Wednesday Feb 11, 2015

My Oracle Support Essentials Webcasts - February

My Oracle Support Essentials Webcasts

February 2015

Webcast My Oracle Support Essentials – February 2015


Oracle Support delivers various seminars on Support Policies, Processes and Proactive Tools via live web conference and recorded sessions. These seminars, available in multiple languages and in different time zones, help ensure you optimize the value from Oracle Support are available to you as Oracle Support user free of charge.

Click on the corresponding session link to register for an upcoming seminar. Bookmark Note 553747.1 for your quick access to the latest live My Oracle Support Essentials webcasts schedule.

LIVE WEBCASTS

Webcast Language US Eastern Central Europe Singapore Register
New Features in My Oracle Support 15.1 English Feb 09, 09:00 PM Feb 10, 03:00 AM Feb 10, 10:00 AM Register
Feb 10, 04:00 AM Feb 10, 10:00 AM Feb 10, 05:00 PM Register
Feb 10, 01:00 PM Feb 10, 07:00 PM Feb 11, 02:00 AM Register
French Feb 10, 05:30 AM Feb 10, 11:30 AM Feb 10, 06:30 PM Register
Portuguese Feb 10, 07:30 AM Feb 10, 01:30 PM Feb 10, 08:30 PM Register
Spanish Feb 10, 10:00 AM Feb 10, 04:00 PM Feb 10, 11:00 PM Register
New Rewards and Recognition Program for Oracle Community English Feb 26, 01:00 PM Feb 26, 07:00 PM Feb 27, 02:00 AM Register
Working Effectively with Support English Feb 24, 09:00 PM Feb 25, 03:00 AM Feb 25, 10:00 AM Register
Feb 25, 04:00 AM Feb 25, 10:00 AM Feb 25, 05:00 PM Register
Feb 25, 01:00 PM Feb 25, 07:00 PM Feb 26, 02:00 AM Register
French Feb 25, 10:00 AM Feb 25, 04:00 PM Feb 25, 11:00 PM Register
Portuguese Feb 25, 08:30 AM Feb 25, 02:30 PM Feb 25, 09:30 PM Register
Spanish Feb 25, 10:00 AM Feb 25, 04:00 PM Feb 25, 11:00 PM Register
Using My Oracle Support English Feb 10, 09:00 PM Feb 11, 03:00 AM Feb 11, 10:00 AM Register
Feb 11, 04:00 AM Feb 11, 10:00 AM Feb 11, 05:00 PM Register
Feb 11, 01:00 PM Feb 11, 07:00 PM Feb 12, 02:00 AM Register
French Feb 11, 10:00 AM Feb 11, 04:00 PM Feb 11, 11:00 PM Register
Portuguese Feb 11, 07:30 AM Feb 11, 01:30 PM Feb 11, 08:30 PM Register
Spanish Feb 11, 10:00 AM Feb 11, 04:00 PM Feb 11, 11:00 PM Register
Oracle Cloud Support English Feb 11, 09:00 PM Feb 12, 03:00 AM Feb 12, 10:00 AM Register
Feb 12, 04:00 AM Feb 12, 10:00 AM Feb 12, 05:00 PM Register
Feb 12, 01:00 PM Feb 12, 07:00 PM Feb 13, 02:00 AM Register
Spanish Feb 12, 10:00 AM Feb 12, 04:00 PM Feb 12, 11:00 PM Register
Finding Answers in My Oracle Support English Feb 17, 09:00 PM Feb 18, 03:00 AM Feb 18, 10:00 AM Register
Feb 18, 04:00 AM Feb 18, 10:00 AM Feb 18, 05:00 PM Register
Feb 18, 01:00 PM Feb 18, 07:00 PM Feb 19, 02:00 AM Register
French Feb 18, 10:00 AM Feb 18, 04:00 PM Feb 18, 11:00 PM Register
Portuguese Feb 12, 07:30 AM Feb 12, 01:30 PM Feb 12, 08:30 PM Register
Spanish Feb 18, 10:00 AM Feb 18, 04:00 PM Feb 18, 11:00 PM Register
Using the My Oracle Support Community Platform English Feb 18, 09:00 PM Feb 19, 03:00 AM Feb 19, 10:00 AM Register
Feb 19, 04:00 AM Feb 19, 10:00 AM Feb 19, 05:00 PM Register
Feb 19, 01:00 PM Feb 19, 07:00 PM Feb 20, 02:00 AM Register
Spanish Feb 19, 10:00 AM Feb 19, 04:00 PM Feb 19, 11:00 PM Register
Service Request Flow and Best Practices English Feb 23, 09:00 PM Feb 24, 03:00 AM Feb 24, 10:00 AM Register
Feb 24, 04:00 AM Feb 24, 10:00 AM Feb 24, 05:00 PM Register
Feb 24, 01:00 PM Feb 24, 07:00 PM Feb 25, 02:00 AM Register
French Feb 24, 10:00 AM Feb 24, 04:00 PM Feb 24, 11:00 PM Register
Portuguese Feb 24, 08:30 AM Feb 24, 02:30 PM Feb 24, 09:30 PM Register
Spanish Feb 24, 10:00 AM Feb 24, 04:00 PM Feb 24, 11:00 PM Register
Customer User Administration English Feb 16, 09:00 PM Feb 17, 03:00 AM Feb 17, 10:00 AM Register
Feb 17, 04:00 AM Feb 17, 10:00 AM Feb 17, 05:00 PM Register
Feb 17, 11:00 AM Feb 17, 05:00 PM Feb 18, 12:00 AM Register
Spanish Feb 26, 10:00 AM Feb 26, 04:00 PM Feb 26, 11:00 PM Register
Understanding Support Identifier Groups English Feb 17, 12:00 AM Feb 17, 06:00 AM Feb 17, 01:00 PM Register
Feb 17, 01:00 PM Feb 17, 07:00 PM Feb 18, 02:00 AM Register
Spanish Feb 17, 10:00 AM Feb 17, 04:00 PM Feb 17, 11:00 PM Register

You may visit My Oracle Support for schedules of other live seminars. To see current local times around the world, visit world clock.

RECORDED TRAININGS

The following recorded My Oracle Support Essentials Webcasts can be viewed on demand.

Topic Language View
New Features in My Oracle Support 15.1 English View
Introduction to Premier Support English View
Using My Oracle Support English View
Oracle Cloud Support English View
Hardware Support Best Practices English View
Support Configuration Based Services Essentials English View
Finding Answers in My Oracle Support English View
Using the My Oracle Support Community Platform English View
Service Request Flow and Best Practices English View
Customer User Administration English View
Understanding Support Identifier Groups English View

HOW-TO TRAINING VIDEO SERIES

This collection of training videos and quick reference guides allow you to quickly learn in depth knowledge of the features of My Oracle Support in just a few minutes. Please refer to Note 603505.1 for the available topics and recordings.

If you have further questions, please contact us by submitting a question in Using My Oracle Support.
Hardware and Software Engineered to Work Together

Oracle Support

Copyright © 2015, Oracle. All rights reserved. Contact Us | Legal Notices | Privacy

Monday Sep 22, 2014

OOW - Focus On Support and Services for Siebel CRM

 
Thursday, Oct 02, 2014

Conference Sessions

Customer Success Story: State of Michigan, MAGI Case Study
Beth Long, Project Manager, Cgi Technologies and Solutions Inc.
Sue Doby, Senior Director, Public Sector Consulting, Oracle
9:30 AM - 10:15 AM Marriott Marquis - Salon 1/2/3* CON2747
Best Practices for Maintaining Siebel CRM
PREM Lakshmanan, Senior Director Customer Support, Oracle
Iain Mcgonigle, Senior Director, Customer Support, Oracle
12:45 PM - 1:30 PM Moscone West - 3009 CON8314
  
My Oracle Support Monday Mix

Monday, Sep 29

Join us for a fun and relaxing happy hour at the annual My Oracle Support Monday Mix. This year’s gathering is Monday, September 29 from 6:00 to 8:00 p.m. at the ThirstyBear Brewing Company – just a 3 minute walk from Moscone Center. Admission is free for Premier Support customers with your Oracle OpenWorld badge. Visit our web site for more details: http://www.oracle.com/goto/mondaymix 6:00 PM - 8:00 PM ThirstyBear Brewing Company
Oracle Support Stars Bar & Mini Briefing Center

Monday, Sep 29

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Tuesday, Sep 30

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Wednesday, Oct 01

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 3:45 PM Moscone West Exhibition Hall, 3461 and 3908

To secure a seat in a session, please use Schedule Builder to add to your Schedule.

Thursday Sep 18, 2014

OOW - Focus On Oracle Support

 
Monday, Sep 29, 2014

Conference Sessions

Best Practices for Maintaining and Supporting Oracle Enterprise Manager
Farouk Abushaban, Senior Principal Technical Analyst, Oracle
2:45 PM - 3:30 PM Intercontinental - Grand Ballroom C CON8567
Oracle WebLogic Server: Best Practices for Troubleshooting Performance Issues
Laurent Goldsztejn, Principal Engineer, Proactive Support, Oracle
4:00 PM - 4:45 PM Moscone South - 270 CON8307
Oracle Exadata: Maintenance and Support Best Practices
Christian Trieb, CDO, Paragon Data GmbH
Jaime Figueroa, Senior Principal Technical Support Engineer, Oracle
Bennett Fleisher, Customer Support Director, Oracle
4:00 PM - 4:45 PM Moscone South - 310 CON8259
Monday, Sep 29, 2014

Conference Sessions

Best Practices for Maintaining and Supporting Oracle Database
Balaji Bashyam, Vice President, Oracle
Roderick Manalac, Consulting Tech Advisor, Oracle
11:45 AM - 12:30 PM Moscone South - 310 CON8270
Prevention: Best Practices for Proactively Supporting Oracle E-Business Suite
Deidre Engstrom, Sr. Director, EBS, Proactive Support, Oracle
1:30 PM - 2:15 PM Moscone West - 2020 CON8575
Understanding Patching for Your Oracle Fusion Cloud Services
Marc Lamarche, Senior Director, Global Fusion HCM Support, Oracle
5:15 PM - 6:00 PM Moscone West - 3007 CON8476
Tuesday, Sep 30, 2014

Conference Sessions

Best Practices for Maintaining Oracle Fusion Middleware
Ken Vincent, Senior Principal Technical Support Engineer, Oracle
10:45 AM - 11:30 AM Moscone West - 3022 CON8285
Oracle Database 12c Upgrade: Tools and Best Practices from Oracle Support
Agrim Pandit, Principal Software Engineer, Oracle
5:00 PM - 5:45 PM Moscone South - 310 CON8236
Wednesday, Oct 01, 2014

Conference Sessions

Oracle Solaris: Best Practices for Maintenance and Upgrades
Walter Fisch, Director, Solaris & Network Domain, Oracle
Alfred Mayerhofer, Sr Principal Technical Support Engineer, Oracle
10:15 AM - 11:00 AM Intercontinental - Grand Ballroom A CON8312
Composite Deployment in Oracle SOA Suite
Antonella Giovannetti, SOA Proactive Support Engineer, Oracle
11:30 AM - 12:15 PM Moscone South - 236 CON8568
Best Practices: SQL Tuning Made Easier with SQLTXPLAIN (SQLT)
Mauro Pagano, Senior Principal Technical Support Engineer, Oracle
12:45 PM - 1:30 PM Moscone South - 310 CON8266
Proactive Support Best Practices: Oracle E-Business Suite Payables and Payments
Stephen Horgan, Senior Principal Technical Support Engineer, Oracle
Andrew Lumpe, Senior Principal Support Engineer, Oracle
2:00 PM - 2:45 PM Moscone West - 3006 CON8479
Sys Admin Best Practices: Maintaining Oracle Server and Storage Systems
Daniel Green, Sr Technical Support Engineer, Oracle
Jeff Nieusma, Senior Principal Engineer, Oracle
3:30 PM - 4:15 PM Intercontinental - Intercontinental C CON8313
Thursday, Oct 02, 2014

Conference Sessions

JD Edwards EnterpriseOne Performance Tips and Baseline Tuning
James Booth, Senior Technical Support Engineer, Oracle
9:30 AM - 10:15 AM Moscone West - 2020 CON8323
System Support: Learn How to Automate Service Requests and Improve Resolution Time
Remco Lengers, Sr. Manager Proactive Support, Oracle
Michael Mcdonnell, X86 & ES Automation Lead, Oracle
10:45 AM - 11:30 AM Marriott Marquis - Salon 1/2/3* CON9132
Best Practices for Maintaining Your Oracle RAC Cluster
William Burton, Consulting Member of Technical Staff, Oracle
Scott Jesse, Customer Support Director, RAC, Storage & RAC Assurance, Oracle
Bryan Vongray, Senior Principal Technical Support Engineer, Oracle
12:00 PM - 12:45 PM Moscone South - 310 CON8252
PeopleSoft: Support in the Age of Update Manager
Ganesan Sankaran, Principal Support Engineer, Oracle
12:00 PM - 12:45 PM Moscone West - 2020 CON8325
Best Practices for Maintaining Siebel CRM
PREM Lakshmanan, Senior Director Customer Support, Oracle
Iain Mcgonigle, Senior Director, Customer Support, Oracle
12:45 PM - 1:30 PM Moscone West - 3009 CON8314
Best Practices for Patching and Maintaining Oracle E-Business Suite
Jason Brincat, Senior Principal Technical Support Engineer, Oracle
Bill Burbage, Sr Principal Technical Support Engineer, Oracle
1:15 PM - 2:00 PM Moscone West - 3006 CON8478
Best Practices for Maintaining Primavera EPPM Solutions
Michael Kieffer, Senior Manager, Oracle
Mary Wiedenman, Sr. Program Manager, Oracle
2:30 PM - 3:15 PM Marriott Marquis - Salon 1/2/3* CON8576
Thursday, Oct 02, 2014

Conference Sessions

Best Practices for Supporting Oracle Hyperion EPM and Business Intelligence Solutions
Dave Valociek, Senior Director, Customer Support, Technology - EPM/BI, Oracle
Mitra Veluri, Senior Principal Technical Support Engineer, Oracle
12:00 PM - 12:45 PM Moscone West - 3008 CON8309
  
My Oracle Support Monday Mix

Monday, Sep 29

Join us for a fun and relaxing happy hour at the annual My Oracle Support Monday Mix happening Monday, September 29 from 6:00 to 8:00 p.m. at the ThirstyBear Brewing Company – just a 3 minute walk from Moscone Center. Admission is free for Premier Support customers with your Oracle OpenWorld badge. For more information, visit oracle.com/goto/mondaymix 6:00 PM - 8:00 PM ThirstyBear Brewing Company
Oracle Support Stars Bar & Mini Briefing Center

Monday, Sep 29

Visit us Monday, Tuesday and Wednesday during exhibition hall hours. Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and services, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Tuesday, Sep 30

Visit us Monday, Tuesday and Wednesday during exhibition hall hours. Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and services, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Wednesday, Oct 29

Visit us Monday, Tuesday and Wednesday during exhibition hall hours. Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and services, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 3:45 PM Moscone West Exhibition Hall, 3461 and 3908

To secure a seat in a session, please use Schedule Builder to add to your Schedule.

Wednesday Sep 17, 2014

OOW - Focus On Support and Services for PeopleSoft

 
Monday, Sep 29, 2014

Conference Sessions

Integrating PeopleSoft for Seamless IT Service Delivery: Tips from UCF
Robert Yanckello, CTO, UCF
Sastry Vempati, Director ACS Customer Service Management, Oracle
2:45 PM - 3:30 PM Moscone West - 2024 CON2541
Wednesday, Oct 01, 2014

Conference Sessions

Leading Practices in a PeopleSoft 9.2 Upgrade
Bryan Moore, OMES
Michael Widell, Deputy Business Segment Director, OMES
Rick Humphress, Project Manager, Oracle
11:30 AM - 12:15 PM Intercontinental - Intercontinental B CON2871
Thursday, Oct 02, 2014

Conference Sessions

PeopleSoft: Support in the Age of Update Manager
Ganesan Sankaran, Principal Support Engineer, Oracle
12:00 PM - 12:45 PM Moscone West - 2020 CON8325
Is Your Organization Trying to Focus on an HCM Cloud Strategy?
Rich Isola, Sr. Practice Director, Oracle
Heather Mcaninch, Senior Client Executive HCM, Oracle
Ken Thompson, Sr. Practice Director, Oracle
1:15 PM - 2:00 PM Palace - Grand Ballroom CON7574
Thursday, Oct 02, 2014

Conference Sessions

Parallel Upgrade of PeopleSoft Applications and Oracle Database: Tips from MetLife
Gopi Kotha, Software Systems Specialist, MetLife
Asha Santosh, Lead PeopleSoft DBA, Metropolitan Life Insurance Company (inc)
Navin Lobo, Principal Advanced Support Engineer, Oracle
1:15 PM - 2:00 PM Moscone West - 2020 CON6106
 
My Oracle Support Monday Mix

Monday, Sep 29

Join us for a fun and relaxing happy hour at the annual My Oracle Support Monday Mix. This year’s gathering is Monday, September 29 from 6:00 to 8:00 p.m. at the ThirstyBear Brewing Company – just a 3 minute walk from Moscone Center. Admission is free for Premier Support customers with your Oracle OpenWorld badge. Visit our web site for more details: http://www.oracle.com/goto/mondaymix 6:00 PM - 8:00 PM ThirstyBear Brewing Company
Oracle Support Stars Bar & Mini Briefing Center

Monday, Sep 29

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Tuesday, Sep 30

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Wednesday, Oct 01

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 3:45 PM Moscone West Exhibition Hall, 3461 and 3908

To secure a seat in a session, please use Schedule Builder to add to your Schedule.

Tuesday Sep 16, 2014

OOW - Focus On Support and Services for JD Edwards

 
Thursday, Oct 02, 2014

Conference Sessions

JD Edwards EnterpriseOne Performance Tips and Baseline Tuning
James Booth, Senior Technical Support Engineer, Oracle
9:30 AM - 10:15 AM Moscone West - 2020 CON8323
 
My Oracle Support Monday Mix

Monday, Sep 29

Join us for a fun and relaxing happy hour at the annual My Oracle Support Monday Mix. This year’s gathering is Monday, September 29 from 6:00 to 8:00 p.m. at the ThirstyBear Brewing Company – just a 3 minute walk from Moscone Center. Admission is free for Premier Support customers with your Oracle OpenWorld badge. Visit our web site for more details: http://www.oracle.com/goto/mondaymix 6:00 PM - 8:00 PM ThirstyBear Brewing Company
Oracle Support Stars Bar & Mini Briefing Center

Monday, Sep 29

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Tuesday, Sep 30

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Wednesday, Oct 01

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 3:45 PM Moscone West Exhibition Hall, 3461 and 3908

To secure a seat in a session, please use Schedule Builder to add to your Schedule.

Monday Sep 15, 2014

OOW - Focus On Support and Services for Fusion Apps/Fusion Middleware

 
Monday, Sep 29, 2014

Conference Sessions

Oracle ERP Cloud: Overview, Implementation Strategies, and Best Practices
Patricia Burke, Director, Oracle
5:00 PM - 5:45 PM Westin Market Street - City CON7288
Understanding Patching for Your Oracle Fusion Cloud Services
Marc Lamarche, Senior Director, Global Fusion HCM Support, Oracle
5:15 PM - 6:00 PM Moscone West - 3007 CON8476
Tuesday, Sep 30, 2014

Conference Sessions

Best Practices for Maintaining Oracle Fusion Middleware
Ken Vincent, Senior Principal Technical Support Engineer, Oracle
10:45 AM - 11:30 AM Moscone West - 3022 CON8285
Wednesday, Oct 01, 2014

Conference Sessions

Modernize Your Analytics Solutions
Rob Reynolds, Senior Director, Oracle
Hermann Tse, Oracle
Gary Young, Senior Director, Big Data / Analytics, Oracle
10:15 AM - 11:00 AM Moscone West - 3016 CON5238
Wednesday, Oct 01, 2014

Conference Sessions

Is Your Organization Trying to Focus on an ERP Cloud Strategy?
Patricia Burke, Director, Oracle
Bary Dyer, Vice President, Oracle
10:00 AM - 10:45 AM Westin Market Street - Concordia CON7614
Compensation in the Cloud: Proven Business Case
ARUL_SENAPATHI@AJG.COM ARUL_SENAPATHI@AJG.COM, Director, Global Oracle HRIS
Rich Isola, Sr. Practice Director, Oracle
Kishan Kasety, Consulting Technical Manager, Oracle
12:30 PM - 1:15 PM Palace - Gold Ballroom CON2709
Succession and Talent Review at Newfield Exploration
Blane Kingsmore, HRIS Manager, Newfield Exploration
Rich Isola, Sr. Practice Director, Oracle
Louann Weaver, Practice Director, Oracle
3:00 PM - 3:45 PM Palace - Gold Ballroom CON2712
Thursday, Oct 02, 2014

Conference Sessions

Oracle Sales Cloud: Overview, Implementation Strategies, and Best Practices
Tom Griffin, Sr. Principal Consultant, Oracle
Mary Wade, Solution Manager, Oracle
10:15 AM - 11:00 AM Moscone West - 2001 CON7331
Thursday, Oct 02, 2014

Conference Sessions

Is Your Organization Trying to Focus on a CX Cloud Strategy?
John Cortez, Principle Solutions Architect, Oracle
Won Park, Consulting Solution Director, Oracle
Mary Wade, Solution Manager, Oracle
11:30 AM - 12:15 PM Moscone West - 3009 CON7575
 
My Oracle Support Monday Mix

Monday, Sep 29

Join us for a fun and relaxing happy hour at the annual My Oracle Support Monday Mix. This year’s gathering is Monday, September 29 from 6:00 to 8:00 p.m. at the ThirstyBear Brewing Company – just a 3 minute walk from Moscone Center. Admission is free for Premier Support customers with your Oracle OpenWorld badge. Visit our web site for more details: http://www.oracle.com/goto/mondaymix 6:00 PM - 8:00 PM ThirstyBear Brewing Company
Oracle Support Stars Bar & Mini Briefing Center

Monday, Sep 29

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Tuesday, Sep 30

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Wednesday, Oct 01

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 3:45 PM Moscone West Exhibition Hall, 3461 and 3908

To secure a seat in a session, please use Schedule Builder to add to your Schedule.

Friday Sep 12, 2014

OOW - Focus On Support and Services for Enterprise Manager

 
Monday, Sep 29, 2014

Conference Sessions

Best Practices for Maintaining and Supporting Oracle Database
Balaji Bashyam, Vice President, Oracle
Roderick Manalac, Consulting Tech Advisor, Oracle
11:45 AM - 12:30 PM Moscone South - 310 CON8270
Best Practices for Maintaining and Supporting Oracle Enterprise Manager
Farouk Abushaban, Senior Principal Technical Analyst, Oracle
2:45 PM - 3:30 PM Intercontinental - Grand Ballroom C CON8567
Oracle WebLogic Server: Best Practices for Troubleshooting Performance Issues
Laurent Goldsztejn, Principal Engineer, Proactive Support, Oracle
4:00 PM - 4:45 PM Moscone South - 270 CON8307
Oracle Exadata: Maintenance and Support Best Practices
Christian Trieb, CDO, Paragon Data GmbH
Jaime Figueroa, Senior Principal Technical Support Engineer, Oracle
Bennett Fleisher, Customer Support Director, Oracle
4:00 PM - 4:45 PM Moscone South - 310 CON8259
Tuesday, Sep 30, 2014

Conference Sessions

Best Practices for Maintaining Oracle Fusion Middleware
Ken Vincent, Senior Principal Technical Support Engineer, Oracle
10:45 AM - 11:30 AM Moscone West - 3022 CON8285
Oracle Database 12c Upgrade: Tools and Best Practices from Oracle Support
Agrim Pandit, Principal Software Engineer, Oracle
5:00 PM - 5:45 PM Moscone South - 310 CON8236
Wednesday, Oct 01, 2014

Conference Sessions

Taming the Wild West with Oracle Database Options
Mike Brotherton, JP Morgan Chase
Ashok Pandya, Consulting Solutions Director, Oracle
4:45 PM - 5:30 PM Intercontinental - Union Square CON3910
Wednesday, Oct 01, 2014

Conference Sessions

Proactive Support Best Practices: Oracle E-Business Suite Payables and Payments
Stephen Horgan, Senior Principal Technical Support Engineer, Oracle
Andrew Lumpe, Senior Principal Support Engineer, Oracle
2:00 PM - 2:45 PM Moscone West - 3006 CON8479
Thursday, Oct 02, 2014

Conference Sessions

Real-World Oracle Maximum Availability Architecture with Oracle Engineered Systems
Bill Callahan, Director, Products and Technology, CCC Information Services
Jim Mckinstry, Consulting Practice Director, Oracle
9:30 AM - 10:15 AM Intercontinental - Grand Ballroom B CON2335
Oracle E-Business Suite Architecture Best Practices: Tips from CBS
John Basone, CBS
Greg Jerry, Director - Oracle Enterprise Architecture, Oracle
12:00 PM - 12:45 PM Marriott Marquis - Salon 4/5/6* CON3829
Best Practices for Maintaining Your Oracle RAC Cluster
William Burton, Consulting Member of Technical Staff, Oracle
Scott Jesse, Customer Support Director, RAC, Storage & RAC Assurance, Oracle
Bryan Vongray, Senior Principal Technical Support Engineer, Oracle
12:00 PM - 12:45 PM Moscone South - 310 CON8252
Optimizing Oracle Exadata with Oracle Support Services: A Client View from KPN
Eric Zonneveld, Ing., KPN NV
Jan Dijken, Principal Advanced Support Engineer, Oracle
1:15 PM - 2:00 PM Moscone South - 305 CON7054
 
My Oracle Support Monday Mix

Monday, Sep 29

Join us for a fun and relaxing happy hour at the annual My Oracle Support Monday Mix. This year’s gathering is Monday, September 29 from 6:00 to 8:00 p.m. at the ThirstyBear Brewing Company – just a 3 minute walk from Moscone Center. Admission is free for Premier Support customers with your Oracle OpenWorld badge. Visit our web site for more details: http://www.oracle.com/goto/mondaymix 6:00 PM - 8:00 PM ThirstyBear Brewing Company
Oracle Support Stars Bar & Mini Briefing Center

Monday, Sep 29

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Tuesday, Sep 30

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Wednesday, Oct 01

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 3:45 PM Moscone West Exhibition Hall, 3461 and 3908

To secure a seat in a session, please use Schedule Builder to add to your Schedule.

Thursday Sep 11, 2014

All Access Pass to Oracle Support

Looking for tips, recommendations and resources to help you keep your Oracle applications and systems running at peak performance? Want to find out how to get more out of your Oracle Premier Support coverage?

More than 500 experts from across Services and Support will be on hand at Oracle OpenWorld to answer your questions and share best practices for adopting and optimizing Oracle technology.

  • Find out what Oracle experts know about the best tools, tips and resources for supporting and upgrading Oracle technology. Attend one of our “Best Practices” sessions.
  • Stop by the Oracle Support Stars Bar to talk with support experts. Open daily @ Moscone West, Exhibition hall 3461.
  • See Oracle support tools in action at one of our demos.
View the schedule of all of our Oracle Premier Support activities at Oracle OpenWorld for more information. Visit the Services and Support Oracle OpenWorld Website to discover how you can take advantage of all Oracle OpenWorld has to offer.
See you there!

OOW -Focus On Support and Services for Engineered Systems

Focus On Support and Services for Engineered Systems

Monday, Sep 29, 2014

Conference Sessions

Best Practices for Maintaining and Supporting Oracle Enterprise Manager
Farouk Abushaban, Senior Principal Technical Analyst, Oracle
2:45 PM - 3:30 PM Intercontinental - Grand Ballroom C CON8567
Oracle Exadata: Maintenance and Support Best Practices
Christian Trieb, CDO, Paragon Data GmbH
Jaime Figueroa, Senior Principal Technical Support Engineer, Oracle
Bennett Fleisher, Customer Support Director, Oracle
4:00 PM - 4:45 PM Moscone South - 310 CON8259
Wednesday, Oct 01, 2014

Conference Sessions

Sys Admin Best Practices: Maintaining Oracle Server and Storage Systems
Daniel Green, Sr Technical Support Engineer, Oracle
Jeff Nieusma, Senior Principal Engineer, Oracle
3:30 PM - 4:15 PM Intercontinental - Intercontinental C CON8313
Thursday, Oct 02, 2014

Conference Sessions

Real-World Oracle Maximum Availability Architecture with Oracle Engineered Systems
Bill Callahan, Director, Products and Technology, CCC Information Services
Jim Mckinstry, Consulting Practice Director, Oracle
9:30 AM - 10:15 AM Intercontinental - Grand Ballroom B CON2335
Optimize Oracle SuperCluster with Oracle Advanced Monitoring and Resolution
Erik Carlson, Vice President IT, Jabil Circuit, Inc.
George Mccormick, Field Sales Representative, Oracle
9:30 AM - 10:15 AM Marriott Marquis - Salon 4/5/6* CON2388
Extreme Analytics with Oracle Exalytics
Phil Scott, Senior Principal Instructor, Oracle
9:30 AM - 10:15 AM Moscone West - 3016 CON8594
Optimizing Oracle Exadata with Oracle Support Services: A Client View from KPN
Eric Zonneveld, Ing., KPN NV
Jan Dijken, Principal Advanced Support Engineer, Oracle
1:15 PM - 2:00 PM Moscone South - 305 CON7054
 
My Oracle Support Monday Mix

Monday, Sep 29

Join us for a fun and relaxing happy hour at the annual My Oracle Support Monday Mix. This year’s gathering is Monday, September 29 from 6:00 to 8:00 p.m. at the ThirstyBear Brewing Company – just a 3 minute walk from Moscone Center. Admission is free for Premier Support customers with your Oracle OpenWorld badge. Visit our web site for more details: http://www.oracle.com/goto/mondaymix 6:00 PM - 8:00 PM ThirstyBear Brewing Company
Oracle Support Stars Bar & Mini Briefing Center

Monday, Sep 29

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Tuesday, Sep 30

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Wednesday, Oct 01

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 3:45 PM Moscone West Exhibition Hall, 3461 and 3908

To secure a seat in a session, please use Schedule Builder to add to your Schedule.

Wednesday Sep 10, 2014

OOW - Focus On Support and Services for EBS

Monday, Sep 29, 2014

Conference Sessions

Best Practices for Upgrading to Oracle E-Business Suite 12: Customer Insights
Damon Venger, Sr. IT Director, ERP Systems, Office Depot
Pamela Fisher Alexander, Consulting Senior Director, Oracle
10:15 AM - 11:00 AM Intercontinental - Grand Ballroom A CON8157
Prevention: Best Practices for Proactively Supporting Oracle E-Business Suite
Deidre Engstrom, Sr. Director, EBS, Proactive Support, Oracle
1:30 PM - 2:15 PM Moscone West - 2020 CON8575
Upgrading to Oracle E-Business Suite 12.1.3: Tips from ADP
Mukarram Mohammed, DBA Manager, ADP
Ed Fleming, Director, ACS Service Management, Oracle
Sushil Motwani, Senior Principal Technical Account Manager, Oracle
5:15 PM - 6:00 PM Intercontinental - Grand Ballroom C CON5061
Tuesday, Sep 30, 2014

Conference Sessions

Fast-Track Big Data Implementation with the Oracle Big Data Platform
Suraj Krishnan, Director, Applications & Middleware, Oracle
Jegannath Sundarapandian, Technical Lead, Oracle
10:45 AM - 11:30 AM Intercontinental - Union Square CON7183
Wednesday, Oct 01, 2014

Conference Sessions

Is Your Organization Trying to Focus on an ERP Cloud Strategy?
Patricia Burke, Director, Oracle
Bary Dyer, Vice President, Oracle
10:00 AM - 10:45 AM Westin Market Street - Concordia CON7614
Compensation in the Cloud: Proven Business Case
ARUL_SENAPATHI@AJG.COM ARUL_SENAPATHI@AJG.COM, Director, Global Oracle HRIS
Rich Isola, Sr. Practice Director, Oracle
Kishan Kasety, Consulting Technical Manager, Oracle
12:30 PM - 1:15 PM Palace - Gold Ballroom CON2709
Proactive Support Best Practices: Oracle E-Business Suite Payables and Payments
Stephen Horgan, Senior Principal Technical Support Engineer, Oracle
Andrew Lumpe, Senior Principal Support Engineer, Oracle
2:00 PM - 2:45 PM Moscone West - 3006 CON8479
Succession and Talent Review at Newfield Exploration
Blane Kingsmore, HRIS Manager, Newfield Exploration
Rich Isola, Sr. Practice Director, Oracle
Louann Weaver, Practice Director, Oracle
3:00 PM - 3:45 PM Palace - Gold Ballroom CON2712
Thursday, Oct 02, 2014

Conference Sessions

Oracle E-Business Suite Architecture Best Practices: Tips from CBS
John Basone, CBS
Greg Jerry, Director - Oracle Enterprise Architecture, Oracle
12:00 PM - 12:45 PM Marriott Marquis - Salon 4/5/6* CON3829
Latin America Transformational Success Stories
Juan Gutierrez, GVP LAD Consulting, Oracle
1:15 PM - 2:00 PM Moscone West - 3004 CON7348
Best Practices for Patching and Maintaining Oracle E-Business Suite
Jason Brincat, Senior Principal Technical Support Engineer, Oracle
Bill Burbage, Sr Principal Technical Support Engineer, Oracle
1:15 PM - 2:00 PM Moscone West - 3006 CON8478
 
My Oracle Support Monday Mix

Monday, Sep 29

Join us for a fun and relaxing happy hour at the annual My Oracle Support Monday Mix. This year’s gathering is Monday, September 29 from 6:00 to 8:00 p.m. at the ThirstyBear Brewing Company – just a 3 minute walk from Moscone Center. Admission is free for Premier Support customers with your Oracle OpenWorld badge. Visit our web site for more details: http://www.oracle.com/goto/mondaymix 6:00 PM - 8:00 PM ThirstyBear Brewing Company
Oracle Support Stars Bar & Mini Briefing Center

Monday, Sep 29

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Tuesday, Sep 30

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Wednesday, Oct 01

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 3:45 PM Moscone West Exhibition Hall, 3461 and 3908

To secure a seat in a session, please use Schedule Builder to add to your Schedule.

Tuesday Sep 09, 2014

OOW - Focus On Support and Services for Database

 
Monday, Sep 29, 2014

Conference Sessions

Best Practices for Maintaining and Supporting Oracle Database
Balaji Bashyam, Vice President, Oracle
Roderick Manalac, Consulting Tech Advisor, Oracle
11:45 AM - 12:30 PM Moscone South - 310 CON8270
Best Practices for Maintaining and Supporting Oracle Enterprise Manager
Farouk Abushaban, Senior Principal Technical Analyst, Oracle
2:45 PM - 3:30 PM Intercontinental - Grand Ballroom C CON8567
Oracle Exadata: Maintenance and Support Best Practices
Christian Trieb, CDO, Paragon Data GmbH
Jaime Figueroa, Senior Principal Technical Support Engineer, Oracle
Bennett Fleisher, Customer Support Director, Oracle
4:00 PM - 4:45 PM Moscone South - 310 CON8259
Upgrading to Oracle E-Business Suite 12.1.3: Tips from ADP
Mukarram Mohammed, DBA Manager, ADP
Ed Fleming, Director, ACS Service Management, Oracle
Sushil Motwani, Senior Principal Technical Account Manager, Oracle
5:15 PM - 6:00 PM Intercontinental - Grand Ballroom C CON5061
Effective Client Failover in an Oracle Data Guard Environment
Sung I Kim, Senior Principal Instructor, Oracle
5:15 PM - 6:00 PM Moscone South - 310 CON8595
Monday, Sep 29, 2014

Conference Sessions

Integrating PeopleSoft for Seamless IT Service Delivery: Tips from UCF
Robert Yanckello, CTO, UCF
Sastry Vempati, Director ACS Customer Service Management, Oracle
2:45 PM - 3:30 PM Moscone West - 2024 CON2541
Tuesday, Sep 30, 2014

Conference Sessions

Fast-Track Big Data Implementation with the Oracle Big Data Platform
Suraj Krishnan, Director, Applications & Middleware, Oracle
Jegannath Sundarapandian, Technical Lead, Oracle
10:45 AM - 11:30 AM Intercontinental - Union Square CON7183
Wells Fargo Uses Cascaded Physical Standby Databases for Preproduction Staging
Burley Patterson, DBA, Wells Fargo
Joy Watkins, Database Analyst, Wells Fargo
Dave LaPoint, Senior Principal Advanced Support Engineer, Oracle
12:00 PM - 12:45 PM Intercontinental - Union Square CON6636
Best Practices for Deploying a DBaaS in a Private Cloud Model
Vinod Haval, Enterprise Architect, Oracle
Bharat Patel, Director - Cloud & Enterprise Architecture, Oracle
12:00 PM - 12:45 PM Moscone South - 310 CON2586
Oracle Database 12c Upgrade: Tools and Best Practices from Oracle Support
Agrim Pandit, Principal Software Engineer, Oracle
5:00 PM - 5:45 PM Moscone South - 310 CON8236
Wednesday, Oct 01, 2014

Conference Sessions

Taming the Wild West with Oracle Database Options
Mike Brotherton, JP Morgan Chase
Ashok Pandya, Consulting Solutions Director, Oracle
4:45 PM - 5:30 PM Intercontinental - Union Square CON3910
Wednesday, Oct 01, 2014

Conference Sessions

Best Practices: SQL Tuning Made Easier with SQLTXPLAIN (SQLT)
Mauro Pagano, Senior Principal Technical Support Engineer, Oracle
12:45 PM - 1:30 PM Moscone South - 310 CON8266
Oracle Analytics and Big Data: Unleash the Value
Lisa Dearnley-Davison, EMEA Consulting Director for Big Data, Oracle
Gary Young, Senior Director, Big Data / Analytics, Oracle
2:00 PM - 2:45 PM Intercontinental - Telegraph Hill CON3811
Dell Shares Tips on Using Oracle Database 12c Multitenancy in a Private Cloud
Janardhana Korapala, Database Admin Consultant, Dell Inc
Kurian Abraham, Technical Leader , Database Technologies, Oracle
Nirmal Bommireddypalli, SR Principal Support Account Manager, Oracle
4:45 PM - 5:30 PM Intercontinental - Intercontinental C CON6331
Thursday, Oct 02, 2014

Conference Sessions

Real-World Oracle Maximum Availability Architecture with Oracle Engineered Systems
Bill Callahan, Director, Products and Technology, CCC Information Services
Jim Mckinstry, Consulting Practice Director, Oracle
9:30 AM - 10:15 AM Intercontinental - Grand Ballroom B CON2335
Best Practices for Maintaining Your Oracle RAC Cluster
William Burton, Consulting Member of Technical Staff, Oracle
Scott Jesse, Customer Support Director, RAC, Storage & RAC Assurance, Oracle
Bryan Vongray, Senior Principal Technical Support Engineer, Oracle
12:00 PM - 12:45 PM Moscone South - 310 CON8252
Parallel Upgrade of PeopleSoft Applications and Oracle Database: Tips from MetLife
Gopi Kotha, Software Systems Specialist, MetLife
Asha Santosh, Lead PeopleSoft DBA, Metropolitan Life Insurance Company (inc)
Navin Lobo, Principal Advanced Support Engineer, Oracle
1:15 PM - 2:00 PM Moscone West - 2020 CON6106
Near-Zero Downtime Database Migration: Case Study Presented by Starwood Hotels
Harish Patel, Database Architect, Starwood hotels and resorts
Shampa Mukhopadhyay, Technical Acct Manager, Oracle
Nalin Sahoo, Senior Principal Engineer, Oracle
2:30 PM - 3:15 PM Intercontinental - Grand Ballroom B CON5325
Thursday, Oct 02, 2014

Conference Sessions

Optimize Oracle SuperCluster with Oracle Advanced Monitoring and Resolution
Erik Carlson, Vice President IT, Jabil Circuit, Inc.
George Mccormick, Field Sales Representative, Oracle
9:30 AM - 10:15 AM Marriott Marquis - Salon 4/5/6* CON2388
Oracle E-Business Suite Architecture Best Practices: Tips from CBS
John Basone, CBS
Greg Jerry, Director - Oracle Enterprise Architecture, Oracle
12:00 PM - 12:45 PM Marriott Marquis - Salon 4/5/6* CON3829
Optimizing Oracle Exadata with Oracle Support Services: A Client View from KPN
Eric Zonneveld, Ing., KPN NV
Jan Dijken, Principal Advanced Support Engineer, Oracle
1:15 PM - 2:00 PM Moscone South - 305 CON7054
 
My Oracle Support Monday Mix

Monday, Sep 29

Join us for a fun and relaxing happy hour at the annual My Oracle Support Monday Mix. This year’s gathering is Monday, September 29 from 6:00 to 8:00 p.m. at the ThirstyBear Brewing Company – just a 3 minute walk from Moscone Center. Admission is free for Premier Support customers with your Oracle OpenWorld badge. Visit our web site for more details: http://www.oracle.com/goto/mondaymix 6:00 PM - 8:00 PM ThirstyBear Brewing Company
Oracle Support Stars Bar & Mini Briefing Center

Monday, Sep 29

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Tuesday, Sep 30

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 6:00 PM Moscone West Exhibition Hall, 3461 and 3908

Wednesday, Oct 01

Ask the stars of Oracle Support your toughest questions, learn about proactive support tools and advanced support offerings, and win a prize at one of our 10-minute mini-briefings where you are sure to leave with valuable tips and best practices based on our experience supporting Oracle customers around the globe. 9:45 AM - 3:45 PM Moscone West Exhibition Hall, 3461 and 3908

To secure a seat in a session, please use Schedule Builder to add to your Schedule.

Friday Sep 27, 2013

Best OpenWold EVER!!! Photo-blog

The combo of OpenWorld and the America's Cup was epic!  This was sooo Ellison-esque.  Every customer I spoke with had an amazing time.  See you next year.

   

 

 

 

 

 

 

 

 

 

 

Monday Sep 23, 2013

Oracle Support Best Practices - OpenWorld Session

Here is all the information from my session on Best Practices for Supporting & Managing Oracle Database.  The information below is applicable to all users of our products. Take advantage of all of it.  It's all included as part of your Premier Support Investment.

Top Reasons for Creating Service Requests

  • Product Knowledge
  • No Alerts/Notifications
  • Research Inefficiencies

Sharpen Your Technical & Functional “Saw”
Product Knowledge Training Resources
Oracle By Example

Oracle Support Advisor Webcasts

Personalize MOS & Remain In The Know
Customize your Dashboard & use
PowerViews
Setup Hot-Topics emails
In addition: Support and Product Newsletters

Find it, the First time, FAST!
Research Efficiencies using the Knowledge Base

Diagnostics, Tools & Resources
Get Proactive Portfolio
Database Upgrade Advisors
Database Patching Advisors

Expand Your Circles of Influence
MOS Communities
Demonstration Viewlet
Oracle Technology Network Forums
Oracle Blogs
Oracle Optimizer
Oracle DB/EM Troubleshooting
Database Upgrades
Twitter
Oracle Podcasts

AskTom

Other Helpful Hints and Tips
Oracle App for iPhone / Android
Mobile My Oracle Support
Oracle Events

Important Support Resources
Discover more about Get Proactive:
http://www.oracle.com/goto/proactivesupport
MOS Community
: Learning Path
Product Information Center (PIC):
Database Install, Upgrade and Migration
Upgrade/Maintenance Advisors:

To the many that attended my session, THANK YOU very much. 

See you soon
Chris Warticki
Global Customer Management





Wednesday Jun 12, 2013

Fusion Applications Social Relationship Management (SRM) Community is Live!!

A new community centered on Social Relationship Management is available in My Oracle Support Communities (MOSC)

The goal of this community is to connect technical and functional users of Oracle SRM products in a collaborative forum. We have provided useful and informative content to help guide new and experienced users in the implementation and use of the SRM products.

Our SRM Video Training Library features a number of short videos designed to bring the user up to speed on the most popular features in SRM. We also feature a  Frequently Asked Questions section by categories, intended to provide additional guidance. Be sure to visit the  Product Specific section, which includes links to SRM Product documentation including what's new with SRM, How-To documents and overviews of every aspect of SRM, and more.

Finally, we encourage you to post your questions and/or start discussions by posting a thread in our SRM Discussions section. Our knowledgeable and helpful community moderators will respond promptly to your questions and find the best resources to provide needed information. We also encourage you to look at the existing discussion threads as these may provide ready answers for your questions even before you ask.

We hope you find the information posted in the Fusion Applications SRM community to be valuable, and we look forward to your membership and active participation!

Thursday Apr 11, 2013

EBS Diagnostics Overview & Troubleshooting WebCast

E-Business Suite Applications Technology Group (ATG)

Advisor Webcast Program – April 2013

EBS Diagnostics Overview & Troubleshooting

In this session 2 Support Engineers will give you an overview of the Diagnostics available in the E-Business Suite and they will give you some diagnostic and troubleshooting advises out of their experience dealing with SRs around the Diagnostics.

Agenda :

·         What are EBS Diagnostics ?

·         Useful EBS Technology Diagnostics (Top 5 ?)

·         Diagnostics Demonstration

·         How to verify EBS Diagnostics ?

·         Troubleshooting Diagnostics

·         RDA - How to automatically check OS prerequisites for EBS?

·         Q&A

We are driving 2 sessions at the same day now, to give our attendees globally the chance to join the session, which fits best for their timezone.

Date : Tuesday, 23rd April 2013

EMEA Session :

o   at 09:00 AM UK / 10:00 AM CET / 13:30 India / 17:00 Japan / 18:00 Australia

o   Details & Registration : Note 1536693.1

o   Direct link to register in WebEx

US Session :

o   at 18:00 UK / 19:00 CET / 10:00 AM Pacific / 11:00 AM Mountain/ 01:00 PM Eastern

o   Details & Registration : Note 1536704.1

o   Direct link to register in WebEx

If you have any question about the schedules or if you have a suggestion for an Advisor Webcast to be planned in future, please send an E-Mail to Ruediger Ziegler.

Wednesday Apr 10, 2013

Do-NOT-Read-Me Notes: MOS 6.5 Update

Who reads the read-me's anyway? Right?  Therefore, here's some very important and useful information.  Enhancements & Known Issues for My Oracle Support release 6.5

Chat Feature

My Oracle Support now provides a chat feature that enables Oracle Support engineers to contact you through chat about open service requests (SRs). Your chat status is shown in the top right of the My Oracle Support page header. You can change your status to Available or Not Available. If your status is Available, you are visible to Oracle Support engineers.

Service Request Details by Email

You will receive an email notification when an update is made to an SR for which you are listed as a primary or alternate contact. By default, the notification contains a link to the SR sign in My Oracle Support page where you can view the SR details. You can choose to receive the details of the SR update in email (and not just the link to the SR log). When you choose to receive SR details within the notification email, this preferences applies to all of the Support Identifiers (SIs) in your profile. Currently, this feature is available for SRs created in English only. SRs created in other languages may not receive updates in email. Your Customer User Administrator (CUA) must enable an SI for this email feature to allow you to receive the SR details within the notification email.
DO NOT read the following document if you don't want to use this feature!
Oracle Support Document 1543136.1 (Service Request Email Update Notification Enhancement ) can be found at: https://support.oracle.com/epmos/faces/DocumentDisplay?id=1543136.1

Search for Sun Patches

When searching for Sun patches in the 6-2 format, you can use an asterisk (*), the percent sign ( %), or nothing after the - as wildcards in the form XXXXXX-* , XXXXXX-%, or XXXXXX-, for example: 112233-*, 112233-%., or 112233-.

Settings

If you are the administrator of an SI, you can:

  • Change the name of the SI
  • Add a user from one SI to another SI

Monday Apr 01, 2013

Middleware Certification Community now on MOS

This community has been set up, and it is moderated, by dedicated Oracle Support Engineers.
We hope you have a great experience here, easily finding what is needed to address your certification concerns.

Post your Middleware product certification question to this community, there is no need to create a Service Request.

We encourage you to post your certification questions in our Middleware Certification community. Building rich content in our community will benefit all who use it: finding answers faster, saving valuable time, and increasing productivity.

Thank-you for your participation - your contribution will be the key for growing this Community!

Sunday Feb 17, 2013

Customer Resource: Events

As a customer don't forget to periodically check the Oracle Events calendar by Industry, Location or Product.  Match your needs and interests to many of Oracle's FREE events that are available. 

For those of you on Twitter, Oracle Events is too.   Follow them.
Plus, Events is a separate subsection on the Oracle App for iPhone/Android.  Check it out also.  Check it occasionally to stay in the know.

In addition, don't forget about our many Advisor Webcasts.  These advisor webcasts are found on My Oracle Support and are conducted monthly by our global team of Support Engineers. 

All of this is part of your Premier Support Investment.

Don't let go to waste.  Stay connected. Remain informed. Keep educating yourself.

-Chris Warticki
Global Customer Management

Thursday Nov 15, 2012

EVENT RECAP: Oracle Day & Product Fair - Ft. Lauderdale

Are you attending any of the Oracle Days and other Events? They are fantastic!  Keep track of the Oracle Events by following @OracleEvents on Twitter.  Also, stay in the know by subscribing to one of the several Oracle Newsletters. Those will also keep you posted of upcoming in-person and webcast events.

From the Oracle Events website, simply navigate to your geography and refine your options to locate what interests you. You can also perform keyword searches.

Today, I had the opportunity to participate in the Oracle Day & Product Fair in Ft. Lauderdale, Florida  Thanks to those who stopped by to ask your support questions and watched me demo My Oracle Support features and best practices. (Bob Stanoch, Sales Consulting Manager giving the 2nd keynote address on Exadata below)

It was a pleasant surprise to run into my former Oracle colleague Josh Tieso.  Josh (pictured right) is Sr. Oracle DBA at United Healthcare. He used to work for Oracle Support years ago but for the last 6 years at UHC. Josh is a member of the ERP DBA team, working with Exalogic, Oracle ERP R12, & RAC.

Along the exhibit/vendor row, I met with Marco Gangano, National Sales Manager at Mythics. It was great getting to meet Marco and I look forward to working with his company with regards to Support Best Practices.

In addition, Lissette Paez (left) was representing TAM Training.  TAM Training is an Oracle University, award-winning training partner.  They cover training across the scope of Oracle products with 7 facilities in the U.S.  Lissette and I have done a couple of these Oracle Days before.  It's great to see familiar faces. 

A little while ago, I was down in this area to work with Citrix with an onsite session on Support Best Practices.  Pablo Leon and Alberto Gonzalez (right)came to chat with me over at the Support booth. 
They wanted to know when I was giving my session. 
Unfortunately, not this time guys. I'm on booth duty only.
Keep in touch.

Many thanks to our sponsors: BIAS, Cloudera, Intel and TekStream Solutions.

Come attend one of the many Oracle Days & other events planned for you.

-Chris Warticki
Global Customer Management

Monday Feb 06, 2012

Power Plants and the Value of Oracle

What do Power Plants have to do with the value of Oracle?  Let's wind the clock back to the turn of the 20th century during the start of the industrial revolution. 

You see, there wasn't any formal, national, power-grid infrastructure back then.  When some manufacturer, textile mill or assembly factory was being built, guess what they also needed to build?  Yes - a power plant.  And so those businesses whose purpose was to build product X or create service Y, found themselves in the business of generating power.  They employed dozens of engineers, technicians and maintenance teams all to literally keep the lights on.

This fact struck me personally, after a dinner conversation with my friend Ron and right afterwards I went to visit one of our awesome customers here in Florida - Florida Power & Light.  I was looking at their company history and I was speaking with one of their longtime employees. You see, before they were FP&L, they were an, "..unlikely patchwork of enterprises (that) included small electric generating plants, ice plants, water, gas, fish, telephone, sawmill and street car companies, a steam laundry, an ice factory..."  Why buy into into that patchwork? Well, it made sense. They each had to generate their own power - especially those refrigeration businesses.

So, what's this have to do with our customers?  Their businesses are building product X and creating service Y.  The next time they are buying some 3rd party server farm or hiring a bunch of 3rd party implementers or investing in some other technology infrastructure, they are essentially building Power Plants.

Leave the software and hardware value to the experts and professionals at Oracle.  Oracle IS the example of how using our software features and functions along with leveraging the technology produces solid ROI.  That ROI transcends employees, customers and investors.  More on that story later.

Until then, have a great day and excellent week.
- Chris Warticki, Global Customer Management
#Oracle News, Info & Support
@cwarticki

Thursday Jan 26, 2012

FREE Webcast on RDA! Today.

Reminder:  Based on my previous blog entry on Data Collections - http://blogs.oracle.com/Support/entry/ask_the_support_blogger_he, I'm conducting a FREE Customer Workshop on RDA and DBA Diagnostics TODAY, 2pm EST

Hope to have you there.
-Chris

Friday Jan 13, 2012

Ask that Support Blogger...(Hours of Support)

I wondered if you might know the "working hours" for Sev 2 and below SRs. Is it 8-5 in the timezone in which the SR was raised? 9-5? Also I assume "business hours" are based on the timezone of the person logging the SR and not some other factor such as where the corporate HQ's time zone (or something odd like that). Thank you!!

Answer:  Good question.

Support is available 24x7x365 through our online support portal for severity 1 issues and self service options. For telephone support, normal business hours apply. For further information please refer to the Global Customer Support Contacts Directory located at http://www.oracle.com/support/contact.html.

SRs are routed to the global support center that is open at that time the SR is raised.  It's normal business hours in the responding geography when the SR was raised.   Whether that is 8-5 or 9-6 all depends on how the product support teams are structured. Those hours can vary by product team and how they are capacitized by shift.

Thanks
- Chris Warticki, Global Customer Management
#Oracle News, Info & Support
@cwarticki

Tuesday Jan 10, 2012

Oracle Support & VM

Often requested are the documents and policies regarding Oracle Support and VM.  Here is a foundational starting point for all on the subject.  If you know of others, please submit in the comments.

Read and review the following;

  1. Oracle Linux and VM Certified Hardware
  2. Oracle VM General Policy Description [ID 466538.1]
  3. Oracle VM General Frequently Asked Questions [ID 464756.1]
  4. Support Position for Oracle Products Running on VMWare Virtualized Environments (Doc ID 249212.1)
  5. Does OBIEE Provide Support For Virtualization And Virtual Machines Or VMWare (Doc ID 1063937.1)
  6. Certified Software on Oracle VM [ID 464754.1]
    1. Entitlement for Oracle VM support
      ..... If a customer has an Oracle product issue but no Oracle VM support entitlement, the customer will be informed that they lack support entitlement for Oracle VM and that to receive further Oracle product assistance, they will be required to reproduce the issue in a non-virtualized environment.

Customers can participate in the Linux and Virtualization communities that exist:
Thanks
- Chris Warticki - Global Customer Management
#Oracle News, Info & Support
@cwarticki

Thursday Jul 31, 2008

11g Upgrades and Resources

[Read More]

Thursday Mar 20, 2008

10g Upgrades - Database Upgrade Companion

[Read More]

Thursday Dec 13, 2007

Oracle Support RDA 4.10 - Production Release

[Read More]
About

Chris Warticki
Support Specialist, Presenter Extraordinaire, Toastmaster & self-proclaimed Support "spokesmodel".

Chris has been working for Oracle for over 16 years. Chris educates customers how to maximize their Support investment and leverage the support tools and available resources as part of Premier Support.

Chris works for Global Customer Management and speaks with customers on all topics regarding Oracle support services

Search

Archives
« April 2015
SunMonTueWedThuFriSat
   
1
2
3
4
5
6
7
8
9
10
11
12
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
  
       
Today