Do-NOT-Read-Me Notes: MOS 6.5 Update

Who reads the read-me's anyway? Right?  Therefore, here's some very important and useful information.  Enhancements & Known Issues for My Oracle Support release 6.5

Chat Feature

My Oracle Support now provides a chat feature that enables Oracle Support engineers to contact you through chat about open service requests (SRs). Your chat status is shown in the top right of the My Oracle Support page header. You can change your status to Available or Not Available. If your status is Available, you are visible to Oracle Support engineers.

Service Request Details by Email

You will receive an email notification when an update is made to an SR for which you are listed as a primary or alternate contact. By default, the notification contains a link to the SR sign in My Oracle Support page where you can view the SR details. You can choose to receive the details of the SR update in email (and not just the link to the SR log). When you choose to receive SR details within the notification email, this preferences applies to all of the Support Identifiers (SIs) in your profile. Currently, this feature is available for SRs created in English only. SRs created in other languages may not receive updates in email. Your Customer User Administrator (CUA) must enable an SI for this email feature to allow you to receive the SR details within the notification email.
DO NOT read the following document if you don't want to use this feature!
Oracle Support Document 1543136.1 (Service Request Email Update Notification Enhancement ) can be found at: https://support.oracle.com/epmos/faces/DocumentDisplay?id=1543136.1

Search for Sun Patches

When searching for Sun patches in the 6-2 format, you can use an asterisk (*), the percent sign ( %), or nothing after the - as wildcards in the form XXXXXX-* , XXXXXX-%, or XXXXXX-, for example: 112233-*, 112233-%., or 112233-.

Settings

If you are the administrator of an SI, you can:

  • Change the name of the SI
  • Add a user from one SI to another SI
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About

Chris Warticki
Support Specialist, Presenter Extraordinaire, Toastmaster & self-proclaimed Support "spokesmodel".

Chris has been working for Oracle for over 15 years. Chris educates customers how to maximize their Support investment and leverage the support tools and available resources as part of Premier Support.

Chris works for Global Customer Management and speaks with customers on all topics regarding Oracle support services

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