Friday Sep 27, 2013

Best OpenWold EVER!!! Photo-blog

The combo of OpenWorld and the America's Cup was epic!  This was sooo Ellison-esque.  Every customer I spoke with had an amazing time.  See you next year.












Monday Sep 23, 2013

Oracle Support Best Practices - OpenWorld Session

Here is all the information from my session on Best Practices for Supporting & Managing Oracle Database.  The information below is applicable to all users of our products. Take advantage of all of it.  It's all included as part of your Premier Support Investment.

Top Reasons for Creating Service Requests

  • Product Knowledge
  • No Alerts/Notifications
  • Research Inefficiencies

Sharpen Your Technical & Functional “Saw”
Product Knowledge Training Resources
Oracle By Example

Oracle Support Advisor Webcasts

Personalize MOS & Remain In The Know
Customize your Dashboard & use
Setup Hot-Topics emails
In addition: Support and Product Newsletters

Find it, the First time, FAST!
Research Efficiencies using the Knowledge Base

Diagnostics, Tools & Resources
Get Proactive Portfolio
Database Upgrade Advisors
Database Patching Advisors

Expand Your Circles of Influence
MOS Communities
Demonstration Viewlet
Oracle Technology Network Forums
Oracle Blogs
Oracle Optimizer
Oracle DB/EM Troubleshooting
Database Upgrades
Oracle Podcasts


Other Helpful Hints and Tips
Oracle App for iPhone / Android
Mobile My Oracle Support
Oracle Events

Important Support Resources
Discover more about Get Proactive:
MOS Community
: Learning Path
Product Information Center (PIC):
Database Install, Upgrade and Migration
Upgrade/Maintenance Advisors:

To the many that attended my session, THANK YOU very much. 

See you soon
Chris Warticki
Global Customer Management

EBS: REDUCE Your Downtime Upgrading!

If you're OpenWorld this week: Check these out.

  1. Best Practices for Upgrading to Oracle E-Business Suite 12.1.3 [CON8796]

    1. Monday, Sep 23, 10:45 AM - 11:45 AM - Moscone West - 3016

  2. Best Practices for Maintaining Oracle E-Business Suite 12 [CON8289]

    1. Thursday, Sep 26, 12:30 PM - 1:30 PM - Moscone West - 3016

  3. Oracle’s Upgrade Advisor Helps Customers Move to Oracle E-Business Suite 12 [CON8281]

    1. Wednesday, Sep 25, 3:30 PM - 4:30 PM - Moscone West - 3018

Similar Sessions

CON8419 - Planning and Doing Your Oracle E-Business Suite Upgrade from Release 11i

CON9155 - Best Practices for Upgrading to Oracle E-Business Suite 12: Customer Insights

CON2828 - Upgrade in Three Months: Secrets to a Rapid, Cost-Effective Upgrade

Take a look at some documents that will provide you information on how to Reduce your Upgrade downtime?

Friday Sep 20, 2013

Friends, Food, and Fun at the My Oracle Support Community Meet Up

Join us at the 4th annual My Oracle Support Community Meet Up for food and drink, fun and conversation on Monday, September 23 from 6:30 – 9:30pm

After a long day at Oracle OpenWorld, take time to relax and meet your My Oracle Support Community peers as well some of the Oracle employees who moderate the community. The Meet Up event is a great place to get together before dinner, or spend the evening getting to know other Community members and Oracle Support Moderators in person.

Admission to this event is free, but Oracle Premier Support Customers need to
register to receive their invitation to the Meet Up and find out the details.

Not a My Oracle Support Community member yet? Joining is easy - Oracle Premier Support customers can
log in with the same account they use to access My Oracle Support to begin taking advantage of the resources the Community offers.

If you're an Oracle Premier Support customer but don’t yet have a login, talk to the Customer User Administrator (CUA) at your company now to get access to the
Oracle proactive portfolio, including My Oracle Support Community.

Visit the
Services and Support Oracle OpenWorld Website to discover how you can take advantage of all Oracle OpenWorld has to offer.

Thursday Sep 19, 2013

New OpenWorld Sessions: Business Transformation: Getting from Point A to Point B

Nearly every industry is undergoing some type of transformation. Businesses strive to innovate, gain market share, and stay ahead of the competition.

Seven new Oracle OpenWorld conference sessions--specifically designed for organizations embarking on major transformation initiatives--will help answer how do we get there from here?

During Oracle OpenWorld, Thought Leaders from Oracle Consulting will share insights, best-in-class methodologies, and critical lessons learned from helping customers transform their business with new solutions built on Oracle technology.

Do you need to optimize your data center to speed innovation? Are you considering cloud computing? Are you deploying a new HCM, business analytics or multi-level security solution? Maybe a new customer experience or modern marketing initiative is on your short-list. If so, you won’t want to miss new conference sessions dedicated to these leading transformational themes. 

Learn More.

Visit the Services and Support Oracle OpenWorld Website to discover how you can take advantage of all Oracale OpenWorld has to offer.

Wednesday Sep 18, 2013

Behind the Screen with Oracle Support at OpenWorld

Get beyond the support interface screen to meet the experts from Oracle Support at the Oracle Support Stars Bar. Have a tough question about supporting or upgrading your Oracle products? Looking for best practices for problem prevention, rapid resolution, and product upgrades? Stop by the Stars Bar and speak directly with an expert who can help.

While you’re there, check out one of our 10-minute briefing sessions on the hottest support topics. Here are just a few of the high-impact briefings you can see at this year’s Stars Bar:
  • Oracle Platinum Services: Extreme Support for Engineered Systems
  • Oracle E-Business Suite - Preventing Problems at Period Close
  • Oracle Database 12c – Upgrade Tips from Oracle Support 
  • And many more! Check the schedule here.
Stars Bar open daily @ Moscone West, Lobby Level 2. More details here.

Visit the Services and Support Oracle OpenWorld Website to discover how you can take advantage of all Oracle OpenWorld has to offer.
See you there!

Meet Brian Peasland - MOS Community Customer Guru

In appreciation for his work in answering questions posted by other Community members, Brian Peasland received a free Oracle OpenWorld Pass from My Oracle Support Community.  Brian is an active member of the Oracle Database communities and has achieved the Guru Level of recognition through his participation.

Brian works as the lead DBA for NAU Country Insurance in Fargo, ND and has been involved with database administration for over 13 years.  The products he uses most are Oracle DB, enterprise edition with partitioning on Oracle rack and data guard.  He also often uses Oracle SQL developer and Enterprise Manager.

Brian participates in the Community three or four times a day, reviewing areas that are of interest to him from the previous day.  The Community gives him an opportunity to interact and work directly with Oracle employees, and he has developed relationships with engineers on Oracle Enterprise Manager.  “I like that the Community is only for Oracle customers, which helps the community stay at a professional level”.  Brian also says that by answering other people’s questions, he finds that his own knowledge increases because it helps him to better understand and apply the information himself.

He encourages other DBAs to get involved early in using the Community and at some point try answering others posts.  All the top DBAs he knows participate in a community in some form or another.  This probably is not a coincidence. 

Meet Brian and other Community members at the My Oracle Support Community Meet Up event. Register now to get your free invitation and all the details. We look forward to meeting you!

Tuesday Sep 17, 2013

All Access Pass to Oracle Support at OpenWorld

Looking for tips, recommendations and resources to help you keep your Oracle applications and systems running at peak performance? Want to find out how to get more out of your Oracle Premier Support coverage?
More than 500 experts from across Services and Support will be on hand at Oracle OpenWorld to answer your questions and share best practices for adopting and optimizing Oracle technology.

View the schedule of all of our Oracle Premier Support activities at Oracle OpenWorld for more information. Visit the Services and Support Oracle OpenWorld Website to discover how you can take advantage of all Oracle OpenWorld has to offer.  

See you there!

THAT Support blogger at OpenWorld

Many people have asked if I'll be at this year's OpenWorld and the answer is YES!  After a few year hiatus, I'm back at the big shOOW and looking forward to meeting many of you in person.  Thanks for following my blog and Twitter posts.

I'll be speaking under one of the many Oracle Services and Support sessions.  I'm delivering a session on Monday at 3:15pm on Best Practices for Supporting and Maintaing Oracle Database.  Even though this session is listed under the Database track, I want to invite any user of any of our products to attend.  This session is applicable to EVERYONE that uses Oracle Products and Oracle Support.   This hands-on power session showcases eight habits of highly successful Oracle Support customers. The session includes recommendations that help you get the most out of Oracle Database by taking full advantage of the Oracle tools and resources available through Oracle Support.

There are many don't miss sesssions - Don't miss this one!  Pre-registration numbers are high already. Get yourself a seat.

In addition, I'll be hanging around the Oracle Support STARS bar (Moscone West, Lobby Level 2) with a host of other Oracle Support Experts. 
Find Answers: Ask the stars of Oracle Support your toughest questions

Get Proactive: Discover powerful new proactive support tools

Level Up: Maximize system availability with advanced services

Win Prizes: Attend a 10-minute mini-briefing for your chance to win


I'll definitely be there Tuesday at 4:50pm to give a mini briefing on 8 Habits of Highly Successful Support Users

Finally, there is a MOS Community Meetup Event, Monday night 6:30-9:30.  Join us for appetizers, beverages and some networking. Register here

You can follow all the 'haps' on my Twitter feed.  I look forward to meeting you.
-Chris Warticki
Global Customer Management


Chris Warticki
Support Specialist, (HPI)Corporate Athlete, Presenter Extraordinaire, Toastmaster & self-proclaimed Support "spokesmodel".

Chris has been working for Oracle for over 17 years. Chris educates customers how to maximize their Support investment and leverage the support tools and available resources as part of Premier Support.

Chris works for Global Customer Management and speaks with customers on all topics regarding Oracle support services


« September 2013 »