Some MOS Updates and Changes

Here are a few updates that you should be aware of in case you haven't read your news within your MOS Dashboard.

New to My Oracle Support - See Service Request Updates in Email
Support implemented one of the most customer requested features, giving users the ability to receive Service Request (SR) update details within the body of the update notification email. Previously when you received a Service Request update email notification, you were required to log into My Oracle Support to view the update details entered by the support en gineer. Visit Article ID 1543136.1 to learn how to activate this new feature.

Changes to IP Address for transport.oracle.com may affect ASR Manager, Secure File Transport (SFT), Common Array Manager (CAM), Solaris 11, and VOP
If you have installed ASR Manager, Secure File Transport (SFT), Common Array Manager (CAM), Solaris 11, or VOP software, you may need to make a change in your network configuration to accommodate the IP address change for transport.oracle.com that was implemented on May 10, 2013. Please review Document ID 1338575.1 for details.

MOS Release 6.5 Feature - Chat NOT available
This feature within the release notes is NOT available at this time.  The chat feature enables Oracle Support engineers to contact you through chat about open service requests (SRs). Your chat status is shown in the top right of the My Oracle Support page header. You can change your status to Available or Not Available. If your status is Available, you are visible to Oracle Support engineers.
It will be available in a future release. Sorry to tease you.

YOU are my customer!  Have a wonderful week.

-Chris Warticki
Global Customer Management, Support Specialist & Edu-Train-er

Comments:

Hi Chris

Could you please make sure that by far the most irritating "feature" of MOS - the page has expired message - is fixed?

Thank you.

Posted by Timur Akhmadeev on May 18, 2013 at 12:03 AM EDT #

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About

Chris Warticki
Support Specialist, Presenter Extraordinaire, Toastmaster & self-proclaimed Support "spokesmodel".

Chris has been working for Oracle for over 15 years. Chris educates customers how to maximize their Support investment and leverage the support tools and available resources as part of Premier Support.

Chris works for Global Customer Management and speaks with customers on all topics regarding Oracle support services

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