Wednesday Oct 24, 2012

Proving What You are Worth

Here is a challenge for everyone. Just about everyone has been asked to provide or calculate the Return on Investment (ROI), so I will assume everyone has a method they use. The problem with stopping once you have an ROI is that those in the C-Suite probably do not care about the ROI as much as Return on Equity (ROE). Shareholders are mostly concerned with their return on the money the invested. Warren Buffett looks at ROE when deciding whether to make a deal or not. This article will outline how you can add more meaning to your ROI and show how you can potentially enhance the ROE of the company.

 

First I want to start with a base definition I am using for ROI and ROE. Return on investment (ROI) and return on equity (ROE) are ways to measure management effectiveness, parts of a system of measures that also includes profit margins for profitability, price-to-earnings ratio for valuation, and various debt-to-equity ratios for financial strength. Without a set of evaluation metrics, a company's financial performance cannot be fully examined by investors. ROI and ROE calculate the rate of return on a specific investment and the equity capital respectively, assessing how efficient financial resources have been used. Typically, the best way to improve financial efficiency is to reduce production cost, so that will be the focus.


Now that the challenge has been made and items have been defined, let’s go deeper. Most research about implementation stops short at system start-up and seldom addresses post-implementation issues. However, we know implementation is a continuous improvement effort, and continued efforts after system start-up will influence the ultimate success of a system.

 

Most UPK ROI’s I have seen only include the cost savings in developing the training material. Some will also include savings based on reduced Help Desk calls. Using just those values you get a good ROI. To get an ROE you need to go a little deeper. Typically, the best way to improve financial efficiency is to reduce production cost, which is the purpose of implementing/upgrading an enterprise application. Let’s assume the new system is up and running and all users have been properly trained and are comfortable using the system. You provide senior management with your ROI that justifies the original cost. What you want to do now is develop a good base value to a measure the current efficiency. Using usage tracking you can look for various patterns. For example, you may find that users that are accessing UPK assistance are processing a procedure, such as entering an order, 5 minutes faster than those that don’t.  You do some research and discover each minute saved in processing a claim saves the company one dollar. That translates to the company saving five dollars on every transaction. Assuming 100,000 transactions are performed a year, and all users improve their performance, the company will be saving $500,000 a year. That $500,000 can be re-invested, used to reduce debt or paid to the shareholders.

 

With continued refinement during the life cycle, you should be able to find ways to reduce cost. These are the type of numbers and productivity gains that senior management and shareholders want to see. Being able to quantify savings and increase productivity may also help when seeking a raise or promotion.

Thursday Oct 18, 2012

UPK Breakfast Event: "Getting It Done Right" - Independence, Ohio - November 8th


Join us for a UPK “Getting It Done Right” Breakfast Briefing Come for Breakfast. Leave Full of Knowledge.

Join Oracle and Synaptis for a breakfast briefing event before you begin your day, and leave full with knowledge on how to reduce risk and increase user productivity. Oracle’s User Productivity Kit (UPK) can provide your organization with a single tool to provide learning and best practices for each area of the business and help ensure you’re “Getting It Done Right.”

Learn from Deb Brown, Senior Solutions Consultant, Oracle, as she shows the UPK tool that can save project teams thousands of hours through automation as well as provide greater visibility into application rollouts and business processes. Also hear from a UPK Customer as they share their company’s success with Oracle UPK.  Learn how UPK insures rapid user adoption; significantly lowers development, system testing, and user enablement time and costs; and mitigates project risk. Finally, Pat Tierney, Oracle Practice Director - Synaptis and Jordan Collard, VP Sales - Synaptis, will conclude with an outline of their success as a UPK implementation partner.

Register Now

Thursday,
November 8, 2012

7:30 a.m. – 10:00 a.m.

Embassy Suites Cleveland – Rockside
5800 Rockside Woods Boulevard
Independence, OH 44131
Directions

Agenda

7:30 a.m.

Event Arrival / Registration. Breakfast Served.

8:00 a.m.

Deb Brown, Senior Solutions Consultant, Oracle

Oracle UPK – A Closer Look at Getting It Done, Right. Ensure End User Adoption.

8:40 a.m.

UPK Customer Success Story

9:30 a.m.

Pat Tierney, Oracle Practice Director - Synaptis and Jordan Collard, VP Sales - Synaptis – Implementation Partner - Using Oracle UPK Before, During and After Application Rollouts

9:50 a.m.

Wrap Up

 

Don’t miss this special Breakfast Briefing and get a jump start on Oracle UPK technology. Please call 1.800.820.5592 ext. 11030 or Click here to RSVP for this exclusive event!

Sponsored by
Synaptis
Synaptis is an Oracle Gold Partner, providing UPK training, implementation, content creation and post go-live support for organizations since 1999.

 

 

If you are an employee or official of a government organization, please click here for important ethics information regarding this event.

 

Wednesday Oct 10, 2012

UPK 11.1 Content Development Training Offering from Oracle University

Oracle University has announced the availability of UPK 11.1 Content Development training courses.  These classroom and virtual classroom courses are available starting later this month.  This course is designed for course authors, editors, and other individuals in need of recording and editing content in the User Productivity Kit Developer. Through hands-on exercises, participants will learn how to build an outline, prepare for and record content in the target application, and use the Topic Editor to customize recorded content. Students will learn how to link web pages and external files to their content as well as create and link questions and assessments.

Upon completion, participants will preview their content in the available playback modes before publishing. They will also explore the various deployment options for publishing, including the options for printed documents, and learn how to customize templates for player and print output.

For information about the UPK 11.1 Content Development Training course, including offering dates and locations, visit the Oracle University web page for the course.

Wednesday Sep 19, 2012

UPK at Oracle OpenWorld 2012!

Oracle OpenWorld 2012

September 30 – October 4, 2012 in San Francisco, CA

We hope to see you at Oracle OpenWorld this year!  Please see the Focus On User Productivity Kit document for details of the many UPK sessions, hands-on labs, demonstrations, and networking opportunities available to you!  Be sure to stop by one of our two demo pods to say “hello”.  We’d love to hear about how you’re using UPK!

UPK for Testing Webinar Recording Now Available!

For anyone who missed last week’s event, a recording of the UPK for Testing webinar is now available. 

As an implementation and enablement tool, Oracle’s User Productivity Kit (UPK) provides value throughout the software lifecycle.  Application testing is one area where customers like Northern Illinois University (NIU) are finding huge value in UPK and are using it to validate their systems.  Hear Beth Renstrom, UPK Product Manager and Bettylynne Gregg, NIU ERP Coordinator, discuss how the Test It Mode, Test Scripts, and Test Cases of UPK can be used to facilitate applications testing.

Wednesday Sep 12, 2012

TOMORROW! UPK for Testing Webinar

UPK Webinar:  UPK for Testing

September 13, 2012
10 am pacific / 1 pm eastern

As an implementation and enablement tool, Oracle’s User Productivity Kit (UPK) provides value throughout the software lifecycle.  Application testing is one area where customers like Northern Illinois University (NIU) are finding huge value in UPK and are using it to validate their systems.  Join us for an OAUG-sponsored event on Sept 13th to hear Beth Renstrom, UPK Product Manager and Bettylynne Gregg, NIU ERP Coordinator, discuss how the Test It Mode, Test Scripts, and Test Cases of UPK can be used to facilitate applications testing.

Click Here to Register

Wednesday Sep 05, 2012

Oracle Open World - the technologist's fall classic

Well its September and the calendar is charging towards fall. I realized today that another summer had passed as the first rain in months fell here in northern California redwood country. If its fall that means that Oracle Open World is right around the corner and that tens of thousands of technology professionals will soon converge on San Francisco to fill every hotel and every corner of their minds. As in years past, team UPK will be there in force to answer questions, demo and discuss all things UPK.

On Thursday, October 4, from 12:45pm to 1:45pm I along with several of my UPK teammates will be manning the User Productivity Kit Panel - Best Practices to Manage and Deploy Content. This session is an interactive session intended as an opportunity to get your UPK questions answered. To get things started we will answer some questions submitted in advance. If you have any questions or subject areas you’d like addressed during the session, let me know here in the blog and then come to the session and we’ll do our best to answer your questions. 

Peter Maravelias

UPK Product Management

Wednesday Aug 22, 2012

UPK Customer iSeminar - September 13th

As an implementation and enablement tool, Oracle’s User Productivity Kit (UPK) provides value throughout the software lifecycle.  Application testing is one area where customers like Northern Illinois University (NIU) are finding huge value in UPK and are using it to validate their systems.  Join us for an OAUG sponsored event on Sept 13th to hear Beth Renstrom, UPK Product Manager and Bettylynne Gregg, NIU ERP Coordinator, discuss how the Test It Mode, Test Scripts, and Test Cases of UPK can be used to facilitate applications testing. 

September 13

10 PST/12 CST/1 EST

Click to Register

Monday Aug 20, 2012

Synaptis and Oracle Present: Leveraging UPK Throughout the Project Lifecycle

Leveraging UPK throughout the Project Lifecycle

Thursday, August 23, 2012
2:00pm – 3:00pm EDT

UPK is much more than just a training tool.  Learn how over 4,000 organizations worldwide have implemented Oracle's User Productivity Kit (UPK) to ensure ROI results which resonate throughout the Project Lifecycle, ensuring rapid end user adoption.  This webinar will highlight:

  • How UPK will reduce cost and mitigate risk from the earliest stages of the project through post go-live
  • How to use UPK as a true platform to standardize applications across the enterprise 
  • How leveraging UPK will reduce costs and time to project completion, improving ROI

Presenters Earl Sullivan, a UPK Solutions Consultant at Oracle and Pat Tierney, Oracle Practice Director at Synaptis hold over 30 years of combined UPK experience.

Click here to register today!

Wednesday Aug 08, 2012

Hoping to see you while I am Down Under!

I am just a little over a week away from heading off to Australia for InSync12! My trip will begin in Melbourne and end in Sydney - with a few hours of personal fun at the end :)

Monday, August 20th starts off with a bang! I am participating in a UPK Workshop for InSync12 attendees and Partners at the Oracle offices in Melbourne. I hope to see some of you there. I will spend Tuesday and Wednesday attending InSync12 (are you attending?) as well as presenting (Reducing Your Project Timeline with Oracle User Productivity Kit.) Wednesday night, Beth and I will be flying to Sydney spending time with Customers, Partners and some of our Oracle counterparts.

It wouldn’t be complete without a few hours of fun, right?!?! We will be spend a few hours before we fly out enjoying some activities in Sydney Harbor. We are hoping to do the Sydney Harbor Boat Tour, a tour of the Sydney Opera House, grab a quick bite and then see South Pacific at the Opera House! We will be exhausted at this point but that is perfect for a 14 hour flight back to SFO.

Kathryn Lustenberger, UPK Product Management

 

Tuesday Aug 07, 2012

UPK at OpenWorld - Sneak Peek Webcast

Everyone knows Oracle OpenWorld is the best place to find out what’s happening with Oracle User Productivity Kit, who’s making it happen, and how it can work for you.  With sessions, demos, and hands-on labs specific to Oracle UPK, it’s your chance to learn how you can leverage Oracle UPK to deliver the results expected by your project stakeholders. 

Join us for a webcast to learn more about UPK at OpenWorld!

Thursday, August 23
9:00 am pacific / Noon eastern

Conference Details:
Dial-in: 1-866-682-4770
Conference #1625268
Passcode# 1012

Click here to join the Webcast the day of the event

 

Learn from Oracle Experts, Customers, and Partners

  • Hear from the experts on deploying effective end user strategies
  • Listen to leading customers describe how they are using Oracle UPK to drive efficiency and manage risk
  • See how our partners have implemented Oracle UPK solutions to achieve successful software projects
  • See Oracle UPK in action at our demo pods
  • Master your skills at one of our Hands-on Labs
  • Attend a Special Interest Group to share ideas, discuss challenges, and find solutions

Sessions

  • CON8331:  Oracle User Productivity Kit – Industry Trends and Product Roadmap
  • CON8333:  Reducing Your Project Timeline with Oracle UPK
  • CON8334:  Discover the Power of Oracle UPK Professional      
  • CON8335:  Accelerate System Acceptance Testing with Oracle UPK
  • CON8336:  Oracle UPK Panel – Best Practices to Manage and Deploy Content
  • CON8337:  Making the Case and Justifying ROI for Oracle UPK      
  • CON7117:  Driving a user-centric approach to application deployment with Oracle UPK

Hands-on Labs

  • HOL10108:  Oracle User Productivity Kit Professional’s Knowledge Center: An Introduction
  • HOL10110:  Oracle User Productivity Kit Professional: Working in a Multiuser Environment
  • HOL10111:  Oracle User Productivity Kit: Advanced Concepts
  • HOL10112:  Introduction to Oracle User Productivity Kit: Learn the Basics

Click here to Register for OpenWorld 2012 and add these sessions to your schedule.

Want to meet with Oracle UPK Product Management at OpenWorld?  Click here to request a meeting!

Friday Aug 03, 2012

Going to InSync12, August 21-22?

Begin your InSync12 experience with a
UPK Update Workshop
Monday, August 20th!

As part of the Quest Australia & New Zealand conference INSYNC, Quest ANZ, Future Knowledge and Oracle are hosting a half day (12:15pm – 5pm) UPK workshop. The event is free to attend for:

  •  anyone attending INSYNC or
  • any organization that is sending staff to INSYNC or
  • any SIG member that is a licensed JDE, PS, E-bus or other application or ERP user.

 If you’re interested in attending the UPK Update Workshop, please contact Daniel Strassberg.

Friday Jul 27, 2012

Synaptis and Oracle Team Together for another FREE UPK Webinar on August 2nd!

Learn How to Protect Your Software Investments
Thursday, August 2, 2012
2:00pm – 3:00pm EDT

Upgrade? Implementation? New Project? Change Management? New Users?  Do any of these apply to your ERP environment? Would you like to:

  • Maximize the success of your development, implementation and deployment?
  • Manage projects from initial sandbox through user adoption training?
  • Reduce costs and time to project completion while improving ROI?

If you answered yes for any of the above, please join Oracle and Synaptis to learn how some of the leading Healthcare organizations have implemented Oracle's User Productivity Kit (UPK) to mitigate risk throughout the project lifecycle ensuring rapid end user adoption.  Click here to register today!

Presented by:
Jordan Collard, Synaptis
Nancy Manderfeld, Oracle

Monday Jul 23, 2012

Oracle OpenWorld UPK Events - Re-post

For those who missed last week's post.....Only 70 days left until Oracle Open World!  

Register now!  Don’t wait! 

Oracle Open World:  September 30 - October 4, San Francisco, CA

Oracle Open World 2012 will have a full track of UPK sessions this year, plus our UPK Special Interest Group meeting for OAUG and Quest, a day of Hands On Labs, and plenty of opportunity to speak with the experts and network with other customers. 

Sessions will include:

  • Reducing Your Project Timeline with Oracle User Productivity Kit
  • Oracle User Productivity Kit:  Industry Trends and Product Roadmap
  • Discover the Power of Oracle User Productivity Kit Professional
  • Accelerate System Acceptance Testing with Oracle User Productivity Kit
  • Making the Case and Justifying ROI for Oracle User Productivity Kit
  • Driving a user-centric approach to application deployment with Oracle UPK
  • User Productivity Kit Panel - Best Practices to Manage and Deploy Content
  • Meet the Experts

UPK Hands on Labs will include:

  • Learn the Basics
  • Advanced Concepts
  • Working in a Multi-user Environment
  • An Introduction to the UPK Professional Knowledge Center

The Special Interest Group (SIG) session is always held on Sunday so please make sure to schedule your travel so that you can attend.  If you'd like to recieve updates on SIG activities, follow the steps below register with OAUG.

We are very excited about the activities this year.  Hope to see you there!

--  Beth Renstrom, UPK Product Management

To register for the OAUG SIG, the OAUG Website can be found atwww.oaug.com

Step 1: Login or create a new OAUG account

Step 2: Choose to Update your Profile

Step 3: Continue through the Profile Update process until you get to the screen with Special Interest Group Information on it (there are 3 or 4 screens before this).

Step 4: Click the All SIGs button.

Step 5: Ensure that the UPK SIG is selected.

Step 6: Continue through the process to update your OAUG Profile and save the changes at the end by clicking the "Update" button on the last screen of the Profile.

Thursday Jul 12, 2012

Oracle Open World - UPK Events

Only 81 days left until Oracle Open World!  Register now!  Don’t wait! 

Oracle Open World:  September 30 - October 4, San Francisco, CA

Oracle Open World 2012 will have a full track of UPK sessions this year, plus our UPK Special Interest Group meeting for OAUG and Quest, a day of Hands On Labs, and plenty of opportunity to speak with the experts and network with other customers. 

Sessions will include:

  • Reducing Your Project Timeline with Oracle User Productivity Kit
  • Oracle User Productivity Kit:  Industry Trends and Product Roadmap
  • Discover the Power of Oracle User Productivity Kit Professional
  • Accelerate System Acceptance Testing with Oracle User Productivity Kit
  • Making the Case and Justifying ROI for Oracle User Productivity Kit
  • Driving a user-centric approach to application deployment with Oracle UPK
  • User Productivity Kit Panel - Best Practices to Manage and Deploy Content
  • Meet the Experts

UPK Hands on Labs will include:

  • Learn the Basics
  • Advanced Concepts
  • Working in a Multi-user Environment
  • An Introduction to the UPK Professional Knowledge Center

The Special Interest Group (SIG) session is always held on Sunday so please make sure to schedule your travel so that you can attend.  If you'd like to recieve updates on SIG activities, follow the steps below register with OAUG.

We are very excited about the activities this year.  Hope to see you there!

--  Beth Renstrom, UPK Product Management

To register for the OAUG SIG, the OAUG Website can be found atwww.oaug.com

Step 1: Login or create a new OAUG account

Step 2: Choose to Update your Profile

Step 3: Continue through the Profile Update process until you get to the screen with Special Interest Group Information on it (there are 3 or 4 screens before this).

Step 4: Click the All SIGs button.

Step 5: Ensure that the UPK SIG is selected.

Step 6: Continue through the process to update your OAUG Profile and save the changes at the end by clicking the "Update" button on the last screen of the Profile.

About

The authors of this blog are members of the UPK product development, management, and marketing teams. On this blog, you'll find UPK news, tips/tricks, upcoming events, and general information on UPK - the easy-to-use, comprehensive content development, deployment, and maintenance platform for increasing project, program, and user productivity.

Search

Archives
« April 2014
SunMonTueWedThuFriSat
  
1
2
3
4
5
6
7
8
9
10
11
12
13
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
   
       
Today