By Cwarticki-Oracle on Feb 23, 2016
First and ALWAYS – the #1 investment is made in the PRODUCT, PRODUCT, PRODUCT.
Remain a student of the product.
· Service Cloud Learning Center
Service Cloud Learning Subscription - The learning subscription is organized into these channels:
3. Oracle Cloud Portal (Subscription and Services Admin)
Expand your Network
Oracle Mobile App – News, Events, Videos etc
SOCIAL Circles of Influence
· Oracle Service Cloud Support
· Oracle Cloud Zone
· Cloud Café (Podcasts)
Engage with Oracle Support:
· Upload any necessary reports if logging a Service Request
· Leverage Oracle Collaborative Support (web conferencing)
· Better Yet – Record your issue and upload it (why wait for a scheduled web conference?)