Saturday Feb 24, 2007

Repair-o-rama

My laptop hasn't been the only failure that's been testing my nerves lately.  Over the course of the last 11 months the following things have gone wrong around the house:

Clothes dryer fails last spring.  Have since replaced with new clothes dryer.  Awaiting service this morning from repair man since the new one just failed last night.  Update:  $172.  Of course, parts have to be ordered.

Brand new (and very expensive) refrigerator stops working after two weeks.  Thankfully it failed within the retailers 30 day money back replacement period or we would have had to wait 3 weeks for the part.  Retailer delivered a new unit in less than a week.  Thankfully I moved the old one out to the garage instead giving it away.

Ice machine in old refrigerator burns itself up as owner (me) didn't hook up a water supply when rushing to transer food from new but broken refrigerator.  Not replaced, but freezer compartment still smells like burnt plastic.

Less than year old dishwasher needed new pump.  About 3 weeks without a dishwasher while awaiting new pump.  Covered under warranty.

Less than year old gas cooktop has internal electrical fire and requires new wiring and igniters for all the burners.  About 1.5 months where we had to light the cooktop manually.  Covered under warranty.

Pool pump cracks a leak in the housing, requires replacement.  $800 parts and labor.

Downstairs AC Unit fails (in the middle of Summer).  Requires replacement.  $1500.  Should be noted that several same day/emergency AC places quoted me upwards of $4000.  Next day service guy (who is now "our HVAC guy") about fell over when he saw what they wanted to charge.  Moral of the story, it pays to shop and compare.

Garage door tortion spring snaps.  $400 parts and labor.

New pool pump pressure takes toll on older pipes and blows off PVC and couplers from heater.  Couplers alone $170.  Total repair cost $320.

Pool pipe from main drain is broken somewhere under the deck.  Cost unknown, just can't use the main drain, only the skimmer.

Misc failures:  Garbage disposal, Nintendo GameCube, Toshiba DVD player.  All cost more to have fixed than to be replaced.

Thursday Feb 22, 2007

Return of the Ferrari

The saga of my Acer Ferrari drew to a close today when the FexEx (Ground) guy dropped it off around 4:30 PM.

Not exactly what I would call stellar turn-around time.  What's worse is the "repair" slip noted that the work was completed on February 13th, so for that past nine days it's been held up somewhere in the shipping process.  I highly doubt it was a hold up on the FedEx side, more like a hold up getting it to FedEx.

Not that Acer is all to blame.  Sun's Asset Management team for some reason feels it's a good idea to register the notebooks to a person on their team.  That includes, email, addresses, etc.  While that might seem like a good idea when it comes to proving actual ownership, it's a huge hassle when it comes to support.  What they probably didn't think about (or care) is that it renders Acers Online Repair Request system useless.  You then are forced to call the 1-800 number to arrange for service.  This 1-800 service frequently has wait times in the plus 2 hour range.

When you do get through to speak to a human and after you sit there and pretend that you unseated the RAM, took the battery out and all the other brain dead troubleshooting, you have to be extremely clear that you do NOT want the laptop shipped to the address that they have for your laptops serial number.  Even though your name gets on the service record, an extra special touch is that the unit is returned to customized (including logins and registered owners name in Windows) to be the person that it is registered too in the system.  Hola Maria!

All in all, over 30 days to get a hard drive replaced.  I kept thinking to myself, what if I was in an administrative role at Sun and this was my sole machine.  What if I didn't have a Sun Ray?  I'd be totally unproductive for a month.  Huge thumbs down.


 

 

 

 

Monday Feb 19, 2007

Have You Seen Me?

Last seen on February 7th dressed in cardboard and bubblewrap and wearing a FedEx Logo heading to Temple, Texas to get its hard drive replaced.

Thursday Feb 08, 2007

The cost of PC Support

Just a personal example from when my Acer died

Time spent on phone on hold:  Roughly two hours in my four attempts

Days without my computer: 20 (and counting)

Cost of shipping supplies: $15

FedEx with insurance: $40

Cost of lost data:  Unknown but high

First moral of the story:  I should have just gone down to CompUSA and bought a new HDD and ate the cost myself.

Second moral of the story:  Stop doing work on the laptop and do as much as possible from my Sun Rays.  Something I've been doing for 20 plus days in a row now and loving it.  I just need to get one of the new Sun Ray 2 based laptops from Accutech. 

 

 

About

My name is Craig Bender aka ThinGuy. I'm a Principal Software Developer for Oracle's Virtual Desktop Engineering group.

I architect and evangelize the use of Oracle's Desktop technology including Sun Ray, Secure Global Desktop, and Oracle VDI.

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