Friday Aug 10, 2012

Oracle E-Bus 11i and R12 CPU Knowledge Document (July 2012)

Keep your system secure. Keep your system healthy. This Critical Patch Update (CPU) knowledge document applies to Oracle E-Business Suite Releases 11i and 12. The tables in this document list patches that address security vulnerabilities in Oracle E-Business Suite and also point to My Oracle Support Knowledge documents for information on Oracle Database and Oracle Fusion Middleware patches related to Oracle E-Business Suite.

The Critical Patch Update Advisory is the starting point for relevant information. It includes a list of products affected, pointers to obtain the patches, a summary of the security vulnerabilities, and links to other important documents.

The next four Critical Patch Update release dates are:

§ October 16, 2012

§ January 15, 2013

§ April 16, 2013

§ July 16, 2013

Customers on any of the following Oracle E-Business Suite code levels are supported for July 2012 Critical Patch Update (CPUJul2012), and can apply the patches listed in this document:

  • Release 12.1 - 12.1.1 and higher with ATG 12.1.3 (R12.ATG_PF.B.Delta.3)
  • Release 12.0 - 12.0.4 and higher with ATG 12.0.6 (R12.ATG_PF.A.Delta.6)
  • Release 11i - Minimum Baseline for Extended Support on Oracle E-Business Suite 11.5.10

For detailed information on supported product levels in Oracle E-Business Suite Release 12.0 and 12.1, refer to:

  • My Oracle Support Knowledge Document 1195034.1, Oracle E-Business Suite Error Correction Support Policy

For detailed information on supported product levels in Oracle E-Business Suite Release 11.5.10, refer to:

  • My Oracle Support Knowledge Document 883202.1, Minimum Baseline Patch Requirements for Extended Support on Oracle E-Business Suite 11.5.10
  • My Oracle Support Knowledge Document 1199724.1, Oracle E-Business Suite 11.5.10 Minimum Patch Level and Extended Support Information Center

Refer to Oracle Lifetime Support Policy for details of Oracle E-Business Suite support policy.

To enable the highest level of support to be provided, Oracle recommends that customers on older releases of Oracle E-Business Suite should upgrade to the latest relevant release for them (12.1, 12.0, or 11.5.10 CU2, as applicable) as soon as possible.

To enable the highest level of support to be provided, Oracle recommends that customers on older releases of Oracle E-Business Suite should upgrade to the latest relevant release for them (12.1, 12.0, or 11.5.10 CU2, as applicable) as soon as possible.

My Oracle Support Knowledge Document 883202.1, Minimum Baseline Patch Requirements for Extended Support on Oracle E-Business Suite 11.5.10

  • My Oracle Support Knowledge Document 1199724.1, Oracle E-Business Suite 11.5.10 Minimum Patch Level and Extended Support Information Center

Refer to Oracle Lifetime Support Policy for details of Oracle E-Business Suite support policy.

To enable the highest level of support to be provided, Oracle recommends that customers on older releases of Oracle E-Business Suite should upgrade to the latest relevant release for them (12.1, 12.0, or 11.5.10 CU2, as applicable) as soon as possible.

Review to the following documents for general information related to the Oracle CPU Program, Critical Patch Updates for other Oracle products related to Oracle E-Business Suite, or previous Oracle Security Alerts:

In This Document

Monday Aug 06, 2012

Relationally Challenged (CX - CRM - EQ/RQ/CRQ)

Everything seems to be about the "Experience". Lately, I've been listening to a lot of 'stuff'. A lot of business stuff.  A lot of customer stuff. A lot of operations stuff. A lot of experience stuff.  A lot of satisfaction and dissatisfaction stuff.  In my attempts to absorb it all, here is my 2 cents of unsolicited, opinion given little-to-no information whatsoever (but in this case, it's regarding a lot of stuff).

  • Let's take the basics - CRM.  Customer....Relationship....Management.  Seems simple right?  Why is everyone making it so complicated? Customer....Relationship....Management.
  • EQ - Emotional Intelligence Quotient.  Sounds like there's too much math involved. I'll skip this and anything else in need of a quotient.
  • Now, the big thing lately is all about the CX - Customer Experience.  Sounds jazzy. I'm all about a great customer experience, just like the next person.

Can we just keep it simple?  Really, what's with all the management? Why all the math?  Just what experience is everyone chasing?

How about we just dumb it down, strip it to the core, keep it simple and LISTEN?!  No more focus groups, no more surveys, and no need to gather more data. We have plenty of that. Why not just provide the customer what they are asking for and not for what they aren't asking for?  I know what you'll say, "it's because they don't know what they need until we tell them what they need" , right?  Wrong.

We're all relationally-challenged.  Yes, that's right.  It may sound politically correct, but we're all needy and require the deep down desire to be heard, understood and responded too. 

Where's this all coming from?  I don't know.  Perhaps, I'm just ranting, blogging, blah blah blah.  All of this to say the following:  If you're focusing your attention on customer relationships that have already decided you're not giving them enough attention and they're walking away, you've lost.  What's the math these days on costs of relationship recovery?  Focus on Relationship-Retention and you'll avoid divorce court. I'm not saying to forget the ones walking away. Go after them and let it be a lesson to never forget about them.

What have you done for your customer lately in order to build relationship?  Nothing else. All motives aside.  Nothing needed in return. Just pure, simple relationship building.  Reach out and LISTEN. Then, listen some more.

Chris Warticki works for the Global Customer Management team for Oracle Support.  He is passionate about customer service, cares FOR the customer and enjoys working with them each and every day.

Thursday Aug 02, 2012

Countdown to MOS Flash Portal Retirement

Only 8 more days!! There wil be a huge retirement party - somewhere ;)  My Oracle Support is fully available in the HTML site. When the switch is complete only the HTML site will be available, and the Flash site will be retired. Read my previous blog post about all the communications that have been sent out.

Check the My Oracle Support blog for additional information, comments and feedback.

See you at the retirement party! :P
- Chris Warticki, Global Customer Management
#Oracle News, Info & Support
@cwarticki

About

Chris Warticki
Support Specialist, Presenter Extraordinaire, Toastmaster & self-proclaimed Support "spokesmodel".

Chris has been working for Oracle for over 15 years. Chris educates customers how to maximize their Support investment and leverage the support tools and available resources as part of Premier Support.

Chris works for Global Customer Management and speaks with customers on all topics regarding Oracle support services

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