Thursday Feb 25, 2016

Sales Cloud Support Resources

First and ALWAYS – the #1 investment is made in the PRODUCT, PRODUCT, PRODUCT.

Remain a student of the product.

1. Sales Cloud Product Information Page

2. Modern CRM Product Information Page

3. Sales Cloud Documentation and Resources

4. Sales Cloud Release Readiness

5. Sales Cloud Learning Library

6. Sales Cloud Learning Subscription

7. Oracle University – Fusion Applications Training

8. Cloud.Oracle.com – Oracle Cloud Portal (Subscription and Services Admin)

Sales Cloud - Applications Customer Connect

Personalize My Oracle Support Experience

· Setup Proactive Alerts and Notifications

· Star Favorite: Information Center: Oracle Fusion Applications - Oracle Sales Cloud

· Customize your MOS Dashboard

Collaborate. Communicate. Connect

· Subscribe to Cloud and SaaS, Newsletters

· Sales News

· Oracle Mobile App – News, Events, Mobile MOS, Videos etc

· Oracle Support's Sales Cloud Community

o Alerts

o Popular Documents

o Information Center: Oracle Fusion Sales

o Information Center:Fusion Applications ADFDI

o Information Center: Trading Community Model for Fusion CRM Product V1.0

o Information Center: Installing Oracle Fusion Sales

o Information Center: Troubleshooting Oracle Fusion Sales Catalog

o Information Center: Oracle Fusion Sales Catalog

o Information Center: Troubleshooting Oracle Fusion Sales Forecasting

o Information Center: Using Oracle Fusion Territory Management

o Information Center: Patching Oracle Fusion Territory Management

o Information Center: Overview - Oracle Fusion Territory Management

SOCIAL Circles of Influence

· Oracle Sales Cloud - Twitter

· Cloud Solutions Blog

· Oracle Applications Blog

· YouTube – Sales Cloud

· Oracle Cloud Zone

· Oracle Cloud Marketplace

· Cloud Café (Podcasts)

Engage with Oracle Support

1. Upload ALL reports if logging a Service Request

2. Leverage Oracle Collaborative Support (web conferencing)

3. Better Yet – Record your issue and upload it (why wait for a scheduled web conference?)

4. Request Management Attention as necessary

Monday Sep 22, 2014

OOW - Focus On Support and Services for Siebel CRM

 
Thursday, Oct 02, 2014

Conference Sessions

Customer Success Story: State of Michigan, MAGI Case Study
Beth Long, Project Manager, Cgi Technologies and Solutions Inc.
Sue Doby, Senior Director, Public Sector Consulting, Oracle
9:30 AM - 10:15 AM Marriott Marquis - Salon 1/2/3* CON2747
Best Practices for Maintaining Siebel CRM
PREM Lakshmanan, Senior Director Customer Support, Oracle
Iain Mcgonigle, Senior Director, Customer Support, Oracle
12:45 PM - 1:30 PM Moscone West - 3009 CON8314
  
My Oracle Support Monday Mix

Monday, Sep 29

Join us for a fun and relaxing happy hour at the annual My Oracle Support Monday Mix. This year’s gathering is Monday, September 29 from 6:00 to 8:00 p.m. at the ThirstyBear Brewing Company – just a 3 minute walk from Moscone Center. Admission is free for Premier Support customers with your Oracle OpenWorld badge. Visit our web site for more details: http://www.oracle.com/goto/mondaymix 6:00 PM - 8:00 PM ThirstyBear Brewing Company
Oracle Support Stars Bar & Mini Briefing Center

Monday, Sep 29

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Tuesday, Sep 30

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Wednesday, Oct 01

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 3:45 PM Moscone West Exhibition Hall, 3461 and 3908

To secure a seat in a session, please use Schedule Builder to add to your Schedule.

About

Chris Warticki
Support Specialist, (HPI)Corporate Athlete, Presenter Extraordinaire, Toastmaster & self-proclaimed Support "spokesmodel".

Chris has been working for Oracle for over 17 years. Chris educates customers how to maximize their Support investment and leverage the support tools and available resources as part of Premier Support.

Chris works for Global Customer Management and speaks with customers on all topics regarding Oracle support services

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