Tuesday Apr 23, 2013

Event Recap: Dallas Customer Support Day

Proactive Support is still a priority.  Understanding the Value of the Support Investment is always in demand. And, customer service is always support's mission.  The Proactive Support team delivered an excellent event, held at Oracle's Irving, TX office.  I was delighted to be a part of it. It was a pleasure working together with seasoned support specialists in order to help our customers.

Josh Byford providing a detailed overview of
Get Proactive! Proactive Support Portfolio - Doc ID: 432.1

The turnout included over 20 of our customers (DBA's, Developers, and End-Users) all of whom brought their laptops for a hands-on workshop.  The purpose of this event was to highlight the Proactive Support portfolio of resources and enable our customers with proactive alerts, notifications, research efficiencies and escalation handling best practices.

Dave Warhoe, Sr. Director of Proactive Support (left), Josh Byford (right), Proactive Support Specialist
and Chris Warticki, Global Customer Management (far right)

Thanks to all of our customers for attending.  It was a pleasure meeting all of you.

-Chris Warticki
Global Customer Management

Tuesday Apr 16, 2013

Adopt: Java Applet & Web Start - Code Signing

Today, Oracle plans to deliver a new Java CPU release, Oracle Java SE 7 Update 21 (Java SE 7u21), which will deliver new security features and remediation. Most significant is a strong recommendation that all Java applets and Web Start Applications using the Java plug-in to run in browsers should be signed with a trusted certificate for the best user experience.


Application code signing provides numerous security benefits to users. Java supports code signing, and now Java SE 7u21 introduces changes to security levels on the security slider within the Java Control Panel. Specifically, all Java code executed within the client’s browser will prompt the user. The type of dialog messages the user sees depends upon the risk factors.

  • Low-risk scenarios present a very minimal dialog and include a checkbox to not display similar dialogs by the same vendor in the future.
  • Higher risk scenarios, such as running unsigned jars, will require more user interaction given the increased risk.

The Java Applet & Web Start - Code Signing is encouraged for all customers to adopt.

Friday Apr 12, 2013

Oracle Business Intelligence Certifications

Did you know the Oracle Business Intelligence Certifications are uploaded and available on My Oracle Support (MOS) from the Certifications tab? You can also download the Oracle Business Intelligence Certification Matrix from OTN - Oracle Fusion Middleware Supported System Configurations:

·         OBIEE Certification Matrix posted under:
System Requirements and Supported Platforms for Oracle Business Intelligence Suite Enterprise Edition 11gR1 ( ( xls)

·         OBIEE 11gR1 Certification Matrix posted under:            System Requirements and Supported Platforms for Oracle Business Intelligence Suite Enterprise Edition 11gR1 ( ( xls)

Thursday Apr 11, 2013

EBS Diagnostics Overview & Troubleshooting WebCast

E-Business Suite Applications Technology Group (ATG)

Advisor Webcast Program – April 2013

EBS Diagnostics Overview & Troubleshooting

In this session 2 Support Engineers will give you an overview of the Diagnostics available in the E-Business Suite and they will give you some diagnostic and troubleshooting advises out of their experience dealing with SRs around the Diagnostics.

Agenda :

·         What are EBS Diagnostics ?

·         Useful EBS Technology Diagnostics (Top 5 ?)

·         Diagnostics Demonstration

·         How to verify EBS Diagnostics ?

·         Troubleshooting Diagnostics

·         RDA - How to automatically check OS prerequisites for EBS?

·         Q&A

We are driving 2 sessions at the same day now, to give our attendees globally the chance to join the session, which fits best for their timezone.

Date : Tuesday, 23rd April 2013

EMEA Session :

o   at 09:00 AM UK / 10:00 AM CET / 13:30 India / 17:00 Japan / 18:00 Australia

o   Details & Registration : Note 1536693.1

o   Direct link to register in WebEx

US Session :

o   at 18:00 UK / 19:00 CET / 10:00 AM Pacific / 11:00 AM Mountain/ 01:00 PM Eastern

o   Details & Registration : Note 1536704.1

o   Direct link to register in WebEx

If you have any question about the schedules or if you have a suggestion for an Advisor Webcast to be planned in future, please send an E-Mail to Ruediger Ziegler.

Wednesday Apr 10, 2013

Do-NOT-Read-Me Notes: MOS 6.5 Update

Who reads the read-me's anyway? Right?  Therefore, here's some very important and useful information.  Enhancements & Known Issues for My Oracle Support release 6.5

Chat Feature

My Oracle Support now provides a chat feature that enables Oracle Support engineers to contact you through chat about open service requests (SRs). Your chat status is shown in the top right of the My Oracle Support page header. You can change your status to Available or Not Available. If your status is Available, you are visible to Oracle Support engineers.

Service Request Details by Email

You will receive an email notification when an update is made to an SR for which you are listed as a primary or alternate contact. By default, the notification contains a link to the SR sign in My Oracle Support page where you can view the SR details. You can choose to receive the details of the SR update in email (and not just the link to the SR log). When you choose to receive SR details within the notification email, this preferences applies to all of the Support Identifiers (SIs) in your profile. Currently, this feature is available for SRs created in English only. SRs created in other languages may not receive updates in email. Your Customer User Administrator (CUA) must enable an SI for this email feature to allow you to receive the SR details within the notification email.
DO NOT read the following document if you don't want to use this feature!
Oracle Support Document 1543136.1 (Service Request Email Update Notification Enhancement ) can be found at: https://support.oracle.com/epmos/faces/DocumentDisplay?id=1543136.1

Search for Sun Patches

When searching for Sun patches in the 6-2 format, you can use an asterisk (*), the percent sign ( %), or nothing after the - as wildcards in the form XXXXXX-* , XXXXXX-%, or XXXXXX-, for example: 112233-*, 112233-%., or 112233-.


If you are the administrator of an SI, you can:

  • Change the name of the SI
  • Add a user from one SI to another SI

Monday Apr 08, 2013

What’s New with Role-Based Access Control (RBAC)?

Review the New Whitepaper that illustrates two main ways to implement security in Oracle E-Business Suite: “traditional” Oracle E-Business Suite responsibility-based security (usually referred to as “function security”) and Role-Based Access Control (RBAC). Details are listed in Function Security and Role-Based Access Control (RBAC) in Oracle E-Business Suite (Doc ID 1537100.1)

Click the picture below for more information:

Thursday Apr 04, 2013

NEW YouTube Channel for Oracle E-Business Suite!

We have videos on this YouTube channel that has a strategic and functional focus on EBS topics. Check out the New video discussing the E-Business Suite's latest Strategy and Roadmap presented by Cliff Godwin, Senior Vice President!

You and your business users can subscribe to this channel to get updates on a variety of functionally-oriented EBS topics.

Wednesday Apr 03, 2013

Concurrent Processing - CP Analyzer for E-Business Suite

For a complete view of your Concurrent Processing take a look at the CP Analyzer!  Doc 1411723.1  has the script to download and a 9 min video.

The Concurrent Processing Analyzer is a Self-Service Health-Check script which reviews the overall Concurrent Processing Footprint, analyzes the current configurations and settings for the environment providing feedback and recommendations on Best Practices.

This is a non-invasive script which provides recommended actions to be performed on the instance it was run on.  For production instances, always apply any changes to a recent clone to ensure an expected outcome.


  • Ø  E-Business Applications Concurrent Processing Analyzer Overview
  • Ø  E-Business Applications Concurrent Request Analysis
  • Ø  E-Business Applications Concurrent Manager Analysis
  • Ø  Identifies Concurrent System Setup and configurations
  • Ø  Identifies and recommends Concurrent Best Practices
  • Ø  Easy to add Tool for regular Concurrent Maintenance
  • Ø  Execute Analysis anytime to compare trending from past outputs

Feedback welcome!

Brought to you by the EBS ATG Proactive Support Team

Tuesday Apr 02, 2013

OAM certification with EBS 11i

What’s going on with Oracle Access Manager 11.1.2 and EBS?
Oracle Access Manager 11.1.2 is certified with EBS 11i!



Monday Apr 01, 2013

Middleware Certification Community now on MOS

This community has been set up, and it is moderated, by dedicated Oracle Support Engineers.
We hope you have a great experience here, easily finding what is needed to address your certification concerns.

Post your Middleware product certification question to this community, there is no need to create a Service Request.

We encourage you to post your certification questions in our Middleware Certification community. Building rich content in our community will benefit all who use it: finding answers faster, saving valuable time, and increasing productivity.

Thank-you for your participation - your contribution will be the key for growing this Community!


Chris Warticki
Support Specialist, (HPI)Corporate Athlete, Presenter Extraordinaire, Toastmaster & self-proclaimed Support "spokesmodel".

Chris has been working for Oracle for over 17 years. Chris educates customers how to maximize their Support investment and leverage the support tools and available resources as part of Premier Support.

Chris works for Global Customer Management and speaks with customers on all topics regarding Oracle support services


« April 2013 »