Tuesday Mar 01, 2016

Fusion Financials (ERP) Cloud Support Resources

First and ALWAYS – the #1 investment is made in the PRODUCT, PRODUCT, PRODUCT.

Remain a student of the product.

1. ERP Cloud Product Information Page

· ERP Webcast Series

2. EPM Cloud Product Information Page

· EPM Webcast Series

3. ERP / PPM Documentation and Resources

4. Oracle Cloud Learning Library

5. ERP Cloud Learning Subscription

6. Oracle University – Fusion Applications Training

7. Cloud.Oracle.com – Oracle Cloud Portal (Subscription and Services Admin)

ERP Cloud - Applications Customer Connect

Personalize My Oracle Support Experience

· Setup Proactive Alerts and Notifications

· Customize your MOS Dashboard

Collaborate. Communicate. Connect

· Subscribe to Cloud and SaaS, Newsletters

· Enterprise Performance Management News

· Oracle Mobile App – News, Events, Mobile MOS, Videos etc

· Oracle Support's ERP Community

SOCIAL Circles of Influence

· Cloud Solutions Blog

· Oracle Applications Blog

· ERP Cloud Forum Twitter

· OraERP.com

· YouTube – ERP Cloud

· Oracle Cloud Zone

· Oracle Cloud Marketplace

· Cloud Café (Podcasts)

KNOW Support Best Practices

Oracle Support Document 104.2 (Information Center: Fusion Financials)

Oracle Support Document 1456185.1 (Get Proactive with Oracle Fusion Applications

Oracle Support Document 1338511.1 (What Diagnostic Tests Are Available For Fusion Financials)

Oracle Support Document 1359493.1 (What Diagnostic Tests Are Available for Oracle Fusion Project Portfolio Management

View and EXECUTE the list of diagnostic tools for this product

Engage with Oracle Support

1. Upload ALL reports if logging a Service Request

2. Leverage Oracle Collaborative Support (web conferencing)

3. Better Yet – Record your issue and upload it (why wait for a scheduled web conference?)

4. Request Management Attention as necessary

Wednesday Jul 11, 2012

Three Fusion Applications Communities are Now Live

The Fusion Application Support Team (FAST) launched three communities on the My Oracle Support Community.  These communities provide another channel for customers to get the information about Fusion Applications that they need.

The three Fusion Applications communities are:

·     Technical - FA community -- covers all the Fusion Applications technology stack and technical questions from users.

·      Applications and Business Processes community -- covers all the functional questions and issues raised by users for all Fusion Applications except HCM.

·      Fusion Applications HCM community -- covers the functional questions and issues raised by users for Fusion HCM product family.

Good for Our Customers

Customers participating in these communities can ask questions and get timely responses from Oracle Fusion Applications experts who monitor the communities. The customers can search the Fusion Applications Community contents for information and answers. They also can collaborate with other customers and benefit from the collective experience of the community -- especially from people like you.
All customers and partners are invited to join My Oracle Support Community for Fusion Applications.

We believe that participating in the Fusion Applications communities can be a win-win option for everyone. We invite you to become an active part of the thriving Fusion Applications communities and experience how this interesting and insightful dialog can benefit you.

How to Join the Community

Navigate to http://communities.oracle.com.

Click the Profile Tab to register yourself and edit your profile.

·         You can subscribe to the Fusion Applications communities by editing your Community Subscriptions.

·         You can get RSS feeds for each of your subscribed communities from the same section.

About

Chris Warticki
Support Specialist, (HPI)Corporate Athlete, Presenter Extraordinaire, Toastmaster & self-proclaimed Support "spokesmodel".

Chris has been working for Oracle for over 17 years. Chris educates customers how to maximize their Support investment and leverage the support tools and available resources as part of Premier Support.

Chris works for Global Customer Management and speaks with customers on all topics regarding Oracle support services

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