Oracle Support RDA 4.10 - Production Release

I've written about RDA before and I've presented it to customers hundreds of times.  We're just not getting it.  Therefore, it deserves a shove.

Just about all DBA's have used RDA.  Why?  Because Support has asked them to upload it.  Customers don't realize that RDA was created for them.  RDA is not a stall tactic to put the action plan into CUS status.  RDA was created so that you may not even need to log the SR in the first place.  The proactive use of RDA is untapped.  The features are unknown and not used.

Top 10 non-used RDA features/functions:

  1. Open it, Read it, Review it.
    • You can view the
      RDA report files using almost any web browser by opening the <rda_directory><output_directory>/<report_group>__start.htm
  2. Security Filtering
    • Everyone's so quick to throw the security flag these days, but they are uploading RDA's by the truckload without enabling this feature.
  3. Software Configuration Manager and RDA bundle
    • For your benefit, we created an RDA SCM bundle to simplify your ability to automate
      your configuration and diagnostics uploads to Oracle.
  4. Tools - Run the following modules with the -T mode option
    • diff       Compares Systems 
    • em       Runs the Enterprise Manager Tool  
    • hcve     Executes HCVE Tests   
    • merge  Merges Alert Log and Trace Files
    • na         Runs the Network Advisor
    • ora600 Diagnoses ORA-600 Oracle Internal Errors
  5. Tests - Run the following modules with the -T mode option
    1. alert     Analyzes alert.log
    2. core    Tests Stack Trace Extraction
    3. db       Tests Local Database Access
    4. dst      Daylight Saving Time Tool Box
    5. env     Tests the Environment
    6. event   Extracts Event Log Information
    7. inv      Tests Oracle Home Inventory Content
    8. ocm    Tests Configuration Manager Discovery Information  
    9. odi      Displays the Current Oracle Data Integrator Module Setup
    10. sql      Tests SQL Settings  
    11. ssd     Analyzes System State Dumps 
    12. ssh     Tests Remote Connectivity and Operations
    13. vms    Verifies Current User Environment on VMS
  6. Seeded RDA Profiles instead of answering Yes/No so many times.
  7. Custom RDA Profiles

    • List the modules you want it to collect instead of answering Yes/No so many times

    • rda -v (OS STC SSO WKSP)=example of collecting 4 modules

  8. User Defined Collection, will collect custom files
    • rda -v XTRA
  9. RAC Cluster Guide
  10. 11 new features and dozens of improvements in version 4.10

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About

Chris Warticki
Support Specialist, Presenter Extraordinaire, Toastmaster & self-proclaimed Support "spokesmodel".

Chris has been working for Oracle for over 15 years. Chris educates customers how to maximize their Support investment and leverage the support tools and available resources as part of Premier Support.

Chris works for Global Customer Management and speaks with customers on all topics regarding Oracle support services

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