The cost of PC Support

Just a personal example from when my Acer died

Time spent on phone on hold:  Roughly two hours in my four attempts

Days without my computer: 20 (and counting)

Cost of shipping supplies: $15

FedEx with insurance: $40

Cost of lost data:  Unknown but high

First moral of the story:  I should have just gone down to CompUSA and bought a new HDD and ate the cost myself.

Second moral of the story:  Stop doing work on the laptop and do as much as possible from my Sun Rays.  Something I've been doing for 20 plus days in a row now and loving it.  I just need to get one of the new Sun Ray 2 based laptops from Accutech. 

 

 

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About

My name is Craig Bender aka ThinGuy. I'm a Principal Software Developer for Oracle's Virtual Desktop Engineering group.

I architect and evangelize the use of Oracle's Desktop technology including Sun Ray, Secure Global Desktop, and Oracle VDI.

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