Do you know?
Premier Support for Oracle 11.2 will end soon!!!

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*** Please read this newer blog post as well ***
https://blogs.oracle.com/UPGRADE/entry/premier_support_for_oracle_11
*** Please read this newer blog post as well ***

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Do you know that Oracle Database 11.2 will run out of PREMIER SUPPORT in less than 11 months?

Well. you may mention now the waived first year of free EXTENDED SUPPORT but this will apply to Oracle Database 11.2.0.4 (and to Oracle Database 11.2.0.3 until Aug 27, 2015) only!!! Now if you think of upgrading to Oracle 11.2.0.4 within the next months start thinking more into the direction of Oracle Database 12c instead. There won't be much difference in efforts and the amount of time you'll spend, regardless if you'd like to Oracle Database 11.2.0.4 or Oracle Database 12c.

Don't waste your time, resources and money - start evaluation Oracle Database 12c today!!! 

Now a bit of clarification as somebody has raised this question:
MOS Note:209768.1 Error Correction Policy describes clearly what you can expect after the Premier Support for Oracle Database 11.2 has ended.

  • Error correction is only available for the: 
  • Current patch set, and 
  • Previous patch set, for the duration of the Grace Period
  •  What does the Grace Period mean?

    Grace Period: up to 1 year for first patch set (minimum 3 months), and up to 2 years for second and subsequent patch sets. 

    • First Patch Set: Customers on all platforms have up to one year from the release of the first patch set on the first platform of a major release to install it.

    • Second and Subsequent Patch Sets: For the second and any subsequent patch set release, customers on all platforms have up to two years from the release of a new patch set to install it. 

    As an example, for release X.Y (base release version X.Y.0.1): 

    • First patch set for (X.Y.0.2) comes out on Linux x86-64 in September 2010. Customers on all platforms have until September 2011 to install it. 

    • Second patch set (X.Y.0.3) comes out in September 2011. Customers would have two years – until September 2013 – to install X.Y.0.3. 

    • Third patch set (X.Y.0.4) comes out in July 2013, customers have until July 2015 to install it.

    During the grace period we will create new bug fixes for the previous patch set and the current patch set.

    Patching end dates for current and most recent patch sets can be found on My Oracle Support in Release Schedule of Current Database Releases (Doc ID 742060.1)

    --------
    CORRECTION:

    I appologize but I got used to Support policies for 18 years now and therefore got to learn about something which got removed with Oracle Database 10.2.0.5. The direct combination of "Terminal Patch Set" and "Extended Support" has been removed a while back (and I didn't know it). That means (and the above posting has been corrected already):

    In order to get Extended Support for Oracle Database 11.2 you will have to be on Oracle Database 11.2.0.4 (the terminal patch set) or on Oracle Database 11.2.0.3. In the latter case patching will end by August 27, 2015 - which is described clearly in MOS Note: 742060.1


    Release Patching Ends

    Exceptions*

    11.2.0.4 31-Jan-2018
    HP-UX Itanium: Patching ends Dec 2020. Beginning Feb 1, 2018, Sev 1 fixes only (no PSU or CPU will be produced).
    11.2.0.3 27-Aug-2015

    11.2.0.2 31-Oct-2013
    End date extended beyond normal.

    Comments:

    Hi

    Does it mean that after Aug-27-2015 there will no PSU/CPU or any one off bug fixes available for 11.2.0.3?
    Is there any option to get paid extended support beyond Aug-27-2015 and what is convered in that?

    Thx
    -Ashish

    Posted by Ashish Jain on May 01, 2014 at 07:57 PM CEST #

    Ashish,

    you may please check:
    Release Schedule of Current Database Releases
    MOS Note.742060.1

    This explains that the Extended Support offer runs out for 11.2.0.3 in August 2015. If you need further extended ssupport for 11.2 you will have to move to 11.2.0.4 for that. Then you'll get almost another half year of Extended Support at no extra cost - plus it is your decision to purchase further Extended Support once the first year of waived Extended has ended.

    Cheers, Mike

    Posted by Mike on May 06, 2014 at 01:09 PM CEST #

    Hi Mike,

    On Your workshop in Copenhagen, You mentioned that we need to apply for the extra year of support for 11.2. DOes this still apply?

    Br,
    Kim

    Posted by Kim on July 03, 2014 at 10:11 AM CEST #

    Kim,

    no action is required to take advantage of the first year of waived (free) extended support for Oracle Database 11.2 - but keep in mind that the first full year will apply to Oracle 11.2.0.4 only. For 11.2.0.3 the extended support will end 27-AUG-2014 - and for 11.2.0.2 and 11.2.0.1 there's no extended support available.

    Just when you'd like to have more than this first year you'll have to contact Oracle.

    Cheers, Mike

    Posted by Mike on July 07, 2014 at 01:16 PM CEST #

    Hi Mike,

    If Oracle has waived first year of EXTENDED SUPPORT for 11.2.0.4, does it mean we do not need to pay for extended support till Jan 2016.

    If we need support beyond Jan 2016, we have the option of purchasing extended support, which would last until Jan 2018, correct?

    Regards,
    Vijay

    Posted by guest on July 09, 2014 at 10:21 AM CEST #

    Vijay,

    this is correct - no payment for the first year of Extended Support for 11.2. And if you need additional Extended Support after the first (free) year then you'll have to signal this to Oracle and pay an additional 20% Support (only Support, not license!) fee on top. Same for year 3.

    Thanks, Mike

    Posted by Mike on July 09, 2014 at 10:46 AM CEST #

    Mike,
    I went through the 475 page slideshow that you and Roy Swonger put together about upgrade to 12c. Since you are very knowledgeable about upgrades, here are few questions:

    a) As far as I understand, during error correction support, Oracle will continue to produce patches for fixing various bugs and/or security issues for 11.2.0.4 but they will not release a new version of Oracle. Is this correct?

    b) If I am ready to pay for extended support beyond 2016, I can stay on 11.2.0.4 till 31-Jan-2018 and there is no rush for me to upgrade to 12c. Is this statement correct?

    The reason I am asking is that client is getting some information that since premier support for 11.2.0.4 will end on 31-Jan-2015, sky will fall unless they upgrade to 12c. Is this correct?

    Thanks,
    Arun

    Posted by guest on August 21, 2014 at 04:08 PM CEST #

    Hi Arun,

    thanks for your comments.

    (a) During the Extended Correction Support Oracle will produce critical and security fixes. Those can be logged and requested by customers who have an Extended Support contract. In the first year this will apply to every customer on Oracle 11.2.0.4 at no extra costs and without any extra action necessary. For Oracle 11.2.0.3 this option will end at Aug 27, 2015 as Extended Support for Oracle 11.2.0.3 will end by this date.

    (b) If you are ready to pay Extended Support (year 1 for 11.2.0.4: FREE --- year 2/3: each year 20% of your support fee extra) then you could think of staying. But I'd just recommend you this if there's absolutely no other option. Reason: Usually people wait for at least the first patch set for a new release. If your plan is now to wait for Oracle 12.2 I can't give you a date but I'd foreseeing that you may get into trouble to start your testing for 12.2.0.2 early enough to switch before even the Extended Support for Oracle 11.2.0.4 will finally end by Jan 31, 2018. Please be aware regarding Oracle 12.2 that I'm only speculating based on experiences from the past.

    Hope this answers your questions :-)

    Cheers
    Mike

    Posted by Mike on August 21, 2014 at 04:55 PM CEST #

    Hi,

    It's not a really clear board.
    the last patchset version 11.2.0.4 is GA on 05/2014
    The Premier (grace ?) end of Support (2 year) will be on 05/2016 ?
    The extended support (? years) will be on 01/2018 ?

    I suppose it's more easy to create a new proper article on the blog than update each time this article...

    Posted by Gilles on September 18, 2014 at 11:31 AM CEST #

    Hi,

    thanks for your kind advice.

    Actually it's pretty simple and straight forward:
    - Premier Support 11.2.0.x ends: 31-JAN-2015
    - Extended Support 11.2.0.3 ends: 27-AUG-2015
    - Waived Extended Support 11.2.0.3: 31-JAN-2016
    - Extended Support 11.2.0.4 ends: 31-JAN-2018
    - Waived Extended Support for 11.2.0.4 ends: 31-JAN-2016

    Pretty simply, isn't it?

    If you would have looked at MOS Note:742060.1 (see my article above) you'd have seen that GA for 11.2.0.4 was 27-AUG-2013 - not as you mention 05/2014 ;-)

    Hope this helps - cheers
    Mike

    Posted by Mike on September 18, 2014 at 12:13 PM CEST #

    Actually even though it sounds that simple my above comment has an error (thanks Ronit) - it should say:

    - Premier Support 11.2.0.x ends: 31-JAN-2015
    - (Waived) Extended Support 11.2.0.3 ends: 27-AUG-2015
    - Extended Support 11.2.0.4 ends: 31-JAN-2018
    - Waived Extended Support for 11.2.0.4 ends: 31-JAN-2016

    Sorry for that ...
    Mike

    Posted by Mike on October 15, 2014 at 12:30 AM CEST #

    Is there any way to extend the extened support of 11.2.0.3

    to say 31/1/2016 ?.

    /Peter

    Posted by Peter on February 12, 2015 at 06:26 PM CET #

    No - sorry for that.
    Extended Support for Oracle 11.2.0.3 will END 27-AUG-2015.
    My recommendation: start testing your upgrade to Oracle Database 12.1.0.2 now. Then your chances will be good to upgrade within the next months.

    And if you doubt, please have a look into MOS Note:161818.1
    Click on the "11.2" release link in the left most column.
    Then search for "Availability and Known Issues with Oracle 11.2.0.3" patch set - and check all the issues, alerts and issues introduced.
    Repeat the same exercise with 11.2.0.4 and 12.1.0.2. And don't tell me you'll move to 11.2.0.4 instead ;-)

    Cheers
    Mike

    Posted by Mike on February 13, 2015 at 11:10 AM CET #

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    Mike Dietrich - Oracle Mike Dietrich
    Master Product Manager - Database Upgrade & Migrations - Oracle Corp

    Based near Munich/Germany and spending plenty of time in airplanes to run either upgrade workshops or work onsite or remotely with reference customers. Acting as interlink between customers/partners and the Upgrade Development.

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