If MOS is down, then what?
By Cwarticki-Oracle on Feb 04, 2010
Here is what I recommend:
If the My Oracle Support portal is unavailable and you need to log an SR you can call the 800# number (http://www.oracle.com/support/contact.html) and we'll log the SR for you and route to the appropriate team. Obviously, because the portal is down there’s no way to read/make updates, therefore make sure telephone communication is being honored by Support. If it’s not being honored – then Escalate.
Or, if you need to check the status of a Service Request, you can call the 800# number (http://www.oracle.com/support/contact.html) and route yourself to the engineer's desk by entering the SR# following the telephone prompt for existing issue.
If you're looking to search our knowledge base, that’s another problem.
The alternatives would be the other Oracle network resources here;
- Oracle Community-wide Resources