Thursday May 16, 2013

Some MOS Updates and Changes

Here are a few updates that you should be aware of in case you haven't read your news within your MOS Dashboard.

New to My Oracle Support - See Service Request Updates in Email
Support implemented one of the most customer requested features, giving users the ability to receive Service Request (SR) update details within the body of the update notification email. Previously when you received a Service Request update email notification, you were required to log into My Oracle Support to view the update details entered by the support en gineer. Visit Article ID 1543136.1 to learn how to activate this new feature.

Changes to IP Address for transport.oracle.com may affect ASR Manager, Secure File Transport (SFT), Common Array Manager (CAM), Solaris 11, and VOP
If you have installed ASR Manager, Secure File Transport (SFT), Common Array Manager (CAM), Solaris 11, or VOP software, you may need to make a change in your network configuration to accommodate the IP address change for transport.oracle.com that was implemented on May 10, 2013. Please review Document ID 1338575.1 for details.

MOS Release 6.5 Feature - Chat NOT available
This feature within the release notes is NOT available at this time.  The chat feature enables Oracle Support engineers to contact you through chat about open service requests (SRs). Your chat status is shown in the top right of the My Oracle Support page header. You can change your status to Available or Not Available. If your status is Available, you are visible to Oracle Support engineers.
It will be available in a future release. Sorry to tease you.

YOU are my customer!  Have a wonderful week.

-Chris Warticki
Global Customer Management, Support Specialist & Edu-Train-er

Wednesday May 15, 2013

ECEMEA Drop In and Learn - Your invitation from Oracle Support

Here’s an easy way to make sure you’re making the most of the support available under your Oracle service contract: our regular Drop In And Learn events.

Drop In And Learn sessions are short, informal, and free of charge. They allow you to talk to Oracle Support staff face to face, find out more about the support available and get answers to the questions that matter to you. Topics discussed so far have included My Oracle Support, making Auto Service Requests and using Proactive Support more effectively.

The sessions will be happening every month in your local Oracle offices and last no more than couple of hours.

Country
Date
Time
Location
Attendance *
Tues 4th June 16:00 Oracle Office, Vienna I plan to attend
Wed 5th June 14:00 Oracle Office, Zagreb I plan to attend
Wed 5th June 16:00 Oracle Office, Prague I plan to attend
Wed 3rd July 16:00 Oracle Office, Prague I plan to attend
Wed 5th June 11:00 Oracle Office, Cairo  
Wed 3rd July 11:00 Oracle Office, Cairo  
Estonia  
June - TBD   Oracle Office, Tallinn  
July - TBD   Oracle Office, Tallinn  
Greece  
Wed 5th June 14:00 Oracle Office, Athens  
Wed 3rd July 14:00 Oracle Office, Athens  
Hungary  
Wed 5th June 09:00 Oracle Office, Budapest I plan to attend
Wed 3rd July 09:00 Oracle Office, Budapest I plan to attend
Wed 5th June 16:00 Oracle Office, Almaty  
Wed 3rd July 16:00 Oracle Office, Almaty  
Kenya  
Wed 5th June 09:00 Oracle Office, Nairobi I plan to attend
Wed 3rd July 16:00 Oracle Office, Nairobi I plan to attend
Latvia  
Mon 20th May 16:00 Oracle Office, Riga  
June - TBD   Oracle Office, Riga  
July - TBD   Oracle Office, Riga  
June - TBD   Oracle Office, Vilnius  
July - TBD   Oracle Office, Vilnius  
Nigeria  
Wed 5th June 11:00 Oracle Office, Lagos I plan to attend
Wed 3rd July 16:00 Oracle Office, Lagos I plan to attend
Poland  
Wed 5th June 09:00 Oracle Office, Warsaw I plan to attend
Wed 3rd July 09:00 Oracle Office, Warsaw I plan to attend
Romania  
Wed 5th June 15:00 Oracle Office, Bucharest  
Wed 3rd July 15:00 Oracle Office, Bucharest  
Wed 5th June 15:00 Oracle Office, Moscow  
Wed 10th July 15:00 Oracle Office, Moscow  
Mon 3rd June 15:00 Oracle Office, Riyadh  
Mon 1st July 15:00 Oracle Office, Riyadh  
Wed 5th June 14:00 Oracle Office, Ljubljiana I plan to attend
Wed 19th June 16:00 Oracle Office, Bratislava  
Wed 5th June 15:00 Oracle Office, Johannesburg  
Wed 3rd July 15:00 Oracle Office, Johannesburg  
Turkey  
Wed 5th June 15:00 Oracle Office, Istanbul  
Wed 3rd July 15:00 Oracle Office, Ankara  
UAE 
Wed 3rd July 10:00 Oracle Office, Dubai I plan to attend
June - TBD   Oracle Office, Kiev  
July - TBD   Oracle Office, Kiev

We look forward to seeing you there.

Your local Oracle Support team.

Set the agenda
Let us know what aspects of Oracle Support you want to learn about − and we’ll put them on our agenda.
Email us with your topic suggestions

Wednesday May 08, 2013

That Brazilian Sensation - Customer Spotlight

I met with a couple of our fantastic customers in Sao Paulo a couple of weeks ago. I wanted to highlight them in the following blog article.

The first is Telefonica|Vivo. Telefonica SA is a Spain-based company active in the telecommunications and digital services sectors. The Company operates through three business segments: Telefonica Latin America, Tefonica Europa, and Others. It provides public and private telecommunication, media and entertainment services; under such brands as Telefonica, Movistar, O2 and Vivo, among others.

Telefonica is a loyal Oracle customer with many Oracle products in use.

A group of us from Oracle met with Daniel and Jorge from Telefonica and provided us with a tour of their data center. Pictured below is the group from Oracle and Telefonica (from left to right: Selma Snaider and Erivaldo Sousa (Oracle), Jorge and Daniel Soares de Barros (Telefonica), and Lauren Diehl (Oracle). (used with permission)


It was an amazing experience to be provided a tour of their data center. Below is a photo of their operations center along with the build-out of an additional 23,000 sq meter wing for increased capacity. (used with permission)


Many thanks to Daniel and Jorge for the tour. It was fantastic.

My second customer introduction was with Odebrecht. The company consists of diversified businesses catering to engineering and construction, investments in infrastructure and energy, industry, and supporting institutions sectors through its subsidiaries. The company holds expertise in the areas of energy, industrial engineering, infrastructure, oil and gas, real estate developments, environmental engineering, transportation and logistics, defense and technology, chemical and petrochemical, ethanol and sugar production, and investments and holdings, among others. Odebrecht operates along with its subsidiaries in several countries across the Americas, Europe, Middle East and Asia. Odebrecht is headquartered in Salvador, Brazil.

Odebrecht is another loyal Oracle customer with a very large Oracle product footprint.

Our Oracle team met with Alexsandre Bisetto during lunch and sat down in order to talk about current account team successes and related support opportunities.

Thank you Alexsandre for spending time with us.

I thoroughly enjoy getting to meet our customers no matter where I travel. Most of all, l like hearing about how our customers are using Oracle products to run their businesses. It makes me proud to work for a global company helping other global companies like those mentioned, succeed.

Finally, I met with an amazing Oracle team of Support Account Managers and staff (below) at our Sao Paulo office and facilitated a successful workshop. I look forward to my next visit.


About

Chris Warticki
Support Specialist, Presenter Extraordinaire, Toastmaster & self-proclaimed Support "spokesmodel".

Chris has been working for Oracle for over 15 years. Chris educates customers how to maximize their Support investment and leverage the support tools and available resources as part of Premier Support.

Chris works for Global Customer Management and speaks with customers on all topics regarding Oracle support services

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