What Happened to My Sun Ray Software Docs?

For those of you who have used the Sun Ray Software product before and are ready to help us test out the new Sun Ray Software 5 EA 1 release, you might notice a change to the product documentation.

You've been used to seeing this:

And now you are seeing this:

First of all, don't panic!  Take a deep breath.  Everything is going to be o.k.

To coincide with the change in the VDI 3 product, the official SRS 5 product documentation has moved to a wiki.  Although there are a number of advantages with using a wiki, we are focusing on the following benefits to the SRS 5 customers:

  • The ability for you to provide feedback (comments) on a per page basis, much like a blog.
  • Giving you information in a more topic based structure, specifically focusing on tasks (procedures).
  • Instantaneous updates to you from the product team during the Early Access programs.
  • Exposing more information at a higher level, so you can hopefully find it more easily.

I also want to make it clear that the change to the wiki has not changed our commitment to provide quality documentation. The SRS 5 documentation wiki is based on an enterprise-level wiki, it has dedicated writers assigned to it working closely with the product teams, and this new platform should help improve the accuracy of the content. 

My job is to moderate the documentation wikis and to make sure you get the information you need.  And, to do that, your continued comments and feedback are vital.

Once you get to the main SRS 5 Information Center page, just click the SRS 5 Documentation tab and check out both the new Sun Ray Sever Software 4.2 and Sun Ray Connector for Windows OS 2.2 wikis. 

I'll be back in the next few weeks to do a tour of each of the new wikis and give you the highlights.  If there is anything you'd like me to focus on, just leave a comment on the wiki or on this blog.

I look forward to your feedback.
Paul Kasper

Comments:

I understand the trend to avoid official documentation and the bureaucracy involved in getting it published, but in the majority of installs I've done, I am not allowed access to the Internet due to local security / firewall issues.
Therefore, part of my preparations included downloading and printing (parts) of the installation and admin guides.

Is there any way a .zip file can be made of the current documentation snapshot so it can be used offline?
Thanks!

Posted by Garry Robbins on July 13, 2009 at 12:05 AM PDT #

Hi Garry,

Thanks for your comment. Just to be clear, we are not avoiding "official documentation." We are just changing the process on how we produce and deliver official documentation. And, BTW, there will be bureaucracy in whatever we do. ;)

And, we also understand that some users need offline access. On both wiki sites, you are able to export PDF versions of the site.

http://wikis.sun.com/display/SRSS4dot2/Printable+PDFs

http://wikis.sun.com/display/SRWC2dot2/Printable+PDFs

You can access both of these pages from the product wiki's left-hand nav bar (3rd link).

Let me know if this provides what you need, and thanks for your feedback.

Paul

Posted by Paul Kasper on July 13, 2009 at 12:24 AM PDT #

Slick! Thanks for the response.

I'll be giving the installation a trial in a few days, so I'll see how it works.

Posted by Garry Robbins on July 13, 2009 at 12:45 AM PDT #

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