By cwarticki on Dec 13, 2011
Proactive Support is a huge initiative at Oracle Support. It has been for a long time. Proactive Support doesn't just mean adding content to the knowledge base. It's not just another 'tool' to use.
The Best Support is NO Service Request!
Proactive Support is about meeting your customers where they are. Social media is an important tool to leverage with our customer base. Stay connected.