My Oracle Support - Migration Update
By Cwarticki-Oracle on Nov 10, 2009
This weekend we migrated Oracle & BEA customers over to My Oracle Support from Metalink. Yesterday (Nov 9th), some customers experienced problems expressed in the comments that I wrote about in this blog. The issues were mostly around performance and registration, but to our knowledge, we have resolved these issues. If there are problems that we don't know about, please contact us!
I just want to highlight an important step in the migration -- one that we tried to communicate through repeated postings and email blasts. Customers need to validate their MetaLink email address against Oracle's corporate single sign-on prior to conversion (the migration uses Oracle's corporate single sign-on to improve security). For users who may have missed this notice, there is a link to an FAQ on the landing page that will guide you through the registration process.
My Oracle Support is really a terrific platform and this change is going to bring value to customers. But please, if you experience any issue migrating, don't hesitate to contact us -- we want to hear from you so call your local support phone number - hit this link http://www.oracle.com/support/contact.html