementing change management initiatives using UPK?  Are you deploying content to your project team and end users using the Knowledge Center?  Were you able to reduce the amount of Help Desk calls when you rolled out the Do It mode?  Do you have some great lesson's learned when using UPK throughout your software lifecycle?  Perhaps you've recieved a lot of value by creating test scripts with UPK and integrating into your OATs testing tool?    

Hopefully these ideas plant some seeds in your mind around the great things you are doing with UPK each and every day.  We want to hear from you AND you get a free registration to attend Oracle's biggest event of the year - Oracle Open World!

Go to the Open World Call for Papers website for more details and registration information.  (http://www.oracle.com/openworld/call-for-papers/information/index.html) 

We are looking for great UPK stories to showcase at the event!   

REGISTER NOW: Best Practices for Delivering UPK Content to Mobile/Portable Devices

In support of the ever increasingly mobile workforce, UPK 11.1.0.1 extends UPK Player support to the Apple iPad. Users can access content on the go in See It!, Try It! and Print outputs options. This first phase support for mobile technologies leverages UPK‘s existing Player architecture to support the growing audience of mobile device users in today‘s enterprise.

Join Oracle speaker John Zaums, Senior Director, UPK Product Development as he walks us through the new iPad functionality and speaks to the use of UPK‘s HTML and PDF outputs on other mobile devices.   John leads the Product Development team for the UPK Core Features. He‘s been part of the UPK development team for 14 years and has 20 years of experience in the learning and change management industry.

Join us on Tuesday, April 16, 2013 at 11am PT/12pm MT/1pm CT/2pm ET.  

Go to the UPK Forum Website to register for this event or to listen to any of our previously recorded UPK Forums.

Thursday Apr 04, 2013

Just one more week to submit a session abstract for Oracle Open World 2013!

Attend Oracle's biggest event of the year, Oracle Open World, September 22-26 in San Francisco, CA.   Submit an abstract by April 12th!  

Are you using UPK Pre-built content in your organization to help educate project teams or as material for fit/gap and conference room pilots?  Maybe you are implementing change management initiatives using UPK?  Are you deploying content to your project team and end users using the Knowledge Center?  Were you able to reduce the amount of Help Desk calls when you rolled out the Do It mode?  Do you have some great lesson's learned when using UPK throughout your software lifecycle?  Perhaps you've recieved a lot of value by creating test scripts with UPK and integrating into your OATs testing tool?    

Hopefully these ideas plant some seeds in your mind around the great things you are doing with UPK each and every day.  We want to hear from you AND you get a free registration to attend Oracle's biggest event of the year - Oracle Open World!

Go to the Open World Call for Papers website for more details and registration information.  (http://www.oracle.com/openworld/call-for-papers/information/index.html) 

We are looking for great UPK stories to showcase at the event!   

Wednesday Apr 03, 2013

Collaborate Update

If you are attending Collaborate, we've just been informed that there may be some last minute room changes so it's important to double check the room assignments for the sessions you are going to attend.  If we know of any of our UPK rooms change, we'll try and post the information here in advance.  Looking forward to seeing many of you in a few days!

Friday Mar 08, 2013

User Productivity Kit Developer Forum - Live Webcast Series, REGISTER NOW!

Upcoming Session:Tips and Tricks from Development Experts for Editing Your UPK Content

Date: March 19, 2013   Time: 11am PST

Join us for this fun, interactive session. Speakers, Lisa Kawahara and Kathryn Lustenberger will share with you tips and tricks they‘ve learned from years of experiencing working on the Oracle UPK Development team and creating content using Oracle‘s User Productivity Kit. Have you ever wondered how to check the grammar of your custom bubble text? Are you looking for faster ways to navigate and quicker ways to edit content in the UPK topic editor helping you to shorten your development cycle? These topics and more will be covered in this interactive session. They will share several little-known UPK tips and tricks as well as some possible unknown secrets. Come learn new ways to increase your productivity! Topics include:

  • Eliminate frames and bubbles
  • Navigate frames like a pro
  • Easier ways to view frames in the topic editor
  • Editing techniques to speed up your creation process
  • Fun with screenshots

Sign up now - seats are limited!

 

Did You miss the last session? RECORDING AVAILABLE!

The first session, UPK Beyond Oracle, and Beyond Training, was presented by Beth Renstrom, Sr. Product Manager of the Outbound Product Management team, supported by May Tickner, Sr. Education Consultant and Karen Rihs, responding to questions from the lively group of attendees. Key takeaways from the session included:

  • “Being able to use UPK for other applications”
  • “Using UPK for the complete lifecycle of a project”
  • “Seeing the ‘Test It’ and ‘Do It’ modes. We are new to the product, so it was very interesting seeing all the different ways it can be used.”

 

Be sure to visit our Web page to make sure you:

  • Listen to the recorded session if you missed it live
  • Register for future live sessions
  • Sign up for Oracle University UPK consulting services

 



 

Wednesday Jan 16, 2013

UPK Websites - A Compilation

Emily Chorba
Principle Product Manager, Oracle User Productivity Kit

[Read More]

Wednesday Jan 09, 2013

Oracle UPK and Accessibility

Oracle User Productivity Kit offers many features that allow authors to create content that is usable and useful to Assistive Technology (AT) users. While the Oracle User Productivity Kit HTML Web Site 11 VPAT (http://www.oracle.com/us/corporate/accessibility/templates/t2-2584.html) provides a good representation of how UPK addresses Accessibility requirements for end users, it's only part of the story. In this post I will describe a few practical examples of how specific UPK features or outputs have been used to effectively meet the needs of AT users. This is certainly not meant to be an exhaustive list of capabilities, nor is it meant to describe the limits of UPK, but rather the starting point to a broader discussion about UPK and Accessibility.

[Read More]

Tuesday Nov 06, 2012

UPK and the Oracle Unified Method can be used to deploy Oracle-Based Business Solutions

 

[Read More]

Wednesday Oct 24, 2012

Proving What You are Worth

Here is a challenge for everyone. Just about everyone has been asked to provide or calculate the Return on Investment (ROI), so I will assume everyone has a method they use. The problem with stopping once you have an ROI is that those in the C-Suite probably do not care about the ROI as much as Return on Equity (ROE). Shareholders are mostly concerned with their return on the money the invested. Warren Buffett looks at ROE when deciding whether to make a deal or not. This article will outline how you can add more meaning to your ROI and show how you can potentially enhance the ROE of the company.

 

First I want to start with a base definition I am using for ROI and ROE. Return on investment (ROI) and return on equity (ROE) are ways to measure management effectiveness, parts of a system of measures that also includes profit margins for profitability, price-to-earnings ratio for valuation, and various debt-to-equity ratios for financial strength. Without a set of evaluation metrics, a company's financial performance cannot be fully examined by investors. ROI and ROE calculate the rate of return on a specific investment and the equity capital respectively, assessing how efficient financial resources have been used. Typically, the best way to improve financial efficiency is to reduce production cost, so that will be the focus.


Now that the challenge has been made and items have been defined, let’s go deeper. Most research about implementation stops short at system start-up and seldom addresses post-implementation issues. However, we know implementation is a continuous improvement effort, and continued efforts after system start-up will influence the ultimate success of a system.

 

Most UPK ROI’s I have seen only include the cost savings in developing the training material. Some will also include savings based on reduced Help Desk calls. Using just those values you get a good ROI. To get an ROE you need to go a little deeper. Typically, the best way to improve financial efficiency is to reduce production cost, which is the purpose of implementing/upgrading an enterprise application. Let’s assume the new system is up and running and all users have been properly trained and are comfortable using the system. You provide senior management with your ROI that justifies the original cost. What you want to do now is develop a good base value to a measure the current efficiency. Using usage tracking you can look for various patterns. For example, you may find that users that are accessing UPK assistance are processing a procedure, such as entering an order, 5 minutes faster than those that don’t.  You do some research and discover each minute saved in processing a claim saves the company one dollar. That translates to the company saving five dollars on every transaction. Assuming 100,000 transactions are performed a year, and all users improve their performance, the company will be saving $500,000 a year. That $500,000 can be re-invested, used to reduce debt or paid to the shareholders.

 

With continued refinement during the life cycle, you should be able to find ways to reduce cost. These are the type of numbers and productivity gains that senior management and shareholders want to see. Being able to quantify savings and increase productivity may also help when seeking a raise or promotion.

About

The authors of this blog are members of the UPK product development, management, and marketing teams. On this blog, you'll find UPK news, tips/tricks, upcoming events, and general information on UPK - the easy-to-use, comprehensive content development, deployment, and maintenance platform for increasing project, program, and user productivity.

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