Oracle Support Best Practices - OpenWorld Session
By Cwarticki-Oracle on Sep 23, 2013
Here is all the information from my session on Best Practices for Supporting & Managing Oracle Database. The information below is applicable to all users of our products. Take advantage of all of it. It's all included as part of your Premier Support Investment.
Top Reasons for Creating Service Requests
- Product Knowledge
- No Alerts/Notifications
- Research Inefficiencies
Find it, the First time, FAST!
Research Efficiencies using the Knowledge Base
Diagnostics, Tools & Resources
Get Proactive Portfolio
Database Upgrade Advisors
Database Patching Advisors
Expand Your Circles of Influence
Oracle Technology Network Forums
–Oracle DB/EM Troubleshooting
Important Support Resources
Discover more about Get Proactive: http://www.oracle.com/goto/proactivesupport
MOS Community: Learning Path
Product Information Center (PIC):Database Install, Upgrade and Migration
To the many that attended my session, THANK YOU very much.
See you soon
Global Customer Management