Monday Apr 01, 2013

Middleware Certification Community now on MOS

This community has been set up, and it is moderated, by dedicated Oracle Support Engineers.
We hope you have a great experience here, easily finding what is needed to address your certification concerns.

Post your Middleware product certification question to this community, there is no need to create a Service Request.

We encourage you to post your certification questions in our Middleware Certification community. Building rich content in our community will benefit all who use it: finding answers faster, saving valuable time, and increasing productivity.

Thank-you for your participation - your contribution will be the key for growing this Community!

Friday Mar 01, 2013

Windows 8 & IE 10 Certification Plans?

 &

What are the Plans for Certifying them with E-Business Suite?

 

Thursday Feb 28, 2013

Java JRE 1.7.0_15 Certified with Oracle E-Business Suite

Java Runtime Environment 7u15 (a.k.a. JRE 7u15-b03) and later updates on the JRE 7 codeline are now certified with Oracle E-Business Suite Release 11i and 12 for Windows-based desktop clients.

 

Tuesday Feb 26, 2013

"Hungarian Rhapsody" | Support-Customer Event

Last week, Budapest, Hungary played host to a remarkable customer event, to which I was invited to speak on a host of topics including Support Best Practices, Proactive Support, Platinum Services and more. The Hotel Novotel Budapest Centrum was a fabulous location and served the needs of over 80 customers and employees in attendance.

The event agenda included a welcome by Irek Hytros, Oracle Sr. Director of Customer Management. Afterwards, Country Support Leader and Customer Service Manager, Izabella Gruhala delivered an interview (pictured right) with one of Hungary's first Platinum Services Customers, Tamas Benyi from ORFK (Hungarian Police Department). Tamas provided the audience with the deliverables, benefits and successes of being a Platinum Services Customer.
Thank You Tamas!

Additionally, there were sessions from Laszlo Kiraly (right) from Oracle Consulting Services and Istvan Gere (left) from Oracle University. Both provided fantastic information from both lines of business and really communicated the benefits provided by Oracle.

Sessions were conducted by myself on the Value of Oracle Support, a walk-through of My Oracle Support Best Practices, Proactive Support, Platinum Services and the Exadata Support model. Thanks for all the wonderful questions and audience participation.  You helped to make this foreigner feel most welcome.

Overall it was a fantastic event attended by many, that without their participation would not have made it such a tremendous success.  I had a privilege of speaking to several of our customers one-on-one.  I met with Tamas Izsak from Oracle Partner AppWorks and representing the Hungarian Oracle Users Group, and also Laszlo Zoo, Oracle DBA/Developer from Invitel

Thank you all for your loyalty and business.  We appreciate our customers.

Sunday Feb 17, 2013

Customer Resource: Events

As a customer don't forget to periodically check the Oracle Events calendar by Industry, Location or Product.  Match your needs and interests to many of Oracle's FREE events that are available. 

For those of you on Twitter, Oracle Events is too.   Follow them.
Plus, Events is a separate subsection on the Oracle App for iPhone/Android.  Check it out also.  Check it occasionally to stay in the know.

In addition, don't forget about our many Advisor Webcasts.  These advisor webcasts are found on My Oracle Support and are conducted monthly by our global team of Support Engineers. 

All of this is part of your Premier Support Investment.

Don't let go to waste.  Stay connected. Remain informed. Keep educating yourself.

-Chris Warticki
Global Customer Management

Wednesday Jan 23, 2013

ATG Live Webcast Jan. 24th: Top 10 Free Ways of Securing Your EBS Instance

This webcast, led by Eric Bing,Senior Director, and Elke Phelps, Senior Principal Product Manager provides you with an understanding of the actions you can take now to improve the security of your Oracle E-Business Suite instance.

All the details including WebEx and Dial-In access are found here.

Tuesday Jan 15, 2013

Java JRE 7 Certified with Oracle E-Business Suite

Java Runtime Environment 7u11 (a.k.a. JRE 1.7.0_10 build 18) and later updates on the JRE 7 codeline are now certified with Oracle E-Business Suite Release 11i and 12 Windows-based desktop clients.

 

Monday Jan 14, 2013

JRE 7 is Certified with Oracle E-Business Suite

Java Runtime Environment 7u10 (a.k.a. JRE 1.7.0_10 build 18) and later updates on the JRE 7 codeline are now certified with Oracle E-Business Suite Release 11i and 12 Windows-based desktop clients.

What do you need to do and where are the official patch requirements?

Announcement provided by:
EBS ATG Proactive Support Team

 

Thursday Jan 10, 2013

EBS : Search Helper for Problems and Documentation relating to the 'adpatch' utility

Wednesday Jan 09, 2013

What should strategic CIOs focus on in 2013? (OracleVoice on Forbes)

A challenging question. One that deserves both reflection and action.  Bob Evans writes a fantastic article on OracleVoice on Forbes.   

Bob highlights customer intelligence and customer needs' analysis.  Most importantly, Bob identifies four threats that CIO's should take heed.

"As a result, the coming year will see intense CIO involvement in optimizing customer experiences, exploiting analytics, transforming Big Data to Big Opportunities, accelerating all facets of enterprise execution, mainstreaming social capabilities, and enabling co-creation of value with customers."

The full article here.

Happy New Year

Chris Warticki
Global Customer Management & Training


Monday Dec 03, 2012

FREE EBus (ATG) webcast on Troubleshooting Invalid Objects

E-Business Suite Applications Technology Group (ATG)

Advisor Webcast Program

Invitation : Advisor Webcast December 2012

In December 2012 we have scheduled an Advisor Webcast, where we want to give you a closer look into the invalid objects in an E-Business Suite Environment.

E-Business Suite – Troubleshooting invalid objects

Agenda :

· Introduction

· Activities that generate invalid objects

· EBS Architecture

· EBS Patching Concepts

· Troubleshooting Invalid Objects

· References

EMEA Session :

o Tuesday December 11th, 2012

o at 09:00 AM UK / 10:00 AM CET / 13:30 India / 17:00 Japan / 18:00 Australia

o Details & Registration : Note 1501696.1

o Direct link to register in WebEx

US Session :

o Wednesday December 12th, 2012

o at 18:00 UK / 19:00 CET / 10:00 AM Pacific / 11:00 AM Mountain/ 01:00 PM Eastern

o Details & Registration : Note 1501697.1

o Direct link to register in WebEx

If you have any question about the schedules or if you have a suggestion for an Advisor Webcast to be planned in future, please send an E-Mail to Ruediger Ziegler.

Thursday Nov 29, 2012

EBusiness Maintenace Wizard

Seriously folks, you'd be amazed by the power and functionality of this tool.  If you're an EBus customer, you must use the Maintenance Wizard.  I know customers that have logged 2000+ SRs doing EBus upgrades the hard way and others that have use the Maintenance Wizard and have performed production upgrades on 7 global instances with only a handful of SRs.  You decide which is better. Oh, btw......it's part of your Premier Support investment. No additional cost necessary. -Chris Warticki

The Maintenance Wizard is an E-Business Suite upgrade tool that can guide you through the code line upgrade process from 11.5.10.2 to 12.1.3 with an 11gR2 database. Additionally, it includes maintenance features for most releases of E-Business Suite applications.

The Tool:

* Presents step-by-step upgrade and maintenance processes
* Enables validation of each step, tracks the completion of the steps, and maintains a log and status
* Is a multi-user tool that enables the System Administrator to give different users assignments based on any combination of category, product family or task
* Automatically installs many required patches
* Provides project management utilities to record the time taken for each task, completion status and project reporting

For More Information:

* Review Note
215527.1 for additional information on the Maintenance Wizard
* See Note
430732.1 to download the new Patch

Sincerely,
Oracle Proactive Support Center

Tuesday Nov 27, 2012

Customer Spotlight - CSX: Charles Pack

A couple of weeks ago, I had the distinct privilege of facilitating a training session with CSX
CSX is a wonderful customer.  They've been a dedicated Oracle customer for many years. They have quite an extensive Oracle footprint including Server Technologies, Fusion Middleware and E-Business Suite products.  They also utilize Oracle's Solution Support Center offering from Advanced Customer Services, for their Database products.

I'm always on the lookout for Oracle gems and I discovered one at CSX. Before my session began, I met with Charles Pack.  In my view, he's an Oracle guru.  Don't take my word for it, just read any of the books he's authored or co-authored and the one soon to be released.  Just looking at his bookshelf, I saw titles going back to Oracle 7 & 8, as well as a Solaris 2.x book.  Remember those?   Anyway, Charles is a technologist and a manager (and wears numerous other hats too).  I had a wonderful time talking with Charles and getting to know him. 


What do you consider keys to your personal success?  Inability to quit.  When I decide that I will accomplish something, I will, regardless of the nature of the challenge.  Never quitting means a perpetual drive for change and progress and setting examples for others to follow.  The reason I write OCP books is because I can provide a path for people to improve their knowledge of the product, gain a certification, and reach their professional goals.
What do you consider the most important part of your job?  Negotiations.  We all have competing goals, incentives and finite resources, but we should all have the same common goal – progress.  So finding the way for all parties to progress is the most important thing we do.
What is the most important part of your relationship with Oracle?  Oracle provides solutions – not just products - that are critical to our business success.  So continuous communication regarding education, services, product roadmaps and shared goals is the most important part of our ongoing relationship.


Charles is an Oracle loyalist.  His career has been based on using our products and he's passionate about the products he works with.  You can tell, just by talking with him.  I appreciate Charles and other customers like him.  He's an expert in his field and an Oracle evangelist.  He is an asset to CSX and to their success.  He's an advocate for Oracle and an asset to our customers.  You can also friend and follow Charles on Twitter @charlesapack

It was a pleasure meeting you Charles!

-Chris Warticki
Global Customer Management

Tuesday Nov 20, 2012

Customer Support Spotlight: Clemson University

I've begun a Customer Support Spotlight series that highlights our wonderful customers and Oracle loyalists.  A week ago I visited Clemson University.  As I travel to visit and educate our customers, I provide many useful tips/tricks and support best practices (as found on my blog and twitter). Most of all, I always discover an Oracle gem who deserves recognition for their hard work and advocacy.

Meet George Manley.  George is a Storage Engineer who has worked in Clemson's Data Center all through college, partially in the Hardware Architecture group and partially in the Storage group. George and the rest of the Storage Team work with most all of the storage technologies that they have here at Clemson. This includes a wide array of different vendors' disk arrays, with the most of them being Oracle/Sun 2540's.  He also works with SAM/QFS, ACSLS, and our SL8500 Tape Libraries (all three Oracle/Sun products).

(pictured L to R, Matt Schoger (Oracle), Mark Flores (Oracle) and George Manley)

George was kind enough to take us for a data center tour.  It was amazing.  I rarely get to see the inside of data centers, and this one was massive.

Clemson Computing and Information Technology’s physical resources include the main data center located in the Information Technology Center at the Innovation Campus and Technology Park. The core of Clemson’s computing infrastructure, the data center has 21,000 sq ft of raised floor and is powered by a 14MW substation. The ITC power capacity is 4.5MW.  The data center is the home of both enterprise and HPC systems, and is staffed by CCIT staff on a 24 hour basis from a state of the art network operations center within the ITC. A smaller business continuance data center is located on the main campus.  The data center serves a wide variety of purposes including HPC (supercomputing) resources which are shared with other Universities throughout the state, the state's medicaid processing system, and nearly all other needs for Clemson University.


Yes, that's no typo (14,256 cores and 37TB of memory!!!

Thanks for the tour George and thank you very much for your time.  The tour was fantastic. I enjoyed getting to know your team and I look forward to many successes from Clemson using Oracle products.

-Chris Warticki
Global Customer Management

Thursday Nov 15, 2012

EVENT RECAP: Oracle Day & Product Fair - Ft. Lauderdale

Are you attending any of the Oracle Days and other Events? They are fantastic!  Keep track of the Oracle Events by following @OracleEvents on Twitter.  Also, stay in the know by subscribing to one of the several Oracle Newsletters. Those will also keep you posted of upcoming in-person and webcast events.

From the Oracle Events website, simply navigate to your geography and refine your options to locate what interests you. You can also perform keyword searches.

Today, I had the opportunity to participate in the Oracle Day & Product Fair in Ft. Lauderdale, Florida  Thanks to those who stopped by to ask your support questions and watched me demo My Oracle Support features and best practices. (Bob Stanoch, Sales Consulting Manager giving the 2nd keynote address on Exadata below)

It was a pleasant surprise to run into my former Oracle colleague Josh Tieso.  Josh (pictured right) is Sr. Oracle DBA at United Healthcare. He used to work for Oracle Support years ago but for the last 6 years at UHC. Josh is a member of the ERP DBA team, working with Exalogic, Oracle ERP R12, & RAC.

Along the exhibit/vendor row, I met with Marco Gangano, National Sales Manager at Mythics. It was great getting to meet Marco and I look forward to working with his company with regards to Support Best Practices.

In addition, Lissette Paez (left) was representing TAM Training.  TAM Training is an Oracle University, award-winning training partner.  They cover training across the scope of Oracle products with 7 facilities in the U.S.  Lissette and I have done a couple of these Oracle Days before.  It's great to see familiar faces. 

A little while ago, I was down in this area to work with Citrix with an onsite session on Support Best Practices.  Pablo Leon and Alberto Gonzalez (right)came to chat with me over at the Support booth. 
They wanted to know when I was giving my session. 
Unfortunately, not this time guys. I'm on booth duty only.
Keep in touch.

Many thanks to our sponsors: BIAS, Cloudera, Intel and TekStream Solutions.

Come attend one of the many Oracle Days & other events planned for you.

-Chris Warticki
Global Customer Management

Tuesday Nov 13, 2012

EVENT RECAP: Oracle Health Sciences Conference

Monaco served as an intense location for this year's Oracle Health Sciences User Group conference.  It was a "Grand Prix" event with nearly 200 attendees from all over the world.  In a country famous for high performance race cars, luxury super yachts and lifestyles of the rich & famous, the conference was very Ellison-esque. I think the Superyachts were being paired with Exadata. ;)


The OSHUG staff were fantastic . Robin and Taylor (pictured left) from Drohan Management took care of all the details and were wonderful to get to know.

I met with some real Oracle loyalists.  Stan Sachar,  I.T. Manager for Westatand the Focus Group co-chair for Admin Configuration Mgmt (ACM).  Westat was an early adopter of Oracle Clinical for clinical trial projects with installations in 1997-98.  I had a chance to talk with Stan during the reception and he is an Oracle advocate and evangelist. He's invested in his career in using Oracle products. (Stan Sachar pictured right with Dick Wolnick from Oracle, on left)

I also met with Mirco Becker from Grunenthal Gmbh.  He's been working with the Argus product for over 6 years.  He's a big user of Oracle Support. Mirco attended my support best practices session and was actively engaged and asked several questions.  He's excited to adopt those best practices and work more efficiently and effectively with Support.


Finally, I thank the many who attended my session.  I admit, the beautiful weather and view of the ocean was a distraction, but nonetheless my mission was to provide you with all the necessary support resources for Health Sciences users. You will find a copy of my presentation on the OSHUG website.

Bon Voyage Monaco.  Thanks for the memories.  I'll see everyone next year, in Miami.

-Chris Warticki
Global Customer Management

Thursday Nov 01, 2012

Need a Holistic view of your Concurrent Processing?

Need a Holistic view of your Concurrent Processing? Choose CP Analyzer
Go to
Doc 1411723.1 for more details and script download.


The Concurrent Processing Analyzer is a Self-Service Health-Check script which reviews the overall Concurrent Processing Footprint, analyzes the current configurations and settings for the environment providing feedback and recommendations on Best Practices.

This is a non-invasive script which provides recommended actions to be performed on the instance it was run on.  For production instances, always apply any changes to a recent clone to ensure an expected outcome.

  • E-Business Applications Concurrent Processing Analyzer Overview
  • E-Business Applications Concurrent Request Analysis
  • E-Business Applications Concurrent Manager Analysis
  • Identifies Concurrent System Setup and configurations
  • Identifies and recommends Concurrent Best Practices
  • Easy to add Tool for regular Concurrent Maintenance
  • Execute Analysis anytime to compare trending from past outputs
Feedback welcome!

Wednesday Oct 31, 2012

EVENT RECAP: Oracle Day & Product Fair - Atlanta

Are you attending any of the Oracle Days and other Events? They are fantastic!  Keep track of the Oracle Events by following @OracleEvents on Twitter.  Also, stay in the know by subscribing to one of the several Oracle Newsletters. Those will also keep you posted of upcoming in-person and webcast events.

From the Oracle Events website, simply navigate to your geography and refine your options to locate what interests you. You can also perform keyword searches.

 

Yesterday, I had the opportunity to participate in the Oracle Day & Product Fair in Atlanta, Georgia.  Thanks to those who stopped by to ask your support questions and watched me demo My Oracle Support features and best practices.

It was a fantastic turnout.  The Buckhead Theatre served as an excellent venue. It was standing room only for the double keynotes on topics of interest to our customers: Navigating Complexity by Simplifying I.T., and Oracle Exadata X3-Transforming Data Management.

 

The Product Fair was staffed by many Oracle professionals and our Partners too.  It was great meeting new people like the team representing OAUG.  Many thanks to our sponsors: BIAS, Cloudera, Intel and TekStream Solutions.

Come attend one of the many Oracle Days & other events planned for you.

I'll be attending the one Ft. Lauderdale, FL on November 15th. See you there.

-Chris Warticki
Global Customer Management

Monday Oct 08, 2012

EBS 11.5.10 Support Exception / 12.1 Extends to Dec 2018

E-Business Suite 11.5.10 Sustaining Support Exception & 12.1 Extended Support Now to Dec. 2018 [ID 1495337.1]

As part of Oracle’s continued commitment to our customers, we will be providing an exception for the first 13 months of Sustaining Support on Oracle E-Business Suite Release 11.5.10 (11i10), valid from December 1, 2013 – December 31, 2014. This exception support will be comprised of three components: (1) new fixes for Severity 1 production issues, (2) United States Form 1099 2013 year-end updates, and (3) payroll regulatory updates for the United States, Canada, United Kingdom, and Australia for fiscal years ending in 2014. 

In addition, the Extended Support period for E-Business Suite Release 12.1 has been extended through December, 2018. Customers with an active Oracle Premier Support for Software contract will automatically be entitled to Extended Support deliverables for E-Business Suite 12.1.

Please refer to the Lifetime Support section of oracle.com for further information regarding Oracle's Lifetime Support Policy for Applications. This change will be reflected in the October update to the Software Technical Support Policies.

Tuesday Sep 25, 2012

"From Russia with Love" - My Oracle Russian Experience

Two weeks ago, I traveled to Moscow, Russia. I had the pleasure of meeting with many of our Oracle Partners and Customers in the region.  I also worked with our Oracle Russia team throughout the week building many new friendships.

The showcase for the week was an Oracle Support Strategy event for our Oracle Partners and Customers.  It was held at the Kateria-City Hotel, Moscow.  The Oracle Marketing team did an amazing job registering 100+ for the event, and nearly 100 were in attendance.

 

        During the event, I spoke about many different topics. Part was a hands-on workshop to personalize your MOS Dashboard and configure Hot-Topics Email alerts.  Customers learned how to subscribe to newsletters and other Oracle information.  It covered a mulitude of Support Best Practices.  Additionally, I presented Platinum Services to the audience and my colleague Kristophe Hermans, from Oracle Belgium spoke on Proactive Support.

In addition, I had the distinct privilege to meet one-on-one with our customers representing OJSC VimpelCom, MTC-Rus and SberbankPictured with me is Valery Yourinsky, Director of Technology Consulting Dept, FORS Distribution (Oracle Platinum Partner)

Finally, I spent 2.5 days with my Oracle colleagues from Oracle Russia. They are super, hard-working, dedicated, customer-service professionals. All of them! I owe them all a debt of gratitude. Next time, we meet in Florida - ok?


I am very appreciative to all our Oracle partners, customers and colleagues.  Thanks for hosting me and showing me a wonderful time in your country.  I look forward to my return.

Sincerely,
Chris Warticki
Global Customer Management

New AIA Product Information Center

Did you know?  There’s New AIA Product Information Center (PIC) pages?  The PIC pages contains the links to documentation, new and most popular documents, alerts, FAQs, recommended patches and the certification matrix.

Check out the details here.

The AIA Blog is full of useful information - be sure to subscribe to the AIA blog feed

Monday Sep 24, 2012

New Fusion Community, Community Name Changes and Upcoming Webcasts

Check out the new MOS Customer Relationship Management (CRM) community. This community has been featured in marketing events and is one of the more active communities so far.

Support has also renamed the Fusion HCM community (now Human Capital Management (HCM)) and the Technical – FA community (now Fusion Applications Technology) in order to standardize our naming convention.


Finally, we have two upcoming webcasts:

18-OCT-2012 : Fusion Apps Security - User & Role Management using Oracle Identity Manager featured in our Fusion Applications Technology community

01-NOV-2012: Fusion Apps Security – Troubleshoot Data Role Issues featured in our Fusion Applications Technology community.

Check out our new Community.
Attend our upcoming webcasts.

Participate.  Engage. Contribute.

~Chris

Tuesday Sep 11, 2012

EBS – Technology Stack NAVIGATION Page

We have published a new E-Business Suite – Technology Stack Navigation PageNote 1480550.1

This page has been created to make an easy navigation for documents of the EBS Technology Stack available. It is an interactive navigation page, so that you are selecting the area on the page you are looking for documents and as you are moving your mouse the available areas in the pictures are highlighted and a small pop-up window is coming up to present you the available links. You can select the link via the pop-up window or just by clicking into the highlighted area – and a new window with the link is opened.

We are very interested in your feedback ! So please use the “Feedback” link and let us know your thoughts and your recommendations for Enhancements.

Best regards

Your EBS Technology Proactive Support Team

Friday Sep 07, 2012

EBS – ATG Webcast 9/11 - 9/12

EBS – ATG Webcast in September 2012

EBS – Multiple Language Support (MLS)

Agenda :
EBS is MLS Ready                                                                                
NLS / MLS Basic Architecture
NLS / MLS Installation
NLS / MLS Configuration Settings                                                                   
Troubleshooting
Question and Answers

EMEA Session : September 11, 2012

at 09:00 UK / 10:00 CET / 13:30 India / 17:00 Japan / 18:00 Sydney (Australia)

Details & Registration : Note 1480084.1

Direct link to register in WebEx

US Session : September 12, 2012

at 18:00 UK / 19:00 CET / 10:00 AM Pacific / 11:00 AM Mountain/ 01:00 PM Eastern

·      Details & Registration : Note 1480085.1

·      Direct link to register in WebEx

·         Schedules, recordings and the Presentations of the Advisor Webcast drove under the EBS Applications Technology area can be found in Note 1186338.1.

·         Current Schedules of Advisor Webcast for all Oracle Products can be found on Note 740966.1

·         Post Presentation Recordings of the Advisor Webcasts for all Oracle Products can be found on Note 740964.1

If you have any question about the schedules or if you have a suggestion for an Advisor Webcast to be planned in future, please send an E-Mail to Ruediger Ziegler.

Thursday Sep 06, 2012

Application Technology Group (ATG) Product Information Center

Take a look at the Application Technology Group (ATG) Product Information Center (PIC) (Doc ID 1160285.1) landing page for Top  Viewed Customer Documents, LIVE Webcast with Development, Announcements, Certification Information, Hot Topics, Documentation, Training, Webcast, Communities and more.

Wednesday Sep 05, 2012

JRE 1.6.0_35 Certified with Oracle E-Business Suite

JRE 1.6.0_35 Certified with Oracle E-Business Suite Release 11i and 12i clients!

EBS Accounts Payables Customer Advisory

Blogging to let you know of an important set of Oracle Payables patches that were released for R12.1 customers. 

Accounts Payable Customer Advisory:

Dear Valued Oracle Support Customer,

Since the release of R12.1.3 a number of recommended Payables patches have been made available as standalone patches, to help address important business process incidents. Adoption of these patches is highly recommended. To further facilitate adoption of these Payables patches Oracle has consolidated them into a single Recommended Patch Collection (RPC).

The RPC is a collection of recommended Payables patches created with the following goals in mind:

  • Stability: Help address issues that are identified by Oracle Development and Oracle Software Support that may interfere with the normal completion of important business processes such as period close.
  • Root Cause Fixes: Help make available root cause fix for data integrity that may delay period close, normal invoice flow and other business actions.
  • Compact: Keep the file footprint as small as possible to help facilitate the install process and minimize testing.
  • Granular: Collection of patches based on functional area that allows customer to apply, based on their individual needs and goals, all three RPC’s at once or in phases.

Payables:

- New AP RPC (14273383:R12.AP.B) has all data corruption root cause fixes known to date plus tons of other crucial fixes (Note: 1397581.1).

- Companion must have RPCs:

o Note: 1481221.1: R12.1: Payments Recommended Patch Collection (IBY RPC), August 2012

o Note: 1481235.1:G R12.1: E-Business Tax Recommended Patch Collection (ZX RPC), August 2012

o Note: 1481222.1: R12.1: Sub Ledger Accounting (SLA) Recommended Patch Collection (XLA RPC), August 2012

- This time we beat the system far harder on testing and it held up remarkably well. We could not get any data corruption events in the Invoice Cancel/Discard flow (that is the #1 generator) neither we could cause Orphan Events in the system. Therefore this is very good code.

Financials:

- ALL FIN modules now have RPCs: full listing is in (Note: 954704.1)

Friday Aug 10, 2012

Oracle E-Bus 11i and R12 CPU Knowledge Document (July 2012)

Keep your system secure. Keep your system healthy. This Critical Patch Update (CPU) knowledge document applies to Oracle E-Business Suite Releases 11i and 12. The tables in this document list patches that address security vulnerabilities in Oracle E-Business Suite and also point to My Oracle Support Knowledge documents for information on Oracle Database and Oracle Fusion Middleware patches related to Oracle E-Business Suite.

The Critical Patch Update Advisory is the starting point for relevant information. It includes a list of products affected, pointers to obtain the patches, a summary of the security vulnerabilities, and links to other important documents.

The next four Critical Patch Update release dates are:

§ October 16, 2012

§ January 15, 2013

§ April 16, 2013

§ July 16, 2013

Customers on any of the following Oracle E-Business Suite code levels are supported for July 2012 Critical Patch Update (CPUJul2012), and can apply the patches listed in this document:

  • Release 12.1 - 12.1.1 and higher with ATG 12.1.3 (R12.ATG_PF.B.Delta.3)
  • Release 12.0 - 12.0.4 and higher with ATG 12.0.6 (R12.ATG_PF.A.Delta.6)
  • Release 11i - Minimum Baseline for Extended Support on Oracle E-Business Suite 11.5.10

For detailed information on supported product levels in Oracle E-Business Suite Release 12.0 and 12.1, refer to:

  • My Oracle Support Knowledge Document 1195034.1, Oracle E-Business Suite Error Correction Support Policy

For detailed information on supported product levels in Oracle E-Business Suite Release 11.5.10, refer to:

  • My Oracle Support Knowledge Document 883202.1, Minimum Baseline Patch Requirements for Extended Support on Oracle E-Business Suite 11.5.10
  • My Oracle Support Knowledge Document 1199724.1, Oracle E-Business Suite 11.5.10 Minimum Patch Level and Extended Support Information Center

Refer to Oracle Lifetime Support Policy for details of Oracle E-Business Suite support policy.

To enable the highest level of support to be provided, Oracle recommends that customers on older releases of Oracle E-Business Suite should upgrade to the latest relevant release for them (12.1, 12.0, or 11.5.10 CU2, as applicable) as soon as possible.

To enable the highest level of support to be provided, Oracle recommends that customers on older releases of Oracle E-Business Suite should upgrade to the latest relevant release for them (12.1, 12.0, or 11.5.10 CU2, as applicable) as soon as possible.

My Oracle Support Knowledge Document 883202.1, Minimum Baseline Patch Requirements for Extended Support on Oracle E-Business Suite 11.5.10

  • My Oracle Support Knowledge Document 1199724.1, Oracle E-Business Suite 11.5.10 Minimum Patch Level and Extended Support Information Center

Refer to Oracle Lifetime Support Policy for details of Oracle E-Business Suite support policy.

To enable the highest level of support to be provided, Oracle recommends that customers on older releases of Oracle E-Business Suite should upgrade to the latest relevant release for them (12.1, 12.0, or 11.5.10 CU2, as applicable) as soon as possible.

Review to the following documents for general information related to the Oracle CPU Program, Critical Patch Updates for other Oracle products related to Oracle E-Business Suite, or previous Oracle Security Alerts:

In This Document

Monday Aug 06, 2012

Relationally Challenged (CX - CRM - EQ/RQ/CRQ)

Everything seems to be about the "Experience". Lately, I've been listening to a lot of 'stuff'. A lot of business stuff.  A lot of customer stuff. A lot of operations stuff. A lot of experience stuff.  A lot of satisfaction and dissatisfaction stuff.  In my attempts to absorb it all, here is my 2 cents of unsolicited, opinion given little-to-no information whatsoever (but in this case, it's regarding a lot of stuff).

  • Let's take the basics - CRM.  Customer....Relationship....Management.  Seems simple right?  Why is everyone making it so complicated? Customer....Relationship....Management.
  • EQ - Emotional Intelligence Quotient.  Sounds like there's too much math involved. I'll skip this and anything else in need of a quotient.
  • Now, the big thing lately is all about the CX - Customer Experience.  Sounds jazzy. I'm all about a great customer experience, just like the next person.

Can we just keep it simple?  Really, what's with all the management? Why all the math?  Just what experience is everyone chasing?

How about we just dumb it down, strip it to the core, keep it simple and LISTEN?!  No more focus groups, no more surveys, and no need to gather more data. We have plenty of that. Why not just provide the customer what they are asking for and not for what they aren't asking for?  I know what you'll say, "it's because they don't know what they need until we tell them what they need" , right?  Wrong.

We're all relationally-challenged.  Yes, that's right.  It may sound politically correct, but we're all needy and require the deep down desire to be heard, understood and responded too. 

Where's this all coming from?  I don't know.  Perhaps, I'm just ranting, blogging, blah blah blah.  All of this to say the following:  If you're focusing your attention on customer relationships that have already decided you're not giving them enough attention and they're walking away, you've lost.  What's the math these days on costs of relationship recovery?  Focus on Relationship-Retention and you'll avoid divorce court. I'm not saying to forget the ones walking away. Go after them and let it be a lesson to never forget about them.

What have you done for your customer lately in order to build relationship?  Nothing else. All motives aside.  Nothing needed in return. Just pure, simple relationship building.  Reach out and LISTEN. Then, listen some more.

Chris Warticki works for the Global Customer Management team for Oracle Support.  He is passionate about customer service, cares FOR the customer and enjoys working with them each and every day.

Thursday Aug 02, 2012

Countdown to MOS Flash Portal Retirement

Only 8 more days!! There wil be a huge retirement party - somewhere ;)  My Oracle Support is fully available in the HTML site. When the switch is complete only the HTML site will be available, and the Flash site will be retired. Read my previous blog post about all the communications that have been sent out.

Check the My Oracle Support blog for additional information, comments and feedback.

See you at the retirement party! :P
- Chris Warticki, Global Customer Management
#Oracle News, Info & Support
@cwarticki

About

Chris Warticki
Support Specialist, (HPI)Corporate Athlete, Presenter Extraordinaire, Toastmaster & self-proclaimed Support "spokesmodel".

Chris has been working for Oracle for over 16 years. Chris educates customers how to maximize their Support investment and leverage the support tools and available resources as part of Premier Support.

Chris works for Global Customer Management and speaks with customers on all topics regarding Oracle support services

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