Wednesday Mar 07, 2012

Get Proactive, GET, GET,..PRO-ACT-IVE!

Great stuff from Oracle's Proactive Support Team.  Check it all out.  It's a personalized, proactive development plan for 2012

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Monday Jan 30, 2012

A MOS New Year's Revolution!....whoohoo!

Out with the old and in with the new. Ok, so we're a little late. Aren't we all? Is your head spinning round and round? What I'm talking about is MOS. No background music playing Dead or Alive here.

MOS is changing.  For those who know, there are two different sites; support.oracle.com  and supporthtml.oracle.com   The first is Flash based and the second has been available for those that have been unable to use flash. (which would upset my kids' access to Playhouse Disney and Webkinz)  No disrespect to either of those sites, but I've wondered why Flash is used for anything other than the entertainment industry.  I digress.  What's this have to do with My Oracle Support?

Well, I'm glad you asked.  The MOShtml version has just underwent a transformation to ADF. Yay!...an Oracle Product in full form.  I love it.  You should too. 

So, where's this headed?  Eventually, MOSflash will go away and all users rolled onto one, single, unified support platform.  No more CPU spikes. No more laptop fan spinning at a gazillion RPM. (at least for me anyway).

This is great news.  It's been a little over 2 years since MetaLink was retired and I won't even go into the storm that occurred on my blog over that one. I'm just elated that it's changing based on all of your continued feedback. Change happens. It takes a little time and some patience. 

Many thanks for your patience.

- Chris Warticki, Global Customer Management
#Oracle News, Info & Support
@cwarticki

Editors Note:  There was an article about the changes posted to the following URL, which was hyperlinked/referenced in my article, but since then has been removed or magically disappeared: http://www.helponmyproject.com/welcome/release-details/release-details/release-19/921-new-my-oracle-support-user-interface-to-replace-html-based-user-interface-this-weekend.html

Thursday Nov 15, 2007

Thanks OAUG

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About

Chris Warticki
Support Specialist, Presenter Extraordinaire, Toastmaster & self-proclaimed Support "spokesmodel".

Chris has been working for Oracle for over 15 years. Chris educates customers how to maximize their Support investment and leverage the support tools and available resources as part of Premier Support.

Chris works for Global Customer Management and speaks with customers on all topics regarding Oracle support services

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