Tuesday Feb 11, 2014

Oracle Support Advisor Webcasts - February

Oracle Support delivers various seminars on Support Policies, Processes and Proactive Tools via live web conference and recorded sessions. These seminars, available in multiple languages and in different time zones, help ensure you optimize the value from Oracle Support.

Click on the corresponding session link to register for an upcoming seminar. Bookmark Note 553747.1 for your quick access to the latest live Support Advisor webcasts schedule

Webcast Product Line Language US Eastern Central Europe Singapore Register
Customer User Administration All English Feb 19, 10:00 AM Feb 19, 04:00 PM Feb 19, 11:00 PM Register
      Feb 20, 10:00 PM Feb 21, 04:00 AM Feb 21, 11:00 AM Register
      Mar 05, 10:00 AM Mar 05, 04:00 PM Mar 05, 11:00 PM Register
    Portuguese Feb 17, 08:30 AM Feb 17, 02:30 PM Feb 17, 09:30 PM Register
    Spanish Feb 20, 09:30 AM Feb 20, 03:30 PM Feb 20, 10:30 PM Register
Database Upgrade Essentials Technology English Feb 06, 10:00 AM Feb 06, 04:00 PM Feb 06, 11:00 PM Register
      Feb 13, 10:00 PM Feb 14, 04:00 AM Feb 14, 11:00 AM Register
      Feb 25, 10:00 PM Feb 26, 04:00 AM Feb 26, 11:00 AM Register
    Italian Feb 06, 05:00 AM Feb 06, 11:00 AM Feb 06, 06:00 PM Register
E-Business Suite Maintenance Wizard Applications English Feb 06, 09:30 AM Feb 06, 03:30 PM Feb 06, 10:30 PM Register
      Feb 19, 04:00 AM Feb 19, 10:00 AM Feb 19, 05:00 PM Register
E-Business Suite Support Diagnostics Applications English Feb 12, 04:00 AM Feb 12, 10:00 AM Feb 12, 05:00 PM Register
      Mar 05, 10:00 AM Mar 05, 04:00 PM Mar 05, 11:00 PM Register
Finding Answers in My Oracle Support All English Feb 04, 10:30 AM Feb 04, 04:30 PM Feb 04, 11:30 PM Register
      Feb 11, 11:30 AM Feb 11, 05:30 PM Feb 12, 12:30 AM Register
      Feb 12, 10:00 AM Feb 12, 04:00 PM Feb 12, 11:00 PM Register
      Feb 12, 01:30 PM Feb 12, 07:30 PM Feb 13, 02:30 AM Register
      Feb 18, 10:00 PM Feb 19, 04:00 AM Feb 19, 11:00 AM Register
      Feb 27, 10:00 PM Feb 28, 04:00 AM Feb 28, 11:00 AM Register
    French Feb 11, 09:30 AM Feb 11, 03:30 PM Feb 11, 10:30 PM Register
      Feb 19, 10:00 AM Feb 19, 04:00 PM Feb 19, 11:00 PM Register
    Portuguese Feb 20, 08:30 AM Feb 20, 02:30 PM Feb 20, 09:30 PM Register
    Spanish Feb 12, 09:00 AM Feb 12, 03:00 PM Feb 12, 10:00 PM Register
Hardware Support Best Practices Systems English Feb 19, 01:30 PM Feb 19, 07:30 PM Feb 20, 02:30 AM Register
    Portuguese Feb 26, 08:30 AM Feb 26, 02:30 PM Feb 26, 09:30 PM Register
    Spanish Feb 18, 09:00 AM Feb 18, 03:00 PM Feb 18, 10:00 PM Register
Introduction to Premier Support All English Feb 10, 01:30 PM Feb 10, 07:30 PM Feb 11, 02:30 AM Register
      Feb 25, 10:00 AM Feb 25, 04:00 PM Feb 25, 11:00 PM Register
      Mar 06, 10:00 AM Mar 06, 04:00 PM Mar 06, 11:00 PM Register
    French Feb 18, 05:00 AM Feb 18, 11:00 AM Feb 18, 06:00 PM Register
    Portuguese Feb 10, 07:30 AM Feb 10, 01:30 PM Feb 10, 08:30 PM Register
    Spanish Feb 10, 09:00 AM Feb 10, 03:00 PM Feb 10, 10:00 PM Register
My Oracle Support - Using the new My Oracle Support Community Platform All English Feb 03, 10:00 PM Feb 04, 04:00 AM Feb 04, 11:00 AM Register
      Feb 04, 04:30 AM Feb 04, 10:30 AM Feb 04, 05:30 PM Register
      Feb 04, 01:30 PM Feb 04, 07:30 PM Feb 05, 02:30 AM Register
      Feb 05, 01:00 AM Feb 05, 07:00 AM Feb 05, 02:00 PM Register
      Feb 06, 04:30 AM Feb 06, 10:30 AM Feb 06, 05:30 PM Register
      Feb 06, 01:30 PM Feb 06, 07:30 PM Feb 07, 02:30 AM Register
      Feb 10, 10:00 PM Feb 11, 04:00 AM Feb 11, 11:00 AM Register
      Feb 11, 04:30 AM Feb 11, 10:30 AM Feb 11, 05:30 PM Register
      Feb 11, 01:30 PM Feb 11, 07:30 PM Feb 12, 02:30 AM Register
      Feb 13, 04:30 AM Feb 13, 10:30 AM Feb 13, 05:30 PM Register
      Feb 13, 01:30 PM Feb 13, 07:30 PM Feb 14, 02:30 AM Register
      Feb 18, 04:30 AM Feb 18, 10:30 AM Feb 18, 05:30 PM Register
      Feb 18, 01:30 PM Feb 18, 07:30 PM Feb 19, 02:30 AM Register
      Feb 20, 04:30 AM Feb 20, 10:30 AM Feb 20, 05:30 PM Register
      Feb 20, 01:30 PM Feb 20, 07:30 PM Feb 21, 02:30 AM Register
      Feb 24, 10:00 PM Feb 25, 04:00 AM Feb 25, 11:00 AM Register
      Feb 25, 04:30 AM Feb 25, 10:30 AM Feb 25, 05:30 PM Register
      Feb 27, 04:30 AM Feb 27, 10:30 AM Feb 27, 05:30 PM Register
      Feb 27, 01:30 PM Feb 27, 07:30 PM Feb 28, 02:30 AM Register
      Mar 03, 10:00 PM Mar 04, 04:00 AM Mar 04, 11:00 AM Register
      Mar 04, 04:30 AM Mar 04, 10:30 AM Mar 04, 05:30 PM Register
      Mar 04, 01:30 PM Mar 04, 07:30 PM Mar 05, 02:30 AM Register
      Mar 06, 01:30 PM Mar 06, 07:30 PM Mar 07, 02:30 AM Register
    French Feb 06, 09:30 AM Feb 06, 03:30 PM Feb 06, 10:30 PM Register
      Feb 12, 09:30 AM Feb 12, 03:30 PM Feb 12, 10:30 PM Register
      Mar 04, 09:30 AM Mar 04, 03:30 PM Mar 04, 10:30 PM Register
    Portuguese Feb 04, 07:30 AM Feb 04, 01:30 PM Feb 04, 08:30 PM Register
      Feb 06, 07:30 AM Feb 06, 01:30 PM Feb 06, 08:30 PM Register
      Feb 13, 07:30 AM Feb 13, 01:30 PM Feb 13, 08:30 PM Register
      Feb 18, 08:30 AM Feb 18, 02:30 PM Feb 18, 09:30 PM Register
      Feb 25, 08:30 AM Feb 25, 02:30 PM Feb 25, 09:30 PM Register
    Spanish Feb 04, 09:30 AM Feb 04, 03:30 PM Feb 04, 10:30 PM Register
      Feb 06, 09:30 AM Feb 06, 03:30 PM Feb 06, 10:30 PM Register
      Feb 13, 09:30 AM Feb 13, 03:30 PM Feb 13, 10:30 PM Register
      Feb 18, 09:30 AM Feb 18, 03:30 PM Feb 18, 10:30 PM Register
      Feb 25, 09:30 AM Feb 25, 03:30 PM Feb 25, 10:30 PM Register
      Mar 04, 09:30 AM Mar 04, 03:30 PM Mar 04, 10:30 PM Register
My Oracle Support Basics All English Feb 05, 01:30 PM Feb 05, 07:30 PM Feb 06, 02:30 AM Register
      Feb 11, 10:00 AM Feb 11, 04:00 PM Feb 11, 11:00 PM Register
      Feb 12, 11:30 AM Feb 12, 05:30 PM Feb 13, 12:30 AM Register
      Mar 04, 12:00 AM Mar 04, 06:00 AM Mar 04, 01:00 PM Register
    French Feb 05, 09:30 AM Feb 05, 03:30 PM Feb 05, 10:30 PM Register
      Feb 19, 05:00 AM Feb 19, 11:00 AM Feb 19, 06:00 PM Register
    Italian Feb 20, 05:00 AM Feb 20, 11:00 AM Feb 20, 06:00 PM Register
    Portuguese Feb 11, 07:30 AM Feb 11, 01:30 PM Feb 11, 08:30 PM Register
    Spanish Feb 11, 09:00 AM Feb 11, 03:00 PM Feb 11, 10:00 PM Register
Oracle Cloud Support All English Feb 11, 10:00 PM Feb 12, 04:00 AM Feb 12, 11:00 AM Register
      Feb 12, 10:00 AM Feb 12, 04:00 PM Feb 12, 11:00 PM Register
      Feb 19, 04:00 AM Feb 19, 10:00 AM Feb 19, 05:00 PM Register
      Feb 26, 11:00 AM Feb 26, 05:00 PM Feb 27, 12:00 AM Register
    French Feb 25, 11:00 AM Feb 25, 05:00 PM Feb 26, 12:00 AM Register
Service Request Flow and Best Practices All English Feb 04, 10:00 PM Feb 05, 04:00 AM Feb 05, 11:00 AM Register
      Feb 06, 11:30 AM Feb 06, 05:30 PM Feb 07, 12:30 AM Register
      Feb 13, 11:30 AM Feb 13, 05:30 PM Feb 14, 12:30 AM Register
      Feb 18, 10:00 AM Feb 18, 04:00 PM Feb 18, 11:00 PM Register
      Feb 19, 04:30 AM Feb 19, 10:30 AM Feb 19, 05:30 PM Register
      Feb 19, 01:30 PM Feb 19, 07:30 PM Feb 20, 02:30 AM Register
    Italian Feb 18, 05:00 AM Feb 18, 11:00 AM Feb 18, 06:00 PM Register
    Portuguese Feb 19, 08:30 AM Feb 19, 02:30 PM Feb 19, 09:30 PM Register
    Spanish Feb 17, 09:00 AM Feb 17, 03:00 PM Feb 17, 10:00 PM Register
Support Configuration Based Services Essentials All English Feb 11, 10:00 AM Feb 11, 04:00 PM Feb 11, 11:00 PM Register
      Mar 06, 12:00 AM Mar 06, 06:00 AM Mar 06, 01:00 PM Register
    Italian Feb 11, 05:00 AM Feb 11, 11:00 AM Feb 11, 06:00 PM Register
    Portuguese Feb 27, 08:30 AM Feb 27, 02:30 PM Feb 27, 09:30 PM Register

Oracle provides the following recommended trainings which can be viewed on demand using your Single Sign-On account. Please refer to Note 603505.1 for a complete list of available topics and recordings.

Topic Target Audience Language Play
Premier Support Entitlement All Customers English Play
Lifetime Support Policy All Customers English Play
Mobile My Oracle Support All Customers English Play
My Oracle Support Overview All Customers English Play
User Account Registration Process All Customers English Play
My Oracle Support Customization All Customers English Play
PowerViews All Customers English Play
Service Request Create & Update All Customers English Play
Service Request Management Best Practices All Customers English Play
Knowledge Searching and Browsing All Customers English Play
Customer User Administration All Customers English Play
My Oracle Support Community All Customers English Play
My Oracle Support Configuration Manager All Customers English Play
Why Use The Configuration Manager In My Oracle Support All Customers English Play
Patching All Customers English Play
Patch Recommendations and Patch Plans All Customers English Play
11g Upgrade Best Practices Oracle Database English Play
EBS Patch Wizard Utility Training E-Business Suite English Play
R12 Close Process & Reconciliation E-Business Suite English Play
R12 Financials Upgrade E-Business Suite English Play
R12 Payables E-Business Suite English Play
Tales from the Performance Queue JD Enterprise One English Play

If you have further questions, please contact us by submitting a question in Using My Oracle Support.

Friday Sep 20, 2013

Friends, Food, and Fun at the My Oracle Support Community Meet Up

Join us at the 4th annual My Oracle Support Community Meet Up for food and drink, fun and conversation on Monday, September 23 from 6:30 – 9:30pm

After a long day at Oracle OpenWorld, take time to relax and meet your My Oracle Support Community peers as well some of the Oracle employees who moderate the community. The Meet Up event is a great place to get together before dinner, or spend the evening getting to know other Community members and Oracle Support Moderators in person.

Admission to this event is free, but Oracle Premier Support Customers need to
register to receive their invitation to the Meet Up and find out the details.

Not a My Oracle Support Community member yet? Joining is easy - Oracle Premier Support customers can
log in with the same account they use to access My Oracle Support to begin taking advantage of the resources the Community offers.

If you're an Oracle Premier Support customer but don’t yet have a login, talk to the Customer User Administrator (CUA) at your company now to get access to the
Oracle proactive portfolio, including My Oracle Support Community.

Visit the
Services and Support Oracle OpenWorld Website to discover how you can take advantage of all Oracle OpenWorld has to offer.

Thursday Sep 19, 2013

New OpenWorld Sessions: Business Transformation: Getting from Point A to Point B

Nearly every industry is undergoing some type of transformation. Businesses strive to innovate, gain market share, and stay ahead of the competition.

Seven new Oracle OpenWorld conference sessions--specifically designed for organizations embarking on major transformation initiatives--will help answer how do we get there from here?

During Oracle OpenWorld, Thought Leaders from Oracle Consulting will share insights, best-in-class methodologies, and critical lessons learned from helping customers transform their business with new solutions built on Oracle technology.

Do you need to optimize your data center to speed innovation? Are you considering cloud computing? Are you deploying a new HCM, business analytics or multi-level security solution? Maybe a new customer experience or modern marketing initiative is on your short-list. If so, you won’t want to miss new conference sessions dedicated to these leading transformational themes. 

Learn More.

Visit the Services and Support Oracle OpenWorld Website to discover how you can take advantage of all Oracale OpenWorld has to offer.

Wednesday Sep 18, 2013

Behind the Screen with Oracle Support at OpenWorld

Get beyond the support interface screen to meet the experts from Oracle Support at the Oracle Support Stars Bar. Have a tough question about supporting or upgrading your Oracle products? Looking for best practices for problem prevention, rapid resolution, and product upgrades? Stop by the Stars Bar and speak directly with an expert who can help.

While you’re there, check out one of our 10-minute briefing sessions on the hottest support topics. Here are just a few of the high-impact briefings you can see at this year’s Stars Bar:
  • Oracle Platinum Services: Extreme Support for Engineered Systems
  • Oracle E-Business Suite - Preventing Problems at Period Close
  • Oracle Database 12c – Upgrade Tips from Oracle Support 
  • And many more! Check the schedule here.
Stars Bar open daily @ Moscone West, Lobby Level 2. More details here.

Visit the Services and Support Oracle OpenWorld Website to discover how you can take advantage of all Oracle OpenWorld has to offer.
See you there!

Meet Brian Peasland - MOS Community Customer Guru

In appreciation for his work in answering questions posted by other Community members, Brian Peasland received a free Oracle OpenWorld Pass from My Oracle Support Community.  Brian is an active member of the Oracle Database communities and has achieved the Guru Level of recognition through his participation.

Brian works as the lead DBA for NAU Country Insurance in Fargo, ND and has been involved with database administration for over 13 years.  The products he uses most are Oracle DB, enterprise edition with partitioning on Oracle rack and data guard.  He also often uses Oracle SQL developer and Enterprise Manager.

Brian participates in the Community three or four times a day, reviewing areas that are of interest to him from the previous day.  The Community gives him an opportunity to interact and work directly with Oracle employees, and he has developed relationships with engineers on Oracle Enterprise Manager.  “I like that the Community is only for Oracle customers, which helps the community stay at a professional level”.  Brian also says that by answering other people’s questions, he finds that his own knowledge increases because it helps him to better understand and apply the information himself.

He encourages other DBAs to get involved early in using the Community and at some point try answering others posts.  All the top DBAs he knows participate in a community in some form or another.  This probably is not a coincidence. 

Meet Brian and other Community members at the My Oracle Support Community Meet Up event. Register now to get your free invitation and all the details. We look forward to meeting you!

Tuesday Sep 17, 2013

All Access Pass to Oracle Support at OpenWorld

Looking for tips, recommendations and resources to help you keep your Oracle applications and systems running at peak performance? Want to find out how to get more out of your Oracle Premier Support coverage?
 
More than 500 experts from across Services and Support will be on hand at Oracle OpenWorld to answer your questions and share best practices for adopting and optimizing Oracle technology.

View the schedule of all of our Oracle Premier Support activities at Oracle OpenWorld for more information. Visit the Services and Support Oracle OpenWorld Website to discover how you can take advantage of all Oracle OpenWorld has to offer.  

See you there!

THAT Support blogger at OpenWorld

Many people have asked if I'll be at this year's OpenWorld and the answer is YES!  After a few year hiatus, I'm back at the big shOOW and looking forward to meeting many of you in person.  Thanks for following my blog and Twitter posts.

I'll be speaking under one of the many Oracle Services and Support sessions.  I'm delivering a session on Monday at 3:15pm on Best Practices for Supporting and Maintaing Oracle Database.  Even though this session is listed under the Database track, I want to invite any user of any of our products to attend.  This session is applicable to EVERYONE that uses Oracle Products and Oracle Support.   This hands-on power session showcases eight habits of highly successful Oracle Support customers. The session includes recommendations that help you get the most out of Oracle Database by taking full advantage of the Oracle tools and resources available through Oracle Support.

There are many don't miss sesssions - Don't miss this one!  Pre-registration numbers are high already. Get yourself a seat.

In addition, I'll be hanging around the Oracle Support STARS bar (Moscone West, Lobby Level 2) with a host of other Oracle Support Experts. 
Find Answers: Ask the stars of Oracle Support your toughest questions

Get Proactive: Discover powerful new proactive support tools

Level Up: Maximize system availability with advanced services

Win Prizes: Attend a 10-minute mini-briefing for your chance to win

  


I'll definitely be there Tuesday at 4:50pm to give a mini briefing on 8 Habits of Highly Successful Support Users

Finally, there is a MOS Community Meetup Event, Monday night 6:30-9:30.  Join us for appetizers, beverages and some networking. Register here

You can follow all the 'haps' on my Twitter feed.  I look forward to meeting you.
-Chris Warticki
Global Customer Management

Wednesday Aug 28, 2013

Oracle Support Advisor Webcasts for September

Oracle Support delivers various seminars on Support Policies, Processes and Proactive Tools via live web conference and recorded sessions. These seminars, available in multiple languages and in different time zones, help ensure you optimize the value from Oracle Support.

Click on the corresponding session link to register for an upcoming seminar. Bookmark Note 553747.1 for your quick access to the latest live Support Advisor webcasts schedule.

Webcast Product Line Language US Eastern Central Europe Singapore Register
Customer User Administration All English Sep 12, 01:30 p.m. Sep 12, 07:30 p.m. Sep 13, 01:30 a.m. Register
      Sep 18, 10:00 a.m. Sep 18, 04:00 p.m. Sep 18, 10:00 p.m. Register
      Sep 19, 01:30 p.m. Sep 19, 07:30 p.m. Sep 20, 01:30 a.m. Register
      Oct 03, 01:30 p.m. Oct 03, 07:30 p.m. Oct 04, 01:30 a.m. Register
    French Sep 04, 09:30 a.m. Sep 04, 03:30 p.m. Sep 04, 09:30 p.m. Register
    Portuguese Sep 17, 09:30 a.m. Sep 17, 03:30 p.m. Sep 17, 09:30 p.m. Register
Database Upgrade Essentials Technology English Sep 18, 08:00 p.m. Sep 19, 02:00 a.m. Sep 19, 08:00 a.m. Register
      Sep 19, 10:00 a.m. Sep 19, 04:00 p.m. Sep 19, 10:00 p.m. Register
      Sep 19, 12:00 p.m. Sep 19, 06:00 p.m. Sep 20, 12:00 a.m. Register
E-Business Suite Maintenance Wizard Applications English Sep 18, 04:00 a.m. Sep 18, 10:00 a.m. Sep 18, 04:00 p.m. Register
      Sep 18, 12:00 p.m. Sep 18, 06:00 p.m. Sep 19, 12:00 a.m. Register
      Sep 18, 09:00 p.m. Sep 19, 03:00 a.m. Sep 19, 09:00 a.m. Register
E-Business Suite Support Diagnostics Applications English Sep 17, 04:00 a.m. Sep 17, 10:00 a.m. Sep 17, 04:00 p.m. Register
      Sep 17, 12:00 p.m. Sep 17, 06:00 p.m. Sep 18, 12:00 a.m. Register
      Sep 17, 09:00 p.m. Sep 18, 03:00 a.m. Sep 18, 09:00 a.m. Register
Finding Answers in My Oracle Support All English Sep 11, 09:30 a.m. Sep 11, 03:30 p.m. Sep 11, 09:30 p.m. Register
      Sep 11, 01:30 p.m. Sep 11, 07:30 p.m. Sep 12, 01:30 a.m. Register
    French Sep 05, 10:30 a.m. Sep 05, 04:30 p.m. Sep 05, 10:30 p.m. Register
    Portuguese Sep 18, 09:30 a.m. Sep 18, 03:30 p.m. Sep 18, 09:30 p.m. Register
    Spanish Sep 12, 11:30 a.m. Sep 12, 05:30 p.m. Sep 12, 11:30 p.m. Register
Hardware Support Best Practices Systems English Sep 25, 09:30 a.m. Sep 25, 03:30 p.m. Sep 25, 09:30 p.m. Register
      Sep 25, 01:30 p.m. Sep 25, 07:30 p.m. Sep 26, 01:30 a.m. Register
Introduction to Premier Support All English Sep 10, 01:30 p.m. Sep 10, 07:30 p.m. Sep 11, 01:30 a.m. Register
      Sep 10, 09:30 p.m. Sep 11, 03:30 a.m. Sep 11, 09:30 a.m. Register
    French Sep 10, 09:30 a.m. Sep 10, 03:30 p.m. Sep 10, 09:30 p.m. Register
    Portuguese Sep 10, 09:30 a.m. Sep 10, 03:30 p.m. Sep 10, 09:30 p.m. Register
    Spanish Sep 10, 11:30 a.m. Sep 10, 05:30 p.m. Sep 10, 11:30 p.m. Register
My Oracle Support Basics All English Sep 09, 01:30 p.m. Sep 09, 07:30 p.m. Sep 10, 01:30 a.m. Register
      Sep 10, 11:30 a.m. Sep 10, 05:30 p.m. Sep 10, 11:30 p.m. Register
      Sep 11, 09:30 p.m. Sep 12, 03:30 a.m. Sep 12, 09:30 a.m. Register
    French Sep 09, 10:30 a.m. Sep 09, 04:30 p.m. Sep 09, 10:30 p.m. Register
      Oct 07, 10:30 a.m. Oct 07, 04:30 p.m. Oct 07, 10:30 p.m. Register
    Portuguese Sep 11, 09:30 a.m. Sep 11, 03:30 p.m. Sep 11, 09:30 p.m. Register
    Spanish Sep 11, 11:30 a.m. Sep 11, 05:30 p.m. Sep 11, 11:30 p.m. Register
Oracle Cloud Support All English Sep 11, 09:30 p.m. Sep 12, 03:30 a.m. Sep 12, 09:30 a.m. Register
      Sep 12, 11:00 a.m. Sep 12, 05:00 p.m. Sep 12, 11:00 p.m. Register
      Sep 19, 09:00 a.m. Sep 19, 03:00 p.m. Sep 19, 09:00 p.m. Register
      Sep 26, 05:00 a.m. Sep 26, 11:00 a.m. Sep 26, 05:00 p.m. Register
      Oct 03, 11:00 a.m. Oct 03, 05:00 p.m. Oct 03, 11:00 p.m. Register
Oracle Configuration Manager Basics All Portuguese Sep 25, 09:30 a.m. Sep 25, 03:30 p.m. Sep 25, 09:30 p.m. Register
Service Request Flow and Best Practices All English Sep 12, 05:30 a.m. Sep 12, 11:30 a.m. Sep 12, 05:30 p.m. Register
      Sep 12, 01:30 p.m. Sep 12, 07:30 p.m. Sep 13, 01:30 a.m. Register
      Sep 27, 01:30 p.m. Sep 27, 07:30 p.m. Sep 28, 01:30 a.m. Register
    French Sep 12, 10:30 a.m. Sep 12, 04:30 p.m. Sep 12, 10:30 p.m. Register
    Portuguese Sep 12, 09:30 a.m. Sep 12, 03:30 p.m. Sep 12, 09:30 p.m. Register
    Spanish Sep 16, 11:30 a.m. Sep 16, 05:30 p.m. Sep 16, 11:30 p.m. Register


You may visit My Oracle Support for schedules of other live seminars. To see current local times around the world, visit world clock.

RECORDED TRAININGS

Oracle provides the following recommended trainings which can be viewed on demand using your Single Sign-On account. Please refer to Note 603505.1 for a complete list of available topics and recordings.

Topic Target Audience Language Play
Premier Support Entitlement All Customers English Play
Lifetime Support Policy All Customers English Play
Mobile My Oracle Support All Customers English Play
My Oracle Support Overview All Customers English Play
User Account Registration Process All Customers English Play
My Oracle Support Customization All Customers English Play
PowerViews All Customers English Play
Service Request Create & Update All Customers English Play
Service Request Management Best Practices All Customers English Play
Knowledge Searching and Browsing All Customers English Play
Customer User Administration All Customers English Play
My Oracle Support Community All Customers English Play
My Oracle Support Configuration Manager All Customers English Play
Why Use The Configuration Manager In My Oracle Support All Customers English Play
Patching All Customers English Play
Patch Recommendations and Patch Plans All Customers English Play
11g Upgrade Best Practices Oracle Database English Play
EBS Patch Wizard Utility Training E-Business Suite English Play
R12 Close Process & Reconciliation E-Business Suite English Play
R12 Financials Upgrade E-Business Suite English Play
R12 Payables E-Business Suite English Play
Tales from the Performance Queue JD Enterprise One English Play

If you have further questions, please contact us by submitting a question in My Oracle Support’s Support Training Community.

Monday Jun 10, 2013

Get Proactive Essentials - Oracle Cloud Support

Get the Essentials in Just 30 Minutes

Join us for a live webcast on Oracle Cloud Support and learn from an Oracle Support expert on how to maximize your benefit from Oracle Cloud Support. You’ll learn how to get the answers and solutions you need.


Discover Oracle Cloud Support through:

bullet

An Introduction to the Oracle Cloud Portal.

bullet

Best practices for working effectively with Oracle Cloud Support

bullet

Instructions for creating service requests for faster turnaround


Get Proactive Essentials Webcasts provide

bullet

Q&A time for Oracle Cloud Support related questions

bullet

Quick reference guide

bullet

Answers in My Oracle Support Community’s support moderated discussion


Register now for the Get Proactive Essentials: Oracle Cloud Support webcast


Date

Products

Language

Delivery Time

Choose Session

Thursday, 13 June

All

English

US EDT 11:00 a.m.
US PDT 8:00 a.m.
London 4:00 p.m.
Paris 5:00 p.m.

Register Now

Thursday, 20 June

All

English

US EDT 9:00 a.m.
US PDT 6:00 a.m.
London 2:00 p.m.
Paris 3:00 p.m.

Register Now

Thursday, 27 June

All

English

US EDT 5:00 a.m.
US PDT 2:00 a.m.
London 10:00 a.m.
Paris 11:00 a.m.

Register Now

Use the world clock website to convert times to your local time zone


Additional Get Proactive Resources

Questions?

Contact the “Get Proactive” Team

Thursday May 16, 2013

Some MOS Updates and Changes

Here are a few updates that you should be aware of in case you haven't read your news within your MOS Dashboard.

New to My Oracle Support - See Service Request Updates in Email
Support implemented one of the most customer requested features, giving users the ability to receive Service Request (SR) update details within the body of the update notification email. Previously when you received a Service Request update email notification, you were required to log into My Oracle Support to view the update details entered by the support en gineer. Visit Article ID 1543136.1 to learn how to activate this new feature.

Changes to IP Address for transport.oracle.com may affect ASR Manager, Secure File Transport (SFT), Common Array Manager (CAM), Solaris 11, and VOP
If you have installed ASR Manager, Secure File Transport (SFT), Common Array Manager (CAM), Solaris 11, or VOP software, you may need to make a change in your network configuration to accommodate the IP address change for transport.oracle.com that was implemented on May 10, 2013. Please review Document ID 1338575.1 for details.

MOS Release 6.5 Feature - Chat NOT available
This feature within the release notes is NOT available at this time.  The chat feature enables Oracle Support engineers to contact you through chat about open service requests (SRs). Your chat status is shown in the top right of the My Oracle Support page header. You can change your status to Available or Not Available. If your status is Available, you are visible to Oracle Support engineers.
It will be available in a future release. Sorry to tease you.

YOU are my customer!  Have a wonderful week.

-Chris Warticki
Global Customer Management, Support Specialist & Edu-Train-er

Wednesday May 15, 2013

ECEMEA Drop In and Learn - Your invitation from Oracle Support

Here’s an easy way to make sure you’re making the most of the support available under your Oracle service contract: our regular Drop In And Learn events.

Drop In And Learn sessions are short, informal, and free of charge. They allow you to talk to Oracle Support staff face to face, find out more about the support available and get answers to the questions that matter to you. Topics discussed so far have included My Oracle Support, making Auto Service Requests and using Proactive Support more effectively.

The sessions will be happening every month in your local Oracle offices and last no more than couple of hours.

Country
Date
Time
Location
Attendance *
Tues 4th June 16:00 Oracle Office, Vienna I plan to attend
Wed 5th June 14:00 Oracle Office, Zagreb I plan to attend
Wed 5th June 16:00 Oracle Office, Prague I plan to attend
Wed 3rd July 16:00 Oracle Office, Prague I plan to attend
Wed 5th June 11:00 Oracle Office, Cairo  
Wed 3rd July 11:00 Oracle Office, Cairo  
Estonia  
June - TBD   Oracle Office, Tallinn  
July - TBD   Oracle Office, Tallinn  
Greece  
Wed 5th June 14:00 Oracle Office, Athens  
Wed 3rd July 14:00 Oracle Office, Athens  
Hungary  
Wed 5th June 09:00 Oracle Office, Budapest I plan to attend
Wed 3rd July 09:00 Oracle Office, Budapest I plan to attend
Wed 5th June 16:00 Oracle Office, Almaty  
Wed 3rd July 16:00 Oracle Office, Almaty  
Kenya  
Wed 5th June 09:00 Oracle Office, Nairobi I plan to attend
Wed 3rd July 16:00 Oracle Office, Nairobi I plan to attend
Latvia  
Mon 20th May 16:00 Oracle Office, Riga  
June - TBD   Oracle Office, Riga  
July - TBD   Oracle Office, Riga  
June - TBD   Oracle Office, Vilnius  
July - TBD   Oracle Office, Vilnius  
Nigeria  
Wed 5th June 11:00 Oracle Office, Lagos I plan to attend
Wed 3rd July 16:00 Oracle Office, Lagos I plan to attend
Poland  
Wed 5th June 09:00 Oracle Office, Warsaw I plan to attend
Wed 3rd July 09:00 Oracle Office, Warsaw I plan to attend
Romania  
Wed 5th June 15:00 Oracle Office, Bucharest  
Wed 3rd July 15:00 Oracle Office, Bucharest  
Wed 5th June 15:00 Oracle Office, Moscow  
Wed 10th July 15:00 Oracle Office, Moscow  
Mon 3rd June 15:00 Oracle Office, Riyadh  
Mon 1st July 15:00 Oracle Office, Riyadh  
Wed 5th June 14:00 Oracle Office, Ljubljiana I plan to attend
Wed 19th June 16:00 Oracle Office, Bratislava  
Wed 5th June 15:00 Oracle Office, Johannesburg  
Wed 3rd July 15:00 Oracle Office, Johannesburg  
Turkey  
Wed 5th June 15:00 Oracle Office, Istanbul  
Wed 3rd July 15:00 Oracle Office, Ankara  
UAE 
Wed 3rd July 10:00 Oracle Office, Dubai I plan to attend
June - TBD   Oracle Office, Kiev  
July - TBD   Oracle Office, Kiev

We look forward to seeing you there.

Your local Oracle Support team.

Set the agenda
Let us know what aspects of Oracle Support you want to learn about − and we’ll put them on our agenda.
Email us with your topic suggestions

Wednesday May 08, 2013

That Brazilian Sensation - Customer Spotlight

I met with a couple of our fantastic customers in Sao Paulo a couple of weeks ago. I wanted to highlight them in the following blog article.

The first is Telefonica|Vivo. Telefonica SA is a Spain-based company active in the telecommunications and digital services sectors. The Company operates through three business segments: Telefonica Latin America, Tefonica Europa, and Others. It provides public and private telecommunication, media and entertainment services; under such brands as Telefonica, Movistar, O2 and Vivo, among others.

Telefonica is a loyal Oracle customer with many Oracle products in use.

A group of us from Oracle met with Daniel and Jorge from Telefonica and provided us with a tour of their data center. Pictured below is the group from Oracle and Telefonica (from left to right: Selma Snaider and Erivaldo Sousa (Oracle), Jorge and Daniel Soares de Barros (Telefonica), and Lauren Diehl (Oracle). (used with permission)


It was an amazing experience to be provided a tour of their data center. Below is a photo of their operations center along with the build-out of an additional 23,000 sq meter wing for increased capacity. (used with permission)


Many thanks to Daniel and Jorge for the tour. It was fantastic.

My second customer introduction was with Odebrecht. The company consists of diversified businesses catering to engineering and construction, investments in infrastructure and energy, industry, and supporting institutions sectors through its subsidiaries. The company holds expertise in the areas of energy, industrial engineering, infrastructure, oil and gas, real estate developments, environmental engineering, transportation and logistics, defense and technology, chemical and petrochemical, ethanol and sugar production, and investments and holdings, among others. Odebrecht operates along with its subsidiaries in several countries across the Americas, Europe, Middle East and Asia. Odebrecht is headquartered in Salvador, Brazil.

Odebrecht is another loyal Oracle customer with a very large Oracle product footprint.

Our Oracle team met with Alexsandre Bisetto during lunch and sat down in order to talk about current account team successes and related support opportunities.

Thank you Alexsandre for spending time with us.

I thoroughly enjoy getting to meet our customers no matter where I travel. Most of all, l like hearing about how our customers are using Oracle products to run their businesses. It makes me proud to work for a global company helping other global companies like those mentioned, succeed.

Finally, I met with an amazing Oracle team of Support Account Managers and staff (below) at our Sao Paulo office and facilitated a successful workshop. I look forward to my next visit.


Tuesday Apr 16, 2013

Adopt: Java Applet & Web Start - Code Signing

Today, Oracle plans to deliver a new Java CPU release, Oracle Java SE 7 Update 21 (Java SE 7u21), which will deliver new security features and remediation. Most significant is a strong recommendation that all Java applets and Web Start Applications using the Java plug-in to run in browsers should be signed with a trusted certificate for the best user experience.

Java  

Application code signing provides numerous security benefits to users. Java supports code signing, and now Java SE 7u21 introduces changes to security levels on the security slider within the Java Control Panel. Specifically, all Java code executed within the client’s browser will prompt the user. The type of dialog messages the user sees depends upon the risk factors.

  • Low-risk scenarios present a very minimal dialog and include a checkbox to not display similar dialogs by the same vendor in the future.
  • Higher risk scenarios, such as running unsigned jars, will require more user interaction given the increased risk.

The Java Applet & Web Start - Code Signing is encouraged for all customers to adopt.

Friday Apr 12, 2013

Oracle Business Intelligence Certifications

Did you know the Oracle Business Intelligence Certifications are uploaded and available on My Oracle Support (MOS) from the Certifications tab? You can also download the Oracle Business Intelligence Certification Matrix from OTN - Oracle Fusion Middleware Supported System Configurations:

·         OBIEE 11.1.1.7.0 Certification Matrix posted under:
System Requirements and Supported Platforms for Oracle Business Intelligence Suite Enterprise Edition 11gR1 (11.1.1.7.0) ( xls)

·         OBIEE 11gR1 Certification Matrix posted under:            System Requirements and Supported Platforms for Oracle Business Intelligence Suite Enterprise Edition 11gR1 (11.1.1.3.0-11.1.1.6.0) ( xls)

Thursday Feb 28, 2013

Java JRE 1.7.0_15 Certified with Oracle E-Business Suite

Java Runtime Environment 7u15 (a.k.a. JRE 7u15-b03) and later updates on the JRE 7 codeline are now certified with Oracle E-Business Suite Release 11i and 12 for Windows-based desktop clients.

 

Tuesday Feb 26, 2013

"Hungarian Rhapsody" | Support-Customer Event

Last week, Budapest, Hungary played host to a remarkable customer event, to which I was invited to speak on a host of topics including Support Best Practices, Proactive Support, Platinum Services and more. The Hotel Novotel Budapest Centrum was a fabulous location and served the needs of over 80 customers and employees in attendance.

The event agenda included a welcome by Irek Hytros, Oracle Sr. Director of Customer Management. Afterwards, Country Support Leader and Customer Service Manager, Izabella Gruhala delivered an interview (pictured right) with one of Hungary's first Platinum Services Customers, Tamas Benyi from ORFK (Hungarian Police Department). Tamas provided the audience with the deliverables, benefits and successes of being a Platinum Services Customer.
Thank You Tamas!

Additionally, there were sessions from Laszlo Kiraly (right) from Oracle Consulting Services and Istvan Gere (left) from Oracle University. Both provided fantastic information from both lines of business and really communicated the benefits provided by Oracle.

Sessions were conducted by myself on the Value of Oracle Support, a walk-through of My Oracle Support Best Practices, Proactive Support, Platinum Services and the Exadata Support model. Thanks for all the wonderful questions and audience participation.  You helped to make this foreigner feel most welcome.

Overall it was a fantastic event attended by many, that without their participation would not have made it such a tremendous success.  I had a privilege of speaking to several of our customers one-on-one.  I met with Tamas Izsak from Oracle Partner AppWorks and representing the Hungarian Oracle Users Group, and also Laszlo Zoo, Oracle DBA/Developer from Invitel

Thank you all for your loyalty and business.  We appreciate our customers.

Tuesday Nov 27, 2012

Customer Spotlight - CSX: Charles Pack

A couple of weeks ago, I had the distinct privilege of facilitating a training session with CSX
CSX is a wonderful customer.  They've been a dedicated Oracle customer for many years. They have quite an extensive Oracle footprint including Server Technologies, Fusion Middleware and E-Business Suite products.  They also utilize Oracle's Solution Support Center offering from Advanced Customer Services, for their Database products.

I'm always on the lookout for Oracle gems and I discovered one at CSX. Before my session began, I met with Charles Pack.  In my view, he's an Oracle guru.  Don't take my word for it, just read any of the books he's authored or co-authored and the one soon to be released.  Just looking at his bookshelf, I saw titles going back to Oracle 7 & 8, as well as a Solaris 2.x book.  Remember those?   Anyway, Charles is a technologist and a manager (and wears numerous other hats too).  I had a wonderful time talking with Charles and getting to know him. 


What do you consider keys to your personal success?  Inability to quit.  When I decide that I will accomplish something, I will, regardless of the nature of the challenge.  Never quitting means a perpetual drive for change and progress and setting examples for others to follow.  The reason I write OCP books is because I can provide a path for people to improve their knowledge of the product, gain a certification, and reach their professional goals.
What do you consider the most important part of your job?  Negotiations.  We all have competing goals, incentives and finite resources, but we should all have the same common goal – progress.  So finding the way for all parties to progress is the most important thing we do.
What is the most important part of your relationship with Oracle?  Oracle provides solutions – not just products - that are critical to our business success.  So continuous communication regarding education, services, product roadmaps and shared goals is the most important part of our ongoing relationship.


Charles is an Oracle loyalist.  His career has been based on using our products and he's passionate about the products he works with.  You can tell, just by talking with him.  I appreciate Charles and other customers like him.  He's an expert in his field and an Oracle evangelist.  He is an asset to CSX and to their success.  He's an advocate for Oracle and an asset to our customers.  You can also friend and follow Charles on Twitter @charlesapack

It was a pleasure meeting you Charles!

-Chris Warticki
Global Customer Management

Tuesday Nov 20, 2012

Customer Support Spotlight: Clemson University

I've begun a Customer Support Spotlight series that highlights our wonderful customers and Oracle loyalists.  A week ago I visited Clemson University.  As I travel to visit and educate our customers, I provide many useful tips/tricks and support best practices (as found on my blog and twitter). Most of all, I always discover an Oracle gem who deserves recognition for their hard work and advocacy.

Meet George Manley.  George is a Storage Engineer who has worked in Clemson's Data Center all through college, partially in the Hardware Architecture group and partially in the Storage group. George and the rest of the Storage Team work with most all of the storage technologies that they have here at Clemson. This includes a wide array of different vendors' disk arrays, with the most of them being Oracle/Sun 2540's.  He also works with SAM/QFS, ACSLS, and our SL8500 Tape Libraries (all three Oracle/Sun products).

(pictured L to R, Matt Schoger (Oracle), Mark Flores (Oracle) and George Manley)

George was kind enough to take us for a data center tour.  It was amazing.  I rarely get to see the inside of data centers, and this one was massive.

Clemson Computing and Information Technology’s physical resources include the main data center located in the Information Technology Center at the Innovation Campus and Technology Park. The core of Clemson’s computing infrastructure, the data center has 21,000 sq ft of raised floor and is powered by a 14MW substation. The ITC power capacity is 4.5MW.  The data center is the home of both enterprise and HPC systems, and is staffed by CCIT staff on a 24 hour basis from a state of the art network operations center within the ITC. A smaller business continuance data center is located on the main campus.  The data center serves a wide variety of purposes including HPC (supercomputing) resources which are shared with other Universities throughout the state, the state's medicaid processing system, and nearly all other needs for Clemson University.


Yes, that's no typo (14,256 cores and 37TB of memory!!!

Thanks for the tour George and thank you very much for your time.  The tour was fantastic. I enjoyed getting to know your team and I look forward to many successes from Clemson using Oracle products.

-Chris Warticki
Global Customer Management

Tuesday Nov 13, 2012

EVENT RECAP: Oracle Health Sciences Conference

Monaco served as an intense location for this year's Oracle Health Sciences User Group conference.  It was a "Grand Prix" event with nearly 200 attendees from all over the world.  In a country famous for high performance race cars, luxury super yachts and lifestyles of the rich & famous, the conference was very Ellison-esque. I think the Superyachts were being paired with Exadata. ;)


The OSHUG staff were fantastic . Robin and Taylor (pictured left) from Drohan Management took care of all the details and were wonderful to get to know.

I met with some real Oracle loyalists.  Stan Sachar,  I.T. Manager for Westatand the Focus Group co-chair for Admin Configuration Mgmt (ACM).  Westat was an early adopter of Oracle Clinical for clinical trial projects with installations in 1997-98.  I had a chance to talk with Stan during the reception and he is an Oracle advocate and evangelist. He's invested in his career in using Oracle products. (Stan Sachar pictured right with Dick Wolnick from Oracle, on left)

I also met with Mirco Becker from Grunenthal Gmbh.  He's been working with the Argus product for over 6 years.  He's a big user of Oracle Support. Mirco attended my support best practices session and was actively engaged and asked several questions.  He's excited to adopt those best practices and work more efficiently and effectively with Support.


Finally, I thank the many who attended my session.  I admit, the beautiful weather and view of the ocean was a distraction, but nonetheless my mission was to provide you with all the necessary support resources for Health Sciences users. You will find a copy of my presentation on the OSHUG website.

Bon Voyage Monaco.  Thanks for the memories.  I'll see everyone next year, in Miami.

-Chris Warticki
Global Customer Management

Wednesday Oct 31, 2012

EVENT RECAP: Oracle Day & Product Fair - Atlanta

Are you attending any of the Oracle Days and other Events? They are fantastic!  Keep track of the Oracle Events by following @OracleEvents on Twitter.  Also, stay in the know by subscribing to one of the several Oracle Newsletters. Those will also keep you posted of upcoming in-person and webcast events.

From the Oracle Events website, simply navigate to your geography and refine your options to locate what interests you. You can also perform keyword searches.

 

Yesterday, I had the opportunity to participate in the Oracle Day & Product Fair in Atlanta, Georgia.  Thanks to those who stopped by to ask your support questions and watched me demo My Oracle Support features and best practices.

It was a fantastic turnout.  The Buckhead Theatre served as an excellent venue. It was standing room only for the double keynotes on topics of interest to our customers: Navigating Complexity by Simplifying I.T., and Oracle Exadata X3-Transforming Data Management.

 

The Product Fair was staffed by many Oracle professionals and our Partners too.  It was great meeting new people like the team representing OAUG.  Many thanks to our sponsors: BIAS, Cloudera, Intel and TekStream Solutions.

Come attend one of the many Oracle Days & other events planned for you.

I'll be attending the one Ft. Lauderdale, FL on November 15th. See you there.

-Chris Warticki
Global Customer Management

Monday Aug 06, 2012

Relationally Challenged (CX - CRM - EQ/RQ/CRQ)

Everything seems to be about the "Experience". Lately, I've been listening to a lot of 'stuff'. A lot of business stuff.  A lot of customer stuff. A lot of operations stuff. A lot of experience stuff.  A lot of satisfaction and dissatisfaction stuff.  In my attempts to absorb it all, here is my 2 cents of unsolicited, opinion given little-to-no information whatsoever (but in this case, it's regarding a lot of stuff).

  • Let's take the basics - CRM.  Customer....Relationship....Management.  Seems simple right?  Why is everyone making it so complicated? Customer....Relationship....Management.
  • EQ - Emotional Intelligence Quotient.  Sounds like there's too much math involved. I'll skip this and anything else in need of a quotient.
  • Now, the big thing lately is all about the CX - Customer Experience.  Sounds jazzy. I'm all about a great customer experience, just like the next person.

Can we just keep it simple?  Really, what's with all the management? Why all the math?  Just what experience is everyone chasing?

How about we just dumb it down, strip it to the core, keep it simple and LISTEN?!  No more focus groups, no more surveys, and no need to gather more data. We have plenty of that. Why not just provide the customer what they are asking for and not for what they aren't asking for?  I know what you'll say, "it's because they don't know what they need until we tell them what they need" , right?  Wrong.

We're all relationally-challenged.  Yes, that's right.  It may sound politically correct, but we're all needy and require the deep down desire to be heard, understood and responded too. 

Where's this all coming from?  I don't know.  Perhaps, I'm just ranting, blogging, blah blah blah.  All of this to say the following:  If you're focusing your attention on customer relationships that have already decided you're not giving them enough attention and they're walking away, you've lost.  What's the math these days on costs of relationship recovery?  Focus on Relationship-Retention and you'll avoid divorce court. I'm not saying to forget the ones walking away. Go after them and let it be a lesson to never forget about them.

What have you done for your customer lately in order to build relationship?  Nothing else. All motives aside.  Nothing needed in return. Just pure, simple relationship building.  Reach out and LISTEN. Then, listen some more.

Chris Warticki works for the Global Customer Management team for Oracle Support.  He is passionate about customer service, cares FOR the customer and enjoys working with them each and every day.

Thursday Aug 02, 2012

Countdown to MOS Flash Portal Retirement

Only 8 more days!! There wil be a huge retirement party - somewhere ;)  My Oracle Support is fully available in the HTML site. When the switch is complete only the HTML site will be available, and the Flash site will be retired. Read my previous blog post about all the communications that have been sent out.

Check the My Oracle Support blog for additional information, comments and feedback.

See you at the retirement party! :P
- Chris Warticki, Global Customer Management
#Oracle News, Info & Support
@cwarticki

Thursday Jul 19, 2012

Oracle Premier Support Gives You the Right Tools

Are you overlooking proactive resources available at no additional charge that can help you get more from your Oracle Premier Support investment?

With the wealth of resources available, it may not always be clear where to start. Support Best Practices can guide you to success; showing you the right tool for your situation and how to use it effectively.

A series of live and on-demand instructional webcasts that provide support customers with the skills and knowledge to use relevant proactive capabilities and maximize the value of Oracle Premier Support is the most recent benefit.

The Inside Track for Oracle Premier Support Customers and Partners


We will show you how to take advantage of the proactive portfolio.

Subject Matter Experts leverage real-world scenarios to facilitate the knowledge transfer. Demonstrations. Q&A and Hands-on Labs solidify your learning so you can apply the skills.

Both new and experienced Oracle Support Partners will find new information and new approaches to keeping Oracle products performing.

WORK SMART. SOLVE FAST. RESOLVE

Join us. Leverage this opportunity to learn Support Best Practices. Working proactively will help you work more efficiently. That gives you more time to focus on what is important. Your business’s goals.
Register now for Resolve—Find Answers Fast.

Questions? Contact Oracle’s "Get Proactive" team today.

Thursday Jul 12, 2012

Ask the Support Blogger - Error Correction Support

I've found that Error Correction Policies are vital to understand regarding the subject of Product Lifecycle Management.  Is there a central repository?  Thanks in advance for your help.

The ECS policies that do exist are very valuable for our customers to understand Product Lifecycle Management.  A good thing to remember is that the Lifetime Support Policy defines the "When" of product support.  The ECS Policies define "How" those products are supported by Development.   (LSP = When.  ECS = How)

Basically, this means that Development doesn't keep each and every patchset codeline open and available for fixing. Customers must keep up to to date.  A customer on 11.2.0.1 can't claim that they are supported because 11.2 is still in Premier Support.  They must be on 11.2.0.3 or within what's known as the grace period.

Historically speaking the ECS Policy for Database has been around for over a decade.  The ECS policy should be no surprise to DBA's nor Developers that have been using our products for a long time.  EBS Development got on board just a couple of years ago with their own.  Most other products, especially recent acquisitions, do not have them. 

There is no repository of these policies. Some are footnoted in the Lifetime Support Policy, but there are only 2 major ones that I'm aware of in My Oracle Support

  1. Database, FMW, EM Grid Control, and OCS Software Error Correction Support Policy  Note 209768.1
  2. Oracle E-Business Suite Error Correction Support Policy Note 1195034.1


There are some minor ones too.

  • Error Correction Policy and Lifetime Support Policy FAQ for Oracle JRockit 5.0 and 6 - 1450360.1
  • Error Correction Policy as it applies to Oracle WebLogic Portal (WLP) - 1308963.1
  • OIM Lifetime Support and Error Correction Policy - 1372476.1

Others (there could be more)

  • Siebel CRM Patching Policy 1313941.1
  • Patch and Support Policies for Oracle Retail RPAS and RPAS-Based Applications 750841.1
  • Oracle Retail Point Of Service (ORPOS) Product Suite Patch And Hotfix Release Policy 798177.1


There isn't one for Sun, that I'm aware of or found.

- Chris Warticki, Global Customer Management
#Oracle News, Info & Support
@cwarticki

Wednesday Jul 11, 2012

MOS Flash Going Bye-Bye...Welcome MOS HTML(ADF)

When MetaLink switched over to My Oracle Support......we'll, I won't go there.  I'm still twitching from the aftermath and the all publicity my blog received.  Remember, I'm FOR the customer.

My Oracle Support Outage Planned for Weekend of July 13, 2012 - check your MOS Dashboard - Site Alerts

Read the following communications and watch the video with Dennis Reno, VP, Customer Portal Experience.

  1. Dear Valued My Oracle Support User 
  2. My Oracle Support Upgrade Begins July 13, 2012 
  3. The New My Oracle Support User Interface [ID 1385682.1] 

We encourage you to regularly access The New My Oracle Support User Interface Web Page (Article ID 1385682.1) for up-to-date transition information and to review the video series that takes you through My Oracle Support’s features and functionality using the new HTML interface.

Learn the Basics in Minutes
Quick Start - Service Request Flow
Service Request Management
Features and Functionality
Customer User Administration
Hot Topic Email
Service Request Profiles
Quick Search

If you have any questions or feedback, please log into My Oracle Support and use the “Contact Us” link located in the upper right hand corner. You can also provide feedback by taking this brief survey.

- Chris Warticki
#Oracle News, Info & Support
@cwarticki

Tuesday Jul 10, 2012

Platinum Services – The Highest Level of Service in the Industry

Oracle Platinum Services provides remote fault monitoring with faster response times and patch deployment services to qualified Oracle Premier Support customers – at no additional cost.

We know that disruptions in IT systems availability can seriously impact business performance. That’s why we engineer our hardware and software to work together. Oracle engineered systems are pre-integrated to reduce the cost and complexity of IT infrastructures while increasing productivity and performance.

And now, customers who choose the extreme performance of Oracle engineered systems have the power to access the added support they need – Oracle Platinum Services – to further optimize for high availability at no additional cost.  In addition to receiving the complete support essentials with Oracle Premier Support, qualifying Oracle Platinum Services customers also receive:

     24/7 Oracle remote fault monitoring

    Industry-leading response and restore times

o   5-Minute Fault Notification

o   15-Minute Restoration or Escalation to Development

o   30-Minute Joint Debugging with Development

    Update and patch deployment

Visit us online to learn more about how to get Oracle Platinum Services

Thursday May 10, 2012

Spatially Speaking: Conference & Support Resources

Do you use geospatial information to interpret marketing and operations data? Are you engaged in analyzing customer demographic information?  Do you find yourself asking "where is this happening" when you look at spreadsheets of sales data?

...then you need to attend Location Intelligence 2012.  Directions Magazine and Oracle are collaborating to offer consecutive events over two days in Washington, DC:

Location Intelligence Conference - May 22, 2012  - Directions Magazine's Location Intelligence Conference will offer a multi-track program exploring the latest industry trends

Oracle Spatial User Conference Agenda - May 23, 2012- Oracle Spatial User Conference will offer training, deep dives, case studies in BI, cloud, from government, utilities & more, special partner sessions.

Both events will include tracks of value to senior management, C-level directors, as well as developers.

Join our “Oracle Support for Spatial” Session. – Richard Pitts, one of Oracle’s Spatial experts will be presenting the best practices for Oracle Support for Spatial and will also be available to field your questions.   Learn about the Oracle Support process, including the bug life cycle and Spatial patchsets, so you can understand how to obtain optimal resolutions to your issues.  Richard will be presenting May 23rd, 2012:  9:45am - 11:45am Horizon Room "A

If you are unable to attend the event, but still want to know about what Oracle Support has to help you with Spatial.  Visit My Oracle Support and check these out…

Spatial Tools for Oracle Database     Included with Oracle Premier Support 

Product Information Center

  • Master Note for Oracle Spatial and Oracle Locator Installation [ID 220481.1]
  • This is the Master Note for Oracle Spatial and Oracle Locator Installation
    Includes links to Installation, Deinstallation and Verification of Oracle Spatial and Oracle Locator

Patches

  • Oracle Spatial Patch Bundle  [ID 1073203.1]
  • Map Viewer Patches [ID 959683.1]

Installation and Deinstallation

  • Steps for Manual Installation / Verification of Spatial 10g / 11g [ID 270588.1]
  • Steps for Manual Installation of Oracle 9i Spatial  [ID 220484.1]
  • SDO 8.1.x: Steps for Manual Installation of Oracle 8i Spatial Data Option [ID 110217.1]
  • Steps for Manual De-installation of Oracle Spatial (9.2.0.1 to 11.2.0.1) [ID 179472.1 ]

Upgrade/Migration

  • Upgrade/Migrate Locator or Spatial from 9.2.0 or 10.1.0 to 10.2.0.x [ID 395033.1 ]
  • Upgrade/Migrate Oracle Spatial from 8i (8.1.5, 8.1.6, 8.1.7) or from 9.0.1 to 9.2.0 [ID 222630.1 ]
  • Important Installation Notes for Version 9i Release 2 [ID 248240.1]

Installation Verification

  • Verification of an Oracle 9i (Release 2 - 9.2.0) Spatial Installation [ID 221174.1]
  • Verification of an Oracle 9i (Release 1 - 9.0.1) Spatial Installation [ID 221180.1 ]
  • Verification of an Oracle 8i (Release 3 - 8.1.7) Spatial Installation [ID 132102.1 ]
  • How to validate invalid MDSYS objects? [ID 1057912.1]

For more information about Oracle’s Spatial Support Product and Solutions, visit our web site on Oracle.com

Wednesday Apr 18, 2012

EXADATA Support Resources

There's a multitude of resources out there for Exadata and it can leave one EXA-hausted.  Here's a list I've put together and invite others to contribute their comments and feedback.

Exadata Database Machine Product Information Page

Take a class! - Exadata Training I recently heard someone say that it's not like you just bought a new Ferrari and you don't know how to drive, it's that you just bought yourself a LearJet and you've never flown a plane before!

Exadata Learning Path

My Oracle Support

80+ Tutorials, Videos & Demos on the Oracle Learning Library - FREE!  There's more. Check it out!

Exadata Forum on OTN

Blogs:

Twitter:

Subscribe to at least 1 newsletter

Exadata on Oracle Mix 

Oracle Exadata SIG

Oracle Exadata Users and Exadata Professionals on Linked-In 

Have a great week!

- Chris Warticki
#Oracle News, Info & Support
@cwarticki

Monday Mar 12, 2012

Support Patching and Maintenance Advisors

Patching and Maintenance Advisors include steps to create a viable patching and maintenance strategy including a complete project patch plan specific to your environment. If your environment is not listed below, help us to expand our services by adding a comment to this document or creating a thread on the Patching & Maintenance Advisor community.

DATABASE

FUSION MIDDLEWARE

JD EDWARDS

E-BUSINESS SUITE

PEOPLESOFT ENTERPRISE

SIEBEL

ORACLE SUN SOLARIS

 Cheers!

- Chris Warticki
#Oracle News, Info & Support
@cwarticki

About

Chris Warticki
Support Specialist, Presenter Extraordinaire, Toastmaster & self-proclaimed Support "spokesmodel".

Chris has been working for Oracle for over 15 years. Chris educates customers how to maximize their Support investment and leverage the support tools and available resources as part of Premier Support.

Chris works for Global Customer Management and speaks with customers on all topics regarding Oracle support services

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