Oracle Support Resources List

Recently, I've been on a mission to consolidate a list of helpful resources that our customers should be leveraging.  Most often, the Customer Support Management team provides best practices training to customers that have been using Oracle Support and Oracle products for well over a decade.  Unfortunately, the vast majority are still using MetaLink and Oracle Support the same way they started a decade ago.

Proactive vs. Reactive Support is the challenge.  My answer is, the best support is no Service Request
Therefore, I wanted to create a list of Proactive Resources, Tips and Tools that we should all be using.   Send me your comments and let me know what you use to make your life easier with Oracle Support and Oracle Products.



Diagnostics available for Server Technologies

  • Remote Diagnostic Agent (RDA)  - Note:314422.1- Required
    for all Server Technologies Service Requests
  • Ora-600/7445 and Call Stack Trace  Lookup Utility -  Note:
    153788.1
  • 300+ DBA Scripts - Note 131704.1
  • 10g DB and AS Pre-Install Health Checks - Note:250262.1
  • Database Performance Tuning Scripts and Diagnostics
    • OSWatcher user guide - Note 301137.1
    • HANGFG user guide - Note 362094.1
    • LTOM user Guide - Note 352363.1
    • RACDDT 2.5 Guide - Note 360926.1
    • Stackx - Note 362791.1
    • PL/SQL Profiler - 243755.1
    • SQLTXPLAIN- 215187.1
    • TRCANLZR- 224270.1

Diagnostics available for Applications EBusiness Suite


  1. Free Training available
  2. RDA for EBus - Note:183274.1  -
    Required for all EBusiness Service Requests
    1. Include any diagnostic under the category of Data
      Collection

      for the Product you are using at the time you log the Service Request.
  3. Diagnostic Support Pack Installation Guide - Note:167000.1
  4. List of all available 11i EBusiness Suite Diagnostics -
    Note:179661.1
  5. List of all available 12i EBusiness Suite Diagnostics -
    Note:421245.1
  6. Maintenance Wizard - Note:215527.1 
Support Tips and Recommended Resources
For more information on any of these resources, support best practices, advanced support tools or efficiencies using Oracle's Support Portals, just drop an email to support-training_us@oracle.com

Any information without transformation is just information.
Chris Warticki, Sr. Customer Support Manager

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About

Chris Warticki
Support Specialist, Presenter Extraordinaire, Toastmaster & self-proclaimed Support "spokesmodel".

Chris has been working for Oracle for over 15 years. Chris educates customers how to maximize their Support investment and leverage the support tools and available resources as part of Premier Support.

Chris works for Global Customer Management and speaks with customers on all topics regarding Oracle support services

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