Thursday Sep 18, 2014

OOW - Focus On Oracle Support

 
Monday, Sep 29, 2014

Conference Sessions

Best Practices for Maintaining and Supporting Oracle Enterprise Manager
Farouk Abushaban, Senior Principal Technical Analyst, Oracle
2:45 PM - 3:30 PM Intercontinental - Grand Ballroom C CON8567
Oracle WebLogic Server: Best Practices for Troubleshooting Performance Issues
Laurent Goldsztejn, Principal Engineer, Proactive Support, Oracle
4:00 PM - 4:45 PM Moscone South - 270 CON8307
Oracle Exadata: Maintenance and Support Best Practices
Christian Trieb, CDO, Paragon Data GmbH
Jaime Figueroa, Senior Principal Technical Support Engineer, Oracle
Bennett Fleisher, Customer Support Director, Oracle
4:00 PM - 4:45 PM Moscone South - 310 CON8259
Monday, Sep 29, 2014

Conference Sessions

Best Practices for Maintaining and Supporting Oracle Database
Balaji Bashyam, Vice President, Oracle
Roderick Manalac, Consulting Tech Advisor, Oracle
11:45 AM - 12:30 PM Moscone South - 310 CON8270
Prevention: Best Practices for Proactively Supporting Oracle E-Business Suite
Deidre Engstrom, Sr. Director, EBS, Proactive Support, Oracle
1:30 PM - 2:15 PM Moscone West - 2020 CON8575
Understanding Patching for Your Oracle Fusion Cloud Services
Marc Lamarche, Senior Director, Global Fusion HCM Support, Oracle
5:15 PM - 6:00 PM Moscone West - 3007 CON8476
Tuesday, Sep 30, 2014

Conference Sessions

Best Practices for Maintaining Oracle Fusion Middleware
Ken Vincent, Senior Principal Technical Support Engineer, Oracle
10:45 AM - 11:30 AM Moscone West - 3022 CON8285
Oracle Database 12c Upgrade: Tools and Best Practices from Oracle Support
Agrim Pandit, Principal Software Engineer, Oracle
5:00 PM - 5:45 PM Moscone South - 310 CON8236
Wednesday, Oct 01, 2014

Conference Sessions

Oracle Solaris: Best Practices for Maintenance and Upgrades
Walter Fisch, Director, Solaris & Network Domain, Oracle
Alfred Mayerhofer, Sr Principal Technical Support Engineer, Oracle
10:15 AM - 11:00 AM Intercontinental - Grand Ballroom A CON8312
Composite Deployment in Oracle SOA Suite
Antonella Giovannetti, SOA Proactive Support Engineer, Oracle
11:30 AM - 12:15 PM Moscone South - 236 CON8568
Best Practices: SQL Tuning Made Easier with SQLTXPLAIN (SQLT)
Mauro Pagano, Senior Principal Technical Support Engineer, Oracle
12:45 PM - 1:30 PM Moscone South - 310 CON8266
Proactive Support Best Practices: Oracle E-Business Suite Payables and Payments
Stephen Horgan, Senior Principal Technical Support Engineer, Oracle
Andrew Lumpe, Senior Principal Support Engineer, Oracle
2:00 PM - 2:45 PM Moscone West - 3006 CON8479
Sys Admin Best Practices: Maintaining Oracle Server and Storage Systems
Daniel Green, Sr Technical Support Engineer, Oracle
Jeff Nieusma, Senior Principal Engineer, Oracle
3:30 PM - 4:15 PM Intercontinental - Intercontinental C CON8313
Thursday, Oct 02, 2014

Conference Sessions

JD Edwards EnterpriseOne Performance Tips and Baseline Tuning
James Booth, Senior Technical Support Engineer, Oracle
9:30 AM - 10:15 AM Moscone West - 2020 CON8323
System Support: Learn How to Automate Service Requests and Improve Resolution Time
Remco Lengers, Sr. Manager Proactive Support, Oracle
Michael Mcdonnell, X86 & ES Automation Lead, Oracle
10:45 AM - 11:30 AM Marriott Marquis - Salon 1/2/3* CON9132
Best Practices for Maintaining Your Oracle RAC Cluster
William Burton, Consulting Member of Technical Staff, Oracle
Scott Jesse, Customer Support Director, RAC, Storage & RAC Assurance, Oracle
Bryan Vongray, Senior Principal Technical Support Engineer, Oracle
12:00 PM - 12:45 PM Moscone South - 310 CON8252
PeopleSoft: Support in the Age of Update Manager
Ganesan Sankaran, Principal Support Engineer, Oracle
12:00 PM - 12:45 PM Moscone West - 2020 CON8325
Best Practices for Maintaining Siebel CRM
PREM Lakshmanan, Senior Director Customer Support, Oracle
Iain Mcgonigle, Senior Director, Customer Support, Oracle
12:45 PM - 1:30 PM Moscone West - 3009 CON8314
Best Practices for Patching and Maintaining Oracle E-Business Suite
Jason Brincat, Senior Principal Technical Support Engineer, Oracle
Bill Burbage, Sr Principal Technical Support Engineer, Oracle
1:15 PM - 2:00 PM Moscone West - 3006 CON8478
Best Practices for Maintaining Primavera EPPM Solutions
Michael Kieffer, Senior Manager, Oracle
Mary Wiedenman, Sr. Program Manager, Oracle
2:30 PM - 3:15 PM Marriott Marquis - Salon 1/2/3* CON8576
Thursday, Oct 02, 2014

Conference Sessions

Best Practices for Supporting Oracle Hyperion EPM and Business Intelligence Solutions
Dave Valociek, Senior Director, Customer Support, Technology - EPM/BI, Oracle
Mitra Veluri, Senior Principal Technical Support Engineer, Oracle
12:00 PM - 12:45 PM Moscone West - 3008 CON8309
  
My Oracle Support Monday Mix

Monday, Sep 29

Join us for a fun and relaxing happy hour at the annual My Oracle Support Monday Mix happening Monday, September 29 from 6:00 to 8:00 p.m. at the ThirstyBear Brewing Company – just a 3 minute walk from Moscone Center. Admission is free for Premier Support customers with your Oracle OpenWorld badge. For more information, visit oracle.com/goto/mondaymix 6:00 PM - 8:00 PM ThirstyBear Brewing Company
Oracle Support Stars Bar & Mini Briefing Center

Monday, Sep 29

Visit us Monday, Tuesday and Wednesday during exhibition hall hours. Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and services, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Tuesday, Sep 30

Visit us Monday, Tuesday and Wednesday during exhibition hall hours. Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and services, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Wednesday, Oct 29

Visit us Monday, Tuesday and Wednesday during exhibition hall hours. Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and services, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 3:45 PM Moscone West Exhibition Hall, 3461 and 3908

To secure a seat in a session, please use Schedule Builder to add to your Schedule.

Wednesday Jan 09, 2013

What should strategic CIOs focus on in 2013? (OracleVoice on Forbes)

A challenging question. One that deserves both reflection and action.  Bob Evans writes a fantastic article on OracleVoice on Forbes.   

Bob highlights customer intelligence and customer needs' analysis.  Most importantly, Bob identifies four threats that CIO's should take heed.

"As a result, the coming year will see intense CIO involvement in optimizing customer experiences, exploiting analytics, transforming Big Data to Big Opportunities, accelerating all facets of enterprise execution, mainstreaming social capabilities, and enabling co-creation of value with customers."

The full article here.

Happy New Year

Chris Warticki
Global Customer Management & Training


Wednesday Jul 11, 2012

MOS Flash Going Bye-Bye...Welcome MOS HTML(ADF)

When MetaLink switched over to My Oracle Support......we'll, I won't go there.  I'm still twitching from the aftermath and the all publicity my blog received.  Remember, I'm FOR the customer.

My Oracle Support Outage Planned for Weekend of July 13, 2012 - check your MOS Dashboard - Site Alerts

Read the following communications and watch the video with Dennis Reno, VP, Customer Portal Experience.

  1. Dear Valued My Oracle Support User 
  2. My Oracle Support Upgrade Begins July 13, 2012 
  3. The New My Oracle Support User Interface [ID 1385682.1] 

We encourage you to regularly access The New My Oracle Support User Interface Web Page (Article ID 1385682.1) for up-to-date transition information and to review the video series that takes you through My Oracle Support’s features and functionality using the new HTML interface.

Learn the Basics in Minutes
Quick Start - Service Request Flow
Service Request Management
Features and Functionality
Customer User Administration
Hot Topic Email
Service Request Profiles
Quick Search

If you have any questions or feedback, please log into My Oracle Support and use the “Contact Us” link located in the upper right hand corner. You can also provide feedback by taking this brief survey.

- Chris Warticki
#Oracle News, Info & Support
@cwarticki

Tuesday Jul 10, 2012

Platinum Services – The Highest Level of Service in the Industry

Oracle Platinum Services provides remote fault monitoring with faster response times and patch deployment services to qualified Oracle Premier Support customers – at no additional cost.

We know that disruptions in IT systems availability can seriously impact business performance. That’s why we engineer our hardware and software to work together. Oracle engineered systems are pre-integrated to reduce the cost and complexity of IT infrastructures while increasing productivity and performance.

And now, customers who choose the extreme performance of Oracle engineered systems have the power to access the added support they need – Oracle Platinum Services – to further optimize for high availability at no additional cost.  In addition to receiving the complete support essentials with Oracle Premier Support, qualifying Oracle Platinum Services customers also receive:

     24/7 Oracle remote fault monitoring

    Industry-leading response and restore times

o   5-Minute Fault Notification

o   15-Minute Restoration or Escalation to Development

o   30-Minute Joint Debugging with Development

    Update and patch deployment

Visit us online to learn more about how to get Oracle Platinum Services

Wednesday Sep 28, 2011

Oracle Twitter List

When I speak to customers and educate them on the variety of support communities that exist, Twitter is an untapped resource by the Oracle masses.  Recently, I was in a room of over 60+ customers, none of which had a twitter account nor follow any of the Oracle Tweeters from Oracle.

Until the OracleWiki is back, I've compiled a list that should get you started. I didn't include just anyone that tweets on Oracle, just those from our major product lines and lines of business. I added some of the usergroups too.

Embrace Twitter.  It will help you filter information to the Oracle products, services and events that are of interest to you.

  • OracleHealthSci OracleHealthSciences
    Oracle is a strategic business software and hardware systems provider to the health sciences industry
  • OracleMW Oracle Middleware
    Oracle Fusion Middleware 11g is the #1 application infrastructure foundation available today.

  • ORCLPartnerBiz OrclPartnerServices
    We are @emiliade & @mariusavram, Social Media Leads at Oracle Partner Business Center. Have a question? Tweet and we will reply.
  • OracleEPPM Oracle Primavera
    Oracle Primavera is the #1 provider of Enterprise Project Portfolio Management Solutions
  • OracleDevTools pieter humphrey
    All around Eclipse, JDeveloper/ADF, NetBeans, GlassFish and WebLogic content guy for Oracle Fusion Middleware's Java developer tools
  • OraclePress Oracle Press
    Authoritative, comprehensive, and current references on Oracle products and technologies.
  • OracleComms Oracle Comms
    Oracle Communications delivers a complete, open, and integrated platform for the communications industry.
  • OracleSQLDev OracleSQLDeveloper
    Oracle SQL Developer Product Marketing, Management and Development Team #sqldev
  • orafaq Oracle FAQ
    Monitor what's happening on OraFAQ.com and the rest of Oracle land.
  • odtug ODTUG
    The Oracle Development Tools User Group twitter updates about all things relevant to developers using Oracle databases.
  • Oracle_Edu Oracle University.
    Learn Oracle From Oracle
  • oracleopenworld
    Get the inside scoop, important announcements, and valuable tips and tricks for making the most of your experience at Oracle OpenWorld.
  • OracleProfit Profit Online
    Stay tuned to the latest news about Oracle, IT strategy, leadership, and driving your business to success.
  • QuestUserGroup Quest International
    The learning and networking source for Oracle apps professionals
  • JDeveloper JDeveloper & ADF
    ADF is an end-to-end Java EE framework that simplifies development by providing out of the box infrastructure services and a visual and declarative development
  • OracleBlogs OracleBlogs
  • oracleEPMBI Oracle EPM & BI
    Official account for Oracle's Hyperion Enterprise Performance Management and Business Intelligence Product News, Updates, and Conversation.
  • oracleutilities Oracle Utilities
    Oracle provides utilities with the world's most complete set of software choices.
  • ORCL_Virtualize OracleVirtualization
    Oracle offers the only complete desktop-to-datacenter virtualization solution to virtualize and manage your full hardware and software stack, from apps to disk.
  • PeopleSoft_Info PeopleSoft
    PeopleSoft Information Development - Your One Stop Shop for PeopleSoft Content
  • oraclemix Oracle Mix
    Social network, idea sharing, groups and more for the Oracle community: http://mix.oracle.com
  • OracleCRM OracleCRM
    Tweets about what's new with Oracle's Complete CRM products.
  • Oracle_EMEAPR Oracle_EMEAPR
    Official news and updates from the EMEA PR team
  • oraclewebcenter Oracle WebCenter
    Oracle WebCenter is the user engagement platform for social business, connecting people and information. Stay up to date with product news, events & more.
  • HyperionUserGrp OAUG Hyperion SIG
    The purpose of the Hyperion User Group is to share resources to help leverage your investment in Oracle Hyperion Performance Management. Join Us!
  • OracleWebLogic Oracle WebLogic
    Check out our YouTube channel for videos and info about WebLogic
  • OAUG1 OAUG
    The Oracle Applications Users Group (OAUG) is a global organization that enhances the capabilities of real Oracle Applications users.
  • OracleDatabase Oracle Database
    Oracle Database news, events, learning resources, and lots more.
  • oraclemagazine Oracle Magazine
    Oracle Magazine contains technology-strategy articles, Oracle and partner news, customer features, and more.
  • Exadata Exadata PM Team
    The Oracle Exadata Storage Server is a storage product highly optimized for use with the Oracle database.
  • OracleE20 Oracle E2.0
    Oracle Enterprise 2.0: Improve Enterprise Productivity by Connecting People, Content and Business Processes
  • OracleBPM Oracle BPM
    The Oracle BPM corporate Twitter account that covers Oracle Business Process Management offerings.
  • chriscmuir chriscmuir
    Oracle ACE Director, nuff said
  • oracleace Oracle ACE Program
  • OUM_Info OUM
    The Oracle® Unified Method (OUM) is Oracle’s standards-based method that enables the entire Enterprise Information Technology (IT) lifecycle.
  • Oracle_OnDemand Oracle_OnDemand
    Oracle On Demand helps customers control their systems to drive business performance. We deliver Oracle's cloud services - gain speed, lower cost, reduce risk.
  • Oracle Oracle
    Stay connected with all things Oracle: products, services, training, news, events, promotions, and more.
  • OracleHCM Oracle HCM Marketing
    The OracleHCM team is a group of dedicated folks at Oracle that represent E-Business Suite, PeopleSoft, and Fusion HCM product lines.
  • peoplesoftwiki PeopleSoft Wiki
  • OracleRetail Oracle Retail
    Oracle is the #1 provider of innovative and comprehensive software solutions for retailers
  • myoraclesupport My Oracle Support
    Follow the My Oracle Support Team for the latest news and information. Views expressed here are our own & do not necessarily reflect the views of Oracle.
  • OracleMiddle Oracle Middleware
    Oracle Fusion Middleware
  • soacommunity SOA Community
    Hey there! SOA Community is using Twitter. Join us to network and exchange with the community! What’s happening? Start sharing your tweets @soacommunity
  • wimcoekaerts Wim Coekaerts
    I manage Oracle Linux, Oracle VM (x86 + sparc), Virtualbox, Sunray, Oracle VDI and Secure Globlal Desktop at the big O (Oracle) along with MySQL support.
  • COLLAB_OAUG COLLABORATE - OAUG
    News on COLLABORATE 12: Technology Applications Forum for the Oracle Community - OAUG Forum! COLLABORATE is presented by IOUG, OAUG & Quest.
  • oracle_em OracleEnterpriseMgr
    Follow the news around Oracle Enterprise Manager
  • AgilePLM Oracle Agile PLM
    mo betta, fasta, cleana products: evolving your product value chain. The official tweets from the Oracle Agile PLM team.
  • oracle_biee Oracle BI
    Oracle Business Intelligence product management team. Views expressed on this Twitter feed are our own & do not necessarily reflect the views of Oracle.
  • ORCL_Linux Oracle Linux
    Oracle Linux -- fast, modern, reliable -- free to download and distribute. Oracle delivers enterprise-class, highest quality support for Linux at lower cost.
  • oraclepartners ORCL PartnerNetwork
    Oracle PartnerNetwork is Oracle's official partner program - also known as OPN Specialized.
  • theappslab Oracle AppsLab
    Small development team within Oracle WebCenter, building cool stuff and blabbing about it. 
  • OracleEvents Oracle
    This is a automated feed with Oracle Events.
  • Oracle_EBS Oracle eBusiness
  • java Java
    The official Twitterstream of the #1 programming language in the world
  • IOUG IOUG
    Independent Oracle Users Group - Database and Technology Professionals, COLLABORATE 12 Partner. Get picked up on our feeds with hashtags #IOUG and #C12!
  • OracleFS Oracle Financial Svs
    Oracle delivers a comprehensive footprint of best-of-breed applications built on open standards to meet the needs of financial services institutions worldwide
  • OracleIDM Oracle Identity Mgmt
    Oracle Identity Management offers the most complete, best in class solution for your security needs
  • otnatopenworld otnatopenworld
  • OTNArchBeat OTNArchBeat
    News and updates covering what's happening in the Oracle Technology Network architect community.
  • OracleJDEdwards  Oracle JDEdwards
    News and updates covering what's happening in the JDE community.

Chris Warticki, Global Customer Management
#Oracle – Daily of OpenWorld Info
#Oracle News, Info and Support
Twitter

About

Chris Warticki
Support Specialist, (HPI)Corporate Athlete, Presenter Extraordinaire, Toastmaster & self-proclaimed Support "spokesmodel".

Chris has been working for Oracle for over 16 years. Chris educates customers how to maximize their Support investment and leverage the support tools and available resources as part of Premier Support.

Chris works for Global Customer Management and speaks with customers on all topics regarding Oracle support services

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