Monday Sep 23, 2013

Oracle Support Best Practices - OpenWorld Session

Here is all the information from my session on Best Practices for Supporting & Managing Oracle Database.  The information below is applicable to all users of our products. Take advantage of all of it.  It's all included as part of your Premier Support Investment.

Top Reasons for Creating Service Requests

  • Product Knowledge
  • No Alerts/Notifications
  • Research Inefficiencies

Sharpen Your Technical & Functional “Saw”
Product Knowledge Training Resources
Oracle By Example

Oracle Support Advisor Webcasts

Personalize MOS & Remain In The Know
Customize your Dashboard & use
PowerViews
Setup Hot-Topics emails
In addition: Support and Product Newsletters

Find it, the First time, FAST!
Research Efficiencies using the Knowledge Base

Diagnostics, Tools & Resources
Get Proactive Portfolio
Database Upgrade Advisors
Database Patching Advisors

Expand Your Circles of Influence
MOS Communities
Demonstration Viewlet
Oracle Technology Network Forums
Oracle Blogs
Oracle Optimizer
Oracle DB/EM Troubleshooting
Database Upgrades
Twitter
Oracle Podcasts

AskTom

Other Helpful Hints and Tips
Oracle App for iPhone / Android
Mobile My Oracle Support
Oracle Events

Important Support Resources
Discover more about Get Proactive:
http://www.oracle.com/goto/proactivesupport
MOS Community
: Learning Path
Product Information Center (PIC):
Database Install, Upgrade and Migration
Upgrade/Maintenance Advisors:

To the many that attended my session, THANK YOU very much. 

See you soon
Chris Warticki
Global Customer Management





EBS: REDUCE Your Downtime Upgrading!

If you're OpenWorld this week: Check these out.

  1. Best Practices for Upgrading to Oracle E-Business Suite 12.1.3 [CON8796]

    1. Monday, Sep 23, 10:45 AM - 11:45 AM - Moscone West - 3016

  2. Best Practices for Maintaining Oracle E-Business Suite 12 [CON8289]

    1. Thursday, Sep 26, 12:30 PM - 1:30 PM - Moscone West - 3016

  3. Oracle’s Upgrade Advisor Helps Customers Move to Oracle E-Business Suite 12 [CON8281]

    1. Wednesday, Sep 25, 3:30 PM - 4:30 PM - Moscone West - 3018

Similar Sessions

CON8419 - Planning and Doing Your Oracle E-Business Suite Upgrade from Release 11i

CON9155 - Best Practices for Upgrading to Oracle E-Business Suite 12: Customer Insights

CON2828 - Upgrade in Three Months: Secrets to a Rapid, Cost-Effective Upgrade

Take a look at some documents that will provide you information on how to Reduce your Upgrade downtime?

About

Chris Warticki
Support Specialist, Presenter Extraordinaire, Toastmaster & self-proclaimed Support "spokesmodel".

Chris has been working for Oracle for over 15 years. Chris educates customers how to maximize their Support investment and leverage the support tools and available resources as part of Premier Support.

Chris works for Global Customer Management and speaks with customers on all topics regarding Oracle support services

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