Event Recap: Dallas Customer Support Day

Proactive Support is still a priority.  Understanding the Value of the Support Investment is always in demand. And, customer service is always support's mission.  The Proactive Support team delivered an excellent event, held at Oracle's Irving, TX office.  I was delighted to be a part of it. It was a pleasure working together with seasoned support specialists in order to help our customers.

Josh Byford providing a detailed overview of
Get Proactive! Proactive Support Portfolio - Doc ID: 432.1

The turnout included over 20 of our customers (DBA's, Developers, and End-Users) all of whom brought their laptops for a hands-on workshop.  The purpose of this event was to highlight the Proactive Support portfolio of resources and enable our customers with proactive alerts, notifications, research efficiencies and escalation handling best practices.

Dave Warhoe, Sr. Director of Proactive Support (left), Josh Byford (right), Proactive Support Specialist
and Chris Warticki, Global Customer Management (far right)

Thanks to all of our customers for attending.  It was a pleasure meeting all of you.

-Chris Warticki
Global Customer Management

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About

Chris Warticki
Support Specialist, Presenter Extraordinaire, Toastmaster & self-proclaimed Support "spokesmodel".

Chris has been working for Oracle for over 15 years. Chris educates customers how to maximize their Support investment and leverage the support tools and available resources as part of Premier Support.

Chris works for Global Customer Management and speaks with customers on all topics regarding Oracle support services

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