Platinum Services – The Highest Level of Service in the Industry
By Cwarticki-Oracle on Jul 10, 2012
Oracle Platinum Services provides remote fault monitoring with faster response times and patch deployment services to qualified Oracle Premier Support customers – at no additional cost.
We know that disruptions in IT systems availability can seriously impact business performance. That’s why we engineer our hardware and software to work together. Oracle engineered systems are pre-integrated to reduce the cost and complexity of IT infrastructures while increasing productivity and performance.
And now, customers who choose the extreme performance of Oracle engineered systems have the power to access the added support they need – Oracle Platinum Services – to further optimize for high availability at no additional cost. In addition to receiving the complete support essentials with Oracle Premier Support, qualifying Oracle Platinum Services customers also receive:
• 24/7 Oracle remote fault monitoring
• Industry-leading response and restore times
o 5-Minute Fault Notification
o 15-Minute Restoration or Escalation to Development
o 30-Minute Joint Debugging with Development
• Update and patch deployment