MOS Flash Going Bye-Bye...Welcome MOS HTML(ADF)

When MetaLink switched over to My Oracle Support......we'll, I won't go there.  I'm still twitching from the aftermath and the all publicity my blog received.  Remember, I'm FOR the customer.

My Oracle Support Outage Planned for Weekend of July 13, 2012 - check your MOS Dashboard - Site Alerts

Read the following communications and watch the video with Dennis Reno, VP, Customer Portal Experience.

  1. Dear Valued My Oracle Support User 
  2. My Oracle Support Upgrade Begins July 13, 2012 
  3. The New My Oracle Support User Interface [ID 1385682.1] 

We encourage you to regularly access The New My Oracle Support User Interface Web Page (Article ID 1385682.1) for up-to-date transition information and to review the video series that takes you through My Oracle Support’s features and functionality using the new HTML interface.

Learn the Basics in Minutes
Quick Start - Service Request Flow
Service Request Management
Features and Functionality
Customer User Administration
Hot Topic Email
Service Request Profiles
Quick Search

If you have any questions or feedback, please log into My Oracle Support and use the “Contact Us” link located in the upper right hand corner. You can also provide feedback by taking this brief survey.

- Chris Warticki
#Oracle News, Info & Support
@cwarticki

Comments:

I would like to use the new HTML interface (or even the old flash interface) but I cannot get past the "Welcome to my Oracle Support - Quick Setup" page. Even if I close my IE7 tab, open a "new" tab, and try to log in to Myoracle Support again, I am presented with that annoying "Quick Setup" page. It won't go away and I cannot GET IN

Posted by guest on July 30, 2012 at 09:24 AM EDT #

Have you attempted to clear your browser cache/cookies and restart? Have you tried another browser?

Is this happening on this computer and not others you have or others in the office?

-Chris

Posted by Chris Warticki on August 02, 2012 at 09:55 PM EDT #

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About

Chris Warticki
Support Specialist, Presenter Extraordinaire, Toastmaster & self-proclaimed Support "spokesmodel".

Chris has been working for Oracle for over 15 years. Chris educates customers how to maximize their Support investment and leverage the support tools and available resources as part of Premier Support.

Chris works for Global Customer Management and speaks with customers on all topics regarding Oracle support services

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