My Oracle Support – Priority Handling Expands
By cwarticki on Feb 03, 2010
The Service Request Fastpass that I wrote about last July has now expanded. Priority Handling is now being delivered for E-Business Suite, Fusion Middleware, Siebel, and PeopleSoft Service Requests. What does that mean? How does one receive Priority Handling, you ask?
By linking a configuration to your service request, Oracle can automatically search its vast knowledge base to solve your problem quickly and more effectively.
Existing Priority Handling (Database Only pilot)-users have reported they can create Service Requests up to 50% faster when they attach a configuration. Take advantage of this exciting new service and download the Oracle Configuration Manager collector and attach a configuration to your service request via My Oracle Support.
Achieve faster problem resolution by simply and automatically attaching a configuration to your service requests.
Having pre-collected data that is current and automatically viewable reduces cycle time and pinging back and forth. Also, My Oracle Support provides proactive healthchecks and patch advice against that data. Who doesn’t want that? My Oracle Support embeds automated configuration management capabilities into the support workflows to deliver faster resolution times.