Classic MetaLink:Na,na,na,Nah,na,na. Hey hey Goodbye

Goodbye old friend. Thanks for the memories.  As old blue eyes crooned..."And now, the end is near".  We did it our way with My Oracle Support.

If you've been off the grid, or totally out of the loop and completely clueless (poor word choice, but this in the context of getting customers to the training), Classic MetaLink retired on November 6th.  My Oracle Support training sessions can be found here.  Please register. Change is here. Get in front of this one...seriously.

Some of you have been very vocal with your therapists, on OTN, Twitter, Linked-In Groups, OracleMix, UserGroups and other channels, including this very blog.

In case you didn't read in the FAQ - there will be an HTML version for anyone unable to use flashHint: If your browser allows flash, there isn't an HTML option.  You'll have to figure out the rest.

Visit the Information Page for the Latest Details

Oracle  announced that Classic MetaLink will retire and My Oracle Support will be upgraded and become the single support interface. Review the Transition Information Page for significant changes, benefits, training, communications and FAQs

Chris Warticki is twittering @cwarticki

Join one of my Twibes - http://twibes.com/OracleSupport or http://twibes.com/MyOracleSupport

Comments:

Hi Chris, I am unable to login to metalink ever since you guys shutdown classic metalink. I had linked up my OTN SSO id vikramdas with my metalink user id. Now everytime I login I get an error: We're sorry, login service is currently unavailable. We apologize for any inconvenience this may have caused. In the meantime, please call Oracle directly-- To speak with an Oracle sales representative: 1.800.ORACLE1 To contact Oracle Corporate Headquarters from anywhere in the world : 1.650.506.7000 To get technical support in the United States: 1.800.633.0738 or A server connection error occurred. You can not continue Please try again later. - Vikram

Posted by Vikram Das on November 09, 2009 at 03:13 AM EST #

Hi Chris, Also having problems with MOS today. Have been using it for the last couple of weeks - found it sluggish, but usable. Can't connect at all today after about 11 AM CST (network timeouts). Hope this gets resolved soon... Thanks Nels

Posted by Nels Quinn on November 09, 2009 at 07:18 AM EST #

Yeah we could not get in all day. When the the ETA on this.

Posted by Gordon Nicolaus on November 09, 2009 at 08:52 AM EST #

I second the comment from Vikram. Currently get message "Account setup is still in progress. Please come back later". Since classic Metalink retired on November 6, this is 4 days ago, and no update from Oracle on progress! Excellent work (not) - in keeping your customers informed.

Posted by Martin Laslett on November 09, 2009 at 09:19 AM EST #

Hi, look like Metalink is still unavailable. Is it possible to get estimate when it should be available? Can You post status info to OTN.oracle.com and Oracle.com web pages? Support is not available by phone in reasonable time. Br Petteri

Posted by Petteri Luodemäki on November 09, 2009 at 07:39 PM EST #

Vikram, Same message - cannot continue - in FireFox. But IE worked for me.

Posted by Serg on November 10, 2009 at 01:11 AM EST #

Our apologies for any inconvenience as Support works out any 'glitches'. Hang on. Remain on hold. We'll be right with you.

Posted by chris.warticki on November 10, 2009 at 02:49 AM EST #

IE only no Firefox yet.

Posted by Anonymous on November 10, 2009 at 03:15 AM EST #

Error message in IE6: My Oracle Support Services Error A server connection error occurred. IO Error Error #2032 Please try again later. In Google Chrome: Account Setup is still in progress. Please come back later. In Firefox 3.5: Account Setup is still in progress. Please come back later. In Opera 10 Account Setup is still in progress. Please come back later.

Posted by Vikram Das on November 10, 2009 at 04:28 AM EST #

Who the heck needs a training session to use a support site!? Yep, you did it your way alright... Stick your fingers in your ears and hum loudly, it will work for a little while. :)

Posted by guest on November 10, 2009 at 04:29 AM EST #

;-) I'm on your side 100%. Agreed.

Posted by chris.warticki on November 10, 2009 at 04:32 AM EST #

How about getting behind a support interface product that is usable. On the bright side, I don't have to be frustrated with the legibility of the tiny little font in the search box and scattered throughout "My Oracle Support". Also, I just love being called "you people" (demanding Americans that used to deliver quality systems when they had a job?) by "my" account staff when I brought up some usability and performance issues concerning My Oracle Support over a month ago.

Posted by Anonymous on November 10, 2009 at 04:35 AM EST #

I can't log in at all. It tells me "An unexpected error occurred during authentication." WTH? It's a login. Either my ID and Password are valid or they're not. Tell me so. Attempting to reregister tells me my ID (email address) is already in use, which it should be. Attempting the Lost Password results in "We couldn't find your information. We're sorry; based on the information you entered, we were unable to locate your user information" The same occurs with Lost UserID. So which is it Oracle, is my ID/email address already registered or not???

Posted by Carl on November 10, 2009 at 04:43 AM EST #

Our apologies for the frustration. Please contact global customer care at 800-223-1711 and choose the non-technical option and we'll assist.

Posted by chris.warticki on November 10, 2009 at 04:51 AM EST #

This is an unmitigated disaster. MOS is not working for our company. It is not working for DBAs at two other companies I have asked, either. When I get through to support by phone, they tell me that they can't help me because they can't use the new system either. Even when we could log on it was slow and the user interface was horrible, but it was better than NO SUPPORT AT ALL. Please turn MOS off and switch back to Betalink, or at least give us Metalink in read only mode until the problems with MOS are resolved.

Posted by Dave Barron on November 10, 2009 at 04:55 AM EST #

Blog:: Old Metalink Retired… But wait… there’s a html version as well.....http://www.bluestudios.co.uk/blog/?p=872

Posted by chris.warticki on November 10, 2009 at 04:59 AM EST #

chris warticki - I don't see humor in your blog post. This MOS can be called Most Offensive SxxT. Some genius came up with this flash based garbage and took away something that worked fine. Customers haven't been clueless, It is Oracle which has been clueless with this "invention". How is that Oracle can not make sure there are not going to be any problems for clients after migrating this MOS? Oracle Corp should be thoroughly emabarassed and owe a public apology for bungling this MOS thing. If I were you, I would stop posting smug nonsense like above and get back under the rock.

Posted by Anonymous on November 10, 2009 at 05:13 AM EST #

I have prepared a quick cheat sheet regarding the migration from Metalink to My Oracle Support (MOS). You can view and download the cheat sheet from the following location: http://tinyurl.com/yeejl87 Did you know the html access to MOS is also available. Check out - https://supporthtml.oracle.com/ep/faces/index.jspx For reasons unknown I am able to login to MOS, create, update and close SR, search and view documents etc - both Flash and non-Flash access - without any issues since go-live. Hope the complete set of features available pre-upgrade, e.g. eTRM is available soon. They are a lifeline for us!

Posted by Mohan Dutt on November 10, 2009 at 05:13 AM EST #

Yes the html version... If you thought the flash version was slow and buggy, wait till you try the html version. Slower and buggier, thats if you can get logged in.

Posted by Mike Charchuk on November 10, 2009 at 05:20 AM EST #

I don't ever mean to be contentious. I'm FOR the customer. I have always been for the customer. My sincere apologies if anyone took offense to the the word 'clueless'. It was in reference to the many email blasts in the previous weeks. It wasn't meant to be an offense to anyone's intelligence. Oracle will remedy any issues. We do listen to our customers. -CW

Posted by chris.warticki on November 10, 2009 at 05:21 AM EST #

The hrml version of MOS at https://supporthtml.oracle.com/ep/faces/index.jspx is not working. It sent me to Oracle's broken SSO, which redirected me to LINKEDIN.COM. Very funny.

Posted by Dave Barron on November 10, 2009 at 05:45 AM EST #

Finally was able to login. Now I can't see any of my previously logged SR's I have been on hold with support fo an hour. What a joke!!!!!!!!!!!!!!!!!!!

Posted by Larry Baker on November 10, 2009 at 07:00 AM EST #

I give up. After being on hold with support for over an hour and the phone finally ringing I get cut off. If you can't do telephone support right, Oracle is the one that needs training.

Posted by Larry Baker on November 10, 2009 at 07:10 AM EST #

What business does such a shoddy job of upgrading something that is supposed to provide support to customers and instead effectively prohibits supporting customers? Some people need to be fired for this kind of gargantuan ineptitude. To be told that internal oracle Staff themselves can’t access MOS is beyond comical.

Posted by Anonymous on November 10, 2009 at 07:38 AM EST #

Chris, seriously..Oracle needs to take a few lessons from Google when it comes to the interface of MOS. Technical people rarely have the time to "play games" with a flash interface. Simple, straight forward and to the point is what we need to use Oracle support.

Posted by Mark Burgess on November 10, 2009 at 08:02 AM EST #

Even after all of the forewarning, blog posts, etc., I have not yet heard a simple explanation to my biggest question. Why, with all of Oracle's software acquisistions, holdings, and developers, was Oracle unable to create a new support site with Oracle software? Is a support site so difficult to create and maintain that Oracle's very own software can't handle it? And look at what it has brought to Oracle. Oracle is becoming the laughing-stock of the software world at this very minute, with articles of the support woes circulating the web and showing up in the media. If Uncle Larry hears of this fiasco, it sure seems that heads will roll, but hey, at least the interface (that always freezes) is pretty to look at.

Posted by Bill Ferguson on November 10, 2009 at 08:24 AM EST #

I am a Firefox user and although flash is installed - My Support (bit of an oxymoron here) does not recognise it. Using "SupportHTML" is not very good either - it's slow, clunky, poorly laid out (yes, I know I can customize the page) - plus I can no longer use it - page timeouts abound. Come on Oracle - support us! After all - we pay big bucks for your help.

Posted by Rik on November 10, 2009 at 10:00 AM EST #

I used to use: 1. My work email to login Meta Link; 2. Single sign on to login “www.oracle.com”. I have been trying for two days to login “support.oracle.com” by above approaches, none of them worked. I called Oracle support, it took about 20min to get someone answer, still not get the problem resolved. What a shame on Oracle! Why Oracle can’t rollback to classic Meta link, instead letting failure of upgrade stay there for a few days? I want ask Oracle: this change is for what? The change is for better service, not for change itself.

Posted by guest on November 10, 2009 at 10:09 AM EST #

Hint: If your browser allows flash, there isn’t an HTML option. You’ll have to figure out the rest.
For example, that the URL is https://supporthtml.oracle.com/.

Posted by landstander on November 10, 2009 at 10:22 AM EST #

If they have a flash and HTML version why not let the customer choose which version they wish to use without knowing secrets or playing games?

Posted by Kore Peterson on November 10, 2009 at 01:52 PM EST #

I am really curious why oracle thinks anyone wants flash on what is supposed to be a support site? I just want my sr's resolved in a timely manner, and usable information. RIght now we have neither.

Posted by Andrew Kerber on November 10, 2009 at 03:06 PM EST #

The 4 services I need are: ability to search for documents; Ora600 tool; patch download; certify for core tech - Database, App Server incl BEA, Hyperion. (No, I do not open SRs.) Like others, I had the login hurdles. And I got over the 'Access Denied' issues, which occurred even though I am the administrator and had verified that I had the correct privileges. These magically disappeared while on the phone with non-tech support. I noticed that all 4 of my requirements *in html* are 3x-8x slower than Classic was for the same services last week. I attribute this to the excess baggage added to the interface to make it 'pretty'. So now it is pretty cluttered with useless, attempting-to-be-helpful stuff. (I'm not sure which level of customer this cutesy UI is directed at, but it does not feel targeted at the traditional technically-competent administrator. Give my WebIV any day.) I know that we will not roll back the clock. That is not Oracle's way. Full speed ahead, and the landmines be darned. And yes, Oracle is listening. Just like our local politicians. :-) But it will be interesting to see Larry's response as the customer CEO complaints start rolling in. One thing is certain - Oracle has no better reference for Application Express than this current scenario.

Posted by Hans Forbrich on November 10, 2009 at 03:36 PM EST #

---My Oracle Support services Error--- A server connection error occurred. You cannot continue Please try again later. Can anyone tell me ..what the hell happen on metalink ? really piss off ! The new version worst the classical one...

Posted by John Chong on November 10, 2009 at 06:08 PM EST #

Not sure why people are criticizing oracle's upgrade. Oracle never anticipated that all these perf. issues will come. Oracle is actively working in making it better and frankly telling its getting better everyday. If you guys go for production go live then you have no idea what all issues you gonna face. same is the case with oracle. This new portal gives lot of new functionalities and all customers gonna like it so please be patient!!

Posted by guest on November 10, 2009 at 07:38 PM EST #

MOS has always looked like a slow motion car crash. It is self evident that even beyond the deficiencies of the new system, Oracle hasn't even invested in sufficient hardware to support the increased processing demands of the back end. The choice for oracle is either save an awful lot of money and improve customer perception by dumping MOS or spend shed loads of money to make MOS almost as good as Metalink was. To an extent I'm lucky. My customer plans on ditching all of the Oracle based systems they have developed over the years, so I'm probably not going to have to suffer MOS for too long, but my sympathy goes out to the rest of your shrinking customer base. Dave

Posted by getlostdave on November 10, 2009 at 10:13 PM EST #

Hi, how do I access the classic Metalink forums? These had a lot of useful information in them and helped me solve numerous problems over the years. I have many browser bookmarks to them, eg. https://support.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=FOR&p_id=545665.994

Posted by Steve on November 10, 2009 at 10:55 PM EST #

What have you done! If we went live with new system which performed as badly as the new version of MOS, we would have switched back to the old version by the second day. Asses would be stinging! I am getting a better response from Google!

Posted by Brian Binney on November 11, 2009 at 02:26 AM EST #

Hi, my experiences with new My Oracle Support: - MOS is not working with Firefox (login screen stopping at 90%), tried with Fedora 11 and WindowsXP - MOS is sometimes working with Opera 10.01 (Fedora 11, login mostly stoping at 96%) and mostly working with Internet Explorer 7, - on all platforms is installed 10.0.32.18 Flash Player, - often errors about broken network connection with MOS, - open service request are not answered nearly 2 weeks, looks like whole Oracle support dived with yellow submarine (probably they can't work, too). Conclusion: MOS is the best example for software upgrade catastrophy :(

Posted by Andrzej on November 11, 2009 at 02:44 AM EST #

Hello, the only thing matters is that Larrys boat is big enough. The support gets more expensive every year. And every year the quality gets worse. Bye

Posted by angry Oracle looser on November 11, 2009 at 07:36 AM EST #

For me it’s disaster I am the Administrator for my company CSI and I use to user kiranrana@vesltech.com as user name now when I try to login it says user not valid I try to retrieve the lost password in assumption that may be I am not entering the right password it says no record found, I have my personal id kiran_rana10@yahoo.com I can login with that username and then it asked me some question after that asked to register with CSI I provided the CSI and it tell me the request has been sent to Administrator basically to kiranrana@vesltech.com who cannot login. So I really don’t know what is wrong. Apart form that as many people said we have paid lot of money to Oracle to get access to Oracle Support with lot of fight with Management. I don’t know what to do next Apart from calling Oracle Phone lines does anyone has any other help for me to continue with MOS Regards Kiran Rana

Posted by Kiran Rana on November 11, 2009 at 01:41 PM EST #

ok, I get it, the classic Metalink forums are now in MOS Community. But have the old forum threads been migrated to Community? If so, does anyone know how I can find them using by old _browser_ bookmarks?

Posted by Steve on November 11, 2009 at 09:24 PM EST #

Oracle's Global Customer Support hotline will be able to assist with login issues. The call volume has been higher than normal but please be patient and we'll be right with you to assist. http://www.oracle.com/support/contact.html -Chris

Posted by chris.warticki on November 12, 2009 at 02:32 AM EST #

Hi, i also got problems with MOS, but they were be mastered: 1) The 90%-Flash-Problem: Right-Click on the Flash and click "Forward". The rest will be loaded. This may be a workaraond but it works in Firefox and Internet Explorer. 2) The Flash Version will not be recognized in Internet Explorer by MOS, so Flash will not be enabled: Open registry, go to [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform] and delete all all obsolete (older releases) ".NET CLR *.*"-values up to the whole useragent-string is not more than 256 characters. Still missing the old but fast Metalink, ThomasK

Posted by Anonymous on November 12, 2009 at 03:50 AM EST #

Is anyone else having a hard time logging into "My Oracle Support"? I keep getting "Cannot connect" error that asks me to try again later. Been that way for the past 6 hours!

Posted by Louis on November 12, 2009 at 05:06 AM EST #

Chris I am not sure this is general attitude at Oracle. The support calls to oracle have been always a disaster. Do you think oracle is too big to fail? I still have tickets opened pretty much abandoned by the support "professional". Joe

Posted by Joe on November 12, 2009 at 06:34 AM EST #

Joe, If your Service Requests have been abandoned, please leverage the Escalation process immediately, speak to the manager for that particular team and we'll get things back on track. http://blogs.oracle.com/Support/2009/08/support_escalation_processagai.html -Chris

Posted by chris.warticki on November 12, 2009 at 06:43 AM EST #

I have only one question about MOS. WHY FLASH? why not ajax?

Posted by Alan on November 12, 2009 at 07:24 AM EST #

Alan, Have you read my previous post? http://blogs.oracle.com/Support/2009/07/oracle_oracle_my_oracle_suppor.html -CW

Posted by chris.warticki on November 12, 2009 at 07:58 AM EST #

Chris, if you wonder why we are still asking - look at headlines like today's http://www.computerworld.com/s/article/9140768/Flash_flaw_puts_most_sites_users_at_risk_say_researchers I have read your previous post and I'm still not clear on the reasoning behind the platform choice.

Posted by Lisa on November 12, 2009 at 09:46 AM EST #

Still broken ... cannot login ... get messages about connection failure and tossed out. Why won't oracle at least post status messages noting how unusable the system is and some kind of estimated time of when it will actually become useable again. Chris if you are supposed to be an advocate for the customer you are not doing a very good job as far as I can tell. Why was my prior posting here on this thread not published anyway? Do we need to post our customer CSI's cause I am more than willing to do that to prevent posting here from being ditched.

Posted by John Hurley on November 12, 2009 at 10:30 AM EST #

Why Chris? Why Flash of all the things you can use to design a site. It's unwieldly, ugly and utterly unusable. The site's been down continuously for the last 2 days. Not able to access. We consultants are not able to access our documents, bookmarks, saved searches without metalink. This is really sad.

Posted by Oracle Consultant on November 12, 2009 at 05:17 PM EST #

My Oracle Support is rubbish with a capital "R". Speaking to fellow DBA's we all are having problems. Timeouts, Server Errors, permissions. I've been on hold with Oracle support for over an hour and still no answer - wonder why this is. Please help!!!!

Posted by guest on November 12, 2009 at 11:01 PM EST #

Before the old metalink expired, I did change the SSO id to be same as my OTN id. Now I am able to login to MOS but all my past historical data (more than 5 years of bookmarks and Tar history )is GONE. As if this is a totally fresh id that was created. I would expect new Metalink to bring over all my stuff from old to new Which Clearly never happened. What about people who used their OTN id in place of the SSO id for MOS. ????? Thanks Sunil

Posted by Sunil on November 13, 2009 at 12:47 AM EST #

I am on IE 6 SP2 and had the error on new Oracle Support IO Error 2032. I did the Flash Player install several times and still had the error. I opened ticket with Oracle and 1st Line couldn't fix the error. They had me delete files, cookies and check some internet options on browser. The fix that worked today was to restore defaults on Advanced tab and Cntrl F5 in the Browser to reset.

Posted by Susan Hood on November 13, 2009 at 05:01 AM EST #

The latest version of MOS is much quicker than the earlier versions, and the new little tweaks ( Sort By option in SR history, and being able to open documents in another window) are very welcome! Also, I've just filed an SR and it worked very well.

Posted by Steve on November 15, 2009 at 08:35 PM EST #

I still can not get connected to SSO. When the conversion took place I did not get an SSO account. Now when I try to login to my old metalink account it goes directly to the SSO account login and therefore that fails. Oracle techs. have been going in circles telling me to flush my cash (sic) and re login in. Excuse me.. ??? Login in and select your SSO email address.. If I can not login how can I check or create my account?

Posted by M. Sharp on November 17, 2009 at 01:00 PM EST #

It is now November 19th and I still get this error when trying to log into my account. Is anyone able to use the new Metalink called "My Support"? This is really a problem. I was on hold for some time and gave up. "Account setup is still in progress. Please come back later".

Posted by Ken on November 19, 2009 at 06:38 AM EST #

I was facing the "Account setup is still in progress. Please come back later" error message. I did an upgrade of flash version, then the error vanished. Now, MOS ask me for a support ID.

Posted by Hugo on November 20, 2009 at 03:28 AM EST #

Please contact Global Customer Support and we'll troubleshoot the issue with you. -CW

Posted by chris.warticki on November 20, 2009 at 03:34 AM EST #

Hi, I understand the work to improve the support interface. It's a great effort, and I definitely see good value. The flow in the new interface is fluid and intuitive in many areas: good job. Unfortunately, it's almost unusable from a practical perspective. The processor utilization and stability of the flash interface is a bug problem. The OS or hardware makes little difference (tried them all): OSX, XP, Linux... Going into a text tab makes the cpu go to nearly 100%! That's if you're lucky. It may crash. As well, using the interface via a low bandwidth link is practically impossible. I've disable flash to just get a usable support experience through the html version.

Posted by Philippe Lantin on November 23, 2009 at 04:20 AM EST #

The only ones needing some good training sessions are those who designed, implemented, reviewed and accepted MOS. It's surely the most horrible and slow support site I've seen till now - and one of the worst site overall. Today I was unable to download a patch because the flahs controls have issues, probably due to the long list of fixes displayed, and the buttons disappeared. Everything I do takes ages - "faster support" looks to be a joke.

Posted by Luigi D. Sandon on November 23, 2009 at 09:43 PM EST #

Dear Oracle buggy product users, Still you do not know what is Oracle products! All Oracle product release has hundreds of bugs, an they (Oracle) are not using these products. The Users buy and use and found the error, and inform Oracle then they will make patches for their product, to solve these problems needs hundreds of patches. And they add these patches with their buggy product and they announce "New Release". Once 50 percentage of problem solved, they come with New Version with New stile, everything is upside down, the Story is Repeating .... The New Metalink story is one of the example only, colud be, now Oracle uses own product. Jo

Posted by Jo on November 24, 2009 at 09:08 PM EST #

Responding to Philippe Lantin's post: Hi Philippe, Are you willing to do a Web Conference with me so that I can record the performance issues you are experiencing and share the details with My Oracle Support development? Please send me an email to anthony.cavotta@oracle.com and I will set up the web conference at your convenience. Thank you. Tony Cavotta My Oracle Support Product Mgmt

Posted by tonyc on November 30, 2009 at 07:27 AM EST #

THIS THING DOESNT WORK - ARE YOU BLIND??? We are primavera customers that enjoyed great customer support over the last few years. we just now transitioned to Oracle with the new flashy site to find out we cannot create tickets at all. list of at least 5 unexplained javax errors on the top, and some crazy GUI design that doesnt make sense. this is like 3yr old doing a system transition - are you guys serious? this is embarrassing

Posted by Oren on December 02, 2009 at 07:38 AM EST #

Responding to Oren's post on Dec 2 Oren, I apologize for the issues you are experiencing with My Oracle Support. I would like to assist you with creating support tickets and discuss the other issues you are having. Please contact me at mary.wiedenman@oracle.com. Thanks, Mary Wiedenman Oracle Primavera Support

Posted by Mary W on December 03, 2009 at 06:28 AM EST #

Chris - You say that Oracle listens to customers? Then Oracle needs to listen to this: Give us back Metalink! That thing was odd but at least it complemented my Google searches...This new thing is a complete disaster. (And that's stating it nicely). Want to keep the new one around while you debug it? Fine, then make Metalink your html version and MOS your crap Flash version...At least then, at least one of the versions would be usable...Because until this MOS thing has a complete overhaul, it is shocking how much time we now have to spend fighting with it to even begin to attempt to search for an answer (of which it finds a note relevant to our search 1/10th of the time at Most)... We've tried to give it the benefit of the doubt..tried to wait out the onslaught of timeouts/bugs that hit when the forced migration began..but it still is worthless and significantly interferes with our ability to perform our jobs..(Which means that unless this is fixed, we are Definitely keeping this in mind come the build out of any new db (And migration time for old ones - why stay with Oracle if we can't even use the primary resource?)

Posted by guest on December 03, 2009 at 09:52 AM EST #

Oh, and before you say it - I already opened a Tar. That too has been completely worthless...Which is not unexpected as what can they do when the entire new site is a pile and you won't let anyone access the old stable site..

Posted by guest on December 03, 2009 at 10:04 AM EST #

I'd like to think that complaining here will matter. I'd like to think that, but I'm not naive. Oracle does not have to pay attention to anyone who actually _uses_ MOS because we don't pay their bills. The guys who sign the checks don't have to _deal_ with this stuff so they don't have any problems. Calls to bring back Metalink are useless. There was a political battle fought inside Oracle to make this pile o' shiite happen: the forces of darkness won and banished the Metalnk Loyalists to Siberia. And a few noisy consumers are going to change that fact not at all. So. Reeling off a list of 'what's wrong' is useless. To paraphrase Lilly Tomlin "We don't care. We don't have to: we're Oracle." Long story short: Bring back Metalink, quit ruining my life. Oracle. Y'all have a nice day. Brian Dunbar http://space4commerce.blogspot.com

Posted by Brian Dunbar on December 08, 2009 at 07:30 AM EST #

The amazing thing is the damn site still doesnt work... and we just got quiet about it cause we have to do our work and can't do Oracle's work for them. Chris - you're not listening to your customer even one bit. Please publish a project plan for how this disaster is going to be fixed with a specific timeline. Send this site back to the QA process. sqlplus mos/pos@oracle as sysdba shutdown immediate.

Posted by Southern Oracle on December 11, 2009 at 04:08 AM EST #

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About

Chris Warticki
Support Specialist, Presenter Extraordinaire, Toastmaster & self-proclaimed Support "spokesmodel".

Chris has been working for Oracle for over 15 years. Chris educates customers how to maximize their Support investment and leverage the support tools and available resources as part of Premier Support.

Chris works for Global Customer Management and speaks with customers on all topics regarding Oracle support services

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