Oracle Support & Hurricanes
By cwarticki on Jun 03, 2009
When was the last time that our database recovery strategy was tested? When was the last time that the database was even backed up? Do we even know if we can even recover what we think we’ve backed up?
This one is all about Disaster Recovery, not just about hurricanes. I live in Florida so I thought the title would grab you. June 1st was the start of hurricane season. I’m reminded of speaking at Oracle events over the last few years about Disaster Recovery and High Availability. I’m also shuttering in remembrance to know how many customers have neither knowledge of, nor tested their backup/recovery plans. I’m amazed at the single points of failure that exist if the company DBA was in a car accident on their way to work, that nobody else would know how to perform a backup/recovery. Better yet – it’s not even documented anywhere.
Should this alarm us? Yes. It should. It should be a smack in the face to standard operating procedures. As a former support manager for RDBMS, I remember the countless customers who have logged Sev1 service requests because of poor backup practices and nonexistent recovery testing. The list is long and distinguished. CIO’s thought they had been backing up all along. BAM! – hardware corruption. Kapow!- Data UnLoader fees to recover data from ones and zeros. Those CIOs are still working on their resumes.
Oracle Support has an extensive knowledgebase in My Oracle Support on Backup/Recovery. Advanced Customer Services has Disaster Recovery-Backup/Recovery Assessments and Testing Services. Oracle has incredible products like RMAN, RAC, Dataguard etc., which are solutions to High Availability and Data Recovery.
Let me share a support-story triumph. Years ago, one of those hurricanes blew up through the Gulf Coast. The Support line rang and on the other end was a DBA who basically had just enough time to grab his toothbrush and a duffle bag. In the duffle bag were the backup tapes. They had just been on the road for hours heading north. They needed to get their system back up and business back open. All they had were the backup tapes. To make a long story short…..Oracle Support remained online with the DBA and within a few hours, the database was fully recovered and business was back up and running.
Oracle Support is here to help and we would do the same thing for any customer. That’s our commitment to our customers. That’s our commitment to customer service and satisfaction. I’m proud to work for Oracle.
Chris Warticki works for Oracle Global Customer Services & Support, under the office of Regional Advocacy
Chris twitters daily support tips and tricks @cwarticki