Oracle Extends Premier Support for the Oracle E-Business Suite

Posted by Dave Warhoe, 4/22/08 at 10:14:01 PM
COLLABORATE 2008, DENVER, CO   15-APR-2008 05:00 AM   
  • During his keynote today at the COLLABORATE conference, Oracle
    President Charles Phillips announced the company has extended Premier
    Support for the Oracle E-Business Suite Release 11.5.10 through
    November 2010.
  • Oracle's Premier Support includes product updates; fixes and
    security alerts; tax, legal and regulatory requirements; certification
    with new third-party products and versions; upgrade scripts; major
    product and technology releases and technical support.
  • Mr. Phillips also announced that the first year of
    Sustaining Support for the Oracle E-Business Suite 11.5.9 will include
    resolution of priority one technical assistant requests. 11.5.9 users
    in the U.S. will also receive 1099 support for the first year of
    Sustaining Support.
  • Today's announcement further demonstrates Oracle's
    commitment to protect customer investments as part of its Applications
    Unlimited and Lifetime Support programs.

Oracle Lifetime Support Policy


  • The Oracle Lifetime Support Policy outlines support options,
    provides access to technical experts, enables customers to take full
    advantage of product enhancements and helps ensure that systems are
    available and secure. Comprehensive and flexible, the Oracle Lifetime
    Support Policy contains three stages of support:


    • Premier Support provides full maintenance and support of Oracle technology and applications.
    • Extended Support extends Premier Support for an additional
      three years on select releases for an additional fee and also includes
      access to upgrade to the next generation of Oracle products and
      technology.
    • Sustaining Support provides access to major product and
      technology releases and technical support including access to online
      support tools, Oracle knowledge bases, and call center technical
      support for as long as customers license Oracle software.
  • For more information on the Lifetime Support Policy, go to http://www.oracle.com/support/lifetime-support-policy.html

Comments:

Post a Comment:
Comments are closed for this entry.
About

Chris Warticki
Support Specialist, Presenter Extraordinaire, Toastmaster & self-proclaimed Support "spokesmodel".

Chris has been working for Oracle for over 15 years. Chris educates customers how to maximize their Support investment and leverage the support tools and available resources as part of Premier Support.

Chris works for Global Customer Management and speaks with customers on all topics regarding Oracle support services

Search

Archives
« April 2014
SunMonTueWedThuFriSat
  
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
   
       
Today