Support Tools, Diagnostics, Scripts and Resources

There's much more to your investment in Support than the ability to log a Service Request.  Here is a consolidated list of resources that is part of that very investment.  Make sure that you read the accompanying notes and user guides and feel free to engage the Customer Support Management team for a webcast overview.

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Diagnostics available for Server Technologies

  • Remote Diagnostic Agent (RDA)  - Note:314422.1- Required for all Server Technologies Service Requests
  • Ora-600/7445 and Call Stack Trace  Lookup Utility -  Note: 153788.1
  • 300+ DBA Scripts - Note 131704.1
  • Database Performance Tuning Scripts and Diagnostics
    • OSWatcher user guide - Note 301137.1
    • HANGFG user guide - Note 362094.1
    • LTOM user Guide - Note 352363.1
    • Stackx - Note 362791.1
    • PL/SQL Profiler - 243755.1
    • SQLTXPLAIN- 215187.1
    • TRCANLZR- 224270.1
    • Performance Tools Quick Reference Guide - Note:438452.1
    • Oracle Performance Diagnostic Guide (OPDG) - Note:390374.1
Diagnostics available for EBusiness Suite Applications
  • RDA for EBus - Note:183274.1  - Required for all EBusiness Service Requests
    • Include any diagnostic under the category of Data Collection for the Product you are using at the time you log the Service Request.
  • Diagnostic Support Pack Installation Guide - Note:167000.1
  • List of all available EBusiness Suite Diagnostics - Note:179661.1
  • Maintenance Wizard - Note:215527.1

Toolbars, Widgets and Xtras

Tools available for Peoplesoft/JDE Applications 

  • PSFT Setup Manager
  • PSFT Change Assistant
  • PSFT Change Impact Analyzer
  • PSFT Performance Monitor
  • JDE Change Assistant
  • JDE Support Assistant
  • JDE Performance Monitor

Tools available for Siebel Applications 

  • Upgrade Wizard
  • Application Deployment Manager
  • Script Checker Utility
Public scheduled  list of all available webconferences - http://www.oracle.com/support/seminars.html

Comments:

Chris, Support had me uninstall the Oracle DBA toolbar yesterday troubleshooting an OEM issue. Now the above link is no longer valid. Any ideas? Thanks

Posted by Nick Meola on December 10, 2008 at 02:13 AM EST #

Nick, Thanks for bringing this to my attention. I was searching all over for the Oracle DBA Toolbar and it's nowhere to be found. It used to be on OTN. I'm going to throw out a line to the customers on this. Anyone have this browser toolbar/widget available?

Posted by Chris Warticki on December 10, 2008 at 09:50 AM EST #

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About

Chris Warticki
Support Specialist, Presenter Extraordinaire, Toastmaster & self-proclaimed Support "spokesmodel".

Chris has been working for Oracle for over 15 years. Chris educates customers how to maximize their Support investment and leverage the support tools and available resources as part of Premier Support.

Chris works for Global Customer Management and speaks with customers on all topics regarding Oracle support services

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