Long Running Service Request or COLD CASE?

What's going on? Why is it taking so long? Is anyone out there? Resolving Service Requests can seem to take forever. If your Service Request is taking more than a few days, moving into weeks or months, here are few things to consider.  Details here.  Comments welcome.

-Chris Warticki

twittering @cwarticki
Join one of the Twibes - http://twibes.com/OracleSupport or http://twibes.com/MyOracleSupport

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About

Chris Warticki
Support Specialist, Presenter Extraordinaire, Toastmaster & self-proclaimed Support "spokesmodel".

Chris has been working for Oracle for over 16 years. Chris educates customers how to maximize their Support investment and leverage the support tools and available resources as part of Premier Support.

Chris works for Global Customer Management and speaks with customers on all topics regarding Oracle support services

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