By Marc Santosusso on Mar 20, 2013
Time flies and it seems like Oracle Open World 2012 just ended but planning for this tremendous event goes on year round. Oracle Open World 2013 will be held September 22-26 in San Francisco, CA. If you’d like to attend minus the cost of registration and have a great UPK story to tell, submit an abstract before April 12th! Go to the Open World Call for Papers website for more details and registration information. (http://www.oracle.com/openworld/call-for-papers/information/index.html)
We hope to top last year’s crowd of UPK Customers and Partners that descended upon San Francisco to network with other users, meet the Product Management and Development teams, get questions answered, learn about best practices and new features, discuss the future direction of the product, and have a very good time while learning all about UPK. We’d love to see you there, even more so we'd love to hear your story!
The Collaborate Conference is just around the corner. This year the event will be at the Denver Convention Center, April 7-11, 2013. We have a HUGE focus on UPK, with 17 sessions, 2 Special Interest Groups, and 2 Demo Stations where you can ask questions and see functionality demos from UPK experts. Go to the Collaborate website for more details and registration information: http://www.collaborate13.org/.
Here's a sample of the topics being presented:
Let us know if you’ll be attending. We are looking forward to seeing you there!
Upcoming Session:Tips and Tricks from Development Experts for Editing Your UPK Content
Date: March 19, 2013 Time: 11am PST
Join us for this fun, interactive session. Speakers, Lisa Kawahara and Kathryn Lustenberger will share with you tips and tricks they‘ve learned from years of experiencing working on the Oracle UPK Development team and creating content using Oracle‘s User Productivity Kit. Have you ever wondered how to check the grammar of your custom bubble text? Are you looking for faster ways to navigate and quicker ways to edit content in the UPK topic editor helping you to shorten your development cycle? These topics and more will be covered in this interactive session. They will share several little-known UPK tips and tricks as well as some possible unknown secrets. Come learn new ways to increase your productivity! Topics include:
Sign up now - seats are limited!
Did You miss the last session? RECORDING AVAILABLE!
The first session, “UPK Beyond Oracle, and Beyond Training”, was presented by Beth Renstrom, Sr. Product Manager of the Outbound Product Management team, supported by May Tickner, Sr. Education Consultant and Karen Rihs, responding to questions from the lively group of attendees. Key takeaways from the session included:
Be sure to visit our Web page to make sure you:
Free Web Seminar!
Tuesday, Feb 19
11:00am to 12:00 pm PT
(2:000pm to 3:00pm ET)
Oracle University invites you to join us for a Free one-hour Web Seminar delivered by Beth Renstrom. In this Seminar, Beth will explain how UPK can be an excellent tool to create enablement content and training for Oracle and non-Oracle applications. Beth will also discuss how other organizations have done this effectively using UPK.
This Web Seminar includes:
See how you can learn locally when you take your Oracle training
Oracle University features Live Virtual Classes, online learning with live delivery of lectures and labs. The trainers are Oracle University expert instructors who deliver an educational experience that is comparable to our traditional in-class training—without the need for expensive travel. In this Web Seminar, you will see online learning in action.
You won’t want to miss this Free seminar!
Registration will open soon - look for further deatils
Attendance is limited.
The Alliance 2013 conference is just around the corner – Sunday, March 17th through Wednesday, March 20th in Indianapolis, IN. If you’re planning to attend, be sure to stop by the Oracle booth (#306) to say “hello”, ask questions, or see a UPK demo.
Hear how other customers are making the most of UPK by attending these UPK sessions:
Monday, March 18th
Wait -- I need to capture your knowledge! (31186)
Cindy Kozumplik - Northern Illinois University
Developing Training Materials for Users in the Fast Lane (31395)
Liz Medvetz, Training Team Lead - University at Albany
Is Your UPK Content Bland? Enhance It! (31622)
Rebecca Padia, Training Specialist - University of North Texas
Tuesday, March 19th
Ready – Set – Test: Using UPK at NIU to Accelerate Testing (31534)
Cindy Kozumplik - Northern Illinois University
Build it! – UPK enable all of your applications using IAS SDK! (31037)
Robin Riley, Training & Documentation Specialist - Ryerson University
UPK Can Rock Your World - How One PeopleSoft 9.0 Implementation Achieved Success (31140)
Jan Crosbie-Taylor, Change Management and User Support Team Lead - City & County of San Francisco
We’re looking forward to seeing you at Alliance 2013!
Oracle User Productivity Kit offers many features that allow authors to create content that is usable and useful to Assistive Technology (AT) users. While the Oracle User Productivity Kit HTML Web Site 11 VPAT (http://www.oracle.com/us/corporate/accessibility/templates/t2-2584.html) provides a good representation of how UPK addresses Accessibility requirements for end users, it's only part of the story. In this post I will describe a few practical examples of how specific UPK features or outputs have been used to effectively meet the needs of AT users. This is certainly not meant to be an exhaustive list of capabilities, nor is it meant to describe the limits of UPK, but rather the starting point to a broader discussion about UPK and Accessibility.[Read More]
You can now import a title that was created using any tool that builds SCORM 2004 3rd Edition content. For use in Knowledge Center the content should be exported and zipped, with the imsmanifest.xml file at the root of the zip file. Once imported, this content can only be played through a knowledge path; it is not available through the Player link in Knowledge Center.
While Knowledge Center does support the SCORM 2004 API as well as the Run-Time Environment Data Model it does not support the Sequencing and Navigation functionality of SCORM 2004. For external content to operate correctly when hosted in Knowledge Center, it must be written to function correctly in the absence of this functionality. In particular, if completion and scoring information is to be properly recorded, the Sharable Content Object (SCO) must send this information to Knowledge Center directly rather than relying on setting the completion and scoring information of its primary objective.
Below is a list of the SCORM 2004 level of support in the Knowledge Center:
UPK pre-built content development efforts are always underway and growing. Over the last few months, the following new and upgraded modules became available:
NEW CONTENT RELEASES
UPK CONTENT UPGRADES
For a list of modules currently available for each product line, visit the UPK Resource Library on Oracle.com.
For more information on how your organization can take advantage of UPK pre-built content, see our previous blog, The Value of UPK Pre-Built Content.
- Karen Rihs, UPK Outbound Product Management
Have you ever wanted to record an application that would not maximize, or an application that would look strange maximized? Or perhaps your Windows Desktop has become cluttered with icons and you don't want to capture the clutter in your recordings. Here's a tip that will help: create a background for your recording.
The above steps create a recording background using an HTML file and a web browser. This is just one method, for instance you could do the same thing with an image editor and an image viewer with a full screen view. Now you can record a non-maximized application without a distracting background.
I hope you find this to be a helpful tip. Let us know what you think in the comments.
Here is a challenge for everyone. Just about everyone has been asked to provide or calculate the Return on Investment (ROI), so I will assume everyone has a method they use. The problem with stopping once you have an ROI is that those in the C-Suite probably do not care about the ROI as much as Return on Equity (ROE). Shareholders are mostly concerned with their return on the money the invested. Warren Buffett looks at ROE when deciding whether to make a deal or not. This article will outline how you can add more meaning to your ROI and show how you can potentially enhance the ROE of the company.
First I want to start with a base definition I am using for ROI and ROE. Return on investment (ROI) and return on equity (ROE) are ways to measure management effectiveness, parts of a system of measures that also includes profit margins for profitability, price-to-earnings ratio for valuation, and various debt-to-equity ratios for financial strength. Without a set of evaluation metrics, a company's financial performance cannot be fully examined by investors. ROI and ROE calculate the rate of return on a specific investment and the equity capital respectively, assessing how efficient financial resources have been used. Typically, the best way to improve financial efficiency is to reduce production cost, so that will be the focus.
Now that the challenge has been made and items have been defined, let’s go deeper. Most research about implementation stops short at system start-up and seldom addresses post-implementation issues. However, we know implementation is a continuous improvement effort, and continued efforts after system start-up will influence the ultimate success of a system.
Most UPK ROI’s I have seen only include the cost savings in developing the training material. Some will also include savings based on reduced Help Desk calls. Using just those values you get a good ROI. To get an ROE you need to go a little deeper. Typically, the best way to improve financial efficiency is to reduce production cost, which is the purpose of implementing/upgrading an enterprise application. Let’s assume the new system is up and running and all users have been properly trained and are comfortable using the system. You provide senior management with your ROI that justifies the original cost. What you want to do now is develop a good base value to a measure the current efficiency. Using usage tracking you can look for various patterns. For example, you may find that users that are accessing UPK assistance are processing a procedure, such as entering an order, 5 minutes faster than those that don’t. You do some research and discover each minute saved in processing a claim saves the company one dollar. That translates to the company saving five dollars on every transaction. Assuming 100,000 transactions are performed a year, and all users improve their performance, the company will be saving $500,000 a year. That $500,000 can be re-invested, used to reduce debt or paid to the shareholders.
With continued refinement during the life cycle, you should be able to find ways to reduce cost. These are the type of numbers and productivity gains that senior management and shareholders want to see. Being able to quantify savings and increase productivity may also help when seeking a raise or promotion.
The authors of this blog are members of the UPK product development, management, and marketing teams. On this blog, you'll find UPK news, tips/tricks, upcoming events, and general information on UPK - the easy-to-use, comprehensive content development, deployment, and maintenance platform for increasing project, program, and user productivity.