MetaLink vs. My Oracle Support

Ever since the announcement came out, customers have been really vocal.  Has your voice been heard?  Leave a comment hereOTN has a thread going.  Or, just VOTE here.

Chris Warticki is twittering @cwarticki


Hi, Chris! Long time! I absolutely detest My Oracle Support in too many ways to even list here. Karen McKee Senior Oracle Database/Peoplesoft Administrator Metropolitan Community Colleges of Kansas City

Posted by Karen McKee on July 10, 2009 at 09:06 AM EDT #

Please Classic Metalink eternal. Has my voice been heard ?

Posted by Shin on July 17, 2009 at 05:41 AM EDT #

I think this speaks volumes.....

Posted by Alastair on August 06, 2009 at 10:42 PM EDT # Classic Metalink Lovers up to 66% !

Posted by Shin on August 20, 2009 at 07:39 AM EDT #

I love this survey. I think the % speaks volumes. However, the volume of voters does not SHOUT they way it could. Spread the word. Spread the URL. -Chris

Posted by chris.warticki on August 21, 2009 at 01:50 AM EDT #

Save Classic Metalink!!!!!!!!!!! Please

Posted by Randee Rappoport-Solomon on October 27, 2009 at 01:29 AM EDT #

And of course as they force the issue this weekend. My support is unavailable on Monday morning. Thanks Oracle support, good job

Posted by Ken Friday on November 09, 2009 at 02:37 AM EST #

I was actually googling to find out how to do Admin Functions on My Oracle Support & ran across this site. The search function is absolutely frustrating on MOS. Even though I have gone through most of the training, I still cannot figure out how to do my daily duties on My Oracle Support. What was wrong with Classic Metalink?

Posted by Netta on November 10, 2009 at 10:11 AM EST #

I think Karen McKee put it best. The whole situation (poor UI, poor migration, loss of information) is just staggering. Bring back Metalink, please please please..... It worked, even though it did look a bit clunky in places.

Posted by Si on November 12, 2009 at 09:26 PM EST #

what is the hurry? i do not understand; may users cannot loign with old password even.... poor planning of migration,, we are still unable to work on metalink

Posted by chandra on November 15, 2009 at 08:05 PM EST #

Posted by DO on November 22, 2009 at 05:58 PM EST #

Hi, Since more than one and half month I can not request source program (CD) through "My Oracle Support". It hard for me to find out the item for product update when create SR unlike Metalink, I love Classic Metalink..

Posted by Iwan Kurniawan on December 02, 2009 at 08:33 PM EST #

New support is an excellent example of "innovation" replacing an tool which worked. Cant beat Classic Metalink. Only to look up a SR in Oracle support, takes 10-15 minutes, madness.

Posted by Ragnar Dantuma on December 22, 2009 at 12:11 AM EST #

Where do I start. It is a HUGE step backwards and I have even tried to complain about it (deaf ears)... funnies thing is when you try and complete the online survey to "improve" the survey crashes as soon as you put anything negative in... Guess Larry has all bases covered with that one!

Posted by Phil Carlington on January 27, 2010 at 02:53 PM EST #

Guess oracle doesn't wants to support any of its customers and wants to make money only. From morning i have been trying to open and update an SR it keeps going off and doesn't respond takes a great deal of time to load a page. Why would someone change a solution that was working perfectly fine.

Posted by Veera on February 03, 2010 at 11:46 PM EST #

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Chris Warticki
Support Specialist, (HPI)Corporate Athlete, Presenter Extraordinaire, Toastmaster & self-proclaimed Support "spokesmodel".

Chris has been working for Oracle for over 17 years. Chris educates customers how to maximize their Support investment and leverage the support tools and available resources as part of Premier Support.

Chris works for Global Customer Management and speaks with customers on all topics regarding Oracle support services


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