That Brazilian Sensation - Customer Spotlight

I met with a couple of our fantastic customers in Sao Paulo a couple of weeks ago. I wanted to highlight them in the following blog article.

The first is Telefonica|Vivo. Telefonica SA is a Spain-based company active in the telecommunications and digital services sectors. The Company operates through three business segments: Telefonica Latin America, Tefonica Europa, and Others. It provides public and private telecommunication, media and entertainment services; under such brands as Telefonica, Movistar, O2 and Vivo, among others.

Telefonica is a loyal Oracle customer with many Oracle products in use.

A group of us from Oracle met with Daniel and Jorge from Telefonica and provided us with a tour of their data center. Pictured below is the group from Oracle and Telefonica (from left to right: Selma Snaider and Erivaldo Sousa (Oracle), Jorge and Daniel Soares de Barros (Telefonica), and Lauren Diehl (Oracle). (used with permission)


It was an amazing experience to be provided a tour of their data center. Below is a photo of their operations center along with the build-out of an additional 23,000 sq meter wing for increased capacity. (used with permission)


Many thanks to Daniel and Jorge for the tour. It was fantastic.

My second customer introduction was with Odebrecht. The company consists of diversified businesses catering to engineering and construction, investments in infrastructure and energy, industry, and supporting institutions sectors through its subsidiaries. The company holds expertise in the areas of energy, industrial engineering, infrastructure, oil and gas, real estate developments, environmental engineering, transportation and logistics, defense and technology, chemical and petrochemical, ethanol and sugar production, and investments and holdings, among others. Odebrecht operates along with its subsidiaries in several countries across the Americas, Europe, Middle East and Asia. Odebrecht is headquartered in Salvador, Brazil.

Odebrecht is another loyal Oracle customer with a very large Oracle product footprint.

Our Oracle team met with Alexsandre Bisetto during lunch and sat down in order to talk about current account team successes and related support opportunities.

Thank you Alexsandre for spending time with us.

I thoroughly enjoy getting to meet our customers no matter where I travel. Most of all, l like hearing about how our customers are using Oracle products to run their businesses. It makes me proud to work for a global company helping other global companies like those mentioned, succeed.

Finally, I met with an amazing Oracle team of Support Account Managers and staff (below) at our Sao Paulo office and facilitated a successful workshop. I look forward to my next visit.


Comments:

Chris,

It was very important having you and Lauren meeting our customers here in Brazil. And we also learned a lot with your fantastic workshop. We look forward to have you back soon! Thank you.

Posted by guest on May 09, 2013 at 03:19 PM EDT #

Chris,

It was a fantastic workshop. The experiences that you shared with us will help in our work everyday.

Hope see you soon.

Best Regards

Rafael Belo.

Posted by guest on May 15, 2013 at 11:17 AM EDT #

Chris,
Many thanks for your visit! We were very proud to bring our customers and to introduce you and Lauren to them.
SAM Mechanics is a fantastic training, superbly conducted, that I would like to broadly recommend. Support Account Managers in Brazil learned a lot and had the opportunity to review tools to keep them learning even more.
Expect to have you back soon!
All the best
Warley

Posted by Warley on May 16, 2013 at 07:58 AM EDT #

Chris,
Many thanks for your visit! We were very proud to bring our customers and to introduce you and Lauren to them.
SAM Mechanics is a fantastic training, superbly conducted, that I would like to broadly recommend. Support Account Managers in Brazil learned a lot and had the opportunity to review tools to keep them learning even more.
Expect to have you back soon!
All the best
Warley

Posted by guest on May 16, 2013 at 08:05 AM EDT #

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About

Chris Warticki
Support Specialist, Presenter Extraordinaire, Toastmaster & self-proclaimed Support "spokesmodel".

Chris has been working for Oracle for over 15 years. Chris educates customers how to maximize their Support investment and leverage the support tools and available resources as part of Premier Support.

Chris works for Global Customer Management and speaks with customers on all topics regarding Oracle support services

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