Oracle Support Advisor Webcasts - February

Oracle Support delivers various seminars on Support Policies, Processes and Proactive Tools via live web conference and recorded sessions. These seminars, available in multiple languages and in different time zones, help ensure you optimize the value from Oracle Support.

Click on the corresponding session link to register for an upcoming seminar. Bookmark Note 553747.1 for your quick access to the latest live Support Advisor webcasts schedule

Webcast Product Line Language US Eastern Central Europe Singapore Register
Customer User Administration All English Feb 19, 10:00 AM Feb 19, 04:00 PM Feb 19, 11:00 PM Register
      Feb 20, 10:00 PM Feb 21, 04:00 AM Feb 21, 11:00 AM Register
      Mar 05, 10:00 AM Mar 05, 04:00 PM Mar 05, 11:00 PM Register
    Portuguese Feb 17, 08:30 AM Feb 17, 02:30 PM Feb 17, 09:30 PM Register
    Spanish Feb 20, 09:30 AM Feb 20, 03:30 PM Feb 20, 10:30 PM Register
Database Upgrade Essentials Technology English Feb 06, 10:00 AM Feb 06, 04:00 PM Feb 06, 11:00 PM Register
      Feb 13, 10:00 PM Feb 14, 04:00 AM Feb 14, 11:00 AM Register
      Feb 25, 10:00 PM Feb 26, 04:00 AM Feb 26, 11:00 AM Register
    Italian Feb 06, 05:00 AM Feb 06, 11:00 AM Feb 06, 06:00 PM Register
E-Business Suite Maintenance Wizard Applications English Feb 06, 09:30 AM Feb 06, 03:30 PM Feb 06, 10:30 PM Register
      Feb 19, 04:00 AM Feb 19, 10:00 AM Feb 19, 05:00 PM Register
E-Business Suite Support Diagnostics Applications English Feb 12, 04:00 AM Feb 12, 10:00 AM Feb 12, 05:00 PM Register
      Mar 05, 10:00 AM Mar 05, 04:00 PM Mar 05, 11:00 PM Register
Finding Answers in My Oracle Support All English Feb 04, 10:30 AM Feb 04, 04:30 PM Feb 04, 11:30 PM Register
      Feb 11, 11:30 AM Feb 11, 05:30 PM Feb 12, 12:30 AM Register
      Feb 12, 10:00 AM Feb 12, 04:00 PM Feb 12, 11:00 PM Register
      Feb 12, 01:30 PM Feb 12, 07:30 PM Feb 13, 02:30 AM Register
      Feb 18, 10:00 PM Feb 19, 04:00 AM Feb 19, 11:00 AM Register
      Feb 27, 10:00 PM Feb 28, 04:00 AM Feb 28, 11:00 AM Register
    French Feb 11, 09:30 AM Feb 11, 03:30 PM Feb 11, 10:30 PM Register
      Feb 19, 10:00 AM Feb 19, 04:00 PM Feb 19, 11:00 PM Register
    Portuguese Feb 20, 08:30 AM Feb 20, 02:30 PM Feb 20, 09:30 PM Register
    Spanish Feb 12, 09:00 AM Feb 12, 03:00 PM Feb 12, 10:00 PM Register
Hardware Support Best Practices Systems English Feb 19, 01:30 PM Feb 19, 07:30 PM Feb 20, 02:30 AM Register
    Portuguese Feb 26, 08:30 AM Feb 26, 02:30 PM Feb 26, 09:30 PM Register
    Spanish Feb 18, 09:00 AM Feb 18, 03:00 PM Feb 18, 10:00 PM Register
Introduction to Premier Support All English Feb 10, 01:30 PM Feb 10, 07:30 PM Feb 11, 02:30 AM Register
      Feb 25, 10:00 AM Feb 25, 04:00 PM Feb 25, 11:00 PM Register
      Mar 06, 10:00 AM Mar 06, 04:00 PM Mar 06, 11:00 PM Register
    French Feb 18, 05:00 AM Feb 18, 11:00 AM Feb 18, 06:00 PM Register
    Portuguese Feb 10, 07:30 AM Feb 10, 01:30 PM Feb 10, 08:30 PM Register
    Spanish Feb 10, 09:00 AM Feb 10, 03:00 PM Feb 10, 10:00 PM Register
My Oracle Support - Using the new My Oracle Support Community Platform All English Feb 03, 10:00 PM Feb 04, 04:00 AM Feb 04, 11:00 AM Register
      Feb 04, 04:30 AM Feb 04, 10:30 AM Feb 04, 05:30 PM Register
      Feb 04, 01:30 PM Feb 04, 07:30 PM Feb 05, 02:30 AM Register
      Feb 05, 01:00 AM Feb 05, 07:00 AM Feb 05, 02:00 PM Register
      Feb 06, 04:30 AM Feb 06, 10:30 AM Feb 06, 05:30 PM Register
      Feb 06, 01:30 PM Feb 06, 07:30 PM Feb 07, 02:30 AM Register
      Feb 10, 10:00 PM Feb 11, 04:00 AM Feb 11, 11:00 AM Register
      Feb 11, 04:30 AM Feb 11, 10:30 AM Feb 11, 05:30 PM Register
      Feb 11, 01:30 PM Feb 11, 07:30 PM Feb 12, 02:30 AM Register
      Feb 13, 04:30 AM Feb 13, 10:30 AM Feb 13, 05:30 PM Register
      Feb 13, 01:30 PM Feb 13, 07:30 PM Feb 14, 02:30 AM Register
      Feb 18, 04:30 AM Feb 18, 10:30 AM Feb 18, 05:30 PM Register
      Feb 18, 01:30 PM Feb 18, 07:30 PM Feb 19, 02:30 AM Register
      Feb 20, 04:30 AM Feb 20, 10:30 AM Feb 20, 05:30 PM Register
      Feb 20, 01:30 PM Feb 20, 07:30 PM Feb 21, 02:30 AM Register
      Feb 24, 10:00 PM Feb 25, 04:00 AM Feb 25, 11:00 AM Register
      Feb 25, 04:30 AM Feb 25, 10:30 AM Feb 25, 05:30 PM Register
      Feb 27, 04:30 AM Feb 27, 10:30 AM Feb 27, 05:30 PM Register
      Feb 27, 01:30 PM Feb 27, 07:30 PM Feb 28, 02:30 AM Register
      Mar 03, 10:00 PM Mar 04, 04:00 AM Mar 04, 11:00 AM Register
      Mar 04, 04:30 AM Mar 04, 10:30 AM Mar 04, 05:30 PM Register
      Mar 04, 01:30 PM Mar 04, 07:30 PM Mar 05, 02:30 AM Register
      Mar 06, 01:30 PM Mar 06, 07:30 PM Mar 07, 02:30 AM Register
    French Feb 06, 09:30 AM Feb 06, 03:30 PM Feb 06, 10:30 PM Register
      Feb 12, 09:30 AM Feb 12, 03:30 PM Feb 12, 10:30 PM Register
      Mar 04, 09:30 AM Mar 04, 03:30 PM Mar 04, 10:30 PM Register
    Portuguese Feb 04, 07:30 AM Feb 04, 01:30 PM Feb 04, 08:30 PM Register
      Feb 06, 07:30 AM Feb 06, 01:30 PM Feb 06, 08:30 PM Register
      Feb 13, 07:30 AM Feb 13, 01:30 PM Feb 13, 08:30 PM Register
      Feb 18, 08:30 AM Feb 18, 02:30 PM Feb 18, 09:30 PM Register
      Feb 25, 08:30 AM Feb 25, 02:30 PM Feb 25, 09:30 PM Register
    Spanish Feb 04, 09:30 AM Feb 04, 03:30 PM Feb 04, 10:30 PM Register
      Feb 06, 09:30 AM Feb 06, 03:30 PM Feb 06, 10:30 PM Register
      Feb 13, 09:30 AM Feb 13, 03:30 PM Feb 13, 10:30 PM Register
      Feb 18, 09:30 AM Feb 18, 03:30 PM Feb 18, 10:30 PM Register
      Feb 25, 09:30 AM Feb 25, 03:30 PM Feb 25, 10:30 PM Register
      Mar 04, 09:30 AM Mar 04, 03:30 PM Mar 04, 10:30 PM Register
My Oracle Support Basics All English Feb 05, 01:30 PM Feb 05, 07:30 PM Feb 06, 02:30 AM Register
      Feb 11, 10:00 AM Feb 11, 04:00 PM Feb 11, 11:00 PM Register
      Feb 12, 11:30 AM Feb 12, 05:30 PM Feb 13, 12:30 AM Register
      Mar 04, 12:00 AM Mar 04, 06:00 AM Mar 04, 01:00 PM Register
    French Feb 05, 09:30 AM Feb 05, 03:30 PM Feb 05, 10:30 PM Register
      Feb 19, 05:00 AM Feb 19, 11:00 AM Feb 19, 06:00 PM Register
    Italian Feb 20, 05:00 AM Feb 20, 11:00 AM Feb 20, 06:00 PM Register
    Portuguese Feb 11, 07:30 AM Feb 11, 01:30 PM Feb 11, 08:30 PM Register
    Spanish Feb 11, 09:00 AM Feb 11, 03:00 PM Feb 11, 10:00 PM Register
Oracle Cloud Support All English Feb 11, 10:00 PM Feb 12, 04:00 AM Feb 12, 11:00 AM Register
      Feb 12, 10:00 AM Feb 12, 04:00 PM Feb 12, 11:00 PM Register
      Feb 19, 04:00 AM Feb 19, 10:00 AM Feb 19, 05:00 PM Register
      Feb 26, 11:00 AM Feb 26, 05:00 PM Feb 27, 12:00 AM Register
    French Feb 25, 11:00 AM Feb 25, 05:00 PM Feb 26, 12:00 AM Register
Service Request Flow and Best Practices All English Feb 04, 10:00 PM Feb 05, 04:00 AM Feb 05, 11:00 AM Register
      Feb 06, 11:30 AM Feb 06, 05:30 PM Feb 07, 12:30 AM Register
      Feb 13, 11:30 AM Feb 13, 05:30 PM Feb 14, 12:30 AM Register
      Feb 18, 10:00 AM Feb 18, 04:00 PM Feb 18, 11:00 PM Register
      Feb 19, 04:30 AM Feb 19, 10:30 AM Feb 19, 05:30 PM Register
      Feb 19, 01:30 PM Feb 19, 07:30 PM Feb 20, 02:30 AM Register
    Italian Feb 18, 05:00 AM Feb 18, 11:00 AM Feb 18, 06:00 PM Register
    Portuguese Feb 19, 08:30 AM Feb 19, 02:30 PM Feb 19, 09:30 PM Register
    Spanish Feb 17, 09:00 AM Feb 17, 03:00 PM Feb 17, 10:00 PM Register
Support Configuration Based Services Essentials All English Feb 11, 10:00 AM Feb 11, 04:00 PM Feb 11, 11:00 PM Register
      Mar 06, 12:00 AM Mar 06, 06:00 AM Mar 06, 01:00 PM Register
    Italian Feb 11, 05:00 AM Feb 11, 11:00 AM Feb 11, 06:00 PM Register
    Portuguese Feb 27, 08:30 AM Feb 27, 02:30 PM Feb 27, 09:30 PM Register

Oracle provides the following recommended trainings which can be viewed on demand using your Single Sign-On account. Please refer to Note 603505.1 for a complete list of available topics and recordings.

Topic Target Audience Language Play
Premier Support Entitlement All Customers English Play
Lifetime Support Policy All Customers English Play
Mobile My Oracle Support All Customers English Play
My Oracle Support Overview All Customers English Play
User Account Registration Process All Customers English Play
My Oracle Support Customization All Customers English Play
PowerViews All Customers English Play
Service Request Create & Update All Customers English Play
Service Request Management Best Practices All Customers English Play
Knowledge Searching and Browsing All Customers English Play
Customer User Administration All Customers English Play
My Oracle Support Community All Customers English Play
My Oracle Support Configuration Manager All Customers English Play
Why Use The Configuration Manager In My Oracle Support All Customers English Play
Patching All Customers English Play
Patch Recommendations and Patch Plans All Customers English Play
11g Upgrade Best Practices Oracle Database English Play
EBS Patch Wizard Utility Training E-Business Suite English Play
R12 Close Process & Reconciliation E-Business Suite English Play
R12 Financials Upgrade E-Business Suite English Play
R12 Payables E-Business Suite English Play
Tales from the Performance Queue JD Enterprise One English Play

If you have further questions, please contact us by submitting a question in Using My Oracle Support.

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About

Chris Warticki
Support Specialist, Presenter Extraordinaire, Toastmaster & self-proclaimed Support "spokesmodel".

Chris has been working for Oracle for over 15 years. Chris educates customers how to maximize their Support investment and leverage the support tools and available resources as part of Premier Support.

Chris works for Global Customer Management and speaks with customers on all topics regarding Oracle support services

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