Tuesday Jan 10, 2012

Oracle Support & VM

Often requested are the documents and policies regarding Oracle Support and VM.  Here is a foundational starting point for all on the subject.  If you know of others, please submit in the comments.

Read and review the following;

  1. Oracle Linux and VM Certified Hardware
  2. Oracle VM General Policy Description [ID 466538.1]
  3. Oracle VM General Frequently Asked Questions [ID 464756.1]
  4. Support Position for Oracle Products Running on VMWare Virtualized Environments (Doc ID 249212.1)
  5. Does OBIEE Provide Support For Virtualization And Virtual Machines Or VMWare (Doc ID 1063937.1)
  6. Certified Software on Oracle VM [ID 464754.1]
    1. Entitlement for Oracle VM support
      ..... If a customer has an Oracle product issue but no Oracle VM support entitlement, the customer will be informed that they lack support entitlement for Oracle VM and that to receive further Oracle product assistance, they will be required to reproduce the issue in a non-virtualized environment.

Customers can participate in the Linux and Virtualization communities that exist:
Thanks
- Chris Warticki - Global Customer Management
#Oracle News, Info & Support
@cwarticki

About

Chris Warticki
Support Specialist, Presenter Extraordinaire, Toastmaster & self-proclaimed Support "spokesmodel".

Chris has been working for Oracle for over 15 years. Chris educates customers how to maximize their Support investment and leverage the support tools and available resources as part of Premier Support.

Chris works for Global Customer Management and speaks with customers on all topics regarding Oracle support services

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