SUNsetting of legacy support apps to My Oracle Support

Prepare for the upcoming retirement of Member Support Center, SunSolve and others.  December 10-12 will be the migration weekend to My Oracle Support.  The number one call to action to ensure continuous support is to register for My Oracle Support today.  There are still many opportunities to attend one of the remaining live sessions that the Customer Support Education team is leading.  Please join the discussion on the Support Training Community or Using My Oracle Support Community.

 

Register for any of the 80+ Global Sessions for Customers

Welcome—SUN Customers and Partners

Transition to My Oracle Support FAQ for Legacy Sun Customers

 

Escalation Instructions
Network of Oracle Resources

-Chris Warticki
twittering @cwarticki
Join one of the Twibes - http://twibes.com/MyOracleSupport or http://twibes.com/OracleSupport

Comments:

Have you seen any issues with the transition? In terms of delays, or other things that might upset former Sun customers? Best Regards, Lars Sjöström

Posted by Lars on February 07, 2011 at 04:07 AM EST #

Lars, I can't comment to any 'transition issues'. But, if there are any problems are related to the transition, Oracle Support is here to help. You can log a non-technical service request and we will gladly assist. The customer support education team conducted over 100+ global, instructor-led sessions to help mitigate questions and concerns. There are many on-line, recordings to assist customers by clicking the HELP in the right hand corner within MOS. -Chris

Posted by chris.warticki on February 07, 2011 at 07:08 AM EST #

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About

Chris Warticki
Support Specialist, Presenter Extraordinaire, Toastmaster & self-proclaimed Support "spokesmodel".

Chris has been working for Oracle for over 15 years. Chris educates customers how to maximize their Support investment and leverage the support tools and available resources as part of Premier Support.

Chris works for Global Customer Management and speaks with customers on all topics regarding Oracle support services

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