My Oracle Support Customer Message-Statement
By cwarticki on Nov 13, 2009
An approved email was received yesterday by customers who migrated to My Oracle Support over the weekend.
A similar message has now been posted on My Oracle Support homepage under "troubleshooting login issues". Direct link: https://support.oracle.com/CSP/ui/faq_en.html#migrating_ClassicML_MOS
There should be a post-migration FAQ soon with answers to common issues that have been raised.
Continue to use the channels available such as the Contact Us link within My Oracle Support or call Global Customer Support for assistance. I’m internally reporting those experiences, of a technical nature, that are posted in my comments.
There is still one more week of transition training available. It highlights the Data Migration details such as new SR status codes and more. Training sessions can be found here along with PDF downloads of the content. Please register. (This was the purpose of my original post – Again, no offense intended)
Also, Daniel Fink has started a survey that we'll be paying close attention too.