Here comes My Oracle Support…for everybody.
By Cwarticki-Oracle on Jul 02, 2009
I’d love to hear your feedback, experience and post your comments on this. I think it’s important to hear from our dedicated, longtime, support customers.
Users accessing metalink.oracle.com will no longer have a login option to choose between Classic MetaLink and My Oracle Support, but will be automatically directed to My Oracle Support.
My Oracle Support enhances the customer experience by delivering personalized, proactive, and collaborative support via a simplified support interface, making interactions with Oracle Support faster and more efficient.
This upgrade is part of Oracle's ongoing commitment to improving your support experience and providing a single integrated support platform across all products. The retirement of Classic MetaLink will mark the completion of the upgrade of all of our support interfaces to My Oracle Support.
Verify that you have the latest Adobe Flash Player
Flash Player (version 9.0.115 or higher) is required to use My Oracle Support. Please take the following steps to ensure you are prepared for this transition:
- Check your browser for the correct version of Flash Player by going to the Adobe Flash Player checker page, and installing the latest version of Adobe Flash.
- Download the latest version of the Flash Player from the Adobe website if you currently do not have Flash installed.
- Visit the Flash FAQ for My Oracle Support for answers to common questions about Flash and links to important information from Adobe about supported platforms, versions and browsers. It includes Flash Player security and privacy information that you may want to provide to your network administrator.
View the My Oracle Support Demo
Click here to view the 4 minute demo now
Update Your Contact Information
Please ensure your e-mail address is up to date in your My Oracle Support profile.
Chris Warticki is Twittering Support Tips @cwarticki