The cost of PC Support
By ThinGuy on Feb 08, 2007
Just a personal example from when my Acer died.
Time spent on phone on hold: Roughly two hours in my four attempts
Days without my computer: 20 (and counting)
Cost of shipping supplies: $15
FedEx with insurance: $40
Cost of lost data: Unknown but high
First moral of the story: I should have just gone down to CompUSA and bought a new HDD and ate the cost myself.
Second moral of the story: Stop doing work on the laptop and do as much as possible from my Sun Rays. Something I've been doing for 20 plus days in a row now and loving it. I just need to get one of the new Sun Ray 2 based laptops from Accutech.