Friday Jul 12, 2013

AMP'd at Americas Cup and Oracle Team USA

If you're not aware of the America's Cup.  Check it out. If you're not a fan of sailing - you will become one instantly.  Be sure to cheer on the reigning champs - Oracle Team USA.  If you're in the San Francisco area between now and September 21st, you must get down to America's Cup Park, stroll through the pavilions, get yourself some AC gear and watch the races from the pier. (Did I mention that access to AC Park is FREE?) Go! Take the family.  Spend some time hanging out and watch extreme performance boats and world class sailors race at unprecedented speeds!  This stuff is addictive.

I had the privilege of touring basecamp for Oracle TeamUSA and then walking around Americas Cup Park.  Excited doesn't even begin to describe the awesome-ness of the tour of where the AC72 boats are kept, where the team trains and where the immense entourage of staff, engineers and support personnel keep things moving.....extreme performance at their finest.


Many thanks to Elizabeth Murphy, Oracle Marketing Producer and also to Danielle Verbin for taking time to show me around.  It was exhilarating.

Tuesday Apr 23, 2013

Event Recap: Dallas Customer Support Day

Proactive Support is still a priority.  Understanding the Value of the Support Investment is always in demand. And, customer service is always support's mission.  The Proactive Support team delivered an excellent event, held at Oracle's Irving, TX office.  I was delighted to be a part of it. It was a pleasure working together with seasoned support specialists in order to help our customers.

Josh Byford providing a detailed overview of
Get Proactive! Proactive Support Portfolio - Doc ID: 432.1

The turnout included over 20 of our customers (DBA's, Developers, and End-Users) all of whom brought their laptops for a hands-on workshop.  The purpose of this event was to highlight the Proactive Support portfolio of resources and enable our customers with proactive alerts, notifications, research efficiencies and escalation handling best practices.

Dave Warhoe, Sr. Director of Proactive Support (left), Josh Byford (right), Proactive Support Specialist
and Chris Warticki, Global Customer Management (far right)

Thanks to all of our customers for attending.  It was a pleasure meeting all of you.

-Chris Warticki
Global Customer Management

Wednesday Jan 09, 2013

What should strategic CIOs focus on in 2013? (OracleVoice on Forbes)

A challenging question. One that deserves both reflection and action.  Bob Evans writes a fantastic article on OracleVoice on Forbes.   

Bob highlights customer intelligence and customer needs' analysis.  Most importantly, Bob identifies four threats that CIO's should take heed.

"As a result, the coming year will see intense CIO involvement in optimizing customer experiences, exploiting analytics, transforming Big Data to Big Opportunities, accelerating all facets of enterprise execution, mainstreaming social capabilities, and enabling co-creation of value with customers."

The full article here.

Happy New Year

Chris Warticki
Global Customer Management & Training

Thursday Nov 01, 2012

Need a Holistic view of your Concurrent Processing?

Need a Holistic view of your Concurrent Processing? Choose CP Analyzer
Go to
Doc 1411723.1 for more details and script download.

The Concurrent Processing Analyzer is a Self-Service Health-Check script which reviews the overall Concurrent Processing Footprint, analyzes the current configurations and settings for the environment providing feedback and recommendations on Best Practices.

This is a non-invasive script which provides recommended actions to be performed on the instance it was run on.  For production instances, always apply any changes to a recent clone to ensure an expected outcome.

  • E-Business Applications Concurrent Processing Analyzer Overview
  • E-Business Applications Concurrent Request Analysis
  • E-Business Applications Concurrent Manager Analysis
  • Identifies Concurrent System Setup and configurations
  • Identifies and recommends Concurrent Best Practices
  • Easy to add Tool for regular Concurrent Maintenance
  • Execute Analysis anytime to compare trending from past outputs
Feedback welcome!

Tuesday Sep 25, 2012

"From Russia with Love" - My Oracle Russian Experience

Two weeks ago, I traveled to Moscow, Russia. I had the pleasure of meeting with many of our Oracle Partners and Customers in the region.  I also worked with our Oracle Russia team throughout the week building many new friendships.

The showcase for the week was an Oracle Support Strategy event for our Oracle Partners and Customers.  It was held at the Kateria-City Hotel, Moscow.  The Oracle Marketing team did an amazing job registering 100+ for the event, and nearly 100 were in attendance.


        During the event, I spoke about many different topics. Part was a hands-on workshop to personalize your MOS Dashboard and configure Hot-Topics Email alerts.  Customers learned how to subscribe to newsletters and other Oracle information.  It covered a mulitude of Support Best Practices.  Additionally, I presented Platinum Services to the audience and my colleague Kristophe Hermans, from Oracle Belgium spoke on Proactive Support.

In addition, I had the distinct privilege to meet one-on-one with our customers representing OJSC VimpelCom, MTC-Rus and SberbankPictured with me is Valery Yourinsky, Director of Technology Consulting Dept, FORS Distribution (Oracle Platinum Partner)

Finally, I spent 2.5 days with my Oracle colleagues from Oracle Russia. They are super, hard-working, dedicated, customer-service professionals. All of them! I owe them all a debt of gratitude. Next time, we meet in Florida - ok?

I am very appreciative to all our Oracle partners, customers and colleagues.  Thanks for hosting me and showing me a wonderful time in your country.  I look forward to my return.

Chris Warticki
Global Customer Management

Monday Sep 24, 2012

New Fusion Community, Community Name Changes and Upcoming Webcasts

Check out the new MOS Customer Relationship Management (CRM) community. This community has been featured in marketing events and is one of the more active communities so far.

Support has also renamed the Fusion HCM community (now Human Capital Management (HCM)) and the Technical – FA community (now Fusion Applications Technology) in order to standardize our naming convention.

Finally, we have two upcoming webcasts:

18-OCT-2012 : Fusion Apps Security - User & Role Management using Oracle Identity Manager featured in our Fusion Applications Technology community

01-NOV-2012: Fusion Apps Security – Troubleshoot Data Role Issues featured in our Fusion Applications Technology community.

Check out our new Community.
Attend our upcoming webcasts.

Participate.  Engage. Contribute.


Wednesday Jul 11, 2012

Three Fusion Applications Communities are Now Live

The Fusion Application Support Team (FAST) launched three communities on the My Oracle Support Community.  These communities provide another channel for customers to get the information about Fusion Applications that they need.

The three Fusion Applications communities are:

·     Technical - FA community -- covers all the Fusion Applications technology stack and technical questions from users.

·      Applications and Business Processes community -- covers all the functional questions and issues raised by users for all Fusion Applications except HCM.

·      Fusion Applications HCM community -- covers the functional questions and issues raised by users for Fusion HCM product family.

Good for Our Customers

Customers participating in these communities can ask questions and get timely responses from Oracle Fusion Applications experts who monitor the communities. The customers can search the Fusion Applications Community contents for information and answers. They also can collaborate with other customers and benefit from the collective experience of the community -- especially from people like you.
All customers and partners are invited to join My Oracle Support Community for Fusion Applications.

We believe that participating in the Fusion Applications communities can be a win-win option for everyone. We invite you to become an active part of the thriving Fusion Applications communities and experience how this interesting and insightful dialog can benefit you.

How to Join the Community

Navigate to

Click the Profile Tab to register yourself and edit your profile.

·         You can subscribe to the Fusion Applications communities by editing your Community Subscriptions.

·         You can get RSS feeds for each of your subscribed communities from the same section.

Monday Feb 27, 2012

My SR was Bugged and Closed, Now What?

From a recent customer email - SR was closed acknowledging it as a bug. When can I expect the bug to be fixed?

Even though the Service Request is closed, you can track the Bug Status within the Bug Summary content region in My Oracle Support.

  1. Add the Bug Summary region to your dashboard
  2. Click the pencil icon and then check the box for show my organizations bugs
  3. Then, back in that region, mark the bug a favorite (star). 
  4. Now, for push notification, if you go to Settings Tab > Hot Topics Email, you can turn on several notifications, one of which is, Product Bugs marked as Favorites.

Development rarely gives ETA's on bug fixes unless it's a Sev1 production down.  Even then, it's a matter of urgency and not ETA.
Is it a Sev1 bug?  Or, is it an Enhancement Request (Sev4)?

Please work with your support engineer and make sure you have documented the impact this bug is having to your business. Make sure that is clearly stated in the SR and the Bug. Behind every technical problem, there is business problem.  Does Support and Development understand your business problem?

Also, see the section entitled, What if the Service Request has a Bug Associated with it? that I've written.

- Chris Warticki - Global Customer Management
#Oracle News, Info & Support

Thursday Feb 23, 2012

Primavera Support Resources

I have a close friend of mine that uses Primavera, a lot.    He wasn't aware of the multitude of resources that are available for Primavera users.  If you have any to recommend, please submit your comments.

Upcoming Webcasts

  • Primavera: Helper Classes and the Job Manager using the P6 Integration API -  February 28, 2012
  • Primavera P6 Enterprise - An Overview of Calendars, Durations and Dates - March 22, 2012 
Recorded WebCasts
  • Administering Contract Management User Accounts: A Technical and Functional Perspective
  • Enabling P6 R8.1 Publication Services and Enterprise Reporting
  • Learn About the New Features Available in P6 P8.1
  • Utilizing the Content Management Functionality within Contract Management
  • Understanding Risk Percentiles in Primavera Risk Analysis 
  • Overview Of More Complex Security/Access in Oracle Primavera P6 v7.0
  • Linking Primavera P6 and Contract Management 
  • Using Oracle Configuration Manager (OCM) to Assist in SR Resolution 
  • Introduction to P6 Web Services 
  • Methodologies vs. Template Projects 
  • Understanding the Probabilistic Cash Flow in Primavera Risk Analysis, and How Resources, Costs, and Their Uncertainty Can Affect the Results
  • P6 System Administrator Tips and Tricks 
  • P6 Tips and Tricks 
  • Customizing the User Experience in Primavera Contract Management
  • Using P6 Web Services with Event Notification

  1. Primavera Technical Forum
  2. Primavera Community in My Oracle Support (login required)
  3. Primavera Enterprise Project Portfolio Management Blog
  4. PGBU Partner Searchlight
  5. EPPM Newsletter - Subscribe!
  6. Follow EPPM on Twitter for news and info
  7. Several Mix Groups on Primavera - join
  8. Primavera Podcasts
  9. Join the Primavera SIG
- Chris Warticki - Global Customer Management
#Oracle News, Info & Support

Wednesday Feb 22, 2012

Proactive Capability Portfolio - Oracle Support

The Proactive Support Center at Oracle Support has created a new note on assisting customers leveraging all the proactive tools, resources and options that exist.

Let us help you solve problems without having to log an SR; streamline and simplify your daily operations; reduce risks and maximize up-time and lower your organizations costs through preventative maintenance. How? By Getting Proactive!

Oracle Premier Support: Get Proactive! [ID 432.1]

Gotta love those guys in the PSC!

Tuesday Feb 21, 2012

SOA Support Resources

I was recently requested to put together a list of SOA Resources for a customer. Sharing with all.

First of all - Start here on OTN -  (Thanks Bob R)

Also recently announced is the SOA Information Center on MOS - (Thanks Sean Bailey)

  1. Product Knowledge & Training
  2. MOS - SOA Knowledge Base
  3. News:
  4. MOS Communities and other Networks
  5. Patching and Maintenance Advisor
  6. Data Collection

If you have any other useful resources, please submit in your comments below.

- Chris Warticki - Global Customer Management
#Oracle News, Info & Support

Wednesday Feb 08, 2012

Digest: Ask the Support Blogger

Security ER's.  Enterprise Data Security Assessment. Scope of Support. Terminal dates.  Here are a few of the questions that I've fielded over the last few weeks.  Sharing with all.  Enjoy.

  1. Q: One of my customers said that that a security-related enhancement request can be filed by the customer online. Where this can be done?
    A: Any product Enhancement Request has to be created within MOS by creating an SR.  Same goes with Reporting
    Security Vulnerabilities. If you are not a customer and without access to MOS - please email with your discovery.

  2. I found a really cool Security Assessment here.  It's free.  Take it.

  3. Q: What's out of scope for Support to cover when working issues?
    A: Fundamentally, Support is here to help.  Support is not a replacement for Advanced Customer Services, Oracle Consulting nor Oracle University.  Support won't install the product for you, teach you how to use the product, nor code customizations. As an aside, in my experience Sql Tuning is also very challenging to troubleshoot. 
    I also reference customer responsibility as stated in the Technical Support Policies: Your technical contacts are the sole liaisons between you and OSS for technical support of programs. Your technical contacts must have, at a minimum, initial basic product training and, as needed, supplemental training appropriate for specific role or implementation phase, specialized product usage, and/or migration. Your technical contacts must be knowledgeable about the Oracle programs and your Oracle environment...

  4. Q: When is the terminal release for product x being announced?
    A: Development doesn't cough up the terminal release information until they are ready. Never have, never will.

- Chris Warticki, Global Customer Management
#Oracle News, Info & Support

Is it listed anywhere

Wednesday Jan 04, 2012

Oracle-Xcerpts from the Experts Vol #1

A brief about what's what, in and around Oracle.

  • An absolute must-read from the "DBA's DBA" Tom Kyte - Tom Kyte’s Resolutions for 2012
    I wish I had his audience attendance numbers ;-)
  • The best place for FREE online training on Database, EM, DevTools, BI and more.  It's your personal development plan for 2012 - Oracle Learning Library
  • I was surfing around the Oracle Support home page and came across this useful link (that I didn't know existed).  Oracle Customer Successes.  Search by keyword or by customer.
  • Oracle Mix - Bringing like-minded users together, sharing ideas, best practices, and solutions.  The operative word here is Mix.  Blend, get it? Create your own mix groups if you want.  Mix products with products or products with industries. Sign up. Sign in.
  • If you're an HR professional you should be subscribed to the Information Indepth Newsletter for HCM. The latest edition can be found here.  By the way, OHUG is one of the most powerful usergroups I've worked with over the years.  Join it.

Chris Warticki, Global Customer Management
#Oracle News, Info and Support

Tuesday Jul 19, 2011

#Oracle News, Info & Support

This daily is a collection of Oracle-related articles, tweets and information for individuals interested in Oracle. I hope you enjoy it. Subscribe and share with others.

- Chris Warticki

Tuesday Feb 22, 2011

Important AP Patch for R12 Customers

[Read More]

Wednesday Jan 26, 2011

Oracle Support: Advisor Webcasts for EBS

[Read More]

Tuesday Dec 07, 2010

SUNsetting of legacy support apps to My Oracle Support

[Read More]

Monday May 10, 2010

SUN Customers and Partners, preview My Oracle Support

[Read More]

Wednesday Apr 14, 2010

Long Running Service Request or COLD CASE?

[Read More]

Wednesday Feb 24, 2010

Support Synchronization - Best Practices

[Read More]

Tuesday Feb 23, 2010

Support Blog: Moved to My Oracle Support Community

[Read More]

Thursday Feb 04, 2010

If MOS is down, then what?

[Read More]

Wednesday Feb 03, 2010

My Oracle Support – Priority Handling Expands

[Read More]

Monday Jan 04, 2010

Oracle Support – New Year – Back to Best Practices

[Read More]

Tuesday Dec 08, 2009

eTRM now available on My Oracle Support!

[Read More]

Friday Nov 13, 2009

Top Issues for My Oracle Support migration - FAQ Released

[Read More]

My Oracle Support Customer Message-Statement

[Read More]

Wednesday Nov 11, 2009

Oracle Support Customers – I do apologize.

[Read More]

Tuesday Nov 10, 2009

My Oracle Support - Migration Update

[Read More]

Monday Nov 09, 2009

Classic MetaLink:Na,na,na,Nah,na,na. Hey hey Goodbye

[Read More]

Chris Warticki
Support Specialist, Presenter Extraordinaire, Toastmaster & self-proclaimed Support "spokesmodel".

Chris has been working for Oracle for over 15 years. Chris educates customers how to maximize their Support investment and leverage the support tools and available resources as part of Premier Support.

Chris works for Global Customer Management and speaks with customers on all topics regarding Oracle support services


« April 2014