Support Synchronization - Best Practices

When it comes to Working Effectively with Support, it really boils down to one key area: Synchronization.
The more synchronized you are with support, fewer service requests are created and the ones that are created are solved quicker.  Details here.  Comments welcome.

-Chris Warticki

twittering @cwarticki
Join one of the Twibes - http://twibes.com/OracleSupport or http://twibes.com/MyOracleSupport

Comments:

Post a Comment:
Comments are closed for this entry.
About

Chris Warticki
Support Specialist, Presenter Extraordinaire, Toastmaster & self-proclaimed Support "spokesmodel".

Chris has been working for Oracle for over 15 years. Chris educates customers how to maximize their Support investment and leverage the support tools and available resources as part of Premier Support.

Chris works for Global Customer Management and speaks with customers on all topics regarding Oracle support services

Search

Archives
« April 2014
SunMonTueWedThuFriSat
  
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
   
       
Today